loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Similar story to everyone else offered vouchers now or a refund in 12 months and no refund for the flights. I appreciate Easyjet are not playing fair, but I'm stuck in the middle. I anticipated this and told both of them I would sue if they didn't give me a refund so I filed jointly against Easyjet and Love Holidays.”

Helpful Report

Posted 5 years ago

“Waited hours to get through on live chat only to be cut off !! My holiday/flights are due next weeks but doesnt look like we will be going, love holiday still decided to take final payment and now they are impossible to contact !!”

Helpful Report

Posted 5 years ago

“love holiday forced me to take a credit note of £595 when i paid £1400 for my holiday! i specifically mentioned i wanted to rebook or a full refund. it takes took me 8 hours to get intouch with them on web chat as this is the only thing i could do. they cut me off the chat 5 times for no reason. took me up to 1 hour to get through to them. then off a sudden i get an email to say you have got a credit note of £595. nothing but a bunch of scammers i will be contacting the onbudsment and my bank.”

Helpful Report

Posted 5 years ago

“I tried to contact Loveholidays for a refund due to a cancelled hotel booking (COVID) . After approx 4 weeks and trying to speak to them they eventually emailed me asking me to call the quoting a given reference number The automated answer asks for this & my DOB before they can deal with my call it then proceeds to tell me that my DOB is incorrect and cuts me off. I have sent a registered letter outlining my issue to their head office .Upon tracking the letter the Post office response is that the recipient refused to accept the letter and is being returned to me . Absolutely disgraceful ,never book a holiday with this company”

Helpful Report

Posted 5 years ago

“Had several message chats to change holiday to 2021. Love holidays have replied on each time - no holidays available for next year?? Why can I book a holiday with them for 2021 on their website?? I'll give them the benefit of the doubt, as all airlines ect are struggling but they should be responding to THIER CUSTOMER'S or keeping them updated. In will be contacting them again tomorrow and will see what their response is. I know Ryanair has them over a barrel with flight refunds as he said they are flying to all resorts from 1st July..”

Helpful Report

Posted 5 years ago

“My holiday was cancelled due to virus in March almost 2 months and no refund, the refund is £600 less than we paid they said contact airline but we paid loveholidays, is nothing anyone can do , I paid with credit cards and have holiday insurance but nobody is answering there phones.”

Helpful Report

Posted 5 years ago

“No cash refund of holiday cancelled in March Only Credit note issued for holiday minus plane flight. Plane flight paid by Love Holidays. They said when they get refund from Ryanair they will pass to me. This has not happened. Got holiday in June with Love Holidays Ryanair have sent E Mail saying flight cancelled but Love Holidays MY Booking has no mention of it and the holiday has not been cancelled.”

Helpful Report

Posted 5 years ago

“Absolutely appalling customer service,Wish we had never booked with this company,Waited 30 minutes to speak to an agent to then be disconnected because they couldn’t answer my questions......Never again!!”

Helpful Report

Posted 5 years ago

“dont booked with love holidays terrible service . promice refund within 14 days 2 months later still no refund never answer to your messages. go live chat to be fobbed of every time. and get disconnect you .. tell you your not geting refund until you apply for your flights back from the company thay booked them with i paid you love holidays you booked my hotel flights extra why should i have to claim flights back to you some package deal. lie and say we are just agents if so why are you advertising as loveholidays why just pay back nhs police milltary .. this is discrimotary we should all be treated the same... . i advise do not booked with lovehoilday the agent. o and on many sites it seems thay writeing there own reviews saying how good thay are and have a person called millie whom seem to be always backing them up. beaware thats all i can say”

Helpful Report

Posted 5 years ago

“Well can't get in touch with them either by phone or by live chat I suspect that they will cease trading shortly goodbye to refunds 😞”

Helpful Report

Posted 5 years ago

“Look at this post I have just made I am having a terrible time with Love Holidays. I was due to go out to Spain last Weds for 11 nights. Ryanair gave me the option of changing flights up to the 31st Aug. I changed it to the 30th August and paid a few more pounds and they then recharged me another £50 baggage fee I'd paid one for the original dates. I then told Love Holidays of the change of flight. They came back saying the hotel was unavailable for the new dates and to find another hotel. I did different resort and slightly cheaper. Changed the transfers and I thought that was that. Last Sunday I discovered they'd changed the hotel to the same dates as before ie 13 May. I have never heard anything from them that it is closed nothing. I then realised my atol cert was still in the original hotel and flights.... so I queried it and was told it was another 478 for the new date. I questioned if that was after the £146 they owed me never got any reply until today when apparently its now £506 to change it and still no mention of what they owe me. I have now pressed to cancel the whole holiday but I don't think they'll refund it. They are the absolute worst I've ever come across.”

Helpful Report

Posted 5 years ago

“Love Holidays do not refund cancelled holidays according to ABTA rules. Their communication is very poor with no telephone contact and a useless chat line. Their licence to operate should be removed by ABTA, ATOL etc.”

Helpful Report

Posted 5 years ago

“I have exactly same problem as the previous customer Amanda... I tried many time to get in contact with them and no answer. They took money out from my bank account for the holiday in September. My last payment is last of August for about 1800 E. Not sure what's gonna happen? :( :( :( Very annoying”

Helpful Report

Posted 5 years ago

“Still waiting for our airline refund which they booked and took our money. Now they say the airline is nothing to do with them. AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 5 years ago

“Poor customer service not following the law”

Helpful Report

Posted 5 years ago

“Do not book with Loveholidays, they have been awful in the Covid-19 crisis, not being able to contact us and still taking full payments for holidays that are not going ahead”

Helpful Report

Posted 5 years ago

“Paid 2000 for a holiday which has been cancelled due to covid 19. said if we want our refund we have to wait 3 month just for a refund. how can they do this to us and get away with it. we need the money more then anything right now and have been completely ripped off. i have saved for the last 6 years for this holiday, said they will be in touch 2 weeks prior to holiday and we have 2 days before we were flying out. very quick to take our money but want us to wait 12 weeks for a refund!”

Helpful Report

Posted 5 years ago

“My holiday has been canceled and not a thing off love holiday only thing i have had is dont forget to pay holiday off i did 3 weeks ago and still not recived a word after that tryes to phonw now there is no phone calls all live chat so tryes live chat and thats not working this is my 4th time booking with this company but never again this is a disgrace when they no thing are hard i have lost my job and findi g things hard when loveholiday have nearly £3300 of my money in there bank when it should be in my account this is a disgrace and the goverment need to step in here”

Helpful Report

Posted 5 years ago

“Our holiday was cancelled due to Covid19, I called them and they told me they were refunding me in 28 days. And that's not happened. Now they don't respond to emails or phone and they are not giving us back our money. Total scam.”

Helpful Report

Posted 5 years ago

“Dont waste time with them or ABTA Contact your bank for a chargeback”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews