Lowes Reviews

Name: Lowes
Rating: 1.60

1.6 Rating 865 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 865 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good morning. This particular review is not being provided to speak of one of the Lowes stores in general although I am compelled to speak of a certain person in general and how he conducted himself at the Lowes store in Anderson, SC (Highway 28 bypass). The gentlemans' name is Marasalis. I walked into the store to pick up an order and Marasalis was at counter. He happened to be on the phone at the moment and I could not help but notice how professional he was speaking to the person on the other end. When he hung up the phone he was immediately prompted to request a favor from one of the his employed associates asking them if they could do something for him.. and of course the person replied "no problem." Marasalis then looked at me and kindly said "how may I help you sir"..? He called receiving to ask for someone and the person was not present at that time so he said to me that he would go back to pick up my order. In a few minutes he returned with my order and suggested that we open the box to see if the contents was what I had ordered and make sure that it was not damaged. I had to ask him if he was one of the managers and he politely said no with a smile.. and I politely said with a smile.. "well you should be because you have all the professional qualifications and you know how to work with people and you know how to treat a customer. I must say that this gentleman (Marasalis) has been overlooked and should be placed into some type of managerial position. He would be an asset to all.”

Helpful Report

Posted 1 year ago

“I was asked to leave the East Tucson Location after describing an associates behavior as Bitchy. Management took great offense to this word. It means spiteful, malicious and arrogant behavior. This was all because of trying to use Military Discount in the store and being regularly lectured by this associate. For a company that gives military discount and thanks Veterans for their service they were not interested in the fact I have a Traumatic Brain Injury and I have to hunt for words. I tried explaining this to managers and they said Bitchy is the use of profanity and that I’d I had used spiteful, vindictive, arrogant or malicious to describe the associates behavior I would not have been asked to leave. One manager brought the fact if I had said this about a family member he would have been insulted. He even raised his voice and proceeded to argue over the phone. I’ve been shopping at this location for 10 years and never seen such a lack of interest or unprofessionalism especially in management.”

Helpful Report

Posted 1 year ago

“Low prices”

Helpful Report

Posted 1 year ago

“Terrible customer service at Lowe’s in Laurel, MD. Spoke with 2 supervisors and neither one could tell me when I would get my appliance delivery. The delivery was cancelled for some unknown reason. I had to call Lowe’s customer care. They helped me. I paid thousands of dollars for my order and The Laurel store is staffed with employees who really could care less about my order. Buyer beware of this store.”

Helpful Report

Posted 1 year ago

“Thanks for screwing over the Military Veterans with your stupid Rewards card! Anyone can apply for this! The once 10% discount is now 5% Will take my business to Home Depot from now on! Screw you!”

Helpful Report

Posted 1 year ago

“Lowe's has specialists that are actually specialists in their departments, not just sales people. You go into any other big box hardware store and they are sales people that will literally sell you anything. At Lowe's they know their department. Shop at Lowe's for knowledge and accountability.”

Helpful Report

Posted 1 year ago

“I bought whirlpool side by side refrigerator from Lowe’s in Lebanon tn. From placing my order to having delivery to installing, I rank it a A+ all the way, —- Sales was so informative and friendly. She explained everything in detail. — the two delivery installers were outstanding — very careful, very friendly, cleaned everything up and was so professional. — Lowe’s in Lebanon TN Appliances are Terrific— we are well pleased,”

Helpful Report

Posted 1 year ago

“Well, after all the business we’ve given Lowes.. making gardens, purchasing washer, dryer & all our appliances, remodeled our bathroom & redid our entire kitchen, we get kicked in the face. We don’t do online pmt so we will be punished by asking for a paper statement (charged $1.99 PER MONTH!) Screw that! We will be giving our business somewhere else that Appreciates there customers!”

Helpful Report

Posted 1 year ago

“Very simple- placed an order online for a washer and dryer $2k. Delivered in pouring nasty rain- did not notice a few cut marks on top of dryer. Called customer care to no avail. Someone will reach out. Waited 4 days and they said someone called (absolutely did not) and still waiting on a simple resolution, swap out or give me something off. They want to come take it and then get me the replacement the following week. Absolutely not- I wish I never purchased from them. And I have spent almost 100k with them, 2 kitchens, 2 bathrooms, whole house of windows, all my yard supplies, tractor etc.... way to treat me right.”

Helpful Report

Posted 1 year ago

“Your customer service is horrible. I was looking to purchase weed killer, insect killer, lawn bags and Glade fragrance. The total cost is $60.00. When I approached the register they were all self-service. I don't know how to use the register, I needed help and not one employee was around for my questions. I had to leave the products in the cart and leave. Lowe's, you lost $60.00 from me a regular customer with a credit card. Well, make that, former customer. Gerald Leveske.”

Helpful Report

Posted 1 year ago

“I have had to return 2 items in 2 days that did not have all the parts and one even had the wrong instructions. I'm currently waiting for a dishwasher to be delivered and now I'm concerned that it will be used and missing parts as well. I'm very disappointing, went to return for the 2nd time today and I did not even get an apology . We are in the middle of a remodel and I may just be driving further to go to Homedepot.”

Helpful Report

Posted 1 year ago

“Try and buy something and have it shipped and it’s impossible. Customer service doesn’t know why so WHO does. What a joke ! As much as I hate HD at least you can order online. I got rid of my account!”

Helpful Report

Posted 1 year ago

“I buy alot of things at Lowes. But do not buy carpet at Lowes. There carpet may be very good but their installers are very very bad at customer service and at scheduling. You wait forever to hear from them. They tell you their going to call by certain date and never call.”

Helpful Report

Posted 1 year ago

“The fence measure guy from the contractor missed 2 appointments and I was not notified that he was not coming. So I called Home Depot and they had the measurements the next day and quote and scheduled the installation in a weeks time, as opposed to Lowe’s in 3 weeks.”

Helpful Report

Posted 1 year ago

“Ordered 5 appliances March 18 to be delivered on April 5th. Receive an email on April 2 that delivery is moved to April 30. There was no explanation or apology . Different services were put in place that worked around that delivery. This now delayed the plumbers work and cabinet installation . Canc order and went to PC Richard. They priced us $400 less and delivery was 2 days later . Will never show Lowes again.”

Helpful Report

Posted 1 year ago

“Reordered same item 3 times. It's never been delivered. Out of 6 items, a 6,000$ order that only 1 item was delivered. I will never order from lowes again.”

Helpful Report

Posted 1 year ago

“We went through the lay process and measurements with Lowe’s counter top person, came to the estimate and when the Lowe’s contractors came out and did the final measurements. It was twice the price of the original estimate. Measurements didn’t change!”

Helpful Report

Posted 1 year ago

“Went to Lowe's in Plant City to purchase a range they only had one left and it's the one on the floor that is on clearance but they won't sell it because it's the only one left. I think that's ridiculous you either want to sell your products or you don't want to sell your products and yes I did talk to the store manager Zack and he said no we will not sell it unless we have something to go in its place. That's not a way to run a business sorry so we're going to go to Home Depot and get it and Lowe's can stick it in the ear.”

Helpful Report

Posted 1 year ago

“Bought stuff for a complete renovation and they refused to take items back 6 day's after the 90 day's. I purchased a washer, dryer, stove, fridge, and microwave. I also purchased paint, flooring, light fixtures, etc. I was returning some cold air returns. I even asked for just a store credit and was refused! I won't purchase anything else from there! I will take my business elsewhere! Had I known this is how I'd be treated I would never have purchased a dime from them!”

Helpful Report

Posted 1 year ago

“I purchased an over the range microwave on March 29, 2024. Sales person told me it would be installed the following week. Now the installer is saying they are booked and it will be another week. Installer said Loews employee misinformed me of installation times. Had I known this, I would have bought microwave at Home Depot which could have installed it sooner. When I called the store manager of store number 1023 Bedford Hts. Ohio, the operator took my name and the message and said she would have store manager call me back. They did not. Very disappointed.”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 865 reviews