loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“loveholidays bad customer service terrible service and don't want to help you people won't forget how we have been treated I have used your company for years now now two holidays a year never again you let us down in a crisis gave us a voucher and said if you don't use it in 12 months then we can ask for a refund terrible company my brother booked with jet 2 he was meant to go Away in May they gave him a full refund no problem so please people book with a right company I am I have learnt from this over one year to get a refund”

Helpful Report

Posted 5 years ago

“Honestly couldn’t run chook raffle. Just go direct with the airline And hotel rather wasting your money on these scammers”

Helpful Report

Posted 5 years ago

“The airline contacted me to say my flight has been cancelled due to the coronavirus. Loveholidays have not been in contact. On the loveholidays website they say to let them know if your flight is cancelled. I tried on 'manage my account' but the options are not what I want or need. They only offer a useless refund credit note or change dates of holiday. Absolutely no mention of a refund. I have emailed loveholidays three times but not had a response. I have tried calling them. No luck. The chat live is never available. I am owed over three thousand pounds for a family of four holiday to spain. I will not let them keep my money. They have broken the contract. Not me. I made the mistake of paying in full. Never again. And never again will I use Loveholidays. Other companies are giving refunds - so the law has not changed. Come on Loveholidays.....Give people their money back. You are breaking the law. Just remember when we can travel again (and who knows when that will be) you will lose a lot of customers due to the way you have handled this coronavirus situation.”

Helpful Report

Posted 5 years ago

“absolutely crazy that In a time where the whole world is basically shutdown and struggling for money that when you can’t go on holiday this company charge you a £75 fee plus £15 transaction fee , so basically at no fault of my own I just lost £90. Have tried calling to speak to someone for past 10 days and had no answer when holding for 45mins. Thank you love holiday for nothing Rory kitchen”

Helpful Report

Posted 5 years ago

“Utter scumbags. Never contacted us when flights got cancelled, never contacted us at all. Period. Impossible to call, can only contact via online chat, refuse to obey the law over refunding a package holiday and just shut off the chat when you ask. Refuse to respond to Resolver complaint, now on final warning before we move to ABTA. Have now invoked section 75 to get my money back. Crooks.”

Helpful Report

Posted 5 years ago

“Rude, shambolic excuse of a company. See you in court.”

Helpful Report

Posted 5 years ago

“Holiday on 21st March cancelled by this company due to corona virus. Not their fault, but the way they have treated their customers is disgraceful. Can’t speak to anyone on the phone as they are not taking calls. After waiting forever to get through on the only form of contact available, as soon as I ask about a refund I am instantly disconnected, this has happened every time I have managed to get through. Booked holiday as a package but had to chase my own flight refund which has been paid back to loveholidays and they have kept it. Their staff are the rudest I have ever encountered, I don’t want a voucher for a fraction of the cost I paid for my holiday. I have never been so shocked and disgusted by any company before and it’s fair to say I shall never be using you again. I shall be taking legal action as soon as I can. What a disgusting company and the rude staff should hang their heads in shame. I hope this company soon goes down and you are all out of work. Absolutely SHOCKING people”

Helpful Report

Posted 5 years ago

“Was due to fly on Sunday 19th. I thought I would get a curtesy call regarding the cancellation of our holiday-Ryanair have already offered a full refund - I kept checking their web site and on the 17th they had a link for a Credit Note voucher - no offer of a cash refund. I will be requesting a refund in due course, glad I wasn’t abroad with this company as not convinced they would be there for you in a crisis.”

Helpful Report

Posted 5 years ago

“I think I may have been extremely lucky but I have had a full cash refund for my flights and a credit note for my hotel from Love Holidays. I didnt pursue these, I let things take their natural course. They contacted me and the refund was deposited on Wednesday. I can't complain about the service I have received. I am sympathetic to the people who have not had this easy a journey however some of the reviews on here are just plain nasty. I would be reluctant to provide a refund to people who were ringing up and being aggressive over the phone. Sometimes the less you push, the more you get.”

Helpful Report

Posted 5 years ago

“Company are refusing to give refunds only vouchers despite the fact that parts of the holiday monies related to a taxi transfer and flight that is being refunded to them from Ryan Air never once asked if we needed the money due to financial hardship just said they were allowed to give a voucher and that is what they were doing. Appalling customer service will never be booking with then again and would advise others to avoid them at all costs”

Helpful Report

Posted 5 years ago

“WARNING, FRAUD ALERT!! SCUM/ ROBBERS I have just reported this company to my bank for fraud , took £530 out of my account without my authorisation , total of £1440 now for a holiday me and my two children cannot go on in may to Jamaica . All phone lines and live chat down , do not give these anymore money they will go into administration any second robbing innocent members of the public of threre money . Love holidays you are absolute scumbags , robbers and fraudsters . I promise you day 1 on my kids life your office is open at 9 am I will be on your doorstep making a big noise , YOU WONT WANT IT WITH ME I PROMISE . I am going to form a Facebook group of all the angry members of the public you have committed fraud on and make your lives as miserable as all the people you have robbed of there hard earned money to take there children away . You dirty scummy fraudsters. Do the right thing and give people a call and give them there money back you are SCUMBAGS!”

Helpful Report

Posted 5 years ago

“WARNING , WARNING , FRAUD ALERT. I wouldn't even give this company a star , they have no contact telephone no and no live chat system in place , have just fraudulently taken money from my bank account without my authorisation, for a holiday to Jamaica in may for me and my two children that we can't even go on . I have requested new dates for my holiday which they cannot provide . Do not give this company another penny they are fraudulent criminals with no morals robbing hard earned money off of innocent members of the public for holidays that don't exist . I have actually reported them to my bank for fraud Robbers , scum bags , fraudsters . The company will go bust any minute yet still taking money off people ABSOLUTE SCUMBAGS”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid They are writing fake reviews on trust pilot can people please write genuine reviews on trust pilot to make sure other people dont make the same mistake we do Please write a review following this link https://uk.trustpilot.com/review/loveholidays.com They cancelled my holiday. Not giving a refund. Cant contact them and whenever I have got through on live chat they simply tell u they cant refund u and that's all they can do and cut u off .very rude. They took money from my account after cancelling holiday. They are crooks! Avoid and please write review in trustnpilot: https://uk.trustpilot.com/review/loveholidays.com”

Helpful Report

Posted 5 years ago

“What's the point in writing another shocking review? Most are being taken down and you are unable to support others views as being taken down as well. Enuf said, LH probably financing this site instead of reunding their customers..”

Helpful Report

Posted 5 years ago

“Stay away from this shockng company, take your money and treat you like dirt. It's my money they had no right to steal it, but they did. Still no refund still no contact from them, liars and thieves, shame on them”

Helpful Report

Posted 5 years ago

“My holiday to Amsterdam was cancelled and LH refused to refund me. Emailed me a voucher valid for a year, After I had contacted my credit card company asking for a refund. Disgraceful. Will never use them again”

Helpful Report

Posted 5 years ago

“Need booked again Thieves scoundrels and the use of company”

Helpful Report

Posted 5 years ago

“I will not write a review describing my opinion of Love Holidays service but merely state facts. I booked a holiday to Dominican Republic Punta Cana for my family and to get married from May 21st- May 29th 2020. I selected pay via direct debit monthly. UK government advised against all but essential travel.That means no carrier or tour operator would consider fulfilling flights even if you still wished to go as it is a term with legal and insurance ramifications. I tried to call Love Holidays. I had around £700 outstanding due to be paid in March/April in two final installments. Each time I called the number was not available. I contacted Love Holidays via Facebook. No response. I called everyday. The number simply was not working. I tried to contact Love Holidays by Live Chat on the website but it appeared nowhere on the website. I lost my bank card (along with a now useless Odeon Cinema Pass) and my subsequent March payment did not go through. Within 24 hours I received a text saying I must pay immediately or risk having my holiday cancelled. Love Holidays called me and told me I must pay immediately or again risk having my holiday canceled with no refund. I said I would pay online as soon as I returned from work. I then said I have some questions about what would be happening with the holiday. The adviser's response was we take payments we don't give assistance. After I complained that I could not contact Love Holidays he offered to transfer me to customer services but instead cut me off. Love Holidays then started to update website and phone message saying customer services on telephone are no longer available. The explanation being Live Chat is faster in dealing with queries (typing messages quicker than verbal communication). Then a message read on their website that Live Chat will disappear when there are too many customers trying to use. As of now, and despite checking every day, I have never been able to access Live Chat. A generic message appeared on website advising you to check with Air Carrier if flight is cancelled, then inform Love Holidays via Manage My Booking that your flight has been cancelled. My Air Carrier will only deal with booking agent as per their policy. I am also concerned that if you select to cancel your own flight rather than the tour operator (ATOL/ABTA protected) cancelling due to not being able to fulfill would have a real impact on rights. The structure of the response management system is a funnel. You cannot ask your rights or your options and instead have radio silence and a simple set of instructions that lead to dead ends with only doorways open that end up transferring responsibility to the customer to cancel their own holiday as opposed to Love Holidays legally cancelling through inability to deliver paid for holiday. I have some additional reservations about their position (stated on social media) that they will first offer a credit note. A credit note would not automatically contain ABTA/ATOL protection and acceptance of a credit note may legally dissolve ABTA/ATOL protection should Love Holidays become insolvent. In addition through investigation I have observed Love Holidays are still advertising heavily on Google Adwords and accepting new bookings for the current no flight window. That coupled with instant request to pay after lost card meant missed payment is food for thought. In summary.................All inbound communication has been cut off (no telephone, email, social media messaging answered or responded to). Live Chat remains the only advised method of contact but is by own admission becomes unavailable should too many use. Funnel system directs customers to cancel own holiday and communicate with Air Carrier impacting their rights as preferred method rather than Love Holidays fulfilling legal duty to inform customers when they cannot fulfill and refund. Instead of issuing refund Love Holidays are offering a credit note (ignore fact it might not entitle you to same holiday as when Co Vid 19 over demand will soar and credit note may only cover part of cost of same/similar holiday) but acceptance of a credit note could remove your protections ABTA/ATOL and part of which would be insurance should Love Holidays become insolvent. I don't know legality of the actions of Love Holidays but the ethics and intent are highly questionable. Customers may face possibility of legal action and/or official complaints to trading standards which is what I am about to instigate now.”

Helpful Report

Posted 5 years ago

“I have a holiday booked with Lh on 27th may , I already had an email from Ryanair asking me to change my flight date they said it’s free to exchange but if the flight is dearer then we would have to pay the difference, we declined , we then spoke to lh they said if the holiday is cancelled we won’t lose our money we will get a credit note and if we don’t use it we will get a refund there has been no talk about people not getting refunds they didn’t know what I was talking about , silly people it’s all Over social media how bad they are , we paid on a credit card so hopefully we will get our money back that way , lh also said if we receive money back from Ryanair tell Ryanair to send it to lh then they will refund us , lol That’s not going to happen”

Helpful Report

Posted 5 years ago

“Would never book with this company again, disgraceful way to treat customers, they have broken my contract with them and refused to refund but only offer a voucher/future booking even though the UK has clearly advised AGAINST any unnecessary future travel indefinitely!! everyone is scared to book for anything in the future and who knows what the future holds not to mention it has been made clear that a vaccine will not be available for around 1 year and social distancing could be in place for a long time to come!! really Loveholidays!! get your act together, with holding people's money and holding people to ransom will NOT get you future business and I read that if you take a future voucher you are no longer covered by ABTA which would mean if the company goes into Administration you have lost your money anyway. I have tried so many times various ways to try and get someone to deal with my refund but their staff are definitely sticking to a script and if they don't like how the conversation is going they cut you off!! People are losing their jobs and struggling to keep their heads above water not to mention their families and keep them safe and need their refunds now to survive, do the right legal thing, the rules have not changed!! maybe you need to be watching MARTIN LEWIS Loveholidays!!! dishonest, disgraceful, disappointing.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,530 reviews