Name: loveholidays.com
Rating: 1.18

“Anyone who had their flights re booked with love holidays and are not happy with them please speak to ABTA and the flight company. Easyjet have informed me that as a 3rd party agent that love (irrelevant of their ts and cs) should get customers knowledge and consent to make a new booking. They have to agree to this when booking flights that customers have knowledge and consent. The more people who contact ABTA and the legal teams of the flight companies the better. I keep getting standard replies from love saying there is nothing they will do when they booked 2 out of our 9 party onto a new flights and refunded the other 7 - bearing in mind the 2 are my disabled parents. I know alot of people had new flights booked they were unhappy with so the more people who contact ABTA the better and also the legal teams of the airlines.”

Helpful Report

Posted 6 years ago

“Absolutely rubbish booking experience and customer service completely inadequate. I booked a holiday over 3 weeks ago and immediately noticed when the confirmation came through that although I had paid more for the option suite with balcony my confirmation stated classic suite none of which have a balcony, so I effect I was charged an additional amount for lower costing accommodation of which I didn’t book. I immediately highlighted this only to be advised I must have booked the standard suite, after numerous calls and emails some 3 weeks later it was confirmed that there had been a problem at Love Holidays end and they would look to resolve the issue. I highlighted to Love Holidays that the option sold to me was still be advertised on their site weeks later even though they were unable to provide this to customers. Due to the time lapsed there are no longer suites with a balcony available as per message received today and now to ‘take my chances’ that the hotel may have a room with balancing when I arrive at the hotel or my other option is for me to look online into changing my accommodation. No suggestions or alternatives provided by Love Holidays although the fault lies completely with them. I have not received 1 call in all the weeks of this and feel the customer service is very poor, I have asked for a call from a Team Leader but all I have received are messages via my online account and today even though the issue wasn’t resolved the Team Manger closed the online conversation so I was unable to respond and I had to call them again in an effort to try and rectify the issue. There has been no mention of me being over charged by Love Holidays during the course of email ping pong. I have to look online to choose alternative accommodation! Come on Love Holidays, you can do better than this surely!! I feel let down, frustrated and deflated. I would carefully consider making a booking with them.”

Helpful Report

Posted 6 years ago

“Love holidays is a scam, do not book a holiday on their website. I paid a deposit for a package holiday on love holidays website, I had to cancel the holiday, I requested my deposit to be refunded, I was misled to enter my card details for a refund but instead love holidays took more money from my account then stated I was not entitled to a refund. Their terms and conditions are unclear and not displayed clearly until after you something goes wrong. PLEASE PLEASE STAY CLEAR OF LOVE HOLIDAYS WEDSITE!! YOUVE BEEN WARNED”

Helpful Report

Posted 6 years ago

“I had to cancel my holiday for health reasons so i claim with my insurance who were very good regarding the claim and told me to contact my holiday company and ask them for confirmation that love holidays will not reimburse any money regarding the holiday so I phoned customer services (what a joke) Rui (nice lad ) told me they cannot do this as it is not allowed but not to worry he can get me the number for my hotel in spain and told me to ask them for proof also he gave me the number of jet2 and to do the same there after much discussion and getting no where I gave up what a company ive been with them 4 times always with the family (12 kids and grand kids) no problems thank god this was a quiet hol for me and the wife so the point im trying to make is this its the equivalent of buying something from a shop and not being happy with your purchase so you return it and the shop says to you its nothing we can do youll have to ask the manufacturer in India for help ive got their number”

Helpful Report

Posted 6 years ago

“My wife and I booked a package deal thru love holidays to our favourite destination. (Calpe Spain) Apartment, flights and transfers included. Unfortunately, the outbound journey was fraught with complications and rowdy passengers. The flight was with Ryan Air which itself was quite good for a budget airline. However, passenger control was poor, during the flight several passengers (from a stag party) decided it was fine do drink too much and stand chatting very loudly in the gangway of the aircraft and the language in ear shot of younger passengers in my opinion was appalling at best. One of the stag party also found it necessary to pass wind at regular intervals with an odour that I can only describe as agricultural. I don’t hold any blame for the Airline on this, it appears that some passengers have little or no respect for anyone else nowadays this is something that will only escalate as time goes by. I think that the Airlines are fighting a losing battle with behaviour of passengers and the passengers in question don’t seem to see the danger of their behaviour and the impact it has on others. The world I would use is “Selfish”. Unfortunately, our flight had to be diverted to Valencia as there had been some severe weather in Alicante that had caused mud slides and flooding so the flight couldn’t land, this is fair enough these things happen. The onward journey was from Valencia to Alicante by coach which was quite pleasant albeit a long journey. On arrival at Alicante where told by the Love holidays rep that we would have to take another coach to Benidorm and catch a taxi the rest of the way, the cost of the taxi would be refunded on our return home. So patiently we accepted this and off to Benidorm my wife and I were taken. We arrived at a taxi rank and we took the first taxi available to Calpe'. The onward journey was a little stressful due to being driven at breakneck pace by a driver that we thought was trained by Mario Andretti! (famous F1 Driver from the 70’s) We did eventually arrive at the apartment and paid the 40-euro journey cost. We had a great holiday and thought no more of the journey and put it down to bad luck and our thoughts where more of concern for the people of Alicante whom had the aftermath of the extreme weather to overcome and to those that had lost family members. Thankfully the return flight was a little more sedate. On our return to the UK my wife telephoned love holidays to claim back the agreed taxi costs. (40 Euros) This is where the fun started, we have been told that it is not their responsibility and to take it up with Ryan air whom of course fired the "Hot Coal" right back to love holidays which in my opinion is correct as they told us to take a taxi and agreed to reimburse the cost. I would like to warn anyone else that finds themselves in this predicament to ask that the taxi is paid for before agreeing to it as later as you can see, they will deny or wriggle out of the cost. This is a cost that you have already paid for in your transfers and I’m sure that they must have insurance for such an occasion. All the passengers on our flight would have found themselves in this very same situation. I’m sure if everyone was told the same the out of pocket expense would add up to quite a bit of money. I have given up trying to claim my money back as the stress and actual amount is not worth the grief. Love holidays certainly won’t be getting my business again and that of our families whom had also booked with them in the past, so that’s three annual holidays a year they won’t be getting for the sake of screwing over one passenger. I would also like to mention that Calpe as a holiday destination is a beautiful place with very welcoming people and beautifully kept beaches, if you are looking for peace and rest this is the place to be (no nightclubs and rowdy drunks). I would also like to say that we tried UBER for the first time for our journey to and from the Airport. What a great service it is, from a simple phone APP to a Taxi to your door in minutes. The two guys that drove us where impeccably presented and the vehicles where spotless. Well mannered and the costs where a lot less that the local taxi companies could offer. Well done UBER 😊”

Helpful Report

Posted 6 years ago

“Stay away Unhelpful staff when thinfs go wrong”

Helpful Report

Posted 6 years ago

“We booked an all inclusive hotel in bansko and upon arriving we were given 3 single beds for me and my wife to made do with. Love holidays did not help assist. We then asked for atleast soft drinks and we were charged for this. When complained to hotel and to love holidays again they were unable to help. I mean what hotel offers all inclusive but charges you for basic soft drinks like coke and Fanta. Even alcohol is usually free. Useless company. Don’t trust them”

Helpful Report

Posted 6 years ago

“We booked an all inclusive hotel in bansko and upon arriving we were given 3 single beds for me and my wife to made do with. Love holidays did not help assist. We then asked for atleast soft drinks and we were charged for this. When complained to hotel and to love holidays again they were unable to help. I mean what hotel offers all inclusive but charges you for basic soft drinks like coke and Fanta. Even alcohol is usually free. Useless company. Don’t trust them”

Helpful Report

Posted 6 years ago

“This is an awful company with very little business knowledge. They advertised a room in a resort falsely and are claiming they cannot refund me - I have to now dispute it with my bank. Do not bother, better companies out there.”

Helpful Report

Posted 6 years ago

“Never before in 30 years of holidaying abroad have I come across such an ABYSMAL Travel Agent. Their staff DO NOT LISTEN to customer requests, are DISINTERESTED and UNHELPFUL. Having booked for, and paid for the majority of my holiday, when there was an issue, I spoke with them to look for alternatives, which they said they were going to do, however they FAILED to listen, FAILED to help and took the easy route just to cancel my holiday booking WITHOUT ANY PRIOR COMMUNICATION. No professionalism or customer care whatsoever. I will NEVER use this company again”

Helpful Report

Posted 6 years ago

“Dear/sir/madam I didn’t get response from you in my email about return my money So I am going to take my complaint about your agency to the citizen advice bureau it’s a challenging to get refund in my holiday with extra charge which is warranted in that case regards Hamid Niroohmand”

Helpful Report

Posted 6 years ago

“I only gave love holidays 1 star because it did not allow me to leave zero Booked holiday to Tenerife, no problems, hotel was great. Tranfer from the airport was a nightmare, 1 hour at the airport was acceptable as we expected this 2 hours 35 mins after leaving the airport for a the hotel 17 miles away was not, complained on return, love holidays said we should of got a taxi. We got a taxi for return to airport because the coach wanted to pick us up 5 hours before our flight time. Did love holidays care, No not one bit, again they said we should have got a taxi, will never use them again.”

Helpful Report

Posted 6 years ago

“anyone know where go to return from them money back 4 weeks still waiting confirmation they take full payment from my acount”

Helpful Report

Posted 6 years ago

“bookt holidays 4 weeks ago send email 48h send booking confirmation charge money from account still nothing news from them what i can do anymore can recommend?”

Helpful Report

Posted 6 years ago

“After sales service does not deserve even half a star. I booked a holiday to the Solimar beach hotel Tunisia. I stayed for less than 36 hours visited the ( dining room ? ) for 2 breakfasts and 1 dinner. The room was virtually empty and dirty, I have never been in a hotel where your meal ( with no choice ) was just put down in front of you. It was cold the salad was disgusting but the flies were having a feast . The whole place was filthy ,I was eaten alive the first night,. Outside was a health and safety issue. Inside birds flying about.I could carry on . Contacted LH in resort team back in the uk several times only to be told that without photographic proof nothing could be done. I have both photos and videos but was unable to send them. Agreed with customer services to wait until I was back home and would take it from there.As it stands at the moment they have closed my case and believing my evidence. Thankfully I travelled on my own , Paid for a new hotel took a chance on a lift there from a local ( not a taxi to be seen ) MY phone calls cost over £120 . I have had a refund of less than £80 for 5 nights that I did not stay there. I cannot now believe the blog for any hotels that Love Holidays deal with and I would hope that no other person goes through what I had to .FAULTY TOWERS DOES NOT HAVE A LOOK IN. I WONDER IF LH WILL RESPOND TO MY HONEST REVIEW MY HOLIDAY REF NO WAS LOV1202546U.”

Helpful Report

Posted 6 years ago

“Please I beg do not use this company they are scammers”

Helpful Report

Posted 6 years ago

“Absolute joke! Sold a hoilday with water slides for my 3 and 5 year old to find out they are closed and was told I'd have to pay £600 cancellation fee! I fought this and won after manager listened to phone call and discovered it was a sales error!! Changed hotel and arrived in spain last week with no transfer there for us at 11pm as transfer was still in old hotel!!! Had to get a taxi to my hotel 2 hours away costing me €300!! Rang them all week during hoilday for my refund and to ensure transfer was amended! Got fobbed off by 6 different staff telling me it was sorted to finally on the last day get a email saying I had a private transfer day of departure as compensation! No transfer turned up!!! Rang lovehoildays which their words were nothing we can do you will have to pay €300 again on a taxi and send in the receipt!!! Absolutely disgusting it is when I'm a single parent to two children and this was the first time I have taken them alone! No spending money left once paid £600 on taxis!!! Rude and unhelpful staff Will never use again”

Helpful Report

Posted 6 years ago

“They are a rip off, the site is misleading and the pricing is all over the place but whenever they change they always increase. I will never use them again”

Helpful Report

Posted 6 years ago

“AVOID! AVOID ! AVOID ! , Price increased by £600 without any correspondence and that was after holiday confirmation booking confirmed 2 weeks previously , unable to contact to find out why and are in process of cancelling how painful that will be who knows , please use reputable company not these SCAMMING JOKERS !!!!!!!”

Helpful Report

Posted 6 years ago

“Disgusted booked another holiday with them after other got cancelled as one Thomas Cooke flight. Holiday came up as pending apparently suppose get a call back within 48 hours 6 days later nothing. Can not get in touch with them at all.”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews