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loveholidays.com Reviews

4.4 Rating 25,778 Reviews
87 %
of reviewers recommend loveholidays.com
Company Reviews Questions Metrics
4.4
Based on 25,778 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Unverified Reviewer
“Overall everything went very smoothly, so pretty satisfying.”
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Posted 1 month ago
Anonymous
Unverified Reviewer
“Easy to navigate and well organised.”
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Posted 1 month ago
Oks
Unverified Reviewer
“Amazing holiday, easy to book and operate the app. All went smoothly and completely comfortable”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Simple and easy process”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“The holiday was lovely, hotel was fabulous with lovely staff, clean rooms and great evening entertainment. I have no complaints at all and would definitely re-visit.”
Helpful Report
Posted 1 month ago
David
Unverified Reviewer
“Lots of good options, great deal and excellent accommodation and services”
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Posted 1 month ago
Ennie Rinomhota
Unverified Reviewer
“Get very nice holidays for a fraction of the cost”
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Posted 1 month ago
Ladybug
Unverified Reviewer
“Loveholiday is brilliant & easy to use , the photos they put on their site is what you see when you arrive which is good . The staff at Rialto Horel was extremely friendly & helpful which is a credit to them. Venice is a stunning place”
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Posted 1 month ago
Kelly
Unverified Reviewer
“The whole experience was easy through the website. The hotel was exactly as described and we had an amazing holiday.”
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Posted 1 month ago
Anonymous
Unverified Reviewer
“Easy to use App and great choice of holidays. Good communication and price was very good. Hotel was amazing and in a great location”
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Posted 1 month ago
Steph Sherratt
Unverified Reviewer
“Does exactly what it promises to do exactly when it promises to do it.”
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Posted 1 month ago
Bekki
Verified Reviewer
“Easy to use, plenty of options, everything all in one place. Zero complaints.”
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Posted 1 month ago
Anonymous
Unverified Reviewer
“Really love the site helpful everything went well yes I will use it again”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“We spent fantastic family time with loveholidays.com Amazing food and service on the hotel. No issues with transfer at all. We really enjoyed that holiday.”
Helpful Report
Posted 1 month ago
Andrew Mccormack
Verified Reviewer
“Everything was made easy and simple and the hotel and staff were fantastic and the location was fantastic”
Helpful Report
Posted 1 month ago
Justyna Pecak
Unverified Reviewer
“Update - After writing my review on Trip Advisor and receiving a new room, I was asked by the management to delete my review. I replied that I would consider it, as everything I wrote was true and I attached photos. Therefore, I'm writing an update - as for the hotel itself, the cleanliness deserves a one-star rating. The dripping air conditioning, which is spewing black water and mold, and the white paint dripping directly onto the food are unacceptable. The balcony was swept once, not to mention the smudged glass on the balcony windows. If I hadn't gotten up from my chair, I wouldn't have seen the beautiful view from the balcony. Yes, we did get a new room, but with the receptionist (manager) suggesting that room 553 was of a better standard (seriously?) but that we didn't have to pay extra for it (I think that's a joke). We feel that, as guests, we shouldn't have heard something like this, because it wasn't our fault that we were treated so poorly from the start. The staff tried their best, asking every day how we were feeling and if everything was okay. The ladies at the front desk were wonderful, they really tried to do everything to make us feel better. The night receptionist was wonderful, kind, helpful, and simply professional. The bar waiters were very kind. Our dinner on the ninth floor was wonderful. The waiters and chefs were of the highest caliber (we're used to this kind of culture—thank you very much). We've stayed in various hotels around the world, of varying standards. We've also stayed in luxury hotels. We're used to guests being taken care of. Everywhere, free water with lemon and a smile was available near the reception desk. In countries with temperatures this high, this is how it should be. I must admit that in a 4-star hotel elsewhere, for a lower price, we had more amenities. The walls/air conditioning weren't falling off, and the sheets were changed daily; here, we had to ask for them. Hotels of the same standard, such as those in Spain, Greece, or Portugal, offer additional activities for children, many more attractions, concerts, and leaflets at the reception about what to see and what is recommended in each country. Restaurant opening hours are inconvenient, as guests arriving at night have no opportunity to eat and are left hungry (our experience). The BoltFood app is also recommended, but not everyone can install it on their phone. I'd like to thank the staff, who did everything they could to make us feel comfortable. They deserve praise and the highest recognition. The management/owner should consider how to rectify all the issues, as we've seen far more negative reviews of the hotel on TripAdvisor than just ours. Guests at the pool also discussed the hotel's standard and the need for compensation because they weren't satisfied. Such inconveniences discourage repeat visits. After all, every business wants to make money and should encourage guests to return. Best regards.”
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Posted 1 month ago
Anonymous
Verified Reviewer
“Was very happy with the service we received with our booking .. clear instructions and updates all the way through very good service”
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Posted 1 month ago
Doug
Verified Reviewer
“Very good service matching accommodation, flights and transfers all for the dates and times required.”
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Posted 1 month ago
Su
Verified Reviewer
“Got to have an amazing trip to new york”
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Posted 1 month ago
Gillian Purves
Unverified Reviewer
“Great holiday in Malaga. Easily booked via love holidays. Hotel location etc fantastic”
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Posted 1 month ago
loveholidays.com is rated 4.4 based on 25,778 reviews
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