loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised to call two days before my departure. Nothing. Lines down or disconnected. Livechat link did not work. But still taking bookings on their website. Only an agent you have NO protection. Do not use.”

Helpful Report

Posted 5 years ago

“I must cancel my trip, becaus e the event was be cancelled. More than one week I tried to connect anyone. And the agents are not willing to give my money back”

Helpful Report

Posted 5 years ago

“Appalling company should have checked reviews before parting with £800 treatment exactly as other reviews Clearly set up to con people as Hotel (who advised me not to travel) received no money from Love Holidays DO NOT USE LOVE HOLIDAYS”

Helpful Report

Posted 5 years ago

“Whilst on holiday in Egypt the government gave notice that the airport would be shutting down. I received a text stating I should contact my airline or make my own way home. That was the extent of my contact with love holidays. No reps in resort, no follow up information, no help, no answer on the phone, no answer to my email. I get that these are unprecedented times but the people in my resort who booked with TUI were well looked after and had the correct information. In case anybody at love holidays actually cares.. yes I managed to get home, a week earlier than expected and with no help from you. Thanks an absolute bunch.”

Helpful Report

Posted 5 years ago

“I was due to travel to Dubai on Thursday and due to government lockdown on travel love holidays wrote to me and said to do nothing and i would receive an sms message re the cancelation ...despite several attempts to contact them again ive heard nothing ..i will be contacting my insurance company now regarding my refund.. .shocking ...they should be closed down”

Helpful Report

Posted 5 years ago

“my post goon!!!Scam company, they cancel your booking and then refuse to refund”

Helpful Report

Posted 5 years ago

“Scam company, they cancel your booking and then refuse to refund.Airaine TUI have refunded the money for the tickets to Loveholiday accant, full amount. I canceled the hotel. I just called them and they don't want to give me the money back.”

Helpful Report

Posted 5 years ago

“I was due to go to Spain last Sunday when government recommended against travelling. Tried to contact Love Holidays for 3 days. Live chat wasn’t working and phone was going dead. Eventually got through after 1hour and 20 minutes on hold. I was told they would TRY to get my hotel and transfer money back and I would have to contact Ryanair myself about flight. WHY SINCE LOVE HOLIDAYS BOOKED IT ALL. Needless to say I can’t get in touch with Ryanair. I will never book with Love Holidays or Ryanair again”

Helpful Report

Posted 5 years ago

“Scam company, they cancel your booking and then refuse to refund, luckily I paid by credit card so the bank will retrieve the money- BUT DO NOT USE THIS COMPANY. I hope they go bankrupt.”

Helpful Report

Posted 5 years ago

“I called the office to ask about my holiday the customer service rep said holiday cancelled please allow me to put you to the relevant department, after spending two and a half hours on the phone with relevant department who confirmed again they had cancelled, was then told that they did not know if I would get a refund or a voucher for later in the year and was told that I would have to contact the air line myself what is the point of using a ATOL travel company would have better taking my chance with the other sharks out there”

Helpful Report

Posted 5 years ago

“Please do not use this company Tried to contact them as FCO advice was not to travel. Eventually got intermittent online chat. Said they would contact me No further contact. Decided to contact the hotel said booking had been cancelled!! Still no refund or info from Love Holidays!! AVIOD THIS COMPANY!!!”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY,STILL TRYING TO GET THROUGH TO THIS COMPANY,APALLING CUSTOMER SERVICE,NO EMAILS FROM THEM,CANT FIND OUT ANYTHING,DISGUSTING,HOPE THEY GO BUST SHOCKING”

Helpful Report

Posted 5 years ago

“Appalling. Booking.com refunded bookings made under same terms and conditions. You have taken advantage of the situation. Hopefully no one will use you going forward when things pick up and it puts you our of business”

Helpful Report

Posted 5 years ago

“After canceling my hotel in Las Vegas the cancellation fee was the full payment of my stay. My refund was zero dollars. I am furious with this company as i can not reach anyboby to explain why they wont give me a full refund. will pursue with department of fare trading. DO NOT REPEAT DO NOT USE THIS COMPANY UNLESS YOU ARE HAPPY TO GET RIPPED OFF. never again for me”

Helpful Report

Posted 5 years ago

“If you want to be scammed, use LoveVacations/LoveHolidays! This travel ‘agent’ is a con in plain sight to avoid at all costs. Should have known it was a scam when calling Expedia and they couldn’t find my confirm #. After a death in the family and request to cancel my booking, the Hotel, Expedia Partners and LoveVacations agreed to issue a refund. This was confirmed by LoveVacations by voicemail and in the chat with their ‘customer service’. That was a sham. After 2 months, no refund and no response by from Love Vacations. Book your hotel/flights direct, no one need anything from this shifty group running your travel plans.”

Helpful Report

Posted 5 years ago

“Malta in lockdown Malta in lockdown, FCO advice not to visit and I was due to go early hours TODAY. Impossible to contact anyone in Loveholidays in past 2 days by any means possible apart from getting a text at 5 pm saying they would contact people in departure date order, then NOTHING from then on. Until I clicked the "cancel my holiday" button when I quite soon got a message saying there would be cancellation charges...... What? Someone was obviously manning the "rip the customers off" office on a Saturday afternoon.I had already emailed them twice so have done so again and if they take cancellation charges from my card i will take legal action. The Ryanair flight did depart so won't get anything from them either. Appalling customer service and will not use this company ever again.I appreciate they cannot be blamed for Covid 19 but they CAN be held responsible for leaving their customers in the dark and trying to rip them off with cancellation charges..”

Helpful Report

Posted 5 years ago

“Disgraceful been trying now 2 days to get in touch about our holiday to Spain on Monday and can’t get through.message on answer phone tells you to go on live chat that doesn’t work absolute joke”

Helpful Report

Posted 5 years ago

“Unable to contact, either by phone or live chat. Poor service. No support.”

Helpful Report

Posted 5 years ago

“Any problems with this company then get in touch with ABTA who have a code of conduct to adhere to.”

Helpful Report

Posted 5 years ago

“At least Dick Turpin wore a mask!”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,530 reviews