loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled our holiday, saying the hotel is closed, we go every year , know the manager well , phoned him , the hotel is open , he said love holidays cancelled, they took full payment, lmpossible to contact , eventually got through , passed to 2 different, people , who both had different excuses, and eventually, they just hung up , packs of lies , you can even book a week in the same hotel , which is supposedly closed , on their , website ... passing it on to my lawyer...”

Helpful Report

Posted 5 years ago

“Terrible customer service, can’t contact them, cancelled holiday but won’t refund amount, breaking multiple regulations and totally unethical company. Do not book unless you want to lose all your money”

Helpful Report

Posted 5 years ago

“WORST COMPANY DO NOT BOOK A HOLIDAY WITH THEM I booked a holiday with love island last October and paid in full. I was due to travel in May, they cancelled the holiday for obvious reasons. Now they won’t give me my money back. They make it impossible to contact them. The only way I can get their attention is on Twitter. I would advise people not to use them. They took my money so quickly! The frustration is not being able to contact them .”

Helpful Report

Posted 5 years ago

“Where do you start with this mob. They are now cancelling customers hotels even though they are open . Why? well guess what they dont pay the hotels until the end of the stay. So cancel the hotel and hold on to customers money and let them argue with airlines whose flights are still on and cant get a refund for the flights. Its time the regulators and govt .stepprd in and closed this lot down.”

Helpful Report

Posted 5 years ago

“They are a disgrace stealing peoples money when they know holiday is cancelled no phone lines no emails a chat line that you could spend all day on and then if you do get through useless Stay Away they are a disgrace”

Helpful Report

Posted 5 years ago

“Company is a total joke, trip for31st May cancelled, communication is nonexistent, Can't get through on phone or live chat, No refund given yet, Won't ever use this cowboy outfit again, All with trouble report to CMA, Terrible people”

Helpful Report

Posted 5 years ago

“My holiday was cancelled due to Covid-19. They contacted me to let me know this and have only been in touch to say i should not take legal action against them if i want a refund and have not told me anything about when i will receive my money. 2 whole months later they have refunded me £19.95 instead of the £1000+ they owe me. I tried to wait patiently but i've now contacted my bank to get a refund that way. Their customer service and communication is so poor, just have a look at people's tweets on Twitter for some insight. Please don't book with Love Holidays!”

Helpful Report

Posted 5 years ago

“They booked flights hotel and car hire for us this Saturday (11th July) and have cancelled (Monday 13th July) even though flight is going, hotel is open and car hire company is running. I smell a thieving rat!!”

Helpful Report

Posted 5 years ago

“You took a booking on Saturday 11th July , and then cancelled everything on Monday 13th July even though there was no problem with the flights hotel or car hire company. What does this tell me? You SCAMMED me. I am going as public as I can- I've contacted press, TV government complaint sites and consumer complaint sites. This is theft.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company. Impossible to contact to cancel our holiday and having sleepless night about them taking the money from our bank account that we simply cannot afford right now! NEVER EVER BOOK WITH LOVE HOLIDAYS”

Helpful Report

Posted 5 years ago

“I, as many, have reported LH to the CMA and ABTA. There is a comment from LH on Martin Lewis's website last week (listed as one of the worst companies for refunds) saying that once they receive a flight refund, they pass on that refund to their customers within 5 days. I have heard nothing in two weeks, but thankfully obtained my flight refund via my Credit Card company under a Section 75. A package holiday? I think not. Too much like hard work to obtain a refund.”

Helpful Report

Posted 5 years ago

“DO NOT BOOK ANYTHING WITH THIS COMPANY. You cannot get hold of them , had a booking for early April, Love holidays cancelled us in March, due to covid19, still trying to sort out. From now on , I will always book through a travel agent that I can talk too face to face.”

Helpful Report

Posted 5 years ago

“Just reiterating a previous review of mine since people posting on here do not seem to be reading earlier reviews, which might have helped them. The government IS taking action. The CMA has written an open letter to the travel companies they have had most complaints about - they haven't named them, but we all know who they are! It took me 4 months to get my money back but persistence and complaints to ABTA amongst other measures finally paid off, but i hope this latest action by the govt. means things improve rapidly for the rest of you awaiting refunds. Type in "CMA latest" and you will see "CMA open letter to package travel sector " dated 10th July. In a nutshell, if companies do not obey the law pronto, enforcement action will be taken against them! The CMA still want people to complain to them if they are not getting their refunds - it is really easy and the work of moments to report a company on the CMA website - you do it under "companies acting unfairly during Covid 19". If you read the open letter on the CMA website you will see that it isn't just cancelled holidays that you are entitled to receive a refund, but one that goes ahead but that you were prevented from taking due to government restrictions, and also companies making cancellation charges or lying that you are only entitled to a credit note. PLEASE spend five minutes of your time looking at the CMA site and reporting Loveholidays as that will be more effective than any other action, although using RESOLVER, contacting ABTA and reporting to all the consumer bodies is also worth doing, but the CMA is an independent government body that has the power to sanction Loveholidays if they do not adhere to the Package Travel Regs 2018. Keep reporting them to CMA until you get your refund.”

Helpful Report

Posted 5 years ago

“Love Holidays have proved to be the worst company I have ever had the misfortune of dealing with. They are proving impossible to contact directly, messages and emails ignored, no phone lines. I have been owed £3,500 pounds for over 2 months and all they do is put obstacles in the way. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“Not a very honest company, holiday cancelled and Love holidays refused to refund me, I had to do a charge back to get my money as they would not honour The Travel package regulations 2018.. The customer service on the live chat chat are rude and just give you cut and past answers and not even answering the question, then when you mention refund they cut you off.. AVOID AT ALL COSTS, nothing but thieves and conmen.”

Helpful Report

Posted 5 years ago

“Would like to have given zero stars. Absolutely shocking service. Will never use this joke of a company again. No means of contacting anyone. Would advise others in the same situation to open a dispute via Martin Lewis' MSE site. Hopefully the more people who open an official dispute, the more likely someone will sit up and listen.”

Helpful Report

Posted 5 years ago

“When we all booked our holidays "love holidays advertised they were a package holiday company "under ABTA regulations. They seem to have changed their terms and conditions mid term.They are bordering on criminal activity. No phone lines open "no email address just refusing delivery "live chat hardly ever available. Can't see them trading much longer. Disgraceful 'diabolical "Dissonest 'disrespectful "absolutely the worst holiday company on the planet.”

Helpful Report

Posted 5 years ago

“Same as most people. I don’t know how they’re getting away with this’ it’s a shambles disgraceful and unacceptable. Someone with authority needs to put a stop to this company trading until this mess is sorted out.”

Helpful Report

Posted 5 years ago

“Discusting Company!! Canclled out holiday Due To Hotel Being Closed But Refuses To Give Flight Refund Due To My Flight Going Ahead! I Booked A Package Holiday.... FRAUDSTERS!!!!”

Helpful Report

Posted 5 years ago

“Booked to go end of July, Hotel confirmed as closed, as yet despite contacting LH (with great difficulty) as they have closed all means of contact except for live chat which is only available occasional, informing them of this , no response, no alternative, holiday still going ahead, Ryanair have informed us no refunds, flights going ahead !!! So I am meant to travel abroad with children to find no hotel open or loose my flight money, do not book with company, total fraudsters.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,530 reviews