loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not book with love holidays they break the law and will not give refunds”

Helpful Report

Posted 6 years ago

“Customer service is dismal, unhelpful and rude, also still waiting for a refund of a cancelled flight, even though the company knows i no longer have a holiday booking they are still taking money out of my bank account, i have money sat in there account that i cant back as they are not answering calls, emails, stay well away from this robbing firm”

Helpful Report

Posted 6 years ago

“Unfortunately 1 star was the lowest option. Absolute joke of a company, daughters 21st ruined thanks @loveholidays they can't fly as all flights are cancelled and been informed by @loveholidays that their weekend away is cancelled but still the company are refusing to refund on a package holiday and 'can' only offer a voucher for less than half the amount paid!! Refund your customers inline with others!!! Web chat operators cut you off when questioned or you ask to speak or for contact details of someone above them, worst customer service ever encountered. Book with @loveholidays at your peril once they have your money you are on your own. Obviously one of the rare companies that doesn't understand what is happening on a global scale at this time!!”

Helpful Report

Posted 6 years ago

“Customer Service is diabolical. Theyre only offering vouchers despite being entitled to a full cash refund as per the terms and conditions”

Helpful Report

Posted 6 years ago

“never again will I book with them”

Helpful Report

Posted 6 years ago

“They are REFUSING to refund me my holiday money. Sham, scam.”

Helpful Report

Posted 6 years ago

“I want my refund that my bank put a mandate to you to not take it but you still did , your customer service is terrible, cut me off . I'm going to take this all the way , got nothing else to do while on lock down, cause I've lost my job ,my other half has cancer ,even when I told you this you really don't care, need the money you took without permission for food,medicine, and fuel to get to hospitals for treatment, your company is a disgrace . I want my money back.”

Helpful Report

Posted 6 years ago

“NO STARS do not book with company their very true colours have come out in a time of need , customer service doesn’t exists ,no updates no one can get a refund .”

Helpful Report

Posted 6 years ago

“Absolutely disgusted with LH, due to the coronavirus our holiday was cancelled. We have requested a refund but a voucher has been suggested for LESS money than I paid. At this time of crisis shame on you LH”

Helpful Report

Posted 6 years ago

“Bad doesn’t quantify the horrendous loveholidays experience. Would love to speak with someone at customer service, however it appears loveholidays don’t like facing the truth of their deceit. I should be on holiday right now, and like others I get it can’t happen. Love holidays lack of response or action as my date of departure arrives. I get told to hold on until two days to departure date at which time I’m offered a voucher for the hotel side of my package holiday. Then get told I should be contacting the airline directly. I contact Air Malta and I’m told love holidays cancelled the flight and got the refund. Air Malta gave refunds in full. So love holidays will never be recommended by me, they are behaving in a shameful way and fraudulently retaining money that does not belong to them. By telling me not to do anything, wait to hear, then after they’d got the refund on my flights they say it’s up to me. Premeditated dishonesty, in a time where people who have job uncertainty need back money that belongs to them. As yet no refund offered, a voucher is no good to me”

Helpful Report

Posted 6 years ago

“I'd give no stars if I could. Disgrace of a company, cancelled our holiday and refusing to give us a refund, which we're legally entitled to, and only offering vouchers instead. Now they've turned off their phones so no one can contact them. Do not book with this company”

Helpful Report

Posted 6 years ago

“a fairytale company living in world of lies. breach their own contracts,try to fob you off with vouchers when still legally obliged to give FULL refunds,sell travel insurance that's non refundable yet the company who they use says its fully refundable BUT has to be claimed back via loveholidays… what else can you say? we are all in dire straits over covid19 and LH want to keep our money so they can keep their kids in private schools and keep their aston martins tanks topped up,they know we don't want a travel voucher, they know at least 50% or more of us wont use it so they have money in the bank and not a care in the world.... justice need to be served, refer to simon calders article in the telegraph if you think I`m wrong!!!”

Helpful Report

Posted 6 years ago

“Do not touch this company with a barge pole holiday cancelled due to Covid 19 in March not one piece of communication from them no email no no call no text !! And now no phone system to call Them No replies to emails no on line chat available !! Fuming no sign of a refund absolutely diabolical company !!!!”

Helpful Report

Posted 6 years ago

“Absolutely disgraceful company!! Paid holiday in FULL upon booking only for them to use my stored debit card details to take an unauthorised payment of £387 2 month later! Whilst trying to claim a refund after admitting it was a mistake from their side, their rude customer service team hung up on me 3 different times when I ask for a refund for the unauthorised payment they took!! Absolutely appalling company...DO NOT USE!! and I haven't even started trying to get a refund for my cancelled holiday yet due to COVID19. My holiday total was £718 and they now have a total of £1105 of my hard earned money.”

Helpful Report

Posted 6 years ago

“my experience is the same as the other reviews, holiday cancelled due to the current sad state of affairs & they flatly refuse to refund, chasing refund through credit card company. they took my money claiming all was well 3 days before cyprus locked down & then refused to give it back. i do not want a voucher, none of us know when we can travel again & i will holiday when i choose to, not when they force me to. so poor id give a zero if it was possible.”

Helpful Report

Posted 6 years ago

“Have 2 holidays booked with them .. both cancelled due to Covid 19 - vouchers offered are no good to us when my partner is out of work because of this. WE WILL NEVER USE THEM AGAIN!! Not replying to messages or answering on live chat. As if the situation is not bad enough.Even taking payments knowing the holidays were cancelled, shocking!!!!”

Helpful Report

Posted 6 years ago

“They are no help! THEY Cancelled due to covid19 and now will not refund! Chats simply get disconnect. Lines are closed. Refused to raise a complaint. Refused to allow me to speak to a manager! Thanks for your support during these difficult times.”

Helpful Report

Posted 6 years ago

“Poor customer services when flights cancelled due to covid 19. Airlines refunded to them. Them refusing refunds to customers and offering a voucher for hotel only! Cutting people off chats and the phone. Appalling! Never again. Lost so much money with these”

Helpful Report

Posted 6 years ago

“Not even worthy of 1 star... join a group of disgruntled customers here... https://www.facebook.com/groups/513061022692157/ Wrongly refusing refunds!”

Helpful Report

Posted 6 years ago

“Not helpful one bit over the current situation. Offering vouchers for holidays that through no fault of ours that we can’t attend instead of a full refund”

Helpful Report

Posted 6 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews