loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovehoidays has humiliated me, I booked my ticket mid sept2019 and I was affected by Thomas cook for flight outbound but my hotel and inbound was different. Everyday I call the customer service makes up as they go a long, manager don't care about customers. They owe me over £1000, I am mentally struggling this company should not exist. I will not stop until I get what they owe me, i am arranging a demonstration against abuse of power. They tell to make complaint which takes more time and your money loses its value, if my mental stability goes its because of loveholidays. They display careless behaviour, I have so far spoken three different people and they all tell different thing. The owners should feel ashamed keeping customers mentally hostage, don't trust your holidays and money with love holidays.”

Helpful Report

Posted 6 years ago

“After booking a all inclusive holiday with love holidays sadly we had Thomas Cook flights . LH emailed to offer one of 3 options -alternative flight ( non available) -another holiday -total refund I requested a refund . In return I received an email stating this would be processed within 72 hrs. 96 hrs later it still wasn’t refunded. I then contacted LH by phone -they said their email was incorrect and refund would take 5 days ..... it’s now day 6 ....no refund -no contact -waiting for a LH to answer phone is unbelievable-on LH site it states refunds will be made straight away ??? This is outrageous-meanwhile any other holidays I’ve chosen ( with different travel companies) have already been taken . Why can’t LH do what they say they are going to do instead of fobbing customers off? Sadly I’m not in a financial position to pay for another holiday until LH has reimbursed me -DREADFUL UNPROFESSIONAL COMPANY -AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“Anyone got advice for me? Booked a holiday with these clowns a week ago, they took the full payment, only to then get a message saying holiday is "pending" so not confirmed. I can't get any response from their "Message" area and have spent hours trying to get someone to pick up the phone. NOTHING so far. Is this a fraudulent site? How do I get to speak with someone?”

Helpful Report

Posted 6 years ago

“Complete lack of customer care/service. Do not assist with any disputes or complaints. Rude staff and internal communication is no existent! Book elsewhere. I have used these a few times but never again and neither will any of my family members. Complete and utter embarrassment of a company.”

Helpful Report

Posted 6 years ago

“Absolutely appalling customer service. We booked a hotel through them, due to Thomas Cook we were unable to travel to Cancun. We have tried for weeks to get in touch with them for the cancellation. The date of the stay has passed and still unable to get in touch as only a phone number left on the website. Got through today and the customer service is absolutely appalling. The man threatened to hang up on me several times and also refused to let me speak to anyone else. This was after being on hold for 28minutes. I would not recommend this company.”

Helpful Report

Posted 6 years ago

“Booked a Holiday to Turkey leaving 18/10/19 paid in 3 installments & had confirmation of this via several emails. Love Holidays have now emailed me to say that we owe an additional £362.00 and if we don't pay it they will cancel our holiday & we will loose nearly £3k!!!! THE WORST COMPANY I HAVE EVER DEALT WITH... you are lucky if you even get an answer over the phone, let alone someone that understand English. Save your frustrations as this Company are adding on money last minute due to the collapse of Thomas Cook!!!! DO NOT BOOK!!!!”

Helpful Report

Posted 6 years ago

“Just called Love holidays (5/10/2019) to confirm that we had cancelled a holiday to rebook the same holiday to get an extra day. We were not Informed that we would be liable for full payment of the flights at £2000, plus ATOL fees and cancellation fees of £75 each. In total we are paying over £5000 for 5 days for 4 people for my dads 80th to Dubai. Not one customer service representative mentioned this.”

Helpful Report

Posted 6 years ago

“I have just returned from the holiday from hell, and feel the need to warn people thinking of booking with these cowboys... I Booked to go to Majorca after having our first holiday to Skiathos cancelled due to collapse of Thomas Cook. Refund was fairly quick. Flew to Majorca, got on transfer to hotel, all good so far. Arrive at hotel at 1am, to discover Loveholidays had failed to book our hotel.. called In Resort help line, to be told all they would do is refund our money for hotel... we were stuck in Majorca with nowhere to stay as hotel, and no help whatsoever from love holidays... taking up complaint with them.. watch this space”

Helpful Report

Posted 6 years ago

“DON'T WASTE YOUR TIME..genuine review took money PENDING FOR FOR 2 DAYS ,TO REFUND IN INSTALMENTS. Cowboys of travel agents...”

Helpful Report

Posted 6 years ago

“Book hotel thru their website in cyprus club st george resort. Went there on half board basis. Food was awfull so wanted to change it to b&b since its hard to ruin a breakfast. After numeriuos of emails to them been told that hotel is not changing it and even if they are im getting nothing back due to live pricing. (Loads of crap) next day spoke with receptionist n been told they are more than willing to refund a differance but they need an invoice from a company to do it. So long story short loveholidays could not give less damn about their customers.”

Helpful Report

Posted 6 years ago

“TERRIBLE company please keep away! We had our holiday cancelled by Love holidays after Thomas cook went bust. They rang us the next day offering a refund. Took all the details of our booking over the phone including bank details. Our money was supposed to be tranfered within 5 working days, when the money didn't come in we phoned them. Just to be informed that they had already transferred over £2000 into an account we dont own and hadn't given them the details for. Spent hours on the phone with them trying to sort it out being put on hold most of the time. They now say there is nothing they can do as they've already tranfered the money! Help! Never using them again.”

Helpful Report

Posted 6 years ago

“Love holidays is one of the worse company to book holidays. Hotel le Tivoli Agadir was very bad. It was sticking. Restaurant was even worse. There were flys in the restaurant and food kept open. We book private transport but we were force to travel with other passengers from hotel to airport. Never again.”

Helpful Report

Posted 6 years ago

“Booked a holiday on the evening paid and they took the money straight from the account and next day had an email that they cancelled the holiday!!! The refund still hasnt come back and we cant get hold of them on the phone!”

Helpful Report

Posted 6 years ago

“Love holidays are a bad company! We paid for our holiday to Greece on the Sunday and they held our money, it is now Wednesday and soon as I got home from work had an email saying they had to cancel our return flights due to seats already taken. Whoaaaa loveholidays we already paid for our return flights and seats so you can’t just cancel them just because you feel like it! Now we have to cancel our holiday which we have worked so hard for and now are out of pocket too until we get a refund if we do! I will not recommend you use this company and we will not be booking anything else through them!”

Helpful Report

Posted 6 years ago

“Avoid at all costs !!! Mickey Mouse company , the only way to contact them is by phone !! 2 hours on hold only to be hung up on ! Advertising holidays that aren’t actually available, but quite happy to take money ! Literally can’t believe I was sucked in by them , I am normally so careful! BEWARE holiday makers xx”

Helpful Report

Posted 6 years ago

“RIP of merchants these need investigating from trading standards what sort if company is allowed to do this”

Helpful Report

Posted 6 years ago

“I book the packege holiday at 22/09/2019 with web side sale assistant at Egypt hurgada for 04/11/2019 and the porson find the packege holiday for me he new it flight he book was Thomescook was bank kroupt still his bbok the flight and next day he take the money out from my Loyyed bank account £ 1.154 and now i lost all money .i dont nkow who i am blame .Love holday .or agent. Or thomescook. I dont know i am help less i need help from love holiday to sort this my problem out please”

Helpful Report

Posted 6 years ago

“What a disgusting practice. I booked a holiday and sure enough the money was taken straight away. But then I get an email saying my holiday isnt confirmed - its pending. 2 days later I receive an email saying my holiday has been confirmed and then 2 hours later cancelled due to Thomas cook. None of my booking was with Thomas Cook... So they took my money and for 3 days have had it sat in their account. But I'll now get It back in 3-5 Working days. Blatently a company looking to give a better impression their shares and sales reports by using the unfortunate news of Thomas cooks downfall. How the hell is this acceptable? Between this and my original Thomas Cook booking I am now out of pocket £2,000. Con”

Helpful Report

Posted 6 years ago

“Do not use these complete fraudsters. They take money for holidays knowing full well they are not available. Such fraudsters should not be allowed to operate”

Helpful Report

Posted 6 years ago

“These fraudsters do not even deserve one star. They take your money for holidays knowing they are not available. Such frausters should not be allowed to operate”

Helpful Report

Posted 6 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews