loveholidays.com Reviews

Name: loveholidays.com
Rating: 4.39

4.4 Rating 25,785 Reviews

87 %

of reviewers recommend loveholidays.com

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4.4

Based on 25,785 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 5 star review on 1st September 2026

Wiktoria

loveholidays.com 5 star review on 23rd August 2026

Lisa W

Anonymous

loveholidays.com 4 star review on 23rd August 2026

Anonymous

732

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really impressed with loveholidays - they were very patient in helping me find a suitable holiday for myself and my two kids, the process was quick and seamless (but not pressured) and my holiday matched expectations! I would definitely use them again.”

Helpful Report

Posted 3 months ago

“great communication with accurate photos and information”

Helpful Report

Posted 3 months ago

“Title: Paid for 5 Stars, Barely Got 3 — Unacceptable Service and Subpar Rooms We booked this hotel expecting a 5-star experience for our group of 10 (including a 10-year-old and a 5-month-old infant), but what we received was a modest 3-star property at best, plagued by severe management and service failures. Nightmare Check-In Experience We arrived at midnight after a long journey, only to be told the front desk was expecting us the following afternoon. Despite showing our official LoveHolidays booking confirmation on the app, reception completely ignored our documentation and left us waiting in the lobby for an hour. Once they finally verified our booking, instead of getting us to our rooms, the staff inexplicably started trying to hard-sell us excursion packages—completely ignoring the fact that it was now 1:00 AM and we had exhausted children with us. The front-desk staff spoke very limited English, making communication extremely difficult. Zero Assistance & Unsafe Room Assignments Our party was booked into four separate rooms spread across four different buildings. Rather than guiding us individually, reception handed all the keys to a single porter. Shockingly, the family with the 5-month-old baby was assigned a room on the 5th floor, even though the elevator only went up to the 4th. The staff pointed to the lift and completely abandoned them to carry a heavy pushchair, luggage, and a baby up the stairs on their own. I had to intervene and help them carry everything up. Despite requesting a change immediately, it took three full days to get them moved to an accessible room—and three days just to receive the infant cot we had booked. Poor Room Quality & Lack of Hygiene The standard rooms are extremely basic, dated, and poorly maintained: Dirty & Broken Fixtures: Fixtures were broken throughout the room, and the air conditioning units were filthy and visibly caked in dirt. Plumbing Issues: The shower cabins leaked constantly, leaving the bathroom floor flooded. Housekeeping Failures: Housekeeping was practically non-existent. Rooms were not cleaned properly, towels were extremely old and worn out, and despite having three guests in our room, we were consistently left with only two sets of towels. On multiple occasions, no toilet paper was provided at all, forcing us to ask staff or go out and buy our own from a local shop. This hotel fails to meet basic international hospitality standards, let alone 5-star criteria. The lack of care for families traveling with young infants, terrible communication, and dismal room maintenance mean we cannot recommend this property to anyone.”

Helpful Report

Posted 3 months ago

“Easy to book everything we needed. All bookings ran smoothly”

Helpful Report

Posted 3 months ago

“Great service and price”

Helpful Report

Posted 3 months ago

“The booking process with loveholidays was very easy and straightforward. I found it simple to make the booking, and everything was clearly explained”

Helpful Report

Posted 3 months ago

“A brilliant choice of holidays with great prices”

Helpful Report

Posted 3 months ago

“Very good holiday”

Helpful Report

Posted 3 months ago

“We absolutely loved our holiday everything from start to finish was absolutely 5star. Would absolutely recommend to anyone and we would love to go back !!!”

Helpful Report

Posted 3 months ago

“Everything was simple and we had a great time”

Helpful Report

Posted 3 months ago

“Great holiday hotel lovely”

Helpful Report

Posted 3 months ago

“You should seriously review the quality of service provided by your hotel partner. We were extremely disappointed with our hotel experience, and unfortunately, it negatively affected our trip. The room was not properly cleaned and had a very bad odour. We actually had to buy a room freshener just to make the room bearable. The AC was technically working, but it provided no cooling at all. There were cats everywhere, including inside the restaurant, which was very unpleasant. The food was only average, and the lady working at the bar didn’t even seem to know what a Martini was. The cocktails were extremely sweet and tasted like they were made almost entirely with sugar syrup. The bathroom doors were dirty, and when we arrived, there were towels left on the floor. The only positive part of the experience was the transfer service. Apart from that, the hotel stay was extremely disappointing and, unfortunately, ruined a significant part of our trip. I strongly recommend that you investigate this hotel and the level of service they are providing to your customers.”

Helpful Report

Posted 3 months ago

“Excellent communication, regarding payment, hotel, airport, transfers love that everything is on the one app”

Helpful Report

Posted 3 months ago

“Love holidays is straight forward on the booking process and keeping you up to date with information leading up to your holiday.”

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Posted 3 months ago

“Amazing Holiday Experience ❤️ We had a wonderful holiday and a great experience from start to finish. Everything was enjoyable, relaxing, and well organised. We made some lovely memories and truly enjoyed our time away. I would definitely recommend it to anyone looking for a great holiday experience. We can’t wait to go again! 🌴✈️❤️”

Helpful Report

Posted 3 months ago

“Me and my family was so happy this is our best holiday ever book true love holiday they make us comfortable satisfy welcome everything easy from the plane to the airport. Everything everything to the hotel. Everything is easy.”

Helpful Report

Posted 3 months ago

“Had a great 10 days stay with family, staff all lovely and reception staff was very helpful, plenty of bars and restaurants close by, room and towels changed regularly, everything ran smoothly from start to finish with love holidays, we have booked a few with them now and bern good so far”

Helpful Report

Posted 3 months ago

“Hotel description was great,price was good .Don’t be put off by some of the reviews as we had nothing but a great holiday”

Helpful Report

Posted 3 months ago

“Amazing, straightforward, simple & easy to use, love holidays it’s been a pleasure”

Helpful Report

Posted 3 months ago

“For a good value holiday with a simple and hassle free holiday. I would recommend LoveHolidays everytime.”

Helpful Report

Posted 3 months ago

loveholidays.com is rated 4.4 based on 25,785 reviews