loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joke of a company cancel my holiday refuse to give me a refund but still try to get money out me, will never use this company again!!”

Helpful Report

Posted 5 years ago

“Joke of a company cancelled my holiday and refusing to refund me but still trying to take money out my bank account will never use yous again”

Helpful Report

Posted 5 years ago

“loveholidays are scamming people tried to transfer voucher to holiday im still paying was told only covers new bookings .voucher not used by 31st july cash will be paid but they can change date to suit themselves ripping people off T&Cs say full cash refund will check with legal friend”

Helpful Report

Posted 5 years ago

“NO REFUND!!! UNPROFESSIONAL COMPANY! Barely any communication after Covid-19! If it wasn’t for EasyJet cancelling our flights 3 days prior - and hearing about Covid-19 on the news and the Italian Government warning against travel - we would never have known we couldn’t travel. Nothing from Love Holidays. NOTHING!! Shocking! Quick to take our £1,300+ though! EasyJet refund was simple and quick - but unfortunately the money went directly to Love Holidays! They have OUR money, but won’t refund us. Minimal online communication. Once you mention REFUND they tell you to contact your insurance company and then end the online conversation! DISGUSTING! Don’t book with them. They deserve to cease trading ...! No aftercare service whatsoever!”

Helpful Report

Posted 5 years ago

“shocking! no proper communication to inform us and what's happening. phone lines closed! the live chat very hit and miss, and mixed messages once on there. just keep getting told to wait and itll be any day when someone contacts me. still nothing!!! and cuts off when u mention refund. I will never use love holidays again. no respect for customers!”

Helpful Report

Posted 5 years ago

“Joke of a company will never use them again totally buried there heads in the sand”

Helpful Report

Posted 5 years ago

“Will not respond to my request for a holiday that they have cancelled due to coronavirus. They are even trying to take more money off my card despite telling me I cannot travel, unethical and unlawful”

Helpful Report

Posted 5 years ago

“They won't reply to my efforts to get a refund for a holiday they cancelled because of the coronavirus and are still trying to debit more money after the fact.”

Helpful Report

Posted 5 years ago

“I agree with the customers that the Loveholidays is a terrible company! They have taken thousands and thousands of peoples hard earned money already! What a terrible decision it was to book holiday’s through this company. The whole country, all world is in crisis and they keep taking people’s money during these tough times!!! I cancelled my holidays because Covid-19 affected our family by being unable to work and be in a stable financial situation. It was supposed to be a refund but instead we received a cancellation invoice with “£0.00 refund”, an outstanding balance and monthly payment that is more than £672 will be taken from the bank account in few days!!! This money would be very useful to us during this tough time. I have been advised to contact Ryanair to get a refund for the flight. Why do I have to do that??? It's not my responsibility as you and your company take the money for my “holiday package”!!! Shame on all of you at “loveholidays”!!! I definitely agree with all the negative reviews here! Just believe that their priority is definitely themselves, not the customer which should never be the case anywhere but yet, it is for this company. I believe that we will get out of this crisis and we will travel again, but NEVER EVER with this company again!!!!”

Helpful Report

Posted 5 years ago

“Total and utter scum ,breaking the law and refusing to refund holiday makers .i hope they go out of business after the way they have treated customers they don’t deserve any government bail out but do deserve prison. they are not giving refunds at all !”

Helpful Report

Posted 5 years ago

“I totally understand it is a busy time for you all and through circumstancees woth coniv -19. It's not easy, however your customer care to us have been far from good. Yesterday we got told through the online customer service chat that we can not get out money back, but we will get voucher which we can redeem any time, only valid for 1 year, to which we where adviced NOT to claim the voucher until we want to go away as it is only valid for 1 year..., I was told our final holiday payment has also been cancelled and would not be taken from our account .. however today surprisingly the remaining balance was taken from our account, I have been speaking online to a agent (again as you cannot actually speak to a human) who quite frankly is appalling, and we are told because we haven't redeemed our voucher online the final payment has to be paid.... we where not told this yesterday.... Unable to actually speak to a human...... agents take 15 plus minutes to respond to one message...... far from acceptable The communication throughout had been shocking, By law and in their own T&C we are entitled to get out money back ...... This will go further and we have seemed legal advice to claim back out money.... This shouldn't be happening,”

Helpful Report

Posted 5 years ago

“I can only echo what everyone else is saying. Rude online chat refusing to offer a refund. Posted link to the Abta website which actually says they should offer a refund. Refused to give me a manager to speak to the cut me off. Sounds to me like this company is going under. Will have to try a credit card claim”

Helpful Report

Posted 5 years ago

“Ignored totally, an supposed to travel Sunday, as for the refund voucher, they lying through they teeth.... no refund you will just be bullied , they probably be bust by then. Never ever use this company, shocking and will rob you blind. NO REFUND MADE so will they stop pretending to do so.”

Helpful Report

Posted 5 years ago

“Do not book holiday with these cowboys. Say atop protected but refuse to give me a refund.”

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Posted 5 years ago

“No refunds being given. I wont accept a £2000+ voucher when the holiday was my honeymoon for a wedding that is cancelled”

Helpful Report

Posted 5 years ago

“I actually want to give a 0 but there is no option for this.....Absolutely shambolic.....no cash refunds being given....Still taking money from accounts even though all flights have been cancelled to the USA....unable to make contact thre phone email or webchat......AVOID AVOID AVOID...”

Helpful Report

Posted 5 years ago

“Inable to get a refund....Loveholidays taking money from our accounts wjen they know all flights to the USS cancelled....no comunication from then no response to emails...AVOID AVOID AVOID...”

Helpful Report

Posted 5 years ago

“Absolutely dreadful customer service....Do not use them....waiting for a refund for a holiday which they cancelled.....Not answering phones or emails or webchat...avoid avoid avoid....”

Helpful Report

Posted 5 years ago

“Poor service... Directors are swanning off with our hard earned cash”

Helpful Report

Posted 5 years ago

“Disgusting customer service, i was told I would get a full refund once my flights have cancelled but now they have changed their minds or probably lied to cover their own costs. I have this in email also. Told them that I’m pregnant and won’t be able to plan or reschedule any holidays in the near future but still won’t give me a refund. Will never book again, would give this 0 stars if I could.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews