loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,515 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,515 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I can give no stars I would. I booked a holiday to Egypt for 10 days but, unfortunately, had to cancel due to an accident. I've tried contacting loveholidays to address this issue, but I've had difficulty getting through because my number is already registered for the Egypt trip. Each time I call loveholidays, I've had to use a different number. When I finally reached them and explained my situation, they directed me to call ATOL insurance. However, when I contacted ATOL, the staff member I spoke with was not pleased. She explained that ATOL only provides support in cases where loveholidays is bankrupt and expressed frustration that loveholidays is directing all customers with issues to them. She also mentioned that she would be filing a complaint about this. Despite my attempts to contact loveholidays, I faced difficulties because my number was already registered for the trip. When I finally managed to speak with a representative, they asked me to pay £58 to avoid my account being closed, which I paid. They also requested a letter confirming my accident, so I sent my hospital letter and sick note. However, they did not accept these documents and asked for a medical certificate signed by my GP, which cost me £30. After providing the requested medical certificate, I called to confirm its receipt and was told not to call again as they would contact me. Eventually, I received an email stating that my case was closed and I would not receive any refund, despite having provided the medical certificate they requested and their confirmation of its receipt.I’m very disappointed”

Helpful Report

Posted 1 year ago

“Book a holiday to go out to Tenerife in Oct , I wanted an early morning flight as we’re only going for 5 days but then when the confirmation came through it was an late night flight so we are loosing a day of our holiday, I have tried to Anne d it but can’t !!! WILL NOT BE BOOKING AGAIN”

Helpful Report

Posted 1 year ago

“Awful service my daughter Jodie has received of this company over the weekend, on Saturday morning my daughter booked a last minute holiday to turkey for her, husband and 3 children she paid over £4275 for this, she started packing organising transfers and 3 hours later the person from love holidays rang her and told her the holiday was cancelled as there was no seats on the plane and a refund would take 5-14 days absolutely dreadful service she was absolutely devastated for her and the 3 children which where all very upset crying by this time They could not book another holiday as there money was booked on the love holidays destination and had to wait for refund Who does this to a young family desperate to get away My daughter has been very poorly and they all decided she needed this holiday and this company does that No other email or response from the company either and still no refund I have told her I am going to take this further as it is very unprofessional and dreadful to treat a family like this And not to respond to any emails What kind of company does this please dont use this company very unprofessional I will be taking this matter further for her now Sharon (Jodie mum)”

Helpful Report

Posted 1 year ago

“Our flight has been cancelled. We have 2 small children. No help from this company. Please don't use them. We have had to pay for another flight and accommodation so stressful”

Helpful Report

Posted 1 year ago

“The customer service team, literally hung up on me. I'm a TUI travel advisor trying to ring loveholidays for my client as they could not reach them, literally got into a row with the lady because she was being rude them hung up on me, might be cheap but no customer service from them”

Helpful Report

Posted 1 year ago

“I’ve booked a holiday for July this year (2024) for 7 nights in New York for myself and my daughter who‘s just recovered from 3 years of cancer treatment. On the booking form it stated „ Double Bed / Twin bed or King size Bed“ I choose that option as I & my daughter are ok with a Twin bed room & obviously, the other options were not suitable. I paid in full, the booking confirmation defaulted to King size bed. I went on „ Manage my booking“ as their AI robot said I’d be able to change my room choice without a problem…that failed. After countless emails to the hotel and more phone calls to Love holidays.. it seems like no one from Love Holidays is prepared now to actually give us the option of a twin room, because they said; the hotel does not actually have twin rooms available ( I‘m now shaking my head in disbelief) I‘ve been onto the hotel again..who said all they need is an email from Love holidays to change the room to a Twin Room. I’ve spent hours with the Love Holidays customer service asking for a simple room change and got nowhere. They were very quick to take my money but unwilling to do anything when I asked them to give me the option that I selected. Never again!”

Helpful Report

Posted 1 year ago

“Stay away from this travel agency. They lie about the hotels and holiday deals, I paid extra for private transfers had nothing but problems with transfers, my travel rep is absolutely unless ignored my messages, my concerns, didn’t deal with anything for me or even bother to reply! Absolutely useless! Stay away I was told there’s Wi-Fi there was no free Wi-Fi other than lobby We was looking for transfers for an hour on arrival was told to go look 1000s for our car. Pick up we didn’t get told until an hour before what time we are being picked up. I was keep chasing it up no one knew anything I had problems at the hotel I was just being ignored Absolutely disgusting!! Will never ever travel with love holdiay again”

loveholidays.com 1 star review on 24th May 2024

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Posted 1 year ago

“What can you say about loveholidays sill waiting for my refund after they changed my flights worse company going never again”

Helpful Report

Posted 1 year ago

“Never again...This was my second time and last to book with Love holidays...it takes more than 5 days to be contacted about amending a booking,hidden costs and admin fees....if they have a better offer on their website and you already booked ,you cannot change to get a better price. We paid 60 euro for a transfer and then found out we could have just paid the bus 3 euro each...we wanted to cancel the transfer,but found out it's non-refundable. Conclusion: it's at least 20% cheaper if you book the hotel and flights,and you can easily amend what you need.”

Helpful Report

Posted 1 year ago

“We needed to change a passenger name and after 3 weeks of speaking to them we confirmed it with them to change the name and book the new flight. We didnt receive confirmation of this so 2 days later rang to see what was happening. They had not booked the flight and informed us it was now going to cost us £250 more to change the passenger. This is clearly in black in white via emails and the T&C’s also state that they can charge up to 100% of the initial fee and they are charging us over 100% of the initial cost. I have spent over 3 hours on the phone to customer services trying to sort this with no success. Today alone i have rang and ben told 2 different stories and been promised phone calls from the managers for 3 days now and no one has rang. We fly in 3 days and still don't have this sorted. The stress levels are increasing which isn’t great because I am pregnant. I also asked today to escalate this to a complaint and they said you cant complain until you have been on your holiday. This seems very strange to me.”

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Posted 1 year ago

“This place was nothing like advertised and the pictures were not of our hotel , food was disgusting, hotel very noisy you hear everything balcony overlooked another balcony, stunk of damp view from bathroom window well if you wanted it open the damp was worse and it was just a dark drop of pipes as in pictures and very squeaky bed phone that kept ringing in the room through the night 4 nights were too much did complain but no one took you serious we did get offered a free meal at the hotel , errr no thanks the food is bad , was told no drinks at dinner time only water … ok so no photos funny it won’t let me load them”

Helpful Report

Posted 1 year ago

“just booked a Seaview balcony room and paid in full, then received a confirmation showing a standard room { no balcony } even though I have all printed documents showing the room I booked and I had paid the price of a balcony room, there customer support tell me im wrong there's nothing they can do, and refuse to let me speak to a manager or to make a complaint, this is plain theft, let you book an expensive room then give you a cheaper room and refuse to talk to you.”

Helpful Report

Posted 1 year ago

“As soon as I arrived at the hotel the room was shabby. They changed my room at hotel. Got food poisoning severe. Had no hot water for five days so far. Food diabolical poor quality. Love holidays refused to change my hotel . Will never use again.”

Helpful Report

Posted 1 year ago

“I do not recommend anyone to deal with this company.This is a big scam company. I paid for everything in full, but an unexpected health situation occurred. I provided the relevant medical documents, but the staff deliberately delayed the process so as not to return the funds. They did not see the medical letter for a very long time and, of course, saw it only after the start date of the trip. That is, the loveholiday company is definitely not on the client’s side. P.s.:I placed the order on April 22. I warned in advance by phone and letter 27 that I would not be able to fly for health reasons. On May 1st I sent a letter from the doctor. But your colleagues started doing something only on May 7 after the trip. I contacted the hotel and airline and they confirmed that it was your company's fault. You are an unreliable intermediary.”

Helpful Report

Posted 1 year ago

“I have cancelled my holiday and love holiday still took my money out of my account. Even though i proved that i was ill etc”

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Posted 1 year ago

“The worst company ever!All what they want is money.I booked holiday for myself, my husband and our two daughters.I couldn’t travel but they would not let my husband and our daughters to travel cos I was a lead passenger even he paid with his credit card.They could use flights and transfer but not hotel.Absolutely joke.Lost so much money and no apology just lies and more lies.”

Helpful Report

Posted 1 year ago

“Dreadful Holiday Company will never use them again unless they resolve my complaint satisfactorily.”

Helpful Report

Posted 1 year ago

“Awful experience and we'll never use this disgusting company again ... Turned up in Turkey at our hotel we'd booked 6 months in advance to be told we didn't have a room and they'd notified love holidays we couldn't stay ... Love holidays then without any consulting moved us an hour away to an empty hotel that was an absolute dump. We only booked 5 nights as a treat for my daughter's 13th birthday and it turned out to be her worst birthday she's ever had. We spent the first 2 days with our suitcases still packed, no edible food in the hotel, nowhere near the beach like we'd originally booked and in a totally different part of Turkey we didn't book and wouldn't have booked. We ended up only having 2 days holiday when we were finally consulted and moved to a new more suitable hotel. Calling back to the UK call centre cost me a fortune and was hard work, constantly told it's being sorted we'll call you back in an hour with news to hours passing by and no call. What should have been 5 days celebrating our daughter becoming a teenager it turned into a nightmare we just couldn't escape from. Avoid booking and stick to a proper travel company if you want a decent holiday.”

Helpful Report

Posted 1 year ago

“Booked holiday and 20 mins after sending form realised I had left 1 passenger of the list of 10 so contacted them immediately in order to rectify this only to be told they couldn't do anything for 2 weeks!!! Then got a message saying enquiry closed. Would never book with this company again”

Helpful Report

Posted 1 year ago

“Avoid at all costs. The hotel I've booked and paid for is nothing like the pictures online. It's currently under renovation and Loveholidays have refused to move me unless I pay the £721 which is an outrageous admendment fee. Never book”

loveholidays.com 1 star review on 15th May 2024

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Posted 1 year ago

loveholidays.com is rated 1.2 based on 2,515 reviews