loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,529 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,529 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shysters and liers, i had to resort to court action. Im afraid this is the only way. Got full refund plus court fees.”

Helpful Report

Posted 5 years ago

“Had my package holiday cancelled a week before departure. Been told I need to chase my own flight refunds because ryanair are a stand alone airline. LH have only refunded my hotel so far and have broken the law with regards to my full refund. Customer service is zero, if your lucky enough to get through on chat, it sounds like they're typing from a script. I will never book with them again , im over £1200 in flights out of pocket. I would definitely stay away from this company. Disgraceful. Disrespectful. Uncaring.”

Helpful Report

Posted 5 years ago

“Still waiting for refund from May ,excuse after excuse ,hours on live chat ,had letter returned after sending it registered post .Dont wait your time would be my advice ,just claimed it back from my credit card ,just a load of thieves ,i don’t know how they sleep at night !!!”

Helpful Report

Posted 5 years ago

“Avoid this company like the plague total rip-off”

Helpful Report

Posted 5 years ago

“Do not expect to get your refund in full or in time! My flights were cancelled due to covid and they made me wait 3 months to only get a partial refund which only covered my accommodation. I was literally chasing them everyday for a refund for my flights (which was over £1200) and they kept telling me that they are waiting for this amount from the airlines even though the airlines confirmed to me that they are not responsible for this so they kept lying to me. I have to wait hours just to get through to someone who can never give me an answer. I am still waiting for this amount!”

Helpful Report

Posted 5 years ago

“Loveholidays are thieves. Do not book a holiday with this fraudulent company. They do no pay refunds and make up excuses to avoid paying even though they are legally obligated. I would advise any potential customer to shop for a holiday elsewhere.”

Helpful Report

Posted 5 years ago

“I booked a holiday to madeira with love… I booked a holiday to madeira with love holidays when i booked the price of the were cheaper after five days with no contact or booking confirmation i finally got in touch on there live chat only to be told the price had changed and that i could cancel or pay the difference they did agree to pay some of the price so i agreed to pay the rest which i was ok with no on the Saturday afternoon before we were due to fly on the Monday we received an email telling us to fill in relevant forms for covid which was fine until i read further to see that we would need proof of a negative covid test although we did phone about we were unable to do so i canceled the holiday on there web site unable to communicate with anyone they emailed me on the Sunday to say that i would not be getting a refund when i eventually get in touch with them i was asked what i want i said i would like be refunded they said no i would not recommend this company to anyone so i say just be careful who you use at this moment in time”

Helpful Report

Posted 5 years ago

“First booking paid for luggage but was not appearing on booking or airline....spoke to online chat, told me it was fine. Still worried so went back online chat to be told this time it wasn't right...so 3 hours later and 3 advisors later told they would sort it. 2 days later still not heard, due to fly in 2 days at this point, chased up again and finally got luggage added to booking. Second booking I made to Turkey, BEWARE!! If you book a transfer with love holidays (in this case our transfer shuttle was with hotel beds slu-shit company!!) then your flight ends up being late or in our case a 2 hour queue at passport control, they take no responsibility if you are out of your time slot for your shuttle/transfer and you are expected to wait for another shuttle (if available) or pay for your own! We arrived for transfer to be eventually greeted by a very rude man accusing us of being late. He said the shuttle had gone as we were late and the next one was for the customers due in at 1am and we were to wait for that ( another 3 hours away potentially if that flight also had to get baggage and queue at passport control!!) he was very rude and argumentative and had more interest in the customers that weren't here yet than the ones stood in front of us! We paid for a taxi in the end thinking love holidays would refund for the original transfer....No they did not, said it is not their problem if we ate late for transfer even if circumstances out of our control and we would not be refunded! Appalling customer service, pay for a service expect to get it and not be treated like that!!! Avoid!!!”

Helpful Report

Posted 5 years ago

“This company is a good company untill you want a refund!! The customer service is shocking. everytime I go on live chat I get fobbed off with excuses. I really cant see this company being around for long the way they treat there customers.”

Helpful Report

Posted 5 years ago

“Avoid this company. Booked an overnight stopover at hotel at Luton Airport back in February for a September holiday. Flights cancelled due to COVID. Loveholidays refused to refund as travel to London was still possible! Had to cancel quite a few bookings this year. This is the first time I have encountered such poor corporate behaviour. Booking.com and others have went above and beyond. Not this company. Would never use them and recommend others not to either.”

Helpful Report

Posted 5 years ago

“Never again. Holiday in June was cancelled in May. Still no flight refund Had to set a chargeback through my bank. As of now we are supposedly flying in a weeks time. Hotel is closed. Tried multiple times to change this. Like nailing custard to the ceiling”

Helpful Report

Posted 5 years ago

“They have all but a abandoned their platform no one to respond to your request live chat is a robo chat ... I will Dispute any charge to my account”

Helpful Report

Posted 5 years ago

“Don't believe the good reviews, at least not from March onwards. They have made it as difficult as possible to get in touch with them to avoid refunds. AVOID AT ALL COSTS!!”

Helpful Report

Posted 5 years ago

“They have cancelled their membership with ABTA, the UK is leaving the EU on the 31/12 /2020, and they had real power over these U.K. online travel companies. Love Holidays are successfully operating in the Netherlands, Germany and Belgium and many other EU counties. They won’t have to pay a penny to U.K. customers as they are officially leaving the EU in 14 weeks. The U.K. is such a mess with Covid that no one is bothered, and France and Spain are practically no go areas.”

Helpful Report

Posted 5 years ago

“I booked to go to Portugal in May i got a credit note for the hotel and had to sort out the refund for my airfare with Ryanair this was sent to loveholidays on the 5th September but loveholidays say they haven't got it even though my credit with Ryanair is now nil. You cannot contact them or get a response for love nor money. Do not believe all these reviews popping up on other sites giving them 5 stars saying that they dealt or spoke to this person or that person they don't exist they have just resigned from ABTA that says it all. I don't think I'll ever see my money again !”

Helpful Report

Posted 5 years ago

“FRAUDSTERS THEY MUST HAVE A DEAL WITH HMRC”

Helpful Report

Posted 5 years ago

“What a stupid company trying to rip customers off by not refunding, my package holiday no longer exists ie the flights were cancelled with no replacement hotel couldn't accommodate different date but still no refund, the stupid thing is I would have rebooked and just gone elsewhere but due to the underhanded rip off tactics I'll never use again and hopefully other people do the same and they get what's coming... Bye bye love holidays.... Luckily paid on credit card so getting refund off them but not off love holidays as they think I'm travelling on a flight that doesn't exist,”

Helpful Report

Posted 5 years ago

“Have decided to hold holiday money hostage, thief's is the understatement. Do not use, any problems and they won't release anything.”

Helpful Report

Posted 5 years ago

“What a stupid company trying to rip customers off by not refunding, my package holiday no longer exists ie the flights were cancelled with no replacement hotel couldn't accommodate different date but still no refund, the stupid think is I would have rebooked but due to the underhanded rip off tactics I'll never use again and hopefully other people do the same and they get what's coming... Bye bye love holidays.... Luckily paid on credit card so getting refund off them but not off love holidays”

Helpful Report

Posted 5 years ago

“Happy with your service and fast response on my refund due to covid 19 thank you”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,529 reviews