Lowes Reviews

Name: Lowes
Rating: 1.66

1.7 Rating 972 Reviews

15 %

of reviewers recommend Lowes

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1.7

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

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“When it comes to home improvement, we all know that Lowe's is the go-to destination for all our needs. From power tools to gardening supplies, they have it all. But did you know that Lowe's offers more than just great customer service? Their commitment to providing the best possible experience goes beyond that and here's why. Expert Advice: One of the things that sets Lowe's apart from other home improvement stores is their knowledgeable staff. From the moment you step foot into the store, you are greeted by friendly and helpful associates who are always willing to go the extra mile to assist you. Whether you have questions about a project you're working on or need recommendations for the right tools and materials, they are there to guide you every step of the way. This level of expertise is hard to find in other stores and is a true testament to Lowe's dedication to providing exceptional customer service. In-Store Workshops: Another way Lowe's goes above and beyond for their customers is by offering in-store workshops. These workshops cover a wide range of topics, from basic home repairs to DIY projects and everything in between. These workshops are free and open to everyone, making it the perfect opportunity for beginners to learn new skills or for experts to brush up on their techniques. Not only do these workshops provide valuable knowledge, but they also foster a sense of community among customers and showcase Lowe's commitment to helping people become more confident in their home improvement skills. Online Resources: In today's digital age, online resources have become a necessity. And Lowe's understands this. That's why they have a multitude of online resources available for their customers, including project guides, how-to videos, and even a virtual room designer. These resources are not only convenient, but they also demonstrate Lowe's dedication to being a one-stop-shop for all your home improvement needs. Eco-Friendly Initiatives: In recent years, Lowe's has also made a strong effort to be more environmentally friendly. They have implemented various eco-friendly initiatives, such as recycling programs, sustainable product options, and energy-efficient solutions. This not only benefits the environment but also shows Lowe's commitment to being a responsible and conscious company. Giving Back to the Community: Lastly, Lowe's also has a strong commitment to giving back to the community. They have partnered with various organizations to support local communities and have also launched programs such as Lowe's Heroes, where employees volunteer their time and skills to help those in need. This shows that Lowe's is not just a business, but a company that cares about the well-being of the communities they serve. In conclusion, it's clear that Lowe's offers more than just great customer service. Their commitment to providing expert advice, in-store workshops, online resources, eco-friendly initiatives, and giving back to the community, truly sets them apart from other home improvement stores. As a customer, you can expect a top-notch experience at every visit to Lowe's. So next time you're in the market for a home improvement project, remember that you're not just shopping at a store, but you're also supporting a company that values its customers and the community.”

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Posted 2 years ago

“Lowes VB. I am sure all Lowes are the same. Ordered refrigerator and had it delivered. There is a dent in the side and the doors were not even in the front. There is a dent in the front also. I will never again buy an appliance from Lowes. I will always buy from an appliance store. They never bring a product with flaws. Lowes did twice, unfortunately we did not notice until after it was delivered. Lesson learned.”

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Posted 2 years ago

“Up coming Google review : Thank you Kelly of Lowe’s in Murphy Texas Wow Amazing Kelly has a heart for helping others and in particular this customer who was wrestling with the purchase of new home accessories in another state no less. Four different times: Kelly and other Lowe’s associates Daniel, Morgan and Cornelius and LC and Susan helped me problem solve the purchase of multiple rooms furnishing down to the shutters and faucets, doors, storm doors , paint and house generator and toilets and house numbers as well as the Pro Option for my Arkansas contractor Go to Lowes in Murphy Tx today you won’t regret it! Thank you so much Kelly and the Murphy Tx Lowe’s team .”

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Posted 2 years ago

“My wife and I bought a couple of dills plants to plant with our tomato plants. When we purchased them, they looked pretty bad, almost dead. We asked the associate if they think the plants would make it. She stated that if they don’t, come back and we will replace them. I went back today to get them replaced and customer service stated that Lowe’s cannot return them without the dead plants. This was unreal to me.”

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Posted 2 years ago

“I tried to return 3 valves that my nephew bought for me that were the wrong valves. Because he threw the receipt away, Lowes refused to allow me to exchange, return or even an in store credit. Worst company policy I have ever heard of. What a terrible company to buy from.”

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Posted 2 years ago

“I purchased a kitchenaid dishwasher 11/27/23 and spent $908.46 it stopped working and no I didn't purchase extended warranty. When I called Lowes 1745 Tamiami Trail, Venice, Fl the woman that answered was beyond rude and said it wasn't Lowes problem, I asked for suggestions on repair companies and she stated she didn't know any, when I said my Lowes in Iowa had list of companies she then came up with a phone number to call. I wish I had read Lowes reviews before I spent over $900.00 dollars, our business is also a pro member with Lowes.”

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Posted 2 years ago

“Lowe’s delivered a dryer to us this week and did an excellent job of setting up and removing the old one. Dusinel did a great job. I’d recommend him any time.”

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Posted 2 years ago

“I should have read the reviews before I shipped here. I have been buying appliances from Lowes for years. I have had excellent service. This is my last purchase from Lowes. They will not do a thing for you if your purchase is 1 day beyond 30 days. The Customer Service is terrible. They answer the phone and hand up on you. Read the reviews before you shop here.”

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Posted 2 years ago

“Bardstown lowes went there last night and no one would help in lumber last week they had a guy name Matthew and he would go out of his way to help anyone he was actually doing everybody else job loaded a whole pallet of concrete for me by himself they need more worker like him . Manager stand around like there to good to work”

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Posted 2 years ago

“I had a bad time for $3.17 dollars, I bought two very large hooks and came to exchange them for smaller ones. It's not that I wanted the $3.17 dollars. Unfortunately I couldn't find the receipt, I paid in cash because it was such an insignificant amount. That was at a media show at Lowes in Royal Palm Beach, Monica didn't even want to listen to me, she treated me like trash, I asked to speak to the manager Debbie, she also came with an attitude, at least she let me explain that I wanted a smaller hook. After showing my license, she gave me a credit. What I changed cost that same $3.17. That's why I never go into Lowes, they are very ridiculous. I imagine if it had been $20 dollars, you can see that they are faltering, homedepot never makes those ridiculous things for $3.17”

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Posted 2 years ago

“I ordered a fence for my yard . I spent a total of $8000 dollars. I ordered it in April we are now at the end of May. They delivered half my product that is sitting in my drive doing nothing . Im still waiting on 30 post and caps. Ive been on the phone with corporate and managers of the store sales team members the contractor and no help with getting the product i need . Iam at war with all my neighbors because i was told to take down my fence and now they all have walk their dogs everyday. This company is horrible do not do business with . Hire someone private. I even had managers from the west windsor store in N.j. walk away from me while i was on the phone with sales team his name was Rob . I left the store very upset. I want to cancel the order but i feel i will loose more then gain at this time . I will never ever do anything with company they all are trained to lie to their customer especially when they say we will call you in 2 days with answers. I highly warn everyone.”

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Posted 2 years ago

“Lowes in Hanover Pa. manager Wayne is the Best! We went in looking for a riding mower and he helped us with getting one and tipped us on how to use it and what fluids to put in it. He was Great! I highly recommend reaching out to Wayne while shopping Lowes to help you with all your needs. Thanks Wayne! The Christoffersons”

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Posted 2 years ago

“I had an acct with a credit limit of a whopping $179. for 2 years. I was never late on a payment here, or any of my charges. I lost my card and called to get a replacement and was informed my acct was closed a month ago because they did a periodical review and TransUnion said I have too many open cards with high balances. Never missed a payment on anything. Menards just gained a new customer, along with all my family. Their prices are better on most merchandise anyway.”

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Posted 2 years ago

“It’s Mother’s Day, and it’s get my new refrigerator delivered. Two large men, claim when they go to move my old refrigerator, they can’t touch any copper pipes!! They hand me the wrench to undue the piping from my old refrigerator. I am a senior citizen, woman and in a dress!!! I was furious and crying. Water came out of the pipe, the water line was hooked up. I didn’t know it was. I never had an ice maker attached to my old refrigerator. The two thugs just stood there doing NOTHING! I turned the main water off, not knowing where the shut off valve was. Now what!! Without knowing where the water line was, I had to take the wrench and attach my old refrigerator line back up. I was on my hands and knees again. The younger of the two, finally grabbed the wrench from me and tightened it up. No one ever mentioned this would be an issue and WTF, there are copper pipes all over the place! How rude and disrespectful not to do this for me. They left the new refrigerator but also the old one. I had to hire someone else to cap off my old refrigerator. Now Lowe’s will not be picking my old refrigerator up until next week!! Lowe’s your level of customer service sucks! You hire these 3rd party delivery companies. I hold you accountable.”

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Posted 2 years ago

“I bought a power washer not even 2 years ago. After 3 uses of this Simpson Honda brand 3200 gas washer, it is leaking in places I didn’t think it could. Of course, you have 90 days to return and can buy an extended plan. The Bloomfield, CT Lowe’s was horrible. It took me 1 hour to speak to a human being. Then I got the typical BS. The manager admitted making like $15/hour and treated me like I was bothering her, not looking for anyway to help. Welcome to modern America. After 3 uses, my $400 investment is useless and Lowe’s does care. These workers make minimum wage and could care less.”

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Posted 2 years ago

“Worst customer service ever received my item damaged and it’s taking forever to get it fixed would never use Lowe’s again only Home Depot and would tell everyone to do the same. If I could give zero stars I would.”

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Posted 2 years ago

“bought a washer and dryer delivered and hooked up well tried to hook up the dryer and wired it wrong electrician said he couldn't explain why the house didn't burn to the ground but be thankful so after almost 1300.00 later and now going on a month of trying to get the right person on the phone they say there reimbursing me for money spent to fix their mistakes there say look for a check in the mail with in the next 5 to 7 weeks wow bet they wouldn't wait 5 to 7 weeks for you to pay them just saying and now found out if your LG dryer is not vented with metal stove pip and you have a problem with in the 1st year and LG comes out they will void your warranty lowes does not let you no this but if you look on home depot website they have a very nice video an how to do it correctly but don't look on lowes website because there is nothing there that even says that is the way LG wants them hooked up long story short do not buy appliances from lowes”

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Posted 2 years ago

“If ordering anything via delivery; try Menards. Lowes is horrible and accepts no accountability. Madd a order the 8th for the 11th. Even scheduled the delivery via the phone to verify. 11th arrived and now show, no call, nothing. So I check email only to see they rescheduled it for the 25th. No call of notification or anything. So I call the ask them wtf. Then they said they have it scheduled for the 21st. Christ on a crutch. They try to blame miscommunication. I say BS there was no miscommunication I now have 3 emails with 3 different delivery dates and a huge ass hole in the side of my house waiting for material to add the balcony. I can only i.agine the water damage that will occur and I will have to deal with due to thier inability to run their simple logistics. No one is stupid enough to open up a house 3 weeks before delivery date. But opening it up a day or 2 prior is normal. Like I said I would recommend Menards. At least they contact u via phone email and text when they change schedule. But as a home owner, I would NOT trust Lowes to thier ass to the toilet. Florence KY location.”

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Posted 2 years ago

“I’m very disappointed in this company . This is the second time I placed an order for appliances and an issue occurs. This time a day before the delivery of my fridge the order was cancelled. Now what’s upsetting is I made arrangements for this fridge and my order was not fulfilled even though delivery was confirmed a few days before. I believe because I caught the fridge half off they didn’t want to honor it. No one even tried to rectify the issue. I will never ever order anything else from Lowe’s .”

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Posted 2 years ago

“Congratulations Lowes! I never write reviews, but this level of corporate stupidity and lack customer care requires a review. I came in to return 3 tubes of OSI, a common caulk product, because I accidentally bought the wrong color. I told the customer service girl (I say girl because she couldn't have been over 18) that I could just take a credit because I was going to literally exchange these tubes for white. First she told me that "we don't do that anymore". Why? "I don't know, just a policy change, I guess." Okay, what are my other options? I don't have the receipt and my card that I use for home reno purposes was recently stolen and subsequently replaced, so when we tried to bring up my purchases with the card number, it didn't come up. So she tells me that they can't take it back. Add to that, the fact that the require me to scan my husband's military ID if I want to buy anything using his military discount. So, all the way around, Lowes has figured out how to 1) alienate good customers with poor customer policymaking, and 2) hand business to thier bigger competitor, Home Depot. I never thought I'd be singing Hone Depots praises, but by contrast, they are much more sensible with thier customer policies and service. Bye bye, Lowes. Thanks for nothing.”

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Posted 2 years ago

Lowes is rated 1.7 based on 972 reviews