loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer services. Phone line just hung up on me, no replies to emails. I had to file a formal complaint to get a reply. Would not recommend to anyone.”

Helpful Report

Posted 6 years ago

“Attention à ce site très attractif.!!! Il vous en coutera bien plus cher que prévu !! Je viens de réserver un séjour d’1 semaine à New York à un prix attractif. (550 euros) Malheureusement arrivé sur place, l’hôtel me demande un supplément de 230 euros !! Selon eux, ce sont les taxes ... alors que sur ma confirmation de réservation d’hôtel, absolument rien n’est précisé !! Évidemment impossible d’annuler ma réservation et je ne vais pas dormir dans la rue... donc je sors ma carte bancaire. J’ai bien tenté de contacter loveholydays sur leur numéro d’urgence en cas de problème ... mais je suis tombé sur un interlocuteur en anglais qui m’a précisé que c’était normal, l’hôtel faisait payé les taxes qu’il voulait .... SUPER !! Je tire la leçon et je vais resté sur des sites de comparateurs D’hôtel bien plus fiable ...”

Helpful Report

Posted 6 years ago

“Very bad experience, after initial booking they respond me after 72 hours that flight cost is different and in order to confirm, I have to pay extra. But then again after 72 hours flight price increased . Don’t know why they keep on delaying . Personally guys love holidays used to be a great but not now. To sum up avoid it altogether if you can”

Helpful Report

Posted 6 years ago

“Avoid at all costs! It is Impossible to get through to customer services. If anything goes wrong you will find yourself on your own. I contacted the airline to see if they could help and they couldn’t get through either. Absolutely no chance for anyone else then !!!!”

Helpful Report

Posted 6 years ago

“Just got back from a trip to Marrakech, booked through love holiday. All went well until time to leave our hotel. The transfer didn't turn up, even though we had booked it for a specific time the day before, as asked to. Our hotel rang them and they said they would be there by 4pm and didn't turn up, then again they were phoned and we were told 4.30pm. Still waiting till 4.50, then had to get an expensive taxi to airport. To top it, my companion was feeling extremely unwell. So this added to our stress of getting to airport on time. I have booked a holiday through them twice before and all went as planned. Having read the recent reviews on here, looks like we had a better experience than lots of others, except for the inconvenience of our homeward bound transfer not arriving.”

Helpful Report

Posted 6 years ago

“I entered my details, got my price, read through the details and was happy with everything, then on the last page the price went up by 300. Closed it down and tried again and the price was low again until i got to the payment page. Very misleading. Consumer affairs needs to know about this !”

Helpful Report

Posted 6 years ago

“DO NOT AS THEY ARE A SCAM WE PADY FOR HOLIDAY AND WE HAT TO CANCEL IT AND THEY ARE STILL TAKING MONEYS OUT OF MY BANK WHEN RING UP TOLD NOT THER FAULT DO NOT USE”

Helpful Report

Posted 6 years ago

“They are fine until you need anything beyond booking. Customer service is appalling. They refuse to help me after me calling and leaving messages on their site. Honestly worst customer service I've ever come across.”

Helpful Report

Posted 6 years ago

“We were due to fly to Tenerife on Sunday but the flight was cancelled due to the storm, I contacted Love holidays (eventually) using Livechat and was told to contact the hotel in Tenerife myself, they weren’t interested as the booking was made by love holiday. As the next available flight won’t be until Friday we have had to cancel, we again rang the hotel with same result and they told us they had not received the £1600 we paid LH. Eventually after two days spent hanging on the phone and trying to get through on livechat we have been issued with a cancellation invoice and Loveholidays have retained the whole payment, and we now need to make an insurance claim.”

Helpful Report

Posted 6 years ago

“Avoid at all costs. I have a holiday booked and have been informed by Ryannair that the flight has changed to a whole day later. I have followed loveholidays procedure and logged this on Manage My Booking. It is impossible to contact them over the phone. Have held various times and up to 40 minutes and had to give up. I have since received a call but it was marked Denmark so I thought it was a scammer and didn't pick up. The lady said she needed to discuss an alternative flight and could I call her back but left no number. I reluctantly tried the Denmark number only to be greeted by a Danish automated line ending with being stuck on hold with the same music as the UK line. My messages on the Manage Booking are not being responded to at all. I am extremely worried about the hefty deposit I paid. This is the first time I've used loveholidays and I'm full of regret”

Helpful Report

Posted 6 years ago

“I need to amend my booking i have been trying to get this done for 5 weeks now! i have 2 weeks left till i fly out and they will still not get back to me with confirmation! customer service is terrible, do not be fooled by this company, initial booking maybe easy but after that you will be stuck on your own and out of pocket.”

Helpful Report

Posted 6 years ago

“Love Holidays are scammers avoid at all costs, their customer service is appalling they advertise and book hotel rooms that don't exist. DO NOT USE LOVE HOLIDAYS”

Helpful Report

Posted 6 years ago

“absolutely disgrace of a company I cancelled last minute due to medical reasons and they will not issue a cancelation invoice so I can claim back via my travel insurance .nobody ever answers the phone and the online chat is a waste of time . I will never use this company again and would give no stars if I could”

Helpful Report

Posted 6 years ago

“Misleading pricing "Now £73pn Secure today for £10" You'd be forgiven for thinking that you can secure a hotel room at the above price for a tenner. You'd be wrong! In fact - click on the pricing tab and the headline front page quote is actually for a non refundable pay in advance option. Misleading and not acceptable.”

Helpful Report

Posted 6 years ago

“Booked year in advance. Now we contacted the hotel to ask for transport and we were told there are no rooms for us. For 3 families. Is impossible to contact Loveholidays. They don't answer messages and there is only answering machine when calling”

Helpful Report

Posted 6 years ago

“Booked and paid for a holiday. With less than two weeks before travelling we received an email saying they had cancelled and refunded us. We could rebook our holiday (so availability wasn't a problem) for an additional £1,000!! Apparently the price of the flights had gone up!! Nobody even had the courtesy to call us, just emailed! Booked for many years with Love Holidays but never again. Thanks to them, we are no longer going away as because we want to travel within the next couple of weeks, prices on all websites have now gone up dramatically!”

Helpful Report

Posted 6 years ago

“Booked online best price, web site timed me out within 6 mins taken credit card details, took me back to booking page, price had gone £300 Tel customer service to find out booking gone through for hotel and transfer and flight pending for 72 hours no confirmation on price until 72 hours because flight outsourced so first priced I booked the holiday wasn't guaranteed they changed the price to what they want Upto 72 hours Decided to cancel within hour of booking held for 56mins for cancellation dept”

Helpful Report

Posted 6 years ago

“We booked our hotel for skiing in Bulgaria almost a year in advance. Now we called hotel to find out about the transport from the airport and they said they don’t have a place for us? We are 3 families, 2 weeks before we supposed to go and we have no place to go. LoveHoliday doesn’t answer our emails.”

Helpful Report

Posted 6 years ago

“You have been warned!!!!! DO NOT USE THIS COMPANY!!! Very easy to make a booking but impossible to cancel. I have used them before and things have gone ok but if you have any issues they do nothing to help or resolve. I WILL NEVER USE THEM AGAIN!!!! Customer Service non existent. Due to my husbands hospitalisation we could not go on holiday. Impossible to contact anyone. They state that you have to go on their website and cancel via “Manage my booking”. However, when you go into the site it doesn’t allow you to cancel. I tried to send them a message. Eventually they replied advising they would send me confirmation to claim on my insurance. I haven’t received the info I need. Unable to contact them via the phone - too long waiting time. They won’t deal with you without a cancellation ref number but how can you get a ref number if you can’t cancel. I tried their web chat but they cancelled the chat within a minute. Despite it being advertised as a “live chat” I tried again and they said they will get back to me within 72 hours. Useless and stressful!!!!”

Helpful Report

Posted 6 years ago

“Booked a holiday with these Jokers to NYC. My deposit was happily accepted and confirmation of my booking sent. Only to receive an email to tell me there was an issue with my booking. I didn't hear anything after 72hrs as they suggested I would. So I sent various messages to them to enquiring what the problem was, I received no response. I made various calls to them holding on for more that 30 minutes listening to a stream of music and still didn't get through to them. Eventually 10 days later I managed to get through to them after being cut off a few times and demanded a refund. I'm still waiting for the refund to show up on my credit card statement.”

Helpful Report

Posted 6 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews