Name: loveholidays.com
Rating: 1.18

“We have had nothing but trouble with this company, please stay AWAY, this company is not easy to contact if you want to speak to anyone it is all done on line! This then allows them to not deal with issues you have, but to pass you from one to another without resolving anything!! We have a case opened with this company, however we again have been fobbed off by saying in resort team would help, we have heard nothing!!the only thing we received was a trust pilot link👹think this company need to pay more attention to detail with the hotels they use and also how they treat their customers, our hotel was awful, this was explained at soon as we arrived, on our last day now and still heard nothing!!! To say we are not happy is an understatement, please please STAY AWAY if you want a good holiday!”

Helpful Report

Posted 5 years ago

“Be very careful booking with this company. My confirmation did not match the advertisement. We contacted love holidays within 2 hours of getting the confirmation after contacting the resort to verify the accommodations. They were unable to modify or cancel my reservation even though it was 4 days prior to stay. They are a 4th party and things become incredibly complicated. We spoke with hotel, expedia, love holidays, and finally our credit card company. We were only trying to make a simple change or cancellation. The hotel/credit card company has been very accommodating to try to resolve the issue, but love holidays has been a complete brick wall. We have been on hold for 3.5 hours over 2 days trying to reaolve this. It looks like they get decent reviews, but look harder and notice the reviews are terrible if there is any change to your plans. Make sure everything is set in stone before booking because you will not be able to make changes”

Helpful Report

Posted 5 years ago

“Do not book with Liveholidays!! Terrible customer service!! I accidentally booked the same hotel twice (within 30 mins!!) as their website didn’t show me the confirmation screen in the first place. They refused to refund me the first booking. They are only after the money, the customer service lady wasn’t interested in resolving the issue at all. I begged and cried and still no refund!”

Helpful Report

Posted 5 years ago

“This is the second time I book with them and again disappointing, I don't know why I give them a second chance after what happened lat time at the airport in Spain. This time at leaving on Holiday, I booked with them parking at Gatwick Airport, MEET AND GREET, premium, as my girlfriend had a surgery and because she could not walk almost at all, decided to get valet parking with the intention to walk less. We had to walk considerably more then basic from short stay parking at Gatwick. By the way, we had also the two kids with us. The booking love holidays made was with a different company and not the airport official parking. Dodgy underground parking at sofitel hotel. You need to drive in trough the deliveries on the hotel and the parking. There are no alleys or help, you need to actually walk on the only one way drive in road, between cars and dumpsters. There is more to walk from standard place of drop zone then this one. I was so annoyed and stressed and because we had to walk very slow, trough the winter blaze and rain, we almost lost the flight. Terrible, dose not with,”

Helpful Report

Posted 5 years ago

“Total joke ... we have been totally miss sold a "holiday" after hundreds of phone calls leaving a disabled person and 2 young infants on the beach without accomodation we had to check in and pay for a new hotel for the night. We still have no resolution we have now been left no other option than to book return flights home tonight. This was a birthday treat to my I'll father on his 60th... thanks for totally destroying our Christmas present and celebration total disgrace never book with these clowns!!! 1. Miss sold us a "hotel".... closed apartments with no amenities (closed for winter not on the website) 2. Pictures were not as per the rooms shown 3. Room doors have been broken into 4. Reception staff rude and chucked us out the reception 5. Description of area/ hotel did not match up to the place Love holidays have lied throughout without resolution ...”

Helpful Report

Posted 5 years ago

“DO NOT USE!!!! DO NOT BELIEVE IN ANY PROMISE !!!! If zero stars is available I would give zero or less!!!! do not use this company for any hotel bookings! this is absolute scam I have booked my hotel in Buenos Aires with the price shown on their website and they came back to me that they cannot confirm my booking informing that Csutomer Service will contact me to advise next steps. They have without any prior contact cancelled my booking and refund me not offering any alternative solution. Customer service does not give any s*** about you despite any attepmts of contactin them they have been just ignoring all correspondence!!!”

Helpful Report

Posted 6 years ago

“DO NOT USE!!!! DO NOT BELIEVE IN ANY PROMISE !!!! If zero stars is available I would give zero or less!!!! do not use this company for any hotel bookings! this is absolute scam I have booked my hotel in Buenos Aires with the price shown on their website and they came back to me that they cannot confirm my booking informing that Csutomer Service will contact me to advise next steps. They have without any prior contact cancelled my booking and refund me not offering any alternative solution. Customer service does not give any s*** about you despite any attepmts of contactin them they have been just ignoring all correspondence!!!”

Helpful Report

Posted 6 years ago

“Had to wait 90mins for transfer to hotel. Hotel had no heating and our room was very cold in the evening. Contacted Love Holidays about this - waste of time!! Hotel advertised as four star - that was a joke!!! I've booked through these people before, but never again!!!!”

Helpful Report

Posted 6 years ago

“Would give zero if I could! Literally a bunch of cowboys! Avoid at all costs! Can't believe this joke of a company is still running!”

Helpful Report

Posted 6 years ago

“this company does not issue invoices of any sort so if its a business trip you plan to go on using Love Holidays you will not receive any sort of documentation from hotel they have booked you into, accordingly you will not be able to claim Vat or business expenses from HMRC.”

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Posted 6 years ago

“Do not use loveholidays !!!!!!!! Do not use loveholidays !!!!!!!!”

Helpful Report

Posted 6 years ago

“Various problems with this company, even if you complain whilst on holiday they will not communicate with you properly, they will keep telling you they have 28 days etc. They will stall without giving you an answer, they will also then tell you they are the booking agents but not the company that will answer your questions. You will never receive an apology or money back eventhough they misrepresent the holidays they are advertising.”

Helpful Report

Posted 6 years ago

“DO NOT USE. Got a call 2days prior to our flight that our hotel was shutting for a renovation, Considering I booked it as it was only half hour from the airport. Offered the other option’ which was 1hr 25 Mins Out, After Continuously Chasing Them, Calling Them everyday. We were promised transfers due to the mess up. Btw, It Never happened, we had pay the taxi ourselfs costing us double the amount. Yes I Was Refunded Those Fares Eventually But It Was Too Little Too Late. Customer Service Is Disgusting. Never Ever, I Mean Ever Trusting These Scums Again. Waste Ov Money, And Your Peace. It’s not worth it.”

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Posted 6 years ago

“Ho prenotato per un albergo e arrivata conferma per un altro!! I soldi se li sono presi subito!! Ho avuto la conferma dall' albergo dove sarei dovuto andare che altre persone sono state truffate allo stesso modo!! Provvederò a sporgere denuncia e a bloccare il pagamento. Consiglio a tutti di procedere registrando la proposta e le email di conferma della società.”

Helpful Report

Posted 6 years ago

“If you want to have peace of mind from the minute you book your holiday I strongly suggest you do not use this company!! 6 of us booked a short break over next Easter, when initially booking it we conveniently got a phone call within an hour to say the flight prices had increased so reluctantly we agreed to pay the extra in order to make the most of our Friday to Monday break, as this is the only time we can all get off together as we all work at the same place,and meaning we would be flying early Friday morning at 5.40am, then the dreaded happened with Thomas Cook, which I understand is out of loveholidays control, but from a customer service point of view without any contact they then stick us on a flight at 17.10pm that day, meaning we arrive at our destination having lost a full day, and the flight they have stuck us on was a lot cheaper than we originally paid,I checked the flights myself and there was another flight with Ryanair at 7.00am they could of put us on, but in order to save themselves a few pound their explanation was they are within their rights as it’s within 12 hours of our original flight, I contacted them numerous time’s and had no reply, I spoke to them online chat and just got a straight no, there was no option to change our flight, cancel it and book our own, or a refund. I complained to ABTA and the best advice they could offer which was the advice of loveholidays is to still travel, cut our holiday short and then make a further compliant when we return, given the service I have already received from them I am expecting them to pretty much say what they already have, and that’s tough!!!! They are still continuing to take our money though.No communication, and the customer service is shocking!!!!! I will stick to what I know in future!!!”

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Posted 6 years ago

“Siete dei grandissimi truffatori, prenotato per un albergo e arrivata conferma per un altro!! I soldi se li sono presi subito!! Ho avuto la conferma dall' albergo dove sarei dovuta andare che altre persone sono state truffate allo stesso modo!! Ridatemi i soldi grandissimi pezzi di merda!!!”

Helpful Report

Posted 6 years ago

“Siete dei grandissimi truffatori, prenotato per un albergo e arrivata conferma per un altro!! I soldi se li sono presi subito!! Ho avuto la conferma dall' albergo dove sarei dovuta andare che altre persone sono state truffate allo stesso modo!! Ridatemi i soldi grandissimi pezzi di merda!!!!”

Helpful Report

Posted 6 years ago

“Loveholiday customer service is disgusting I should have seen the red flags when I had a nasty old lady on the phone that refused to help me they offer price match on there website yet they do not keep to it I hung up called someone else and she was rude again (not regarding the price match did not mention it) I had to hang up and call again hoping to speak to someone much friendlier which I end up doing and I booked the flight and hotel with them MY BIGGEST MISTAKE. After a few days later when I had a look at my invoice I noticed I was charged more I had to call in to get the change I then notice I asked for 20kg but was given 2x 10KG once they receive a payment from you they do not want to help you after as you can not cancel I asked to make a complaint with a manager and they refused to let me make a complain how disgusting and shocking is that they are telling me indirectly I’m lying over the phone the advisor was rude kept on interrupting me over the phone I will not recommend love holiday and I will not be putting my money into a business that can not invest in their service I’m now having to spend more money because of them I Recommend you stay away from this company if you want a stress free booking!!”

Helpful Report

Posted 6 years ago

“Booked a 5-day stay at a hotel in Washington D.C. with them paid and received a confirmation. But when we (2 adults, 1 toddler) wanted to check in we were told that our room was cancelled by loveholidays. So I called the support hotline to get an alternative hotel, just to be informed that they couldn't find a room for us. In the end I managed to find another room by myself. The support guy also promised me (by phone and email) to refund the originally paid fee and in addition 50% of the extra costs of the new hotel. This was back in May, I'm still waiting to receive my money. Wrote several emails and called the loveholidays support hotline. Just to be told that they'll take care and the case needs to be investigated.”

Helpful Report

Posted 6 years ago

“Left us in the lurch and out of pocket We had an extremely frustrating experience with Love Holidays. My mother and I booked a package holiday in Morocco including flights, hotel and transfers. The flights and hotel were great, however the transfer service was appalling. Our transfer from the airport failed to arrive we were told by Love Holidays' 24 hour helpline that they could not help us as they could not contact the supplier and their only advice was that we should arrange a 3 hour journey at 10pm ourselves at our own expense (despite having booked and paid for a transfer weeks earlier to avoid this exact situation). We were left to negotiate with local drivers who had us over a barrel on price and we had to try to exchange local currency late at night in a back street in an unfamiliar city. After many phone calls and emails during our holiday to try to ensure that the return transfer to catch our flight was going to arrive as booked and repeated assurances from Love Holidays that it was all confirmed, it also failed to arrive. We tried to call the transfer company direct and their number was out of service. Again Love Holidays "helpline" told us they couldn't do anything and we should sort it out ourselves. Luckily our hotel came to the rescue and found someone willing to do the journey at short notice and I just made it to the airport in time for my flight, again being left to pay the additional fare myself. From our experience it is worth noting that the 24 hour "in resort helpline" appears to offer little assistance. They are incredibly apologetic but are unable to assist in resolving issues and simply recommend you speak to the "service provider" providing no assistance themselves.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews