Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 829 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 829 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

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“bought a new washer and dryer 2000.00 had it for 5 days did my first wash and dry the dryer is making A thumping noise called lowes they told me to call the manufacture that lowes dosent fix there problems. My other option was to return the items after paying for delivery and set up. Which would only give me store credit. Bad customer service shame on you lowes will never shop in your store again.”

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Posted 1 year ago

“Absolutely no service at all I don't care how many times you call they will not answer the phone. When you go to the store no one is ever in their departments. The person working in home decor is never where she is suppose to be and know nothing about blinds. She is totally useless”

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Posted 1 year ago

“11:00am no checkouts open. Getting tired of self checkouts while employees standing around with phones to their ear. If I have to do their job give me a discount. Next time I will go to ACE hardware where they appreciate your business. Staunton Va. store is terrible.”

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Posted 1 year ago

“Terrible customer service and online experience plus the 52 minute wait for a phone rep that was working from home with a baby crying in the background”

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Posted 1 year ago

“Good morning. This particular review is not being provided to speak of one of the Lowes stores in general although I am compelled to speak of a certain person in general and how he conducted himself at the Lowes store in Anderson, SC (Highway 28 bypass). The gentlemans' name is Marasalis. I walked into the store to pick up an order and Marasalis was at counter. He happened to be on the phone at the moment and I could not help but notice how professional he was speaking to the person on the other end. When he hung up the phone he was immediately prompted to request a favor from one of the his employed associates asking them if they could do something for him.. and of course the person replied "no problem." Marasalis then looked at me and kindly said "how may I help you sir"..? He called receiving to ask for someone and the person was not present at that time so he said to me that he would go back to pick up my order. In a few minutes he returned with my order and suggested that we open the box to see if the contents was what I had ordered and make sure that it was not damaged. I had to ask him if he was one of the managers and he politely said no with a smile.. and I politely said with a smile.. "well you should be because you have all the professional qualifications and you know how to work with people and you know how to treat a customer. I must say that this gentleman (Marasalis) has been overlooked and should be placed into some type of managerial position. He would be an asset to all.”

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Posted 1 year ago

“I was asked to leave the East Tucson Location after describing an associates behavior as Bitchy. Management took great offense to this word. It means spiteful, malicious and arrogant behavior. This was all because of trying to use Military Discount in the store and being regularly lectured by this associate. For a company that gives military discount and thanks Veterans for their service they were not interested in the fact I have a Traumatic Brain Injury and I have to hunt for words. I tried explaining this to managers and they said Bitchy is the use of profanity and that I’d I had used spiteful, vindictive, arrogant or malicious to describe the associates behavior I would not have been asked to leave. One manager brought the fact if I had said this about a family member he would have been insulted. He even raised his voice and proceeded to argue over the phone. I’ve been shopping at this location for 10 years and never seen such a lack of interest or unprofessionalism especially in management.”

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Posted 1 year ago

“Low prices”

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Posted 1 year ago

“Terrible customer service at Lowe’s in Laurel, MD. Spoke with 2 supervisors and neither one could tell me when I would get my appliance delivery. The delivery was cancelled for some unknown reason. I had to call Lowe’s customer care. They helped me. I paid thousands of dollars for my order and The Laurel store is staffed with employees who really could care less about my order. Buyer beware of this store.”

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Posted 1 year ago

“Thanks for screwing over the Military Veterans with your stupid Rewards card! Anyone can apply for this! The once 10% discount is now 5% Will take my business to Home Depot from now on! Screw you!”

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Posted 1 year ago

“Lowe's has specialists that are actually specialists in their departments, not just sales people. You go into any other big box hardware store and they are sales people that will literally sell you anything. At Lowe's they know their department. Shop at Lowe's for knowledge and accountability.”

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Posted 1 year ago

“I bought whirlpool side by side refrigerator from Lowe’s in Lebanon tn. From placing my order to having delivery to installing, I rank it a A+ all the way, —- Sales was so informative and friendly. She explained everything in detail. — the two delivery installers were outstanding — very careful, very friendly, cleaned everything up and was so professional. — Lowe’s in Lebanon TN Appliances are Terrific— we are well pleased,”

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Posted 1 year ago

“Well, after all the business we’ve given Lowes.. making gardens, purchasing washer, dryer & all our appliances, remodeled our bathroom & redid our entire kitchen, we get kicked in the face. We don’t do online pmt so we will be punished by asking for a paper statement (charged $1.99 PER MONTH!) Screw that! We will be giving our business somewhere else that Appreciates there customers!”

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Posted 1 year ago

“Very simple- placed an order online for a washer and dryer $2k. Delivered in pouring nasty rain- did not notice a few cut marks on top of dryer. Called customer care to no avail. Someone will reach out. Waited 4 days and they said someone called (absolutely did not) and still waiting on a simple resolution, swap out or give me something off. They want to come take it and then get me the replacement the following week. Absolutely not- I wish I never purchased from them. And I have spent almost 100k with them, 2 kitchens, 2 bathrooms, whole house of windows, all my yard supplies, tractor etc.... way to treat me right.”

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Posted 1 year ago

“Your customer service is horrible. I was looking to purchase weed killer, insect killer, lawn bags and Glade fragrance. The total cost is $60.00. When I approached the register they were all self-service. I don't know how to use the register, I needed help and not one employee was around for my questions. I had to leave the products in the cart and leave. Lowe's, you lost $60.00 from me a regular customer with a credit card. Well, make that, former customer. Gerald Leveske.”

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Posted 1 year ago

“I have had to return 2 items in 2 days that did not have all the parts and one even had the wrong instructions. I'm currently waiting for a dishwasher to be delivered and now I'm concerned that it will be used and missing parts as well. I'm very disappointing, went to return for the 2nd time today and I did not even get an apology . We are in the middle of a remodel and I may just be driving further to go to Homedepot.”

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Posted 1 year ago

“Try and buy something and have it shipped and it’s impossible. Customer service doesn’t know why so WHO does. What a joke ! As much as I hate HD at least you can order online. I got rid of my account!”

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Posted 1 year ago

“I buy alot of things at Lowes. But do not buy carpet at Lowes. There carpet may be very good but their installers are very very bad at customer service and at scheduling. You wait forever to hear from them. They tell you their going to call by certain date and never call.”

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Posted 1 year ago

“The fence measure guy from the contractor missed 2 appointments and I was not notified that he was not coming. So I called Home Depot and they had the measurements the next day and quote and scheduled the installation in a weeks time, as opposed to Lowe’s in 3 weeks.”

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Posted 1 year ago

“Ordered 5 appliances March 18 to be delivered on April 5th. Receive an email on April 2 that delivery is moved to April 30. There was no explanation or apology . Different services were put in place that worked around that delivery. This now delayed the plumbers work and cabinet installation . Canc order and went to PC Richard. They priced us $400 less and delivery was 2 days later . Will never show Lowes again.”

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Posted 1 year ago

“Reordered same item 3 times. It's never been delivered. Out of 6 items, a 6,000$ order that only 1 item was delivered. I will never order from lowes again.”

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Posted 1 year ago

Lowes is rated 1.6 based on 829 reviews