loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,159 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,159 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 24th May 2024

Karolina Pluszczok

loveholidays.com 1 star review on 15th May 2024

Anonymous

189

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. No actual number in orgent situation. If lucky to get through, they simply ignore you!! After sale service? ZERO”

Helpful Report

Posted 2 years ago

“Where to start we booked a holiday to Thailand last April for February this year and on and of there have been issues with one thing or another but mainly fight changes at one point early on a flight we originally booked was no longer scheduled offered an alternative with another airline and love holidays asked for us to pay another £1000 plus up front before the cost of the original flight had been refunded this I wasn’t comfortable with so I refused to do so eventually things had been rearranged with original airline, this was fine until a little later yet another schedule change and this time wanted to charge me more again because of price changes yet again I refused by this point I began to question my choice of holiday company, eventually after messaging back and forth with at 3 different members of staff the status quo had been restored and the original price stayed.now the cruncher two weeks before we depart I received a email informing me that due operational issues with covid etc our holiday had been cancelled and a full refund would be made in due course gutted and extremely angry is an understatement and i as well as others I spoke to think this is a bs excuse for what ever reason,the only good thing about it was the duly offered refund was made less than 24 hours after it was applied for thankfully I’ve managed to book again for the same dates and hotel at short notice booking each element separately much to our relief.safe to say I won’t be going back to love holidays again”

Helpful Report

Posted 2 years ago

“Due to COVID and the lockdown last year, we decided to cancel our holiday in August 2020 which was a package holiday. We never received a refund on our flights and after chasing this up, Loveholidays have washed there hands of it even though we received a message from them before Xmas to say they are still looking into this, they have now said we need to go direct to the airline. Will never book a holiday through them again ...”

Helpful Report

Posted 3 years ago

“I booked a short group holiday with LH back in October last year but flights were cancelled. I count myself fortunate that I eventually received a full refund in early Feb this year. I was the first to do so within the group. On that basis I would not book with LH again.”

Helpful Report

Posted 3 years ago

“I booked online as the person I spoke to Valerie Burton had an extremely aggressive approach in making me book the holiday. We don’t need any of that on the phone its not helpful and you know what, you need to review your staff she didn't come across as helpful”

Helpful Report

Posted 3 years ago

“We booked our city break to Berlin last November 2019. Started paying it up. Easyjet cancelled our flights at the beginning of August 2020. We were due to go on the 5th of October. We are still waiting to hear from Loveholidays about the hotel side if things. You can't get through to them unless you have all day to sit and wait on chat. Oh and Loveholidays to a further 2 payments from my account after the flights were cancelled. Stop dodging Loveholidays and start paying up. If I dont hear anything by next Monday a formal complaint is going to ABTA.”

Helpful Report

Posted 3 years ago

“We booked a holiday with lovely holiday all inclusive in Turkey I been to Turkey for lots of holidays from the start to the end of this holiday with this company was terrible no communication after they got your money the hotel was not 5 stars due to C19 room was lovely but the food was terrible we paid a lot of money for this holiday it would have been better if it was cancelled”

Helpful Report

Posted 3 years ago

“We have recently returned from 10 days in Sicily based at the CDS Hotels in Terrasini on a fully inclusive basis. The resort is advertised on Loveholidays web-site as 4 star, we would say it was more in line as a 2 star, rather like an Italian Butlins with 98% of italians occupancy. The holiday was way over priced. The Italians were not really aware of social distancing and it certainly was not apparent in the dining room although face masks were worn whilst queuing for food if you can call it queuing they just barged in at the food station. Food quality was not up to Italian standards and hot food was generally cold. At the bars around the resort you were served drinks in tiny plastic cups which basically one swallow and the liquid was gone. The Room was clean and the beds very comfortable. The bathroom had signs of mildew in the shower and and there was a faint smell of sewage. The weather was good and swimming in the sea which made up for the holiday. We arranged our own Taxi's (Airport Taxi company) rather than the Hotel recommended Taxi's as they charged per passenger making trips 39% more expensive.”

Helpful Report

Posted 3 years ago

“We were lucky. Kos. No issues but our first hotel closed. We proactively drove to get a hotel change, and proactively contacted the hotel, and transfer. We experienced little issue ( still on holiday there as I type) but....we had to use our wit and guile to secure it. Personally, would I travel with them. Answer is no. Buyer beware!!!”

Helpful Report

Posted 3 years ago

“We arrived for a family holiday in Italy to find that Loveholidays had cancelled our booking, After being charged an admin fee for amending a cancelled flight ourselves (It was the same date, just an hours difference surely they need to pay me for doing their job) Its seems the admin fee was them sorting our transfer as luckily that arrived. On arriving we discovered the our booking had been cancelled. We sat on a bench in Rome for for over two hours panicking as the the phone queue was very long, and we literally may have had nowhere to stay, (you can imagine how stressful this is without children crying over being too hot, thirsty and thoroughly disappointed at this stage). Sooo relieved that they managed to get us a room, we failed to realise that we had not been placed in the upgraded room we paid for, which would have had more space and somewhere to keep our food and drinks cold, After wasting the majority of my holiday trying to get through to an agent on chat and via e-mail (as it was not an emergency) a fridge should have been included in our upgrade, but we resorted to using the sink and paper bin with shop bought ice to keep things cool as it was 40 degree heat!! My advice will be that if you can ever manage to get through to loveholidays, triple and quadruple check everything. I understand these are trying times, but customer service is ultimate. A lot of people arriving at the same resort through Loveholidays also had their bookings cancelled. Even have the decency to answer the multiple e-mails you have received, this may just stop people resorting to leaving bad reviews.”

Helpful Report

Posted 3 years ago

“PLEASE DO NOT BOOK WITH THIS CON OF A COMPANY . THEY WILL NOT ANSWER THE PHONE AND YOU CANNOT GET YOUR MONEY BACK . JET 2 HAVE PAID LOVEHOLIDAYS MY MONEY AND HAVE PROVED THE TRANSACTION . LOVEHOLIDAYS ARE TELLING ME THEY CANT FIND MY MONEY”

Helpful Report

Posted 3 years ago

“Got my flight money back after holiday cancelled, now got an email at long last saying hotel and transfer money will be paid back within 7 - 10 days, i wait in hope! as there is no way anybody can get in touch with them, phone or live chat. Just left a message on live chat.”

Helpful Report

Posted 3 years ago

“Since the coronavirus pandemic. LH have been extremely bad as regards communication. Getting a refund from them is a nightmare. You'd swear it was their money we were asking for.I for one will never use them again. You can tell how good and professional a company is by the way they treat their customers when things go wrong.”

Helpful Report

Posted 3 years ago

“We have a package holiday booked for March 2021 and we've now been told that Ryanair have cancelled the outbound flight. We've been told we must source an alternative flight yet Love Holidays are still taking the monthly payments but haven't even bothered to look into flights. Surely as a tour operator they should source the flight and amend the booking accordingly/increase or decrease the price.... as our hotel is booked for specific dates and our return flight is also booked....all by Love Holidays as a package on their website!! Infuriating how emails are being ignored.”

Helpful Report

Posted 3 years ago

“I think this company is an absolute joke they haven’t decided to update me on my holiday , even though Greece are not supposed to be letting people in , they just keep trying to extend the date to have a bit of hope to keep the money because that’s all they think about ! Their customer service is poor had to send numerous of emails and every time I’d go on the live chat it will end due to the circumstances I get your busy but loads of airline companies are dealing with this as well but yet putting there customers first ! Which you should be following to will NEVER be booking with love holidays again !!!!”

Helpful Report

Posted 3 years ago

“Had several message chats to change holiday to 2021. Love holidays have replied on each time - no holidays available for next year?? Why can I book a holiday with them for 2021 on their website?? I'll give them the benefit of the doubt, as all airlines ect are struggling but they should be responding to THIER CUSTOMER'S or keeping them updated. In will be contacting them again tomorrow and will see what their response is. I know Ryanair has them over a barrel with flight refunds as he said they are flying to all resorts from 1st July..”

Helpful Report

Posted 4 years ago

“My holiday was cancelled due to virus in March almost 2 months and no refund, the refund is £600 less than we paid they said contact airline but we paid loveholidays, is nothing anyone can do , I paid with credit cards and have holiday insurance but nobody is answering there phones.”

Helpful Report

Posted 4 years ago

“I entered my details, got my price, read through the details and was happy with everything, then on the last page the price went up by 300. Closed it down and tried again and the price was low again until i got to the payment page. Very misleading. Consumer affairs needs to know about this !”

Helpful Report

Posted 4 years ago

“DO NOT USE THEIR TRANSFER SERVICE To be honest they were spot on with the hotel. It was everything that they said it would be so a bonus. However Do read the small print for the flights as it doesn't include luggage. DO NOT I repeat DO NOT use them for transfers. Arrived in Prague with friends and met the rep for transfer to the hotel. He went to walk away and I asked about our transfer. He rudely told us driver in toilet and walked away. 45 minutes later and 12 unsuccessful phone calls later we ended up paying again for a taxi to the hotel which was about £30. The point is we already paid. We then contacted Loveholidays to be told it is down to us and they would not reimburse us for added taxi fare. We never asked for that. We asked for our money back for the transfer. Then to top it all we made our own way to the airport after deciding not to take the chance on the transfer people which is an hour away from the hotel. We got a text from the driver 35 minutes before the gate opened at the airport to say he had arrived at the hotel so had we relied on the transfer we would have been late for our flight. DO NOT USE THEIR TRANSFER £48 for transfer that we will not ever get back.”

Helpful Report

Posted 4 years ago

“I will explain everything very simply and honestly I located a holiday package with Love holidays on Sunday 22nd Sept 2019 and the following day at 13.00 I decided to put down a deposit to secure the holiday with confirmation expected within 72 hours. They took my deposit on Tuesday (24 hours later) but by Thursday (96 Hours later) I still had not received a response confirming my booking so i called them up. Frustration set in as I had to wait 30 minutes before they picked up the phone and even then they said I would be transferred to the relevant team but instead I was put on hold for another 20 minutes at which point I gave up trying. The next day I sent them a Facebook message asking when would my pending booking be processed and they replied with a generic message about Thomas Cook advising my booking may or may not be cancelled. Now my booking had nothing to do with Thomas cook so this worried me. I responded and asked them has if my holiday had been cancelled and they said they were still processing but with no confirmation of when this would be completed. Stuck in limbo with my money taken and inadequate responses I had to wait until Sunday 29th September 2019 before I had received confirmation from Love Holidays. However this was not the end of it as Love Holiday is only an agent and the actual provider of the flights (JTA Travel) is stilling processing the booking so effectively I only have the hotel and transfer fully booked. I personally feel that the clarity of booking details and customer assistance is shocking and it is painfully clear that once your money is in their account you are on your own in my opinion. They only reason I have not cancelled is that my other half has set her heart on it but there will be no repeat business in the future as I won't use this service again. I am usually careful when booking my holidays (Traveled to 30 Countries and counting) so I accept this is my own fault for falling for a cheap price and not look at the service provider reviews or t&c in details. However to help others let me provide some advise: 1) Love holidays is purely an agent, it will be your responsibility to do all the leg work if anything changes. You will have to contact the Airline or the hotel or transfer company directly and from my experience you will not get any help from Love Holidays if things go wrong or change. 2) My experience of customer service and response times is terrible so my advise is expect the same if you do book with them 3) Don't get sucked in by the price, technically the individual providers can all increase the price before confirmation (Took almost a week for two of the 3 providers to fully confirm). Yes you can cancel if a price changes but why should you trust a website if they advertise prices incorrectly. Simple logic in my opinion. 4) In my opinion I recommend using this website purely for locating an airline or hotel and would book else where. This review is my honest experience and opinion and I hope this helps others. Update 02/10/2019 So after trying via phone and Facebook to get some clarification on the flights, I finally managed to contact Love Holidays on their chat function. After 30 minutes I discovered that despite Love Holiday confirming my booking and flights, the company that actually issue the flight tickets (JTA Travel) actually cancelled the flights and did not update Love Holiday. So effectively if I did not proactively chase this up I could of turn't up to the airport next year to discover there was no flight. They did issue a refund but this will take another 5 working days so more waiting around. Honestly I am relieved to get a refund as I don't have to deal with this travel agent any more. Never again.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,159 reviews