loveholidays.com Reviews

1.2 Rating 2,136 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,136 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
Iv just received a refund for my trip to Spain I booked last year !! Took long enough but I’m glad they have done the right thing 👍🏽
Helpful Report
Posted 2 years ago
I recently had the opportunity to book a holiday through this company and I would like to comment on having a very pleasant experience. The professionalism of Georgina in particular was exemplary and I would like to thank her for her understanding and kind assistance
Helpful Report
Posted 3 years ago
We booked a hotel in Dubai for March 21, I was very apprehensive after reading all the negative reviews regarding love holidays but we have had fantastic service. They confirmed 2 weeks before we were due to go that they had cancelled our reservation due to the pandemic. We were told we would received a refund within 2 weeks of our departure date. We were due to depart on 31/03 and we have our money in our bank account today 03/04. I wanted to write a positive review after Love holidays seemingly letting a lot of people down at the beginning of the pandemic. Lets hope they learnt from them mistakes.
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Posted 3 years ago
My family and I were booked to go to Sicily last August, with a package deal through loveholidays. Due to the pandemic, we decided to change the date. This was both easy and stress free, we did not have to pay any surplus charges. We were due to go on the 2nd April this year and this has been cancelled, due to the pandemic. We have just received a full refund for both the Easy Jet flights, transfers and accommodation from loveholidays. We had to apply for the refund for the flights directly with Easy Jet and the rest through loveholidays. It was all very straightforward. I just wanted to say thank you and we really appreciate that we weren't even charged an admin fee. We have been refunded every penny that we paid. You hear so many awful stories but loveholidays have always been really reliable and provided us with some fantastic holidays. We will definitely rebook this holiday next year. You can trust this company and I hope that they thrive again once life returns to normal. Thank you again,
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Posted 3 years ago
We were supposed to fly in September 2020, however due to current circumstances the hotel was closed and the flights were cancelled. Thanks to LH we got full refund that took some time but without having to chase them. We went on a few holidays before and never had to experience any dissappointment. Will definitely book with them in the near future. People that give bad reviews should try to fit in their shoes first as it is not easy to deal with hundreds of thousands requests at the same time, they are humans end of the day and struggle just like many other busseneses at the moment.
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Posted 3 years ago
I still have the same issues loveholidays are saying that they have not recieved payment but ryian air insist the have paid
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Posted 3 years ago
I booked a holiday in January 2020 for travel 5th September 2020. Flight was cancelled and so love holidays contacted me to offer change or refund. I opted for refund. Flight was with easyjet who I dealt with direct and they refunded love holidays the flight cost, love holidays have since paid this to me. I have today received refund receipt from love holidays for hotel.. I did not need to contact love holidays they kept me informed & kept to their side of the deal. Happy enough! Sorry for all those that haven't had a good experience. Patience is a virtue & in these times patience is greatly needed.
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Posted 3 years ago
Happy with your service and fast response on my refund due to covid 19 thank you
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Posted 3 years ago
I came back from Malta last week and all I can say Loveholidays absolutely fantastic. Transfers bang on time, Hotel amazing location great Canifor hotel in Saint Paul's Bay. I cannot fault Loveholidays I was worried before going as some bad press reports but in my opinion just bad uncalled for bad press. Well done love holidays we had the most amazing time will definitely use you again. Thanks again Gerry from Glasgow
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Posted 3 years ago
Terrible company to deal with. Due to fly to Portugal in September 2020. Due to the Corona virus we would have had to isolate for 14 days on our return . As this was impossible for us to do we tried to rearrange our holiday for 2021. Love Holidays would not agree to any amendment so we loose our money. Lessons learned about this company. Dont use them.
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Posted 3 years ago
I had to cancel our holidays because of Covid 19. I have been having trouble getting onto Live Chat but aha I've been lucky this time. I've had a conversation with a lady whose name is Charity. She was very helpful and so all being well we should get our refund. Well done Charity thank you.
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Posted 3 years ago
I don’t know why people are giving this company a hard time! It seems people are forgetting what is going on in the world!! I was contacted later than expected for obvious reason but refund process was very simple you call your airline (took 15 min) got a refund then did the love holidays refund all sorted in a couple of weeks ! Simples, will be re-Booking my holiday today ! Thanks LH
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Posted 3 years ago
I have booked several holidays with this company and have had a super experience each time. I had a holiday booked for April which for obvious reasons was cancelled, I have received a full refund from them as promised. Don't be too quick to give bad feedback people, they are under immense pressure and short staffed, you will be looked after.
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Posted 3 years ago
I am giving no stars as this company is appalling. It is always when things go wrong you see a companies true grit, these hide from their customers.
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Posted 3 years ago
Three hours waiting to get on chat line as no reply to email.and no phone line...was 500 in line eventually got through to rene Explained the situation only to be cut off Frustrating isn't the word Horrendous service
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Posted 3 years ago
Every holiday that I have been on has been booked through love holidays, easy and affordable, never had any issues
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Posted 3 years ago
Booked our hols to Gran Canaria all inclusive, paid LH all the money. We were on the EasyJet plane (the company LH chose to fly us out), sat at end of runway when announcement that flight cancelled due to sandstorms. Tried to contact LH next day, which was Sunday, as didn’t arrive home till midnight and couldn’t get hold of them. Left message on their Resolver. No one contacted me so rang on the Monday to be told if I wanted to go out to GC I would have to pay the flights, I asked about our all inclusive booking at the hotel and was told the room would now be gone and if we wanted to book room, we would also have to pay for that. After lots and lots of emails, they eventually gave us a refund but have kept £431.00 without any explanation. Tried to contact every way I can but can’t get any response. Even done x2 recorded delivery letters and both times ‘company refused to sign for letter’ and both letters have ended up back on my doorstep. I have now gone through Small Claims Court to try and get this £432.00 back. I will not use LH again and would advise anyone else thinking of using LH, please think again!
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Posted 3 years ago
3rd booking with LH. 1st we had no problems. 2nd was cancelled as was flying with Thomas Cook, refunded quickly. Booked the same again which is cancelled due to Covid. Been kept up to date all along and will receive a credit note to use or to be exchanged for cash. Ive no problems with LH and will be using them again.
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Posted 3 years ago
Had no problem with getting in touch, there is a slight que but what do you expect. Every question I asked they answered and gave me all the information I need. Use this holiday adviser all the time and will be using all the time after covid-19 too.
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Posted 3 years ago
I just wanted to write a review as we have received great customer service from Love Holidays. We were due to get married in July this year in Cyprus but now can’t and they have very quickly changed us to July next year. Did not charge an amendment fee and got our hotel for £119 cheaper. Was all done quickly and efficiently. Very pleased and would use them again
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Posted 3 years ago
loveholidays.com is rated 1.2 based on 2,136 reviews