Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.81

4.8 Rating 1,009 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really like the products, been using for about 5 months & my skin looks great! The price for such quality products can’t be beat. I tend to use some products at a slower pace so it’s been easy to adjust my delivery frequency. The customer service is so prompt & awesome! Very important to me. I’m telling others about this skincare line.”

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Posted 6 years ago

“For me personally, due to my combination skin, I use less product in the warmer months. That meant my subscription was stacking up (I had a full unopened set). So when I saw my next order was scheduled to go through in the next three days (thanks to the Saranghae email reminder!), I emailed right away to postpone. I had a very prompt reply and they changed my order with such short notice - no problem, no questions asked! I just want to say a BIG A+ for customer service! This allowed me to keep my subscription (and the AMAZING price deal for all my products), but to not have to waste anything or to have old product. When I was looking around, this price point for what you get, in addition to the 45 day trial, was what initially drew me to this product. And the great, flexible, consumer-friendly customer service is what has kept me with this company!”

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Posted 6 years ago

“Fantastic customer service every time!!”

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Posted 6 years ago

“I love this skin care line. I love the ingredients and what it has done to my skin not to mention how good it smells. It makes me feel like I know how to take care of my skin.”

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Posted 6 years ago

“Best products and best customer service! Highly recommend!”

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Posted 6 years ago

“Hello I just wanted to tell you how much your product helped me. I had a brain surgery and my head had to be shaved. After surgery my skin on my scalp and face got really really dry. I've been using your 5 step system for a few years and after the surgery i continued using it on my face and noticed that the skin near my ears started to get better as well. So i started using the cleanser on my scalp as well as my face and my dryness improved drastically! So just wanted to say thank you :)”

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Posted 6 years ago

“Amazing customer service! Great product!”

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Posted 6 years ago

“Great products👏🏼”

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Posted 6 years ago

“I absolutely love the perfect balance toner. It makes my face feel so soft. It must have done it's job as it balances my skin out before using the other products. I never have found anything like all of your products. They work so well with my skin. I use to have dark spots from the sun and they have diminished. Also my fine lines are fading! I'm only 35 and super happy I found this skincare system. 😘😊.”

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Posted 6 years ago

“I cannot say enough about the customer service Saranghae offers its customers. I’ve needed to change my auto ship a few times because this stuff just lasts so long. The staff is incredibly prompt, very nice and accommodating. At 66, I have truly enjoyed the products this past year. I’m taking a small break to use something from my dermatologist, but i love the natural ingredients in these products.”

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Posted 6 years ago

“Customer service is great and always responds within a timely manner with a full explanation and assistance.”

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Posted 6 years ago

“I have been using Saranghee for over a year now. I have never stuck with a product this long and I have done so because it really works for my skin. I live in the southwest desert with very dry air. Saranghae keeps my skin in tip-top condition. The customer service is wonderful too.”

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Posted 6 years ago

“Great products and prompt, personal customer service from Karen. Props to her!”

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Posted 6 years ago

“Best customer service hands down. Respond quickly to emails and questions. Never respond negatively if I need to delay a shipment (their products last!). Great service and company.”

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Posted 6 years ago

“Always prompt and courteous! I feel that the representative goes out of her way to make me feel heard. I’m so happy!”

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Posted 6 years ago

“I am 63, but am told I look like I am my forties! I love Saranghae for this very reason! Yes, I know some of it is my genes. But I also know a lot of it is the fact that Saranghae helps keep my skin look younger. I love, love, love the face masks! You can put them on and relax and when you take them off, you can just rub the rest of the substance into your skin! So soft and so moisturizing! The products are absolutely top of the line. It is in a category all by itself. No other product like it! I cannot recommend it enough! If you want beautiful looking skin, buy Saranghae!”

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Posted 6 years ago

“Hi - I absolutely LOVE LOVE LOVE the toner! It’s the perfect addition to my already perfect routine! I use my Saranghae not only for myself, but for my 2 daughters- ages 7 (almost 8) and 10. They are 1/4 Korean and have dry, sensitive skin that just soaks up Saranghae. I’ve been teaching them the importance of skincare since they were very young, and their skin has dramatically improved with the use of Saranghae. In summer and especially winter, they get dry patches, but you wouldn’t know it! They love the fact that the ingredients come from Grandma’s country! I used to be a product junkie - buy and try everything. For the past 2 years, anything else I “get” (in boxes, gifts, etc.) goes to friends or gets donated. The need to search for the best product is over for me, and honestly, has been since I discovered your products. I found the best, I use the best and at 43 (almost 44), my skin looks the BEST it ever has in my entire life (that is saying A LOT!)!!!! My skin is smooth, clean, clear, a few soft wrinkles - but not harsh lines (okay, so I do get Botox, but it does wear off quickly for me). I’ve struggled with acne my entire life. Purchased every remedy on the market. Today, I use none. I signed up for the 45 day challenge, but for me it’s a journey. I’ve always used high quality, naturally sourced products, so there was never any “instant” results. I judge a product on the onset by how my skin reacts - did it absorb well, any reactions, redness, acne, how my makeup sets, etc. For me, Saranghae has always been a positive - absorbs well, my skin loves it, no redness, no acne, makeup good. Over time, people started commenting that my skin was glowing, radiating. Asking what I am using. I finally noticed. Not only did Saranghae feel good, but my skin has transformed into looking amazing. Sorry for the lengthy explanation, but you asked...:blush: I tell EVERYONE, as anyone who knows me, knows that I’ve vetted everything on the market.”

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Posted 6 years ago

“Karen Wilson was a fabulous customer care specialist! She helped me on one of the biggest buying days of the year...Black Friday, no less! I so appreciate it when someone pays attention to my questions and gives super speedy service. Would totally recommend this company”

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Posted 6 years ago

“I had, what seemed, to be a ton of questions and Karen did such a fantastic job with getting answers back to me in a timely manner! Thank you again, Karen! Happy Holidays to you and the rest of the Saranghae family!”

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Posted 6 years ago

“I have never worked with such a Company with great customer service. I love the products my face feels great. So happy I found them.”

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Posted 6 years ago

Saranghae Skincare is rated 4.8 based on 1,009 reviews