loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adding my mother to our holiday has been a nightmare.....originally tried amending our break I received a call and was told our 2 bedroom apartment was no longer available but the good news is we can book a one bed apartment .....after explaining with 4 adults and a child that wasnt good news I was sent details of a deal £150 more per person. Since then I've tried calling 3 times previously kept on hold over 20 minutes ....... I'm currently on hold 26 minutes and counting.......Live chat again was a nightmare I've asked for a Manager to call me on several occasions, this was ignored. So far a terrible experience!”

Helpful Report

Posted 5 years ago

“Love Holiday have the worst possible customer service i have ever experienced!! The most misleading company!! Trading standards are on to them!!! Not book with them!!! Refunds are a terrible process!!! **just don't use them!!!!*”

Helpful Report

Posted 5 years ago

“If it was possible to give a review of zero stars this Company would certainly deserve it. They are a total shambles. An alteration to the booked holiday (3 persons instead of 2) caused absolute chaos. Numerous 'phone calls led to me cancelling the holiday totally as it was getting to be heart attack material. There were no sensible reasons given for the chaos which they seemed to be in only appologies but no action. Never again will I use them.”

Helpful Report

Posted 5 years ago

“Booked holiday in Agadir all went well until our return flight was cancelled. Had to make our own return travel arrangements ourselves, so now seriously out of pocket. Can we contact Live Holidays.. no chance. Spent ages trying to speak to them on the phone and when I eventually got through I was cut off. No replies from email. You know how good a company is by the way they deal with problems.”

Helpful Report

Posted 5 years ago

“I would definitely NOT recommend booking a package with LoveHolidays. They left my young family and I stranded in Morocco with no accommodation and NO communication with them for two days/nights. Our flight was originally cancelled and we rebooked but it proved impossible for anyone from LoveHolidays to either call us/email to despite many calls/emails/virtual chats. I am utterly shocked by the complete disregard for any customer service, doubly so when children are involved.”

Helpful Report

Posted 5 years ago

“Ignore Love Holidays price guarantee . It is not worth the paper it is written on . We booked a holiday with them to a hotel in Turkey flying from Birmingham . We found exactly the same holiday with teletext. Teletext included transfers and luggage for considerably less . I produced all the documentation but was told it’s not the same holiday ... We are 4 people and booked under two separate references as we paid separately the quote was for 4 people with Teletext but have been told as it’s not for 4 with Love holidays but 2 bookings of 2 it’s not the same booking . How can they wriggle out of this ? My advice avoid at all cost .”

Helpful Report

Posted 5 years ago

“Terrible customer services. Phone line just hung up on me, no replies to emails. I had to file a formal complaint to get a reply. Would not recommend to anyone.”

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Posted 5 years ago

“Attention à ce site très attractif.!!! Il vous en coutera bien plus cher que prévu !! Je viens de réserver un séjour d’1 semaine à New York à un prix attractif. (550 euros) Malheureusement arrivé sur place, l’hôtel me demande un supplément de 230 euros !! Selon eux, ce sont les taxes ... alors que sur ma confirmation de réservation d’hôtel, absolument rien n’est précisé !! Évidemment impossible d’annuler ma réservation et je ne vais pas dormir dans la rue... donc je sors ma carte bancaire. J’ai bien tenté de contacter loveholydays sur leur numéro d’urgence en cas de problème ... mais je suis tombé sur un interlocuteur en anglais qui m’a précisé que c’était normal, l’hôtel faisait payé les taxes qu’il voulait .... SUPER !! Je tire la leçon et je vais resté sur des sites de comparateurs D’hôtel bien plus fiable ...”

Helpful Report

Posted 5 years ago

“Very bad experience, after initial booking they respond me after 72 hours that flight cost is different and in order to confirm, I have to pay extra. But then again after 72 hours flight price increased . Don’t know why they keep on delaying . Personally guys love holidays used to be a great but not now. To sum up avoid it altogether if you can”

Helpful Report

Posted 5 years ago

“Avoid at all costs! It is Impossible to get through to customer services. If anything goes wrong you will find yourself on your own. I contacted the airline to see if they could help and they couldn’t get through either. Absolutely no chance for anyone else then !!!!”

Helpful Report

Posted 5 years ago

“DO NOT AS THEY ARE A SCAM WE PADY FOR HOLIDAY AND WE HAT TO CANCEL IT AND THEY ARE STILL TAKING MONEYS OUT OF MY BANK WHEN RING UP TOLD NOT THER FAULT DO NOT USE”

Helpful Report

Posted 5 years ago

“They are fine until you need anything beyond booking. Customer service is appalling. They refuse to help me after me calling and leaving messages on their site. Honestly worst customer service I've ever come across.”

Helpful Report

Posted 5 years ago

“We were due to fly to Tenerife on Sunday but the flight was cancelled due to the storm, I contacted Love holidays (eventually) using Livechat and was told to contact the hotel in Tenerife myself, they weren’t interested as the booking was made by love holiday. As the next available flight won’t be until Friday we have had to cancel, we again rang the hotel with same result and they told us they had not received the £1600 we paid LH. Eventually after two days spent hanging on the phone and trying to get through on livechat we have been issued with a cancellation invoice and Loveholidays have retained the whole payment, and we now need to make an insurance claim.”

Helpful Report

Posted 5 years ago

“Avoid at all costs. I have a holiday booked and have been informed by Ryannair that the flight has changed to a whole day later. I have followed loveholidays procedure and logged this on Manage My Booking. It is impossible to contact them over the phone. Have held various times and up to 40 minutes and had to give up. I have since received a call but it was marked Denmark so I thought it was a scammer and didn't pick up. The lady said she needed to discuss an alternative flight and could I call her back but left no number. I reluctantly tried the Denmark number only to be greeted by a Danish automated line ending with being stuck on hold with the same music as the UK line. My messages on the Manage Booking are not being responded to at all. I am extremely worried about the hefty deposit I paid. This is the first time I've used loveholidays and I'm full of regret”

Helpful Report

Posted 5 years ago

“I need to amend my booking i have been trying to get this done for 5 weeks now! i have 2 weeks left till i fly out and they will still not get back to me with confirmation! customer service is terrible, do not be fooled by this company, initial booking maybe easy but after that you will be stuck on your own and out of pocket.”

Helpful Report

Posted 5 years ago

“SCAMMERS. I booked a weekend I paris and the sales rep booked the wrong hotel so we now have to pay a taxi to get to a hotel 3 hrs from the airport. When we tried contacting them, the live chat was never available and the only person you can contact on the phone is the reps for making bookings. When they did put me through to customer service it either rang out or they hang up on me. WORST COMPANY EVER”

Helpful Report

Posted 5 years ago

“We booked a weekend in paris and told the lady we wanted to go to campanile hotel near Eiffel Tower. However she booked us at a hotel and told us it was 30 mins from the airport. When we went to look for a taxi to the hotel from the airport, we noticed the hotel was 3 hours away. We tried to contact them to amend however there was no one available for the live chat for 2 days. We also tried to call on Monday but have just been waiting. To find out that the hotel is non-refundable so we had to spend additional money for a new hotel. Waste of money”

Helpful Report

Posted 5 years ago

“Love Holidays are scammers avoid at all costs, their customer service is appalling they advertise and book hotel rooms that don't exist. DO NOT USE LOVE HOLIDAYS”

Helpful Report

Posted 5 years ago

“absolutely disgrace of a company I cancelled last minute due to medical reasons and they will not issue a cancelation invoice so I can claim back via my travel insurance .nobody ever answers the phone and the online chat is a waste of time . I will never use this company again and would give no stars if I could”

Helpful Report

Posted 5 years ago

“Misleading pricing "Now £73pn Secure today for £10" You'd be forgiven for thinking that you can secure a hotel room at the above price for a tenner. You'd be wrong! In fact - click on the pricing tab and the headline front page quote is actually for a non refundable pay in advance option. Misleading and not acceptable.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews