loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,529 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,529 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked with this company to go to Rome i also booked transfers. When i got to Rome i looked for my transfer company and the desk said he is outside. I went outside could not find them, so i went back in to the airport and they were other people that transfer company had forgotten. We managed to get the transfer and he left me 20 min away and dumped me outside with my heavy books( this was my first trip alone). I managed to find the place and it said the hotel was closed!! I was never informed and found the hotel they transferred me to by the note on the door. I paid to get there. I had paid for 2 transfers and when i rang for them to pick me up. It was closed and no answer and i had to pay £52 on top of my transfers to get the airport.”

Helpful Report

Posted 5 years ago

“We booked a holiday with lovely holiday all inclusive in Turkey I been to Turkey for lots of holidays from the start to the end of this holiday with this company was terrible no communication after they got your money the hotel was not 5 stars due to C19 room was lovely but the food was terrible we paid a lot of money for this holiday it would have been better if it was cancelled”

Helpful Report

Posted 5 years ago

“I can't justify booking with them ever again, regardless of price. Meant to travel to Vegas beginning of August (holiday paid for in January) trip was cancelled and I still haven't received our flights refund. Love holidays stating theyre still waiting for Virgin Atlantic to refund and Virgin Atlantic stating that they havent even had the request from Loveholidays. You can not contact Loveholidays, you can not write (offices unmanned and closed) you can not phone (phone lines off). They suggest you live chat with them via the Manage my Booking page, however this option is always off! Zero effort to help or reassure!”

Helpful Report

Posted 5 years ago

“Terrible customer service. We are due to travel to Turkey tomorrow, and we have received an email this evening to advise our accommodation has changed. After looking at photos and reading some reviews, it's clear this place is a dive and the cost is nowhere near what we had originally paid. I contacted Love Holidays through live chat (they have shut the call centre) and the chap advised me that, even though they made the change the day before I am due to travel, there is nothing they can do. An absolute shambles.”

Helpful Report

Posted 5 years ago

“Whatever you do, do not book your holiday through Loveholidays. They booked us flights to one Island, and a hotel at another Island. We discovered this prior to our holiday and they did nothing to help us. You can't call them, and the online chat is run from somewhere in India where they're just reading off a script. We are currently attempting to get our money back through credit card company as they refused to entertain refunding us despite their glaring error. You have been warned!”

Helpful Report

Posted 5 years ago

“Shocking customer service. Would not use again and warn all family and friends against using them. They shouldn't be trading”

Helpful Report

Posted 5 years ago

“Poor customer service stay well away! Had to get my credit card company involved just to get a response. In the end cancelled holiday at a loss of £337 as I am 100% sure never to use them again! Stay away!”

Helpful Report

Posted 5 years ago

“Absolutely worst customer service I have ever dealt with! I wanted to change my holiday booking no one hardly responds on manage my booking. You ring up when you finally find a contact number but you are referred back to manage my bookings website unless you are Buying a holiday on the phone! It took me to contact my credit card company to get a response out of them. In the end we cancelled at a loss of £337 as I was 100% I would never ever book or go on holiday with such a poor holiday travel agent again! Poor customer service! If I had a 0 star you would be getting one! Stay well away from them when booking holidays!”

Helpful Report

Posted 5 years ago

“Still waiting for flight refund from holiday cancelled by them over 3 months ago. No way of contacting them, appalling company, DO NOT USE!”

Helpful Report

Posted 5 years ago

“Price is great but comes at a cost when trying to change anything and they don't want to know you.. Concern for customers is shocking as there is none.. I will never use this company again.. Questioned them on FCO advice to be told it is advice we still expect you to travel”

Helpful Report

Posted 5 years ago

“The worst holiday company I have ever dealt with. COVID has shown their true colours, by avoiding their customer responsibilities. Not refunding package holidays as they claim they are just middlemen in the booking process. Could not give a zero rating because that’s all they deserve. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Not worth a star! Cheating and lying to customers. Been waiting since May for refund and the excuses are laughable. Another trip booked with them, spain was shut for entry, yet loved holiday did not cancel my travels. I had to rebook and costed me more..I could wait for them to cancel at 99 with only 2 days before my travels and did not want to risk losing money as flights were scheduled They book your flight but if something goes wrong they wash their hands and say deal with Airline directly. They not travel agents and cant be trusted They should also have rule to compensate if travels cancelled shorter than 14 to avoid what they have been doing to wait till day before travels to cancel. They lost my business I booked yearly group holidays with them😡”

Helpful Report

Posted 5 years ago

“Awful company”

Helpful Report

Posted 5 years ago

“In Turkey sept 2019.git the news THOMAS COOKwas no more.turkish airline eventually flew us home.love holiday still won't refund. For that flight.one minute u get refund.nxt minute u ain't entitled as you were flown home😡😡.yes we were LH.but not by YOU.NO COMMUNICATION from you last few days if holiday ruined.money wanted to ging home to UK trying to find out when an how we getting home..u shud b ashamed of Ur self's”

Helpful Report

Posted 5 years ago

“I wouldnt give them 1 star ,Still not had a refund from them after leaving us stuck in Turkey when Monarch went out of Business ,We were promised our expenses back of £550 ,we have not had a penny We still have proof of booking ,our Atoll certificate everything ,but no money back .Worst company ever ,They left us to find our own Hotels transfers food and drink everything ,Rubbish company .”

Helpful Report

Posted 5 years ago

“From 2,300£ refunded 1,000£.the worst costumer service! They cancelled my package but no flight refund!!”

Helpful Report

Posted 5 years ago

“Holiday cancelled 6/5 flying 22/5 accom refunded. Flights refunded by RYanAir 20/8 LH still haven’t refunded the Money to me. As of today 6/9”

Helpful Report

Posted 5 years ago

“Our holiday was cancelled 1 hour after we arrived at destination due to Covid. Love holidays told us to make our own way home. Despite being without a hotel or flight love holidays refused a refund. Awful customer service would never use them again.”

Helpful Report

Posted 5 years ago

“An awful company, they have no customer service at all. I will never book with them again or recommend anyone ever book with them again, I booked a holiday for june and am still waiting for my money back or from any correspondence from them as to what is happening. Awful company!”

Helpful Report

Posted 5 years ago

“Having used Love Holidays for many years without any issues and each time all communications went smooth. This time however due to Covid-19 our package holiday starting on 4th May 2020 was cancelled, which we were expecting. We have requested a full refund and despite several attempt to contact Love Holidays to find out what stage our refund was it we have had no response at all. This is even more annoying when we read the people who were due to start their holiday some time after ours have been fully refunded the money they are entitled to. Initially their statement was that they would be working with refunds in date order, well that seems be have thrown out the window. I know times are hard for businesses at the moment but it is also hard for members of the public who have parted with their hard earned cash. The way this has been handled by Love holidays will do their future business no good what so ever , with almost all those waiting for their refunds vowing never to use Love Holiday again.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,529 reviews