loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Holiday cancelled. WONT Offer me a Refund. Don't want to accept a "voucher" and got to claim flight money from Ryanair even though i paid Love.holidays.com. Disgusting service. Nobody available on the phone at all. Been promised a call before i was due to fly (waiting for a call over 2 weeks). Nothing at all. been trying Every day to Live chat someone but to no avail. Terrible Company Terrible Service. Will NEVER use again. I am now going to start legal proceedings to get my money back.”

Helpful Report

Posted 6 years ago

“Terrible customer service, awful communication, very unhelpful! Took money from my bank even after THEY cancelled my holiday and will not refund! Tried to contact them via email, telephone and live chat with no answer for over a week!”

Helpful Report

Posted 6 years ago

“absolute joke of a company. have received email from Ryanair cancelling my flight and claimed full refund however this is due to be returned to Love Holidays. Love Holidays advised today my holiday still classes as going ahead - despite the email from Ryanair and I have to wait to hear from Love Holidays 7 days prior to travelling - 12 days from now, despite Ryanair advising flight been cancelled yesterday!! This needs to be looked into as this company is clearly withholding people's money and legally we are entitled to full refunds.”

Helpful Report

Posted 6 years ago

“Cancelled my holiday and refused to give me a refund! Told me to chase the airline myself for a refund when I paid love holidays as a package. So I chased the airline and after a week of tennis emails I finally got a refund of them but they paid it back to love holidays and now they are ignoring my emails and refusing to refund me! A bunch of thieving scrums! I will be taking them to court for my money and have started court proceedings. They have violated every term and condition they have in place. Avoid this cowboy company never book a holiday with them again! See you in court.”

Helpful Report

Posted 6 years ago

“Beyond terrible! When I say NO customer service I mean none, nothing no phone call no chat nothing, they don't even have the decency to put a balaclava on they just rob you. My hard earned money gone never ever again”

Helpful Report

Posted 6 years ago

“Booked flights and hotel with them to go on holidays on 14/03/2020 as in present climate did not go changed my flights myself but have tried for last 3 weeks to get confomation if i can change my dates for hotel cant get in touch with them there web sites keeps directon you to manage my booking. but will not let you change booking they have live chat spent hours trying to speak with someone will never use them again”

Helpful Report

Posted 6 years ago

“they are breaking consumer law and are bunch of liars. Give me my money you thieves”

Helpful Report

Posted 6 years ago

“They do not get a refund for cancelled holidays .”

Helpful Report

Posted 6 years ago

“Fraud company We booked holidays with them, we got message from easyJet they cancelled their flights. Therefore I tried to call for refund but can't contract them. I had emailed to get my refund but no response Even can't able to do livechat totally fraud company. Do not book with them as they’re scammers”

Helpful Report

Posted 6 years ago

“Please Love Holidays have a conscience. You know exactly what your trying to do and that’s to defraud your customers. Do the decent thing and behave in a professional manner!”

Helpful Report

Posted 6 years ago

“Shocking company. No updates at all regarding my cancelled holiday to Malta. AVOID!!!!!”

Helpful Report

Posted 6 years ago

“They will not give me a refund after they cancelled my holiday. The communication has been non existent. When I got through on chat they avoided answering my questions and were suspiciously slow in doing so. Screen shot it all and will pursue getting monies owed, Two attempts at contacting them and each time told I would receive an email but didn’t say when. I will never use this company again.”

Helpful Report

Posted 6 years ago

“Breaking law by breaking there contract with customers, not giving refunds, terrible and rude customer service. Will never ever book with this company again absolutely scamming hard working people out of there money, ATOL protected but customers aren’t seeing any refunds going into there bank?”

Helpful Report

Posted 6 years ago

“Our holiday to Tenerife was due to start on March 28th. Money paid to Ryanair is being refunded. However Love holidays won't refund us the rest. Instead they have only offered for us to put back the holiday or choose to rebook for next year with a voucher. Absolutely shocking they're not offering a refund. We will definitely not use them again and will make sure everyone we know not to use them.”

Helpful Report

Posted 6 years ago

“We are booked Love holidays for Malta 29th April from Cardiff with Ryanair flights , for two , I stupidly let them take £63 two weeks ago now al this wish I’d never allowed it so they already have £150 and are due to take £338 on the 15th april but I’ve stopped my debit card transferred most of money so they won’t get it as for Ryanair don’t get me started on them - all want money don’t care about customers”

Helpful Report

Posted 6 years ago

“I booked our holiday In November, paid in full. Nearly £9,500. We're due to fly on the 1st April. Apart from the generic 'don't call us' email they sent to everybody. I have heard nothing since! Spent the last week emailing (they bounce back) calling (never had an answer yet) and as for the web chat... Never chatted yet! My booking hasn't been cancelled on their site. They have absolutely robbed everybody blind! I hope they don't survive this as a company, other companies are contacting their customers and refunding or rebooking holidays, they deserve to survive this, and I will be using them in future.”

Helpful Report

Posted 6 years ago

“loveholidays are scamming people tried to transfer voucher to holiday im still paying was told only covers new bookings .voucher not used by 31st july cash will be paid but they can change date to suit themselves ripping people off T&Cs say full cash refund will check with legal friend”

Helpful Report

Posted 6 years ago

“NO REFUND!!! UNPROFESSIONAL COMPANY! Barely any communication after Covid-19! If it wasn’t for EasyJet cancelling our flights 3 days prior - and hearing about Covid-19 on the news and the Italian Government warning against travel - we would never have known we couldn’t travel. Nothing from Love Holidays. NOTHING!! Shocking! Quick to take our £1,300+ though! EasyJet refund was simple and quick - but unfortunately the money went directly to Love Holidays! They have OUR money, but won’t refund us. Minimal online communication. Once you mention REFUND they tell you to contact your insurance company and then end the online conversation! DISGUSTING! Don’t book with them. They deserve to cease trading ...! No aftercare service whatsoever!”

Helpful Report

Posted 6 years ago

“shocking! no proper communication to inform us and what's happening. phone lines closed! the live chat very hit and miss, and mixed messages once on there. just keep getting told to wait and itll be any day when someone contacts me. still nothing!!! and cuts off when u mention refund. I will never use love holidays again. no respect for customers!”

Helpful Report

Posted 6 years ago

“Joke of a company will never use them again totally buried there heads in the sand”

Helpful Report

Posted 6 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews