loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,159 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,159 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 24th May 2024

Karolina Pluszczok

loveholidays.com 1 star review on 15th May 2024

Anonymous

189

Anonymous

Anonymous // 01/01/2019

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“Visited Alanya in september Stayed at the The White City Beech resort No Beech as promised Food Chicken not cooked properly food poisoning for 4 days Manager not speak ENGLISH waste of Money”

Helpful Report

Posted 4 years ago

“We haven't actually travelled yet so this may be updated but as it stands it's not been the best experience so far. We're a family of 5, picked the holiday we wanted and booked. A couple of days later I called as we'd had no confirmation of the holiday and was told they'd be booking it that day. I then got confirmation through for 3 of us directly from RyanAir followed almost immediately by a phone call from this agent to say they could only book 3 of us at the original price and there was an increase of around £60 quid if we wanted to book the other 2 seats. Price increase aside, this has meant we have 2 separate bookings, itineraries etc. which is causing confusion when booking other things like parking etc and making it difficult to manage the trip. As someone who normally books flights/hotels etc myself rather than via an agent I'm left wondering what exactly they have done for us? The answer is very little. We have had to book any extras etc ourselves including reserved seats to ensure we are sat beside our children. My advice would be to use a credit card so you are protected and book your holiday yourself. Booking through Loveholidays has just made a normally straightforward process more confusing and more expensive!”

Helpful Report

Posted 4 years ago

“I’ve booked a holiday for July this year (2024) for 7 nights in New York for myself and my daughter who‘s just recovered from 3 years of cancer treatment. On the booking form it stated „ Double Bed / Twin bed or King size Bed“ I choose that option as I & my daughter are ok with a Twin bed room & obviously, the other options were not suitable. I paid in full, the booking confirmation defaulted to King size bed. I went on „ Manage my booking“ as their AI robot said I’d be able to change my room choice without a problem…that failed. After countless emails to the hotel and more phone calls to Love holidays.. it seems like no one from Love Holidays is prepared now to actually give us the option of a twin room, because they said; the hotel does not actually have twin rooms available ( I‘m now shaking my head in disbelief) I‘ve been onto the hotel again..who said all they need is an email from Love holidays to change the room to a Twin Room. I’ve spent hours with the Love Holidays customer service asking for a simple room change and got nowhere. They were very quick to take my money but unwilling to do anything when I asked them to give me the option that I selected. Never again!”

Helpful Report

Posted 14 hours ago

“Stay away from this travel agency. They lie about the hotels and holiday deals, I paid extra for private transfers had nothing but problems with transfers, my travel rep is absolutely unless ignored my messages, my concerns, didn’t deal with anything for me or even bother to reply! Absolutely useless! Stay away I was told there’s Wi-Fi there was no free Wi-Fi other than lobby We was looking for transfers for an hour on arrival was told to go look 1000s for our car. Pick up we didn’t get told until an hour before what time we are being picked up. I was keep chasing it up no one knew anything I had problems at the hotel I was just being ignored Absolutely disgusting!! Will never ever travel with love holdiay again”

Helpful Report

Posted 17 hours ago

“What can you say about loveholidays sill waiting for my refund after they changed my flights worse company going never again”

Helpful Report

Posted 2 days ago

“Never again...This was my second time and last to book with Love holidays...it takes more than 5 days to be contacted about amending a booking,hidden costs and admin fees....if they have a better offer on their website and you already booked ,you cannot change to get a better price. We paid 60 euro for a transfer and then found out we could have just paid the bus 3 euro each...we wanted to cancel the transfer,but found out it's non-refundable. Conclusion: it's at least 20% cheaper if you book the hotel and flights,and you can easily amend what you need.”

Helpful Report

Posted 3 days ago

“We needed to change a passenger name and after 3 weeks of speaking to them we confirmed it with them to change the name and book the new flight. We didnt receive confirmation of this so 2 days later rang to see what was happening. They had not booked the flight and informed us it was now going to cost us £250 more to change the passenger. This is clearly in black in white via emails and the T&C’s also state that they can charge up to 100% of the initial fee and they are charging us over 100% of the initial cost. I have spent over 3 hours on the phone to customer services trying to sort this with no success. Today alone i have rang and ben told 2 different stories and been promised phone calls from the managers for 3 days now and no one has rang. We fly in 3 days and still don't have this sorted. The stress levels are increasing which isn’t great because I am pregnant. I also asked today to escalate this to a complaint and they said you cant complain until you have been on your holiday. This seems very strange to me.”

Helpful Report

Posted 4 days ago

“This place was nothing like advertised and the pictures were not of our hotel , food was disgusting, hotel very noisy you hear everything balcony overlooked another balcony, stunk of damp view from bathroom window well if you wanted it open the damp was worse and it was just a dark drop of pipes as in pictures and very squeaky bed phone that kept ringing in the room through the night 4 nights were too much did complain but no one took you serious we did get offered a free meal at the hotel , errr no thanks the food is bad , was told no drinks at dinner time only water … ok so no photos funny it won’t let me load them”

Helpful Report

Posted 4 days ago

“just booked a Seaview balcony room and paid in full, then received a confirmation showing a standard room { no balcony } even though I have all printed documents showing the room I booked and I had paid the price of a balcony room, there customer support tell me im wrong there's nothing they can do, and refuse to let me speak to a manager or to make a complaint, this is plain theft, let you book an expensive room then give you a cheaper room and refuse to talk to you.”

Helpful Report

Posted 4 days ago

“As soon as I arrived at the hotel the room was shabby. They changed my room at hotel. Got food poisoning severe. Had no hot water for five days so far. Food diabolical poor quality. Love holidays refused to change my hotel . Will never use again.”

Helpful Report

Posted 5 days ago

“I do not recommend anyone to deal with this company.This is a big scam company. I paid for everything in full, but an unexpected health situation occurred. I provided the relevant medical documents, but the staff deliberately delayed the process so as not to return the funds. They did not see the medical letter for a very long time and, of course, saw it only after the start date of the trip. That is, the loveholiday company is definitely not on the client’s side. P.s.:I placed the order on April 22. I warned in advance by phone and letter 27 that I would not be able to fly for health reasons. On May 1st I sent a letter from the doctor. But your colleagues started doing something only on May 7 after the trip. I contacted the hotel and airline and they confirmed that it was your company's fault. You are an unreliable intermediary.”

Helpful Report

Posted 6 days ago

“I have cancelled my holiday and love holiday still took my money out of my account. Even though i proved that i was ill etc”

Helpful Report

Posted 1 week ago

“The worst company ever!All what they want is money.I booked holiday for myself, my husband and our two daughters.I couldn’t travel but they would not let my husband and our daughters to travel cos I was a lead passenger even he paid with his credit card.They could use flights and transfer but not hotel.Absolutely joke.Lost so much money and no apology just lies and more lies.”

Helpful Report

Posted 1 week ago

“Dreadful Holiday Company will never use them again unless they resolve my complaint satisfactorily.”

Helpful Report

Posted 1 week ago

“Awful experience and we'll never use this disgusting company again ... Turned up in Turkey at our hotel we'd booked 6 months in advance to be told we didn't have a room and they'd notified love holidays we couldn't stay ... Love holidays then without any consulting moved us an hour away to an empty hotel that was an absolute dump. We only booked 5 nights as a treat for my daughter's 13th birthday and it turned out to be her worst birthday she's ever had. We spent the first 2 days with our suitcases still packed, no edible food in the hotel, nowhere near the beach like we'd originally booked and in a totally different part of Turkey we didn't book and wouldn't have booked. We ended up only having 2 days holiday when we were finally consulted and moved to a new more suitable hotel. Calling back to the UK call centre cost me a fortune and was hard work, constantly told it's being sorted we'll call you back in an hour with news to hours passing by and no call. What should have been 5 days celebrating our daughter becoming a teenager it turned into a nightmare we just couldn't escape from. Avoid booking and stick to a proper travel company if you want a decent holiday.”

Helpful Report

Posted 1 week ago

“Booked holiday and 20 mins after sending form realised I had left 1 passenger of the list of 10 so contacted them immediately in order to rectify this only to be told they couldn't do anything for 2 weeks!!! Then got a message saying enquiry closed. Would never book with this company again”

Helpful Report

Posted 1 week ago

“Avoid at all costs. The hotel I've booked and paid for is nothing like the pictures online. It's currently under renovation and Loveholidays have refused to move me unless I pay the £721 which is an outrageous admendment fee. Never book”

Helpful Report

Posted 1 week ago

“Please don't book!! God forbid you have a family Emergency like my Father Dying!! I'm a Single Parent and Love Holidays didn't refund me any of the £1500 I paid for accommodation and flights scam artists!!”

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Posted 1 week ago

“Changed flying times so we list a day . Also the transfer bus we had ordered for 17 of us told us on the morning we where leaving ,sorry but it's not coming so get taxus for us all 2 hours after they where meant to have collected us.also no rep came near us ,will never use this site again and neither will anyone who ask me about them.”

Helpful Report

Posted 1 week ago

“This company is a scam. I entered all correct details when booking but their system changed my son's surname by default to match mine. As soon as I noticed I tried to change his surname but I have to pay to change it! Disgraceful.”

Helpful Report

Posted 1 week ago

loveholidays.com is rated 1.2 based on 2,159 reviews