loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been on live chat as we was booked holiday and flights through them. Ryanair was our flights who have said we will not be receiving a refund until NEXT YEAR! Asked loveholidays to help us with this issue, did not want to know, quoting terms and conditions rubbish. Booked with the a few times but as they offered me NO assistance at all, will not book with them again. Quick enough to take our hard earned money, immoral behaviour.”

Helpful Report

Posted 5 years ago

“Been waiting for refund 29 days since cancelling... We cancelled before flights were grounded and untitled to refund first.. Stealing everyones money”

Helpful Report

Posted 5 years ago

“This company is the worst. Their customer service representatives are so rude. Communication is awful, if they do not have an answer to your query as to why 30 days later they have not refunded your cancelled flight ticket, they end the conversation by logging off or cutting you off. I have never ever come across a company so viscious and unethical before. They deserve to be shut down completely. Absolute shocking! Please please, do not spend any money with this company, they are quick to take and impossible to get through to when it comes to refunds due to covid. They closed their already useless phone services and moved everything online, so that the reps can easily disconnect the chat when they ate questioned about refunds. If you book a packaged holiday through them they will ask you to contact Ryan air yourself to ask for refunds for the flight.”

Helpful Report

Posted 5 years ago

“Hotel wanted us to leave due to the covid flights canceled 3 times expensive to get new hotel without help from love holiday s who seem to be unable to answer while on holiday don't recommend still trying after 6 wks of trying for refund and expence stay away from booking anything other sites more helpful when things go wrong”

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Posted 5 years ago

“I am still waiting for a refund for a flight with Ryan Air who have already refunded this back to Love Holidays ..disgusting service and impossible to get through to anyone !! Flight was due to go to Rome on 21st March - vouchers given for the hotel - I want my money back now for the flight ASAP.”

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Posted 5 years ago

“Refusing refund”

Helpful Report

Posted 5 years ago

“Refusing to give a refund offering a credit note instead I want my money back if they do not respond I will take them to the small claims court”

Helpful Report

Posted 5 years ago

“Disgusting Company - refusing refund on holiday and not even accepting mail to their legal department at head office, so complete dereliction of duty in relation to their Terms & Conditions and any kind of customer service”

Helpful Report

Posted 5 years ago

“I would never book with this comapny again even if it meant never traveling again. Their policy is a complete lie from start to finish. You WILL NOT get a refund if you cancel your holiday and they WILL CHARGE you a fee to cancel, our fee was €75. They are a disgrace espically with the times everyone is trying to get through. AVOID AVOID AVOID”

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Posted 5 years ago

“Scam company breaking the law, withholding money issue a section 75 notice with your bank to get your money back. Regards breaking the law.”

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Posted 5 years ago

“A scammer company, took your money and never reply anymore! Had to take legal action ! Avoid!”

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Posted 5 years ago

“Avoid at all cost. Will hold you to your contract but not stand by it themselves. This is not a holiday company its a dirty bunch of thief's. I hope the situation we are in destroys this company and wipes it off the planet. Will never use again as long as i have breath in my body. Hope the ceo is held accountable for their law breaking and does time.”

Helpful Report

Posted 5 years ago

“Gypsies liars and thieves...”

Helpful Report

Posted 5 years ago

“Shocking customer service and shocking company ethics there isn't a rating zero so obliged to give one star, would like to give a minus 10 avoid this company at all costs, it will cost you, not them as they steal your money”

Helpful Report

Posted 5 years ago

“Horrendous company - breaking the law offering no refunds and no communication. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“. I know ALL customers of LOVE HOLIDAYS ARE BEING IGNORED AND UNABLE TO GET REFUNDS It would have been good to be able to phone to sort things out but they cut off phone support. In the absence of this I have done an IMAGINARY phone call with their ceo Alex. I PUT THIS REVIEW ON TRUST PILOT AND THEY ARE TRYING TO GET IT REMOVED. PLEASE COPY AND CIRCULATE ON SOCIAL MEDIA. Alex: Hi David, how can I help. David: Hi Alex, it's good to get through to someone, I've tried daily for the last couple of weeks to get a response with no success. Alex: Yes,sorry about that but we've had a difficult time, most of our efforts have been utilised maintaining sufficient 5 star reviews to keep them well over 60%, in these difficult times. David: Yes, I see you have a reward policy for reviews, good and bad. I thought I might get one because I've given you many bad reviews and they're genuine, honest and being read by many potential customers .Additionally,I'm mentioning Love Holidays in other posts I make,my comments were read by 1000's of potential customers yesterday,the power of the internet ! Anyway, I should have been on one of your wonderful holidays at the moment in Rhodes but instead I'm at home. It's not bad, particularly now the weather's improved, the food's probably better here and the bed's clean. The problem is, I'm 73 and since my wife's passing live alone and of course with social distancing cannot get out at the moment. That's fine but I incur extra living costs by having to pay for food deliveries and not able to bargain hunt. So you see I would like my money returned ,pronto ,so to speak ! I gave it to you last Oct., so you've had it for quite a while. Alex: Look David,we really want you to enjoy a holiday with us, we know you've been looking forward to visiting Rhodes and you shouldn't be spending your holiday money on food,if you've lost weight before you go you might even find the cuisine in the hotel edible. That's why we've decided to help you out by giving you a voucher, it is of course ATOL protected and you can use it to purchase a holiday from us,Love Holidays. David: Obviously I'd love to have a holiday but at the moment food is more important..At one time I would have valued ATOL protection and over the years have sought a holiday with that protection and duly paid the fee, a sort of insurance. Now I realise their word is not their bond. You say the voucher is safe but your small print (you know the bits you don't want people to read) says that the terms can be altered. Alex: Yes but these are difficult times,we have to protect our business so you can enjoy living your dream. You should be grateful we are keeping our business solvent so you can enjoy the dream for years to come. Can't you feel the love coming from L....ove Holidays. David: I checked your site and a special holiday came up for me in May -same resort,same hotel, same board basis but the price was MORE THAN TWICE AS MUCH AS I paid for the holiday I should be on now..I checked other dates over the next few months ,they were even more expensive. Alex:Well market forces apply and remember we're giving you a voucher for almost half the amount. Think how much it would cost without the voucher! David: So,Alex,let's see if I understand. I paid £500 for a holiday,which was cancelled. You won't return my money even though in my opinion you are breaking the law but you will give me a voucher and I give you another £700 I can have the same holiday. When that holiday is cancelled,will you refund my £1200 or give me a voucher so I can use it against a holiday which you may well choose to charge me £2,500 for at that time. Alex:The trouble with plebs like you ,is you expect us to do the decent thing.If you think we're spending money out of the profits which rose by 190% last year,or any of the£180 million for the sale to private equity, you've gotta be joking. IF YOU CAN'T BE REASONABLE I'M TERMINATING THIS CALL.”

Helpful Report

Posted 5 years ago

“Absolutely terrible company. Customer service is as bad as it gets. You can never get through to anybody with queries etc and when you do, there may as well be a bloody Parrot sat on the end of the line . Spend a bit extra and travel with a reputable company or at least with a company that has a store so's you can at least talk to them.”

Helpful Report

Posted 5 years ago

“Love holidays are quick to keep taking my money yet I can’t get in contact with them! Live chat not working, no reply on social media platforms, no email address, no message function in manage my booking and no phone number! Shockingly bad”

Helpful Report

Posted 5 years ago

“Love Holidays are refusing to refund my flight money, and telling me to contact the airline direct for a refund. ABTA say this is WRONG and Love Holidays are legally obligated to refund me direct. When I told this to Love Holidays they disconnected the chat. Love holidays told me that I could only cash a refund credit note AFTER it expires and when the protection has ended, which means I risk not getting anything. ABTA said this is WRONG. Refund credit notes should be refunded in full BEFORE the expiry date. Love Holidays misinformed me and disconnected me on 3 occasions just for asking for what I know I am legally entitled to. They have stolen my money and ended all communication. I am disgusted to read reviews of where they have refused refunds to vulnerable older people, or people who are financially struggling. I think Love-less Holidays would be a more fitting re-branding. I would advise everyone who has been ripped off by Love-less holidays to put a formal complaint into ABTA. They will contact Love-less holidays on your behalf and ABTA have the power to discipline and ultimately withdraw membership to Love-less Holidays. Every single complaint to ABTA is formal evidence of their disreputable and criminal practice. ABTA helpline is 0203 117 0599 and you can register a formal complaint via their website. You can upload as evidence transcripts of all your conversations with Love holidays where you have been misinformed, ignored or cut off just for asking for what is rightfully yours.”

Helpful Report

Posted 5 years ago

“Hi I booked my holiday with this company and they cancelled because of covid-19,now trying to get hold of anyone is impossible I want my money refunded,they tell you about a holiday voucher no body has to except it I paid by cash and I expect to be given a full refund like anyone else they take your money but you don't hear from them when you want yours back”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,530 reviews