loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a holiday cancelled in April this year to go to Spain in May. We ask for a refund which L/H agreed to by email. However as you all know trying to get through to L/H is a nightmare. they did now and then sent an email telling us it was all in hand, but with no reply mail unable to thank them, so wrote them a letters but no reply. they did make a part refund in June saying the rest did not go through. Then was it. On the 13th July Easy Jet sent me an email saying a refund for the flight had been made to L/H, Love Holiday had told me that once the airline refund was made they would send it within five days, some hope, but after six weeks sent an email to Easy Jet about this they came back saying they would look in to this for us. Not sure if this was help from them or not but have since had a full refund from Love holiday. So there is light at the end of the tunnel after all. If only L/H were to improve their customer service all would be ok Regards T Bell somerset.”

Helpful Report

Posted 5 years ago

“Terrible company to deal with. Due to fly to Portugal in September 2020. Due to the Corona virus we would have had to isolate for 14 days on our return . As this was impossible for us to do we tried to rearrange our holiday for 2021. Love Holidays would not agree to any amendment so we loose our money. Lessons learned about this company. Dont use them.”

Helpful Report

Posted 5 years ago

“Was cancelled by LH and Conair (Ryanair) in April, still waiting for the flight money. You will reap what you sow.”

Helpful Report

Posted 5 years ago

“Absolute joke of a company, tried to send us on holiday even though our hotel was closed , we cancelled the holiday multiple weeks in advance and asked for a refund , got a reply saying it would be refunded on the departure date it is now our return date and still have not received a refund. Never book a holiday with love holidays”

Helpful Report

Posted 5 years ago

“Initially booked a holiday to Berlin for August 2020, but this was finally cancelled by Love Holidays for no legitimate reason (i.e. no FCO restrictions on traveling to Germany due to Coronavirus, flights still flying and the hotel still open, etc.) four days before we were due to depart. Indeed, they sent an email stating that their decision was based on “travel advice from government bodies, including the Department of Foreign Affairs and Trade” – REALLY? We live in the UK and not the Republic of Ireland where the above noted Department of Foreign Affairs and Trade operate. However, this was the final straw in a catalogue of incompetence’s from Love Holidays, their lack of communication and disgracefully bad customer service. Firstly, our original flights had been cancelled due to the airline withdrawing the flights, while unfortunate, Love Holidays did not attempt to re-book us on an alternative flight despite offering to do so, and never did respond to any further correspondence or requests to discuss or process this option. Finally, we booked and paid for alternative flights with another airline independently, before having to contact the taxi transfer company on our own to amend the times, due to Love Holidays again not responding to any e-mails, messages on My Holiday Booking page or being able to contact them on the telephone or via Live Chat. While we have thankfully had our money refunded from Love Holidays, our holiday was cancelled for no apparent reason and we incurred additional expenses and had to cancel excursions, etc. However, the worst issue was the utter contempt and lack of customers service for us and other customers whom we have heard from on social media. Consequently, we will never book a trip with Love Holidays ever again and would recommend that people avoid this company at all costs. If possible, we would award this company ZERO STARS!!!”

Helpful Report

Posted 5 years ago

“We have had our Holiday to Mexico cancelled which we expected, so we have decided to switch our Holiday to Portugal. My friend Shaun Agnew who is the lead passenger has emailed back and told them but no response. Can Love Holidays please get in contact so that we can change it that way Love Holidays keep the money instead of having to refund us... and you cant phone anyone either!!!”

Helpful Report

Posted 5 years ago

“I was waiting on loveholidays chat for 40 min, Guy answered, said his looking in to my case and then reply with the message that I haven't been active and end the chat!!”

Helpful Report

Posted 5 years ago

“We pay Love holiday For a back in March for seven people on one booking and three on an other and we have not been refunded for our fights I would not recommend this company to anybody”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. Near on impossible to get hold of unless you are prepared to put aside an entire day waiting on live chat. When I eventually got through, more often than the agent disconnected and I was put back in the queue having to explain again what my query was. They charged me and my family over £500 in cancellation charges, despite the airline giving a full refund. Been waiting for a refund since mid June and it eventually came through this morning. Would not book again with this company if you paid me.”

Helpful Report

Posted 5 years ago

“Talk to customer services? You are having a laugh, only two travel companies have actually looked after their customers in my experience, and that is TUI and JET2. I am still waiting for my flight refund to New York from April 2020, I have had no response to any of my messages on 'manage my booking', they keep sending the same e-mail out stating 'we are waiting for the airline to refund us', however, I know Virgin Atlantic have been refunding the flight monies as I have received a refund (same trip) from Travel Republic. I have written letters, left messages on 'manage my booking', not sure what else to do. Will never use this company again.”

Helpful Report

Posted 5 years ago

“I had to cancel our holidays because of Covid 19. I have been having trouble getting onto Live Chat but aha I've been lucky this time. I've had a conversation with a lady whose name is Charity. She was very helpful and so all being well we should get our refund. Well done Charity thank you.”

Helpful Report

Posted 5 years ago

“I am due to travel to Spain in less than 20 hrs with my young children which is on the FCO non essential travel list. I have had no communication from love holidays as whether my holiday is still valid. I cannot cancel due to the loss of money. This is appalling treatment and this company should be struck off the Travel Industry.”

Helpful Report

Posted 5 years ago

“Well we’re do I start We booked a holiday and then Coronavirus happend They took all numbers of there website I emailed them every week fo 4 months we were not able to cancel holiday we would of had to pay £1000 So we had to pay for holiday then when I came to going on holiday still not got hold of them out plain had change the times to fly out still no contact had to sort out my own transfers which added to our worrying awful will never use again no customer service at all if your thinking about going with them don’t it’s not a package holiday your paying them for no reassurance”

Helpful Report

Posted 5 years ago

“Absolutely awful customer service. Our holiday was cancelled three months ago and we've still recieved no refund for our flights. No communication from love holidays and their live chat beggers belief, the lack of support is appalling. Avoid this company at all costs.”

Helpful Report

Posted 5 years ago

“Got email from BA 3 weeks ago to say flights to USA cancelled, messaged Love Holidays....took final payment today ( 22 Aug). Totel disgrace of a company.”

Helpful Report

Posted 5 years ago

“Summary: We lost £200 because LoveHolidays cancelled our hotel by mistake and now won’t pay us the additional costs that caused. I can barely begin to explain how dreadful LoveHolidays is. They cancelled our hotel booking due to an error (the hotel was open, and no travel restrictions were in place) and offered us a voucher in return - but because they cancelled it so late, there were no hotels available at the value of the voucher for those dates in that location. We had to pay extra to secure our hotel (which, again, was open without issues) and LoveHolidays have flatly refused, on multiple occasions, to reimburse us. We couldn’t even get in touch with them until after we’d returned from our holiday - no answer to emails, calls, messages on their platform, no availability of ‘Live Chat’, nothing. They didn’t even tell us directly that they’d cancelled the hotel - I had to get hold of the intermediary they booked through to find the truth about them cancelling (which they did without leaving a reason, and then lied to me by saying the intermediary cancelled). Long story short we’re now nearly £200 out of pocket above the original cost of the holiday. Absolute disgrace, they should be ashamed of themselves. Avoid this company like the plague.”

Helpful Report

Posted 5 years ago

“Love holidays are fraudsters do not book with with them they take your money and the holidays don’t exist.😡”

Helpful Report

Posted 5 years ago

“Never again. Booked a package holiday as thought it would be safer in uncertain times, never usually book packages always booked separately. Flights out cancelled, no suitable dates to amend so can only get money back for cancelled flights, losing the rest! What's the point of booking a package holiday when the company offer no assistance and tell you sort it all out yourself if something goes wrong! They do nothing, complete disgrace and a con. Do not book with them, do the job yourself and go direct for flights and hotels, they will not assist you if something out of your control goes wrong..... abysmal..”

Helpful Report

Posted 5 years ago

“Thieving Cowboys! Supposed to be going away in a month and need to know where I stand with it all, but can't get through to anyone no matter which avenue I use. Thousands and thousands of people on my Facebook group are entitled to cancel holidays due to the FCO advice, but LH won't give us refunds and are blatantly just making up things as they go along. Absolute conning cowboys. They should be prosecuted and shut down.”

Helpful Report

Posted 5 years ago

“AVOID! THEY HAVE NO INTENTION OF HELPING ANYONE SORT OUT THEIR CANCELLED COVID HOLIDAYS. EVERYTHING THEY HAVE IN PLACE IS TO MAKE COMMUNICATION AS DIFFICULT AS POSSIBLE IN THE HOPE WE WILL ALL GIVE UP FIGHTING THROUGH SHEER FRUSTRATION!”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews