loveholidays.com Reviews

1.2 Rating 2,136 Reviews
4 %
of reviewers recommend loveholidays.com
1.2
Based on 2,136 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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loveholidays.com 1 star review on 15th February 2024
Anonymous
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 20th December 2023
Dele
loveholidays.com 1 star review on 26th September 2023
Phil Taylor
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
loveholidays.com 1 star review on 31st August 2023
Anonymous
182
Anonymous
Anonymous  // 01/01/2019
We booked a package holiday in October ) to go to Dubai in January 2024. We thought Lauren our sales lady was good at the time. When i had checked the package on line it had 1 checked in bag per passenger.I printed my e ticket recently i feel we have been cheated and fooled by Lauren. We understood all package holidays include includes at least 1 check in bag per passenger. On top of very expensive holiday we had to pay £140 for one bag. Lauren has certainly fooled me. She is very clever sales person. Please see that you don't get cheated & fooled like me.
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Posted 3 months ago
No money back yet from june hols cancelled discussing service
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Posted 3 years ago
Yeah got all my money back at last, taken 3 months but got there in the end without using section 75 or chargeback. Just left a message on live chat as i could not speak to anybody. Got an email today saying sorry its taking so long to get you a refund????
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Posted 3 years ago
To be fair to loveholidays,i booked 2 hotel stays for the Algarve in April,i read all the reviews that where being posted at the time and all the reviews where saying as soon as you asked for a refund you where cut off the chat line.So i asked for a voucher which i received thinking to my self that the voucher could possible be worthless,i normally go on 4/5 trips a year and was going to use the voucher as soon as i could, Then out of the blue last week i received an email saying my voucher was up and i had the option to renew the voucher with a 10% increase or my money back i went for my money back,and it was put into my account yesterday. this must be a very hard time for anybody involved in the travel industry, and i am happy with my out come. Michael D Dublin
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Posted 3 years ago
This company is a disgrace. My holiday was cancelled due to covid. I was due to travel on 28th April. Emirates refunded the flight money £799 over 8 weeks ago but loveholidays say they haven’t received it. So where is my money.? I finally managed to connect to live chat after several days but the operator was rude and dismissive and ended the chat without answering my query. Disgusting they are going to lose millions of customers
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Posted 3 years ago
Package holiday booked through LH. Due to fly 22 April. Had the offer of a full cash refund for the Hotel but told to go through EasyJet for flight refund. I applied for the refund and LH sent email saying this was being processed... This was weeks ago. Just received an email telling me to ring 02033226467 to apply for a refund with details of how much they owe me. Can't get through.... Automated service... Absolutely appalling service. DON'T EVER BOOK WITH THIS COMPANY
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Posted 3 years ago
I had a voucher back for my cancelled holiday which was only for my hotel I've now just received a message from loveholidays they have had a cash refund back from easyJet and will be passing it back to the card I used to book my holiday , I did tell easy jet I want a refund and they have done it thankgod
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Posted 4 years ago
Hi I booked my holiday with this company and they cancelled because of covid-19,now trying to get hold of anyone is impossible I want my money refunded,they tell you about a holiday voucher no body has to except it I paid by cash and I expect to be given a full refund like anyone else they take your money but you don't hear from them when you want yours back
Helpful Report
Posted 4 years ago
I have booked with loveholidays for end of Sep for 7 nights going into October. I hope my holiday will be ok but after reading these reviews I done some digging. Read here - https://www.loveholidays.com/faq/questions/coronavirus-exceptional-travel-advisory-notice/ They tell you on their own site that credit notes will be offered and these can be exchanged at a later date for a full cash refund. Thought this may help anyone else reading these reviews. I am going to continue paying my holiday and hope for the best. Must be very disappointing for people going through this for now but read what they say and accept that they aren't the only company going though busy and difficult times right now.
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Posted 4 years ago
Just got back from a trip to Marrakech, booked through love holiday. All went well until time to leave our hotel. The transfer didn't turn up, even though we had booked it for a specific time the day before, as asked to. Our hotel rang them and they said they would be there by 4pm and didn't turn up, then again they were phoned and we were told 4.30pm. Still waiting till 4.50, then had to get an expensive taxi to airport. To top it, my companion was feeling extremely unwell. So this added to our stress of getting to airport on time. I have booked a holiday through them twice before and all went as planned. Having read the recent reviews on here, looks like we had a better experience than lots of others, except for the inconvenience of our homeward bound transfer not arriving.
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Posted 4 years ago
Booked a package holiday to Turkey with Loveholidays. It was the first time I used this company to book a holiday. The booking process was easy and simple to complete. Confirmation of flights, transfers and accommodation were immediately confirmed on payment. Documentation, information re: flights, transfers and accommodation was clear and explicit. We flew from Dublin to Izmir, Turkey on the 23/12/2023. We had clear instructions re: connecting with our transfer driver, however we were met in the Airport Arrivals Hall by the driver. He was displaying a notice with my name and the names of another passenger group. I identified myself to the driver, he instructed us to wait in the Arrivals area until the other passengers arrived. We waited approximately 15mis, the other passengers did not show up. He escorted us to the car park, loaded our luggage, we boarded the bus, he then left us alone in a dark car par, while he returned to the airport to search for the other passengers, returning approximately 30mins later, not having located the passengers. He then left the car park with us, travelled back through the airport arrivals area, still trying to locate the missing passengers. The driver then proceeded to leave the airport, we mistakenly thought we were at last on our way to our hotel in Kusadasi! until he suddenly parked the bus at the side of a road. We began to fear for our safety, it was midnight, there was nobody else traveling with us or nobody around. I asked the driver why we were parked there and he replied he was waiting for another passenger from another flight! We waited approximately 15 mins while he made a few phone calls. We did not know what to expect next! We did not even have the option of abandoning the transfer and hiring a private taxi to transport us to Kusadasi as we were well away from the airport, in unfamiliar territory, nobody around and it was after midnight. I asked how long more do we have to wait, he replied 5 mins. Soon after that he informed us we would be changing vehicles. Another driver and vehicle arrived and we started our journey to Kusadasi. We were the only passengers aboard. The return journey to the airport was perfect apart from not being informed of the pick up time.early. The Transfer Company involved was MTS Globe Turkey. I filed a complaint to loveholidays when I returned home, they passed my complaint onto the transfer company who dismissed the issue and stated what we experienced was “normal”. Loveholidays did apologise. I paid €107 for this return transfer for 2 adults. I certainly would expect a reasonable standard of service, not the service we received on our transfer from Izmir airport to. Kusadasi and what MTS Globe Turkey offers as a “normal” standard of service. The experience left both of us stressed and disillusioned. We stayed at rhe DERICI Hotel in Kusadasi for 7 nights on a B&B basis. The location of the hotel is excellent with superb views. The hotel staff are exceptionally courteous, friendly and helpful. The hotel is spotlessly clean. It could do with a little updating and refurbishment. The rooms are comfortable and quiet, however the beds are very hard. The breakfast is o.k. Not a lot of choice but certainly edible. I would definitely consider staying at The DERICI Hotel again. Apart from the terrible experience we encountered with the transfer from the airport to the hotel every other segment of our booking was very good. I would be leaving a 5 star rating in this review if we haven’t had this awful experience with MTS Globe Turkey I don’t think we will be booking any future holidays with loveholidays.ie Further update: To add insult to injury Loveholidays replied to my review on Trustpilot informing me the issue was still under investigation. I received an email today from Loveholidays informing me that they are now closing the case as the issue is out of their control. I repeatedly asked if they considered the standard of service we received from their service provider MTS Globe Turkey was acceptable, I never received a reply to that question! I am assuming that Loveholidays accepts that Fearing for our Safety during our transfer from Izmir Airport to Kusadasi is an acceptable standard of service. As I already stated it was my first booking with Loveholidays and it certainly will be my last. I have traveled the world, travelled to Turkey on several occasions, used transfers from airports, never once did I fear for my safety until 23/12/ 2023.
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Posted 3 months ago
The payments that were scheduled every month apparently couldn't be accessed by lov holidays even though enough cash in my bank account. They then said credit control would be in contact which has never happened. I then made a bank transfer to them which they have not been able to locate this payment after several screenshots sent as asked etc. I finally have been to my bank and supplied a faster payments ID code no response although promised to get back to me . The stress haPray they'll sort this if not s been outrageous as my sons girl friend coming from the States in 7ndays .An absolute disgrace. I may now have to pay 200 pounds which I don't owe to secure holiday.
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Posted 1 year ago
Not surprised about these reviews There rude, unhelpful and they still refuse to send me the email address I need to log in to ryan air account who i have booked the fllight with So untill i get this i am worried i will have to pay fees to check in at the airport which will be 55 pounds there 55 pounds back There a disgrace i would say bordering on evil South africian call centre where the cutomers service is based are completelly useless And after looking at the reviews the transport wont turn up probably My god what a gangster company Iam thinkimg of cancelling it I dont even know if my flight will turn up there or back Why are they still in business The owners are obviously gangsters Everyone should complain to there mp Why is love holidays still im business ?
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Posted 1 year ago
Awful hotel and staff on arrival room awful as was food no support given by hotel booked so we thought 4 star hotel our hotel was not even 3 star shocking
loveholidays.com 2 star review on 15th October 2022 loveholidays.com 2 star review on 15th October 2022 loveholidays.com 2 star review on 15th October 2022 loveholidays.com 2 star review on 15th October 2022 loveholidays.com 2 star review on 15th October 2022 loveholidays.com 2 star review on 15th October 2022
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Posted 1 year ago
I booked a holiday to is La canela in June near the Portuguese border in Spain full stop it seemed a good price for half board just under £800 in half term with myself and two children however when I arrived at Seville airport there was no transfer I waited and waited after getting through to love holidays on the chat page they inform you that I never paid for a transfer I was not aware of this and was shocked I had together taxi and 3 buses which talked about 6 or 7 hours to my hotel full stop this cost about £80 each way however the taxi would have cost about €200 I can't believe I didn't book the transfer the time I wasn't prompted I don't know what happened with that but I'm pretty sure transfer showed is included however they inform me they hadn't I've never booked a package holiday without transfers before in the event I was very happy with the hotel and I'll stay and I suppose it wasn't really expensive with the added expense of the transfers but it was definitely unexpected
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Posted 1 year ago
Dated hotel ..too focused on the sporting side of things .no entertainment as bar was closed and has been since pandemic. So 2 days of heavy rain had to stay in room .this is NOT as described on website ..it clearly states entertainment!!!! ,the food in the restaurant was expensive 16euros per person for breakfast .only 3.75 e down the road ..needles to say I will not be returning here for live nor money ..oh can I just say the rooms were cleaned everyday if you wanted them to be ....
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Posted 1 year ago
Had a week off at Class beach hotel in Marmaris, with my husband and a teenage son. Disappointed is the least I can say. The hotel is run down and very basic. Food was poor and repetitive. This hotel is not at all as you are advertising it in your site. The only good thing I can say is the staff who were trying everything to accommodate the needs of the guest. They were very helpful and we thank them wholeheartedly
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Posted 1 year ago
The original service to book a holiday was simple and straightforward, hence one of the two stars. However, the follow up/customer service experienced was nothing short of disappointing and disgraceful. Our flights were cancelled by the flight provider- I admit, not LoveHolidays doing- however, when trying to speak with LoveHolidays to rectify this I was met with the same merry go round of ringing, trying to speak on live chat (no customer advisors were ‘available’ daily for over 5 weeks) and being asked to ‘log a request’ (which was done on day 1 after cancellation). As I was not lead passenger I was unable to be spoken to via Twitter DMs- although as mentioned several times the lead passenger works as a teacher and as the live chat function closed at 5pm this was not ideal. In the end after 5 weeks of waiting we were given alternative flights…at the cost of £297 extra per person (holiday was only £625 per person originally) and also departing/arriving at two separate airports in the UK. (Quite the business model between two companies- sign people up to cheap flights/holidays, cancel flights 4 months in advance and then put on alternative flights at a significantly increased price!) All in all I’m glad to have received a full refund with no cancellation fee (hence the other star) and to have spend our money elsewhere. Will seriously consider whether to use LoveHolidays again in the future- have really been put off unfortunately.
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Posted 1 year ago
Our booking was for a self catering appartment. Our room had a fridge and a tiny kettle ! Great room, but not self catering. The hotel said they have converted to hotel room only status. They did offer us all inclusive for 700plus euros extra . We were unable to contact LH or a rep in any way at all. Nor get any help at the hotel . I don't have have photos of the non-existant hob, sink, pots&pans, tea towels, crockery, etc. We have STILL never managed to re- make contact with Love Horriddays. BOOK WITH THEM AT YOUR PERIL.
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Posted 2 years ago
Awful customer service. No actual number in orgent situation. If lucky to get through, they simply ignore you!! After sale service? ZERO
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Posted 2 years ago
loveholidays.com is rated 1.2 based on 2,136 reviews