Name: loveholidays.com
Rating: 1.18

“Love Holidays are refusing to refund my flight money, and telling me to contact the airline direct for a refund. ABTA say this is WRONG and Love Holidays are legally obligated to refund me direct. When I told this to Love Holidays they disconnected the chat. Love holidays told me that I could only cash a refund credit note AFTER it expires and when the protection has ended, which means I risk not getting anything. ABTA said this is WRONG. Refund credit notes should be refunded in full BEFORE the expiry date. Love Holidays misinformed me and disconnected me on 3 occasions just for asking for what I know I am legally entitled to. They have stolen my money and ended all communication. I am disgusted to read reviews of where they have refused refunds to vulnerable older people, or people who are financially struggling. I think Love-less Holidays would be a more fitting re-branding. I would advise everyone who has been ripped off by Love-less holidays to put a formal complaint into ABTA. They will contact Love-less holidays on your behalf and ABTA have the power to discipline and ultimately withdraw membership to Love-less Holidays. Every single complaint to ABTA is formal evidence of their disreputable and criminal practice. ABTA helpline is 0203 117 0599 and you can register a formal complaint via their website. You can upload as evidence transcripts of all your conversations with Love holidays where you have been misinformed, ignored or cut off just for asking for what is rightfully yours.”

Helpful Report

Posted 5 years ago

“Please please can someone bring this company love holidays to joe Duffy shoe and expose them for what they are doing to us , we have lost and jobs and have family’s and still are expected to continue paying for a holidays that can’t or won’t go ahead and even if it did we have no funds to pay , you can’t ring or get a reply from emails , it’s like banging your head of a wall , @joeduffyshow needs to see all our frustrations”

Helpful Report

Posted 5 years ago

“Not only are you denying customer refunds you are taking reviews down, shame on you, just give the refunds as required by law and the truth of how your customers feel might go away.”

Helpful Report

Posted 5 years ago

“Covid 19 this company are the worst ever to deal with will not accept calls emails etc. They have along with airline cancelled my holiday. Will now write recorded delivery asking for a full refund into my bank if no answer I will go to small claims court within 21 days I do not want a credit note”

Helpful Report

Posted 5 years ago

“Fake reviews by non existent staff I know as I worked there the names of helpful staff don’t exist love holidays put loads of positive reviews on Trustpilot to hide the real ones where customers have posted negatives”

Helpful Report

Posted 5 years ago

“My holiday cancelled due to Covid 19 and FCO advice. I want a refund Love Holiday refusing to give me one. I don't want a credit note against future hol. I am entitled to a full refund so why are you not complying with your own Terms and Conditions. More over ABTA advice is to give refund - they are not a regulatory body and you are hiding behind their advice to give customers credit notes. I want a full refund but no way of getting hold of this invisible company. Telephone lines with automated messages that cut you off. Absolutely dreadful. Wish I had never used your services as this money is clearly down the drain and I am self employed not earning a penny during Lock down. Disgusting behaviour from this company. Your Live Chat is waste of time too - absolutely useless would get more information out of my dog.”

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Posted 5 years ago

“Cancelling holidays AFTER final payment is due purposely so customers breach contract and lose the whole money. Isolation is until 7th May and my holiday is 4th May therefore this should have clearly been cancelled however the last update they gave people was on 15th. Through isolation and work I have not paid the final payment as I need money for food during pandemic but love holidays now state Iv breached contract as didn’t make final payment on 20th even though I can’t leave the house until 7th so my 4th holiday is clearly cancelled!!!! Awful company”

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Posted 5 years ago

“Dirty thiefing scumbags hope you and all your scumbags workers go bust and don't get help from the government should called hate holidays instead of love holidays”

Helpful Report

Posted 5 years ago

“You won’t give me my money back ABTA protected Still demanding money for my next holiday Impossible to speak to anybody You are hiding behind a pandemic I wish I had booked with a decent company You owe me money but won’t take that off my next holiday You demand money but ignore that you owe me”

Helpful Report

Posted 5 years ago

“Luckily I was able to go away before the coronavirus! However... I rang them 3 days into my holiday to complain after speaking with reception At the accommodation, I had several issues with the hotel that I passed on! Today I received an email after emailing them again 47 days after my original call to ask what was happening, to receive an email back saying my case was closed as I didn’t speak to reception at the hotel! I was there every morning for the first 3 days then I called love holidays. So they have now closed the case with no offer of any refund. Nothing. This was and is the worst holiday I have ever experienced They are the worst company I have ever dealt with, avoid avoid avoid.”

Helpful Report

Posted 5 years ago

“I had a reservation with them that has been canceled and in the only communication I have received from them so far they only give me the option dates. It is true that the reservation was not originally refundable if it were canceled by me. However, the reservation was canceled by the hotel itself, due to the restrictions imposed by its gibben due to the Covid 19. They are therefore obliged to return it. I am also aware that the hotel in question is returning the reservation in cases like mine. I booked myself at the same hotel for another leg of my trip, through another agency, and it has been returned to me. Love holidays is committing a serious irregularity, offering me no alternative but to change the dates of my trip, protected by the difficulties they put in contacting them directly. This behavior is close to and it damages the uk brand. Never contract with this company. They are thiefs. I request the maximum diffusion”

Helpful Report

Posted 5 years ago

“I booked my hotel with my my meagre savings and being self employed I now have no income until June 2020. I explained this to love holidays just before they took out their final payment. They actually cancelled my holiday and then took out the final payment. It was for hotel only booking with them. I contacted the hotel before they shut and they claimed that love holidays don’t pay them until the hotel stay is over. I would have happily paid a cancellation fee for to help contribute towards their costs but even that was refused. They took their money anyway”

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Posted 5 years ago

“@DO NOT USE TOTAL CON. Booked a week in April for me and my disabled son and everything was fine then Corona happened. I was meant to travel in 16th and tried to cancel weeks before. I tried emailing and live chat which is a joke. They also said they wouldn't take any balance left as holiday had been cancelled. Then low and behold they go into my bank account and take my last 300. They will take your money in a heart beat but you can't contact them surely shutting down all your phone lines is illegal. Now me and my family could use the money as we're not working now due to the crisis but can't get it back from love holidays. The only good thing to come out of this is love holidays will fail and go bust and if I need to loose my money then for this it's week worth it good night love holidays please put the light out before you leave theifing scumbags”

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Posted 5 years ago

“Bunch of cockwombles, do not use this company”

Helpful Report

Posted 5 years ago

“We booked a 4 night stay in Feb 2020 travelling to Marakesh for some winter sun. We booked all-inclusive and travelled from Gatwick. The Riad we had booked was advertised as 5 star all-inclusive and called the Amiran Spa. Upon arrival were quite disappointed with the overall state of the place and were also advised that no alcoholic drinks were included plus the provision of food was very limited. This was more like a 3 star bead and breakfast. So we spent a lot more eating out and having to pay for drinks.Upon return to the UK, we complained to Love holidays and even opened a dispute through "Resolver" and ABTA - both of which came to nothing as LoveHolidays just "stone walled" and did not respond. Never again with Love Holidays!!”

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Posted 5 years ago

“A bunch of thieving scumbags,shame on anyone who works for this company,you robbing,lying,cheating BASTARDS.”

Helpful Report

Posted 5 years ago

“Love hoildays your customer service is dreadful. You can not even reply to my emails. Live chat is a joke. And you seem to refund people as you please. Feel free to contact me. These questions are not relevant as I have not had a refund. And I can’t get anyone to reply.”

Helpful Report

Posted 5 years ago

“Shocking service, since my holiday was cancelled weeks ago I am STILL awaiting a reply, I understand these times are unprecedented but any reply would be nice. They’ve had my money since November shocking”

Helpful Report

Posted 5 years ago

“loveholidays bad customer service terrible service and don't want to help you people won't forget how we have been treated I have used your company for years now now two holidays a year never again you let us down in a crisis gave us a voucher and said if you don't use it in 12 months then we can ask for a refund terrible company my brother booked with jet 2 he was meant to go Away in May they gave him a full refund no problem so please people book with a right company I am I have learnt from this”

Helpful Report

Posted 5 years ago

“loveholidays bad customer service terrible service and don't want to help you people won't forget how we have been treated I have used your company for years now now two holidays a year never again you let us down in a crisis gave us a voucher and said if you don't use it in 12 months then we can ask for a refund terrible company my brother booked with jet 2 he was meant to go Away in May they gave him a full refund no problem so please people book with a right company I am I have learnt from this over one year to get a refund”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews