loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how loveholidays.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beyond terrible! When I say NO customer service I mean none, nothing no phone call no chat nothing, they don't even have the decency to put a balaclava on they just rob you. My hard earned money gone never ever again”

Helpful Report

Posted 5 years ago

“Booked flights and hotel with them to go on holidays on 14/03/2020 as in present climate did not go changed my flights myself but have tried for last 3 weeks to get confomation if i can change my dates for hotel cant get in touch with them there web sites keeps directon you to manage my booking. but will not let you change booking they have live chat spent hours trying to speak with someone will never use them again”

Helpful Report

Posted 5 years ago

“they are breaking consumer law and are bunch of liars. Give me my money you thieves”

Helpful Report

Posted 5 years ago

“They do not get a refund for cancelled holidays .”

Helpful Report

Posted 5 years ago

“I would seriously give this company no stars if I could. I have tried every day to get through to somebody at Kobe holidays!! Don’t pick there phones up, no online chat. Yet your quick to take out another £456.00!! I will never ever book with this company ever again!”

Helpful Report

Posted 5 years ago

“Fraud company We booked holidays with them, we got message from easyJet they cancelled their flights. Therefore I tried to call for refund but can't contract them. I had emailed to get my refund but no response Even can't able to do livechat totally fraud company. Do not book with them as they’re scammers”

Helpful Report

Posted 5 years ago

“Please Love Holidays have a conscience. You know exactly what your trying to do and that’s to defraud your customers. Do the decent thing and behave in a professional manner!”

Helpful Report

Posted 5 years ago

“Shocking company. No updates at all regarding my cancelled holiday to Malta. AVOID!!!!!”

Helpful Report

Posted 5 years ago

“They will not give me a refund after they cancelled my holiday. The communication has been non existent. When I got through on chat they avoided answering my questions and were suspiciously slow in doing so. Screen shot it all and will pursue getting monies owed, Two attempts at contacting them and each time told I would receive an email but didn’t say when. I will never use this company again.”

Helpful Report

Posted 5 years ago

“Breaking law by breaking there contract with customers, not giving refunds, terrible and rude customer service. Will never ever book with this company again absolutely scamming hard working people out of there money, ATOL protected but customers aren’t seeing any refunds going into there bank?”

Helpful Report

Posted 5 years ago

“Our holiday to Tenerife was due to start on March 28th. Money paid to Ryanair is being refunded. However Love holidays won't refund us the rest. Instead they have only offered for us to put back the holiday or choose to rebook for next year with a voucher. Absolutely shocking they're not offering a refund. We will definitely not use them again and will make sure everyone we know not to use them.”

Helpful Report

Posted 5 years ago

“We are booked Love holidays for Malta 29th April from Cardiff with Ryanair flights , for two , I stupidly let them take £63 two weeks ago now al this wish I’d never allowed it so they already have £150 and are due to take £338 on the 15th april but I’ve stopped my debit card transferred most of money so they won’t get it as for Ryanair don’t get me started on them - all want money don’t care about customers”

Helpful Report

Posted 5 years ago

“I booked our holiday In November, paid in full. Nearly £9,500. We're due to fly on the 1st April. Apart from the generic 'don't call us' email they sent to everybody. I have heard nothing since! Spent the last week emailing (they bounce back) calling (never had an answer yet) and as for the web chat... Never chatted yet! My booking hasn't been cancelled on their site. They have absolutely robbed everybody blind! I hope they don't survive this as a company, other companies are contacting their customers and refunding or rebooking holidays, they deserve to survive this, and I will be using them in future.”

Helpful Report

Posted 5 years ago

“I booked and paid for a package for a long weekend break in Spain, hotel, transfers, flights and car parking at airport all thru Love Holidays, first time I've used them. All was good right up to the point where Coronavirus started impacting travel. I got a few form emails basically saying "don't call us we're busy, we'll contact you nearer your flight date". Never called, no contact Then our outbound flight got cancelled. Still nothing from LH. Luckily their last "don't call us" email told us to go on their website and update the booking with "Flight cancelled" and they'd refund the holiday. Never happened. So I'm now a week after I was supposed to fly and they have made no effort to contact me by phone, email or post in that time. They have just pretended me & my holiday just didn't exist. I have repeatedly tried to contact them, via phone, chat and message through inline booking, mainly to.be ignored. I have only succeeding on a couple of occasions in getting an online chat, nothing else. First chat dumped me when I started asking when the refund was going to be made, second was more helpful and i actually had someone call me. At this point it became clear their email was rubbish and I'd have to cancel the flights myself with the airline ("ots in our t&cs"). Ive done this but can't get any response from LH at all now. They seem to have shut their emails down so they bounce back and terminate live chat when you start asking questions. I have now had to raise a resolver complaint and start a section 75 on my credit card as LH won't speak to me. They have also started making our that the Package Travel Regs have changed and they no longer have to give refunds, which is a lie. Aldo in the t&cs they are so fond of quoting at me, if the holiday gets cancelled by anyone but mr, they shouks refund me, which they are now trying to wriggle out of. I have now realised I have been taken for a ride by a company that has no compunction in taking peoples money and appears to have little intention of giving it back regardless of the rules and regulations that govern the industry, and that I thought gave me protection. Shocking. I have now emailed the CEO but I'm not holding my breath for a response. Looks like im going to have to pursue the s75 or small claims court case as they wont engage in dialogue at all. Given my (And it appears a large number of other people's) experiences I wouldn't currently recommend touching this company with a barge pole.”

Helpful Report

Posted 5 years ago

“Joke of a company cancel my holiday refuse to give me a refund but still try to get money out me, will never use this company again!!”

Helpful Report

Posted 5 years ago

“Joke of a company cancelled my holiday and refusing to refund me but still trying to take money out my bank account will never use yous again”

Helpful Report

Posted 5 years ago

“loveholidays are scamming people tried to transfer voucher to holiday im still paying was told only covers new bookings .voucher not used by 31st july cash will be paid but they can change date to suit themselves ripping people off T&Cs say full cash refund will check with legal friend”

Helpful Report

Posted 5 years ago

“NO REFUND!!! UNPROFESSIONAL COMPANY! Barely any communication after Covid-19! If it wasn’t for EasyJet cancelling our flights 3 days prior - and hearing about Covid-19 on the news and the Italian Government warning against travel - we would never have known we couldn’t travel. Nothing from Love Holidays. NOTHING!! Shocking! Quick to take our £1,300+ though! EasyJet refund was simple and quick - but unfortunately the money went directly to Love Holidays! They have OUR money, but won’t refund us. Minimal online communication. Once you mention REFUND they tell you to contact your insurance company and then end the online conversation! DISGUSTING! Don’t book with them. They deserve to cease trading ...! No aftercare service whatsoever!”

Helpful Report

Posted 5 years ago

“shocking! no proper communication to inform us and what's happening. phone lines closed! the live chat very hit and miss, and mixed messages once on there. just keep getting told to wait and itll be any day when someone contacts me. still nothing!!! and cuts off when u mention refund. I will never use love holidays again. no respect for customers!”

Helpful Report

Posted 5 years ago

“Joke of a company will never use them again totally buried there heads in the sand”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,530 reviews