loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used this company for two seperate holidays. The first was to New York. Flight home was cancelled and stranded for two days. Once home contacted loveholidays to be told the flight with Delta airlines is not their issue. Completely washed their hands of the issue and wouldn't even listen to what I was asking. I didn't want anything from them, just advice. Should have learnt my lesson but went back to them a year later. Booked a holiday to Gran Canaria. Flew out with Aer Lingus, returning with Ryanair. Whilst waiting to board our flight out I received a notification from ryanair that we needed to pay for our 10 kg bags (2) so we can bring them home. Not once during the booking process was there an indication that we could only bring back a bag that would only fit under the seat. Through the loveholidays app I was contacting customer service and was put on a queue. After 32 minutes I was removed from the queue as you need to keep updating the screen to show you are still there. I was walking to my gate and was removed that quick from the queue. I started queuing again, started at position 52, and was waiting for 97 minutes before I was cut off. Every 5 minutes I was updating the screen, got to position 7 and was cut off. This was not the way to start my holiday. The following morning I jumped on the queue at 9am and got a customer services rep. I explained my situation and he confirmed that I could take on a 10kg bag for no extra cost. I said I had an email from ryanair and sent screenshots and then he said that we can only fit a bag under a seat. He kept contradicting himself to the point that he no longer would come back to the chat. I signed off with 'do you want me to go away?' and never heard from him again. I paid an additional €60 to get our bags home. I will never use this website again and I will be letting anyone that listens know what a terrible company it is. I don't want any notifications, emails or correspondence from them, I have asked to be removed from everything. I will be booking all future trips directly with airlines and hotels, even if it means I pay more than deal with the stress.”

Helpful Report

Posted 1 year ago

“Changed my flight time so that I landed the next day and miss an entire day of my holiday and they didn't want to refund me they just said sorry that you are finding this change hard to handle but we will not reimburse you”

Helpful Report

Posted 1 year ago

“Fkn scam artists they’ve gone bust and we’re stuck in Turkey just arrived and now have no transfers no hotel and no flights home hopefully they’re fkn proud of they’re selfs”

Helpful Report

Posted 1 year ago

“I wouldn't even award 1 star but you can't write a review without selecting at least one. Really sneaky, only found out at the end we had no luggage included in the holiday price for a family holiday - week away. Then stung by astronomical baggage costs by Airline. Wasn't clear. The customer service agents are awful, untrained and not helpful”

Helpful Report

Posted 1 year ago

“Holiday center Santa Ponsa is the worse place I’ve ever stayed in. It’s a dump. Shame on love holidays selling and advertising this place as anything else than a hostel. The rooms are filthy, the beds smell of urine, the windows rattle, the doors and tables are sticking, the lift doesn’t work, the rain pours in the bedroom ceiling and floods the bed and room, the Scot’s are drunk and roaring all night. Don’t stay here you have never seen anything like this dirt. The cleaners put towels in the room twice and didn’t clean the apartment for the 10 days we were there. Not even a toilet roll. Love holidays what a joke.☹️”

Helpful Report

Posted 1 year ago

“Needed to cancel holiday due to an accident and my Consultant told me not to travel. I was travelling with six other people. I have been trying since the 7th May for the holiday to be cancelled. When eventually on the 6th June I found out they had cancelled my hotel, they cancelled two other people in the party as well by mistake they said. They still have not cancelled the flights. When I wrote an e-mail to CEO with my complaint, I was fobbed off with, we can't speak with you because you didn't book the holiday!!!! Up to date I have not received either a date of the actual cancellation in writing and flights also not cancelled. Absolute awful company to deal with and the staff are completely useless, not adhering to time lines promised, or any sense of urgency, refuse to put you through to managers etc However if the CEO fobbs you off he is just setting the tone for his staff. Would never have anything to do with this company again.”

Helpful Report

Posted 1 year ago

“Awful compant to deal with when you have a problem that needs urgently rectifying,no urgency, no response,long waits on the phoneline,msnagers who wont speak to you,akwsys to busy or in a meeting and never call you when they say they will. No one at the call centre can solve problems without it bern escalated to i think mars as it never comes back”

Helpful Report

Posted 1 year ago

“Please do use this company, ruined our Dubai holiday, now asking us to pay more money, please avoid them at all cost.”

Helpful Report

Posted 1 year ago

“Used love holidays twice and on both times there has been a problem.. The first time was for our honeymoon trip to Dubrovnik, less than 24 hours before we where due to travel I get a call from somebody at LH saying the hotel we booked is under constitution and they have changed us to a different hotel, panic set in but the alternative hotel was great in the end but this should not of happened how do they not know the original hotel we booked was unavailable until 24 hours before we leave?? Then only last summer I booked a family holiday to salou through LH all grand until home time...24 hours before we leave to go home the email regarding our transfer time is sent saying pick up time and outside our hotel etc..40 mins past while sitting outside our hotel with 3 young kids and still no bus..I ring an emergency LH number stating our situation..the person on the other end who I could barely understand said the bus was sat the hotel around the corner where we where supposed to go to and it's now long gone to Barcelona.. Well let's just say I lost it the confirmation email for pick up said the hotel we where staying in not a different hotel.. End of the story is I'm still fighting with them today too get the €250 I spent on a private taxi that was willing to take us to Barcelona. Let's just say il never use them again I should of learned from the first time I used them. My bad! Don't use them for your own mental well-being.”

Helpful Report

Posted 1 year ago

“Shocking website! Beware. I booked a family holiday for me and my family. When we went to checkout, it stated if we wanted to add extra luggage for £75, which we didn’t as we thought luggage was included (as it stated EXTRA) when I received holiday confirmation via email, no luggage was added apart from hand luggage which was ridiculous for a 10 day international holiday. When I queried this with the agent they advised there is nothing they can do as it’s BA I need to contact. I when I contacted BA, they said there is nothing they could do and we would have to pay £70 each way. When I spoke to love holiday to cancel my booking due to this as it was done it less than 24hrs, they refused and hung the phone up on me!!!! I am disgusted by their service and will not be using them again!!! BEWARE AS THEY ARE SCAM ARTISTS!’”

Helpful Report

Posted 1 year ago

“Loveholidays: Ignoring Requests, Ruining Anniversaries, Price-Gouging, AND Ignoring Complaints?! Loveholidays? More like Lovenothappyholidays! This company is the absolute WORST when it comes to amendments, customer service, pricing, and apparently, basic customer service protocol. They single-handedly turned our special anniversary trip into a frustrating nightmare. A Request Graveyard, Anniversary Nightmare, Price Gouging Extravaganza, and Complaint Stonewall: Since May 20th, I've attempted to make a simple amendment for our anniversary getaway. However, my requests have been repeatedly ignored! Meanwhile, they want to charge an outrageous amount to add just one extra night – only £100 less than booking the entire trip for seven nights! This is pure price gouging for a single person's one-night addition! Rude Ringmasters and Extortionate Fees: The few times I did manage to connect with a representative, the experience was awful. They were rude, unhelpful, and quoted outrageous fees for the most basic changes. Apparently, even a shred of decency costs extra at Loveholidays. Communication Black Hole: Trying to get any kind of progress is like trying to herd cats. Emails vanish into the ether, and phone calls lead nowhere. The whole process is designed to frustrate you into giving up. The ABTA Betrayal: Adding insult to injury, we discovered Loveholidays isn't even ABTA approved! This lack of protection is a huge red flag, and had we known, we never would have booked with them. Never Again, Loveholidays! This whole ordeal has left us incredibly stressed and questioning our entire booking. Forget ever using Loveholidays again! There are plenty of other travel companies who actually listen to customers, offer ABTA protection, and don't engage in blatant price gouging. Loveholidays, you've successfully ignored our requests, ruined our anniversary trip, offered zero ABTA protection, AND tried to rip us off with extortionate fees. To top it all off, you claim you don't accept complaints or have a complaints procedure! This is a blatant disregard for customer rights. If negative stars were a thing, you'd get them all! Do yourself a favor and avoid this company at all costs!”

Helpful Report

Posted 1 year ago

“I havnt even had my holiday yet, I go on 15th of June, and they phone me this week saying due to a glitch I can't stay in hotel we booked, so they have put us without consent into a hotel that's on the other side of the island, we should have been in magaluf, and they booked us into a hotel in sillott, when we are meeting up with friends in magaluf, they won't change hotel no matter how much I demand, I booked magaluf and some dingo takes it upon herself to put us elsewhere without our knowledge, disgusting, but I'm taking it further”

Helpful Report

Posted 1 year ago

“Awful company, left me stranded with family in an overbooked poked hotel, no extra accommodation provided, no help, avoid if you can, stay away, if anything hing happen claim trough your credit card”

Helpful Report

Posted 1 year ago

“They are SCAMMERS, they were sending me emails saying that the payments didn’t go through, even though they were taking my money out from my account, Eventually, they’ve cancelled after taking £1200 with NO REFUND, MY FAMILY HOLIDAY RUINED”

Helpful Report

Posted 1 year ago

“Do not use this company they are all the bad reviews people have given. We have not even got there yet and there incompetence is below a ONE STAR. Once they have took your money that's it, you then talk to call centres other side of the world who cannot answer questions or help they just add more money for things that are Love Holidays fault. DO NOT USE THIS COMPANY PLEASE TAKE THIS WARNING”

Helpful Report

Posted 1 year ago

“Worst company. Holiday to Spain next week cancelled. Asking for £2.5K to make up for it. Ruined everything never booking with them again.”

Helpful Report

Posted 1 year ago

“Wish I had read the reviews before booking. Had a package holiday booked for 25th May (kids half term) for the family and the morning before received a email saying my refund is being processed! So called the LH team up and they confirmed they had cancelled my booking due to airline cancellation....theres was no alternative provided as I was flexible flying from other airports on same or similar dates.... Imagine having to tell the kids the holiday which they had been looking forward has been cancelled one day before we were actually supposed to fly out. What a set of plonkers....complete disregard to other and in no way put the customer first. They could have easily put us on another flight from another or same airport but they were unwilling and least co-operative. Even one star is too much for these guys but it's the least we can give. Not what we expected. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Booked a holiday package with love holidays transfer didn’t turn up called them hours before my pickup time company closed down had to book a private transfer and paid over £80 again very disappointed”

Helpful Report

Posted 1 year ago

“Had the absolute worst experience with them. Tried to amend a holiday and they literally took 6 weeks to get back to me when they said it would be 5 working days. My holiday was cancelled, no refund, tried asking to speak to a manager multiple times, would not let us do that.”

Helpful Report

Posted 1 year ago

“My 20 year old daughter just landed in Tenerife with her friend to find that Love Holidays has cancelled their hotel booking without notification. They now have no where to stay and can't contact anyone at Love Holidays until after 9am tomorrow. This is a very dangerous situation to leave 2 young girls in, without any support, worse company ever do not use.”

Helpful Report

Posted 1 year ago

loveholidays.com is rated 1.2 based on 2,253 reviews