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loveholidays.com Reviews

4.4 Rating 25,785 Reviews
87 %
of reviewers recommend loveholidays.com
Company Reviews Questions Metrics
4.4
Based on 25,785 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Anonymous
Unverified Reviewer
“Loveholidays are great, make sure you look hard at the photos and delve deeper, unfortunately our hotel had a staff issue which couldn't be prevented by loveholidays, the hotels description was off and photos .”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Trip was great lots to do but the representative coming to the hotel added money on top of trips (like safari, beach waterpark)which we could walk from hotel to their office to book trips at a lower rate. We had to also pay at these places which we were not informed upon booking at hotel to be ready for”
Helpful Report
Posted 3 months ago
Haneczka
Unverified Reviewer
“everything is in accordance with the information presented online, I recommend this „Loveholidays „ website 👍🤗”
loveholidays.com 5 star review on 5th August 2026
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Posted 3 months ago
Moore Family
Unverified Reviewer
“Fab family holiday destination. Great pool, staff and hotel. 21/2 hour flight from London and guaranteed hot weather , fab hotel. Pool and food all serves as an excellent package.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“The Loveholidays app is very easy to use; we’ve booked through it five times now. Everything was great, though we didn't like the food at the Imperial Palace Hotel in Sunny Beach—we had the exact same menu every day for the whole week, and the food was always cold. Otherwise, we really liked the location, rooms, pools, and service—it was superb.”
Helpful Report
Posted 3 months ago
John McC.
Unverified Reviewer
“Very easy and smooth process. The lack of hassle made it feel like the holiday started at the arrivals lounge. Easy to use app meant you had full confidence right the way through.”
Helpful Report
Posted 3 months ago
Paul
Unverified Reviewer
“This review is mostly about our hotel "The TU CASA GELIDONYA KERMER ANTALYA TURKEY" That we booked through loveholidays.com. First time my wife and I have used this company I would recommend loveholidays as our booking was 100%. 5*s. However. This revue is about our hotel. "Tu Casa Gelidonya hotel" I can sum this hotel up in one sentence. "DO NOT WASTE YOUR HARD-EARNED MONEY" This is no way a 4 star hotel! I would struggle to give it 3 stars. So I would call it "2. 1/2" stars at best. The only positive I can give this hotel, we had a second floor south facing balcony over looking the pool. THE HOTEL: Is setup for Russian guests and not for any other nationality. Their grounds are small and not setup for as many guests that were there. Bedrooms were small and not well maintained. With room for two chairs and a small square drinks table on the balcony. The bathroom had a shower, small wash basin (that when you brushed your teeth your arm hit the glass shower screen) and a toilet. Area size about: 6 feet by 7 feet-ish. The TV was in Russian with no English channel to be found any where. The hotel had three bars but only two were open during the day. More about these under food and drink. There were only two men and two woman public toilets for all the guest around the pool. and dinning area. So if you needed the toilet you were constantly going back to your room. The hotel had only one dinning room which also was too small for the amount of guests that were there. You have to pay for your: safe key and pool or beach towels (so take your own if you go). FOOD AND DRINK: This was an all inclusive hotel but my wife and I went out most nights just to get a decent meal. The food was disgusting and cold with small chipped and unwashed crockery, there were not enough cutlery to go around so if you went to late, you had your meal at a dirty uncleaned table and used your fingers to eat you food. Waiters / waitresses were unhelpful stood around being idle. Bar staff were slow to serve you and there was no waiter service. The only time they came around the pool aera was to collect the glasses as they ran out of small cups and drinks glasses. Only two drinks per person were allowed so if you had gone with family or friends you had to go to the bar more than once. The snack bar was open from 12:00 / 17:00 for snacks and drinks (same snacks every day, and once again cold), then closed all night. The lounge bar was open for a few hours for ice cream and cakes only, no drinks were served here. The waiters struggled with English and were contently pestering my Grand Daughter for her phone number. The water fridge was padlocked closed and open for a few hours only each day. With ants gaining access to the drinks machine after the chocolate powder. Entertainment: Daytime entertainment was a game of water polo once a day for the adults and a game of darts for the kids, again once a day. Evening was in a very, very small amphitheater with shows in Russian, or karaoke with few only a few song to choose from mostly in Russian; as the Wi-Fi / internet was so bad they could not down load any song to sing too. The entertainment staff were two guys who like most of the staff here just stood around. SO TO SUM UP: Russian guest hotel. NOT 4*s. Over crowed. Food and drink (take your own pot noodles to eat). Entertainment rubbish (go out for this). Bedroom too small, Bathroom too small. TV and Wi-Fi rubbish (take your own portable Wi-Fi box and Tablet, best thing I did on this holiday) Hotel grounds too small. Staff not helpful, (look as though they lots a five pound note and found a pound coin). Go somewhere else and do to waste your money on this hotel. Please take notice of this review.”
Helpful Report
Posted 3 months ago
Esther
Verified Reviewer
“Fantastic experience for our group holiday, smooth transfers and great hotel, loads to do and occupy all ages”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Would highly reccomend booking with loveholidays. Very easy process to book and very handy that you can pay through installments. Never had an issues”
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Posted 3 months ago
Mark
Unverified Reviewer
“Easy to book, pay for and experience. A fantastic trip and a fantastic holiday.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“The holiday was very easy to book and pay for and we were kept informed of anything we needed to know about flights and transfers. The hotel itself was very basic but the staff were amazing. The food may not be to everyone's tastes and the younger age group were not really catered for. We spent 2 hours on the 'private beach' and that was enough as it was dirty and full of rubbish. The pool area was really the only good part if you have children and although not the biggest it was always full. The room we had was basic but clean with a bath which we couldn't fill( the mixer tap for shower was stuck to shower only)....we managed. The hotel itself was stunning inside the foyer and kept clean by some amazing ladies. They were always asking if we needed anything. The pool area at night was lovely and great for a relaxing drink. We ventured out a few times. There wasn't much around the hotel to do or see but a taxi ride into Hammamet cost next to nothing and the beach there was beautiful with lots of shops and souks around the old medina.”
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Posted 3 months ago
Ian Rickerby
Unverified Reviewer
“This time has been great as we had not changes or amendments to make. For no nonsense, easy to book, great options for payment plan (which can be flexible with over payments or changing) and good price it is the best out there. However still burnt from last holiday as i need to change to a later flight and that was a disaster. DON'T change anything though as that is when it all goes to pot.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Easy hassle free booking - very straight forward.”
Helpful Report
Posted 3 months ago
RK
Verified Reviewer
“The hotel was described exactly as it was, beautiful rooms, breathtaking balcony views and location was perfect, lots of attractions near by. I would definitely choose the hotel again”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Everything from start to finish was so smoothly done,no stress for me.”
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Posted 3 months ago
Anonymous
Unverified Reviewer
“Loveholidays became much easier to travel, I thought it was difficult, but with this app it became very easy, I loved it”
Helpful Report
Posted 3 months ago
Jackie Stacey
Verified Reviewer
“I had a few issues initially with flights & I did have to pay a lot more However Love Holidays gave me a small comp towards it & ween I needed help to check in They were very helpful”
Helpful Report
Posted 3 months ago
Valerie
Unverified Reviewer
“Easy to understand and everything broken down and explained from booking to payments”
Helpful Report
Posted 3 months ago
Anonymous
Verified Reviewer
“Booking faultless. Accommodation of a much lower quality than advertised. Overall scruffy, grubby and tired throughout. Room only cleaned once in 10 days and only after I complained twice. Wardrobe unusable as no hanging rail. Hard, uncomfortable bed. Random furniture dumped outside our room for 3 days. Shower water barely tepid at all times and shower door ready to fall off. Electrical items provided (tv and hairdryer) not working. Advertised with WiFi but in reality had to pay for this and it was unreliable beyond reception area. Overhead lighting stopped working on our floor making it unsettling to walk to our room after dark. Fire doors always open on every floor and swinging/banging against metal staircase throughout the night and early hours. I would not stay here again.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“The website is easy to navigate, making the booking process quick and straightforward. Any calls were answered promptly, and the customer service from every member of staff I dealt with was excellent. Everyone was friendly, professional, and very helpful throughout.”
Helpful Report
Posted 3 months ago
loveholidays.com is rated 4.4 based on 25,785 reviews
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