Name: loveholidays.com
Rating: 1.18

“Booked year in advance. Now we contacted the hotel to ask for transport and we were told there are no rooms for us. For 3 families. Is impossible to contact Loveholidays. They don't answer messages and there is only answering machine when calling”

Helpful Report

Posted 5 years ago

“Booked and paid for a holiday. With less than two weeks before travelling we received an email saying they had cancelled and refunded us. We could rebook our holiday (so availability wasn't a problem) for an additional £1,000!! Apparently the price of the flights had gone up!! Nobody even had the courtesy to call us, just emailed! Booked for many years with Love Holidays but never again. Thanks to them, we are no longer going away as because we want to travel within the next couple of weeks, prices on all websites have now gone up dramatically!”

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Posted 5 years ago

“Booked online best price, web site timed me out within 6 mins taken credit card details, took me back to booking page, price had gone £300 Tel customer service to find out booking gone through for hotel and transfer and flight pending for 72 hours no confirmation on price until 72 hours because flight outsourced so first priced I booked the holiday wasn't guaranteed they changed the price to what they want Upto 72 hours Decided to cancel within hour of booking held for 56mins for cancellation dept”

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Posted 5 years ago

“Wish I could give these 0 stars but the least is 1, even though you dont even get a 1 star service from them. We paid £600 extra to upgrade to a Master Suite, they took our money but when they sent the confirmation it said Junior Suite, so 20 hours of phone calls later and probably 50 emails and messages they are still adamant that we have booked a Junior Suite even though it states that we paid a Master Suite price!! They are literally robbing people of their time and money and getting away with it because it's your word against theirs and they are very difficult to get hold of!! As previously frequent customers of Love holidays we will never ever book with this firm again!! A complete joke of a company.”

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Posted 5 years ago

“We booked our hotel for skiing in Bulgaria almost a year in advance. Now we called hotel to find out about the transport from the airport and they said they don’t have a place for us? We are 3 families, 2 weeks before we supposed to go and we have no place to go. LoveHoliday doesn’t answer our emails.”

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Posted 5 years ago

“You have been warned!!!!! DO NOT USE THIS COMPANY!!! Very easy to make a booking but impossible to cancel. I have used them before and things have gone ok but if you have any issues they do nothing to help or resolve. I WILL NEVER USE THEM AGAIN!!!! Customer Service non existent. Due to my husbands hospitalisation we could not go on holiday. Impossible to contact anyone. They state that you have to go on their website and cancel via “Manage my booking”. However, when you go into the site it doesn’t allow you to cancel. I tried to send them a message. Eventually they replied advising they would send me confirmation to claim on my insurance. I haven’t received the info I need. Unable to contact them via the phone - too long waiting time. They won’t deal with you without a cancellation ref number but how can you get a ref number if you can’t cancel. I tried their web chat but they cancelled the chat within a minute. Despite it being advertised as a “live chat” I tried again and they said they will get back to me within 72 hours. Useless and stressful!!!!”

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Posted 5 years ago

“Had a 35hr flight delay, when I finally got through to customer service I got told as they are agents booking the flight for us they were not responsible for anything.The ATOL certificate went for nothing”

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Posted 5 years ago

“Had a 35hr flight delay,although I had ATOL certificate they said as they are only agents making booking for us there was nothing they can do.Cant get through to customer service again and no answer to messages.”

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Posted 5 years ago

“Booked a holiday with these Jokers to NYC. My deposit was happily accepted and confirmation of my booking sent. Only to receive an email to tell me there was an issue with my booking. I didn't hear anything after 72hrs as they suggested I would. So I sent various messages to them to enquiring what the problem was, I received no response. I made various calls to them holding on for more that 30 minutes listening to a stream of music and still didn't get through to them. Eventually 10 days later I managed to get through to them after being cut off a few times and demanded a refund. I'm still waiting for the refund to show up on my credit card statement.”

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Posted 5 years ago

“NEVER EVER BOOK WITH LOVEHOLIDAYS they said it takes 72 hours to confirm the booking had to keep on ringing. After 72 hours I had to ring the company and spoke to someone on the phone who said to me that the holidays was confirmed however they lied to me. I then spoke to someone else they had confirmed the booking and I then received a Full booking confirmation for the flights and the hotel. 2 weeks later they emailed saying that there changing our flight to a completely different airport and where charging extra even though both the hotel and the flights were confirmed from before. There customer service is really bad and didn’t help at all. Not a reliable company to book your holiday with.”

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Posted 5 years ago

“I made a simple error with my booking. I made a simple error with my booking. Bare in mind the error was I had booked room only and wanted to change it to bed and breakfast and pay the additional money. This wasn’t allowed - I was told cos I had booked a no refundable room this meant nothing could be done. Nothing at all!! I am very disappointed as I raised this with them less then 24 hours after realising. Not only that but I have also booked another hotel with them mins before and my brother has booked the two same hotels with them. They have had the money in full upfront and won’t change this tiny little detail. Very disappointment will not be using this company again. Advise everyone to read the terms and conditions before any booking because as on your email says you can do this but actually you can’t.”

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Posted 5 years ago

“Only got 1 star, because I couldn't give 0. Charged £12 fee per person for flight, took 5 days for the hotel, which went up by £70. The live chat, they dont respond. On the phone you wait around 30 minutes, then are transferred to another department & wait 30 minutes again. Then they are not clear, with solutions to your problem, also regularly getting cut off when you do get through. Avoid like the plague, you will regret otherwise.”

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Posted 5 years ago

“I've booked a place in a hostel in India and already paid the payment for my stay through credit card but than after 1 day it canceled my booking reservation and telling my that there wasn't enough availability but when i checked the website again I still could see the availability of rooms etc. Very very disappointed!!”

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Posted 5 years ago

“Same story as those posted below. I checked Love Holidays before making the booking and only found 4/5 star reviews. FAKE NEWS. I would advise to avoid them like the plague. Booked a trip to New York 5 days ago and received an email confirming they'd received the booking, then another to say part of it couldn't be confirmed but their experienced team would contact within 72 hours. 120 hours later and I've heard nothing, can't get through on the live chat so am hanging on the phone again for 20+ minutes and counting. Love Holidays are total SCAMMERS - avoid. Oh, they've still taken my deposit though. Shocking company.”

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Posted 5 years ago

“Horrible experience! I paid for what I thought to be a good deal for half board holidays to Turkey including flights but what happens is once you enter you payment details, your booking is not confirmed, one of their agents is supposed to call you but I never received this call, I had to phone them myself and I spent 1h30mn for my call to get through only for them to inform me that "Unfortunately" there were changes to some parts of my booking. Basically, they asked me to add £1000!!!Of Course I had to cancel. I asked them why they don`t update their website with the real prices, their reply was that the prices increased after I placed my order which is completely untrue as I went back to their website few days afterwards, entered the same holidays and it came up to the initial price that I paid, very dishonest scheme and misleading prices. Loveholidays is even worse than other companies that use similar methods as this one takes the money out and you get your refund after 5 working days which leaves you unable to book other holidays during that time . Never ever again will I use this dodgy company.Be aware!”

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Posted 5 years ago

“I booked a trip to Disneyland Paris through Loveholidays a few days ago. I INSTANTLY received 2 emails - one to confirm that I'd made the booking and a 2nd to say that I had a message from them. Upon logging in to the account I could see that they'd sent me a message to say that an element of my trip couldn't be booked & someone would be in touch within 72 hours with a solution. The following day I read that Flybe was in trouble and as one of our flights was with them I thought I'd cancel the booking altogether & re-book with Air France flights. But it turns out you've more chance getting in touch with your dead grandma than Loveholidays. They suggest their livechat is the quickest way & given they see themselves as a "tech company operating in the travel sector" (their words) you'd expect that to be the case. Unfortunately there's been "no-one available to chat" for each of the 9 times that I've visited their livechat page. They also gave a phone number & I'm currently 36 minutes into their listening to their hold music (currently One Direction so I'm getting even more annoyed!) with no answer from anyone, I tried to no avail for 20 minutes too. So as I can't speak with anyone I thought I'd just cancel the booking online. I pressed "cancel booking" and I received a note before I confirmed to say that as the trip was due to depart within the next 28 days (it's not we're due to fly out in May, I'm pretty sure it's still January) that I wouldn't be eligible for a refund - AT ALL! So essentially they've taken my money, they probably haven't booked anything yet they wouldn't give me anything back if I automatically cancelled and I can't get hold of anyone at all to cancel it on my behalf/get an explanation. Save yourself the trouble & avoid these guys like the plague, they truly are shocking. If anyone does happen to work at Loveholidays and sees this post, please give me a call ASAP as I'd like my money back.”

Helpful Report

Posted 5 years ago

“The worst company to book a holiday .. I try to book a holiday last week with them and I get a email saying that the booking can’t be completed and next day I call them and say the price go up with £100 and I cancelled and last night I book again a holiday with them and having the same problem and I call them saying that the price go up with £40 but to don’t worry because I will not need to pay extra and when I get the confirmation they charge me the extra £40 and when I call them back say that happens because they send me a email before making the discount and I will get a new email , but was the same price and transfer me to someone else and he said that is the right price and when I said I want to cancel he put me on hold and said that he fix it now and don’t need to pay extra and was telling me the same price with £40 extra ...when I checked now the price for the same holiday is the same like yesterday, nothing go up ... And if you call customer service you need to wait a long time..Thank you for considering your customer a joke Loveholidays !”

Helpful Report

Posted 5 years ago

“Awful company, unable to fulfill 2 booking for nyc although were able to take the deposits no problem ! AVOID AT ALL COSTS”

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Posted 5 years ago

“What a pathetic excuse of a ‘friendly and helpful’ company. Paid £2000+ for a holiday to NYC (took the money out straight away) only to receive an email 2 days later saying there was an issue. Called up and spoke to the most unhelpful, rude and patronising agent, who said there was a slight issue with the flights we had already paid for. Due to this they wanted to charge us another £1000!!! Or be charged an extra £250 for in direct flights (they actually expected us to fly from NYC to Chicago and then Chicago to London, 800 miles in the wrong direction!!) Called back to advise this is not good enough to which the agent just said ‘ok so you want to cancel then?’ - no I just wanted direct flights and the price agreed! Now have to wait 5 days for a refund!! Love holidays you really need to sort the attitude of your staff out.”

Helpful Report

Posted 5 years ago

“What a pathetic excuse of a ‘friendly and helpful’ company. Paid £2000+ for a holiday to NYC (took the money out straight away) only to receive an email 2 days later saying there was an issue. Called up and spoke to the most unhelpful, rude and patronising agent, who said there was a slight issue with the flights we had already paid for. Due to this they wanted to charge us another £1000!!! Or be charged an extra £250 for in direct flights (they actually expected us to fly from NYC to Chicago and then Chicago to London, 800 miles in the wrong direction!!) Called back to advise this is not good enough to which the agent just said ‘ok so you want to cancel then?’ - no I just wanted direct flights and the price agreed! Now have to wait 5 days for a refund!! Love holidays you really need to sort the attitude of your staff out.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews