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Lowes Reviews

1.6 Rating 492 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

1.6

Based on 492 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Lowes 1 star review on 12th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a new washer and dryer delivered. The doors on the washer and dryer hit each other. I asked delivery guys if they could switch the appliances around the one guy was snippy and said then we have to go to truck and get longer hoses he was in a hurry and was mad I asked so I said never mind then. They also left all the Styrofoam all over the floor and threw their garbage on my counters. Left it very messy.”

Posted 3 months ago

“I would give a zero review to Lowes. I ordered a smoker, expected delivery date today. I went to the store, after a half hour of waiting to find out the delivery date, I was informed that the item had no shipping or delivery date. They offered to cancel the order and order a more expensive one with a 2-week delivery date. They never notified me the item I ordered was not going to shipped to the store as promised.”

Posted 3 months ago

“Lowes has tried to deliver me a washer and dryer and all three deliveries have had major damages to the Washer and dryer and after six weeks of delivery issues I had to take a damaged set as there was no other washer and dryer arriving anytime soon and Courtney from Lowe’s executive customer care issues me a case number with a $500 credit due to the numerous issues and now Lowe’s’ executive customer care is refusing to honor what Courtney promised me and now I had to file a complaint with the better business bureau due to Lowe’s being such a terrible company for customer resolutions . I have received at least three calls a week from Lowe’s customer care telling me that they will not compensate me and this will be the last conversation yet they keep calling me! AVOID LOWES AT ALL COSTS!”

Posted 3 months ago

“2PM-Placed order in store with sales rep who stated they had 3 of the washers I wanted in stock and that our order was gonna be ready for pick up at 4pm. 4PM- We went to the store, and were told “we can’t find your item” we will let u know once we find it. 5:50- called the store, CSR told me she could not help. After reexplaining myself, she transferred me to appliances even when she told me at the begging of the conversation that no-one was there. My call got transferred back to CSR, who promised me to call me back in 10 min. 6:30- I Called the store again, spoke with 4 people, (20 min)got transferred to a manager who never answered. 6:50- Finally got a knowledgeable CSR who physically checked for my item, informed me they did not have it and cancelled my order.”

Posted 3 months ago

“I was picking up a few things at my local Lowes in West Ashley. Kevin helped me. I was trying to find a part and Lowes didn't carry it, but he made a few suggestions for where I could get it. He was so cheerful and so helpful I just couldn't believe it. He carried my stuff for me and loaded it into my SUV. So nice.”

Posted 3 months ago

“Tallahassee Lowes Commonwealth Blvd . The customer service used to be great . Everyone you ran into was friendly and helpful . Now they have very few people that know what they are doing . I am a contractor and have built two homes and remodeled several more out of this Lowes . Most recently I went in on a Saturday morning and loaded all material I needed for a deck project . No one offered to help me load 12'4x4s or 16' lumber . Another customer helped me and even helped me to push the cart . When at checkout the girl running the register did not know a 2x4 from a 6x6 . I asked for help and she went straight to another customer. I saw a few employees in the section next to the checkout and asked for help . One guy got off his phone to tell me he would see if he could find someone . This was the worst customer service experience I have ever had . Since then I have moved all of my business to Home Depot. When you walk in the door and down any aisle you are greeted with a smile and someone asking if I need help . This is how Lowes used to be , but no longer .”

Posted 4 months ago

“I ordered my items on line. 2 itwms out of stock. When i checked in for curbside pick up I waited 5 mi utes for my items. Then whe I called the store the associate hung up on me.”

Posted 4 months ago

“Midea dryer after purchasing the washer/dryer combo we started having issues with the dryer that only got worse with time after contacting Lowes we were advised to Contact Midea which we did and was told it was Lowes issue to contact Lowes after several attempts to resolve the issue with the dryer working some of the time it only got worse we are now without a dryer that didn't even last one year the Maytag we had lasted 38 years without one.issue whenever we contacted Lowes again they.said they'd sell us another one with 10 percent discount lol if they're not gonna stand behind the products they're selling I'll never buy another thing from them and I'd advise anyone that's thinking about buying from them to not to because once they get your money you'll be on your own no pride in customer service at all and will not stand behind what they sell”

Posted 4 months ago

“It is impossible to change the billing address for the Lowe's Commercial Account. We have tried for months but they are still sending statements to the previous address that are being forwarded by the post office. Forwarding does not last forever and I will not have Lowe's ruin my credit because they cannot manage their billing addresses or at least allow the customer to manage it. Just spoke to another person with the credit department at Lowe's who could not make it happen so we just closed the account. DONE with Lowe's.”

Posted 4 months ago

“ordered some items order number 929343207. They never sent me an email giving me status and now they tell me they don't know what the status is. I have called customer support twice and they have not been able to resolve it. Because they say it a store issue, no it is a Lowes issue. I keep getting the run around and I still don't have my order and it has been two weeks. I need it know!! I would never order anything from Lowes again because they do not care about their customers. You cannot even talk with a manager. They say call the store. The issue is I order the items through Lowes Web site and they did not give me a choice to send the parts to my house. They forced me to pick a store so I picked one that was the closet. Now they tell me corp is not responsible I have to work with store. Why is that when I ordered them from Lowes, not the store. Just another way they can give you the run around and take no responsibility screw the customer. You cannot even call cooperate to log a complaint. Not a good way yo run a company . I recommend no one should buy anything from Lowes because they don't care about the customer!!!!!!!”

Posted 4 months ago

“Over $42,000 worth of cabinets 11/4/23 Refund. We would like to receive the proper color trim, shoe molding crown molding, and crown starter strip. The hardware for the pull-out drawer, and hinges for the cabinet doors. We purchased cabinets from Lowes in Akron on 11/4/2023 and 11/25/23 Prier to purchase we asked to receive the final 3D rendering to verify that it was correct and did not receive it.dreing the design process we inquired if we could take the cabinets top to near the 92” ceiling instead of the original 84” of the current layout. Adam stseted we could extend the cabinets to 90”. It was desuced that we would order crown molding for the additional 2” to give it a finished look. We asked if the pantry would stand up with 92” ceilings. We were told by Adam the pantry would fit with 92” ceiling becous it was two cabinets stacked on top of each other. Our sales rep Adam assured us that the order could be delivered on a Saturday, as we are not available during the week. After purchasing the cabinets, we were contacted by the delivery team and were told a Saturday delivery was not possible. We reached out to Adam and after some back and forth it was agreed the cabinets would be delivered to Lowe’s and we would pick them up there. We received the cabinets 12/16/23, when we were picking up the cabinets, we noticed the height of the pantry and asked the question if the cabinet would fit with the height of the ceiling. Adam the Lowes employee assured us that it would fit. He stated that there was Styrofoam and packaging in the box and the pantry cabinets was in 2 pieces. On 12/17/23 the pantries were carried into the house unboxed and it was 1 cabinet not 2. We tried to stand it up and due to the height of the cabinet vs. the height of the ceiling it was not possible. The cabinet was boxed back up and Adam was called. When we spoke to Adam. Adam stated the toe kick was removable, so we checked and discovered that was not the case. Adam then started to cut the toe kick off place the toe kick in place first then nail glue the base to the cabinet once placed where it will go. Adam would then order skins to cover the damage that was done to solve the problem of getting the cabinets in place. We agreed to the ordering of the skin based on Adams suggestion and cut the bottom of the cabinet to be able to stand it up in the kitchen and put it in place. We began to open the other cabinets and install the top cabinets wen it was discovered that the filler needed to place the top cabinets was the wrong color. We also found that a bottom cabinet was ordered in the wrong color. These issues were reported to Adam who said he was placing the order with KraftMaid. Adam stated the filler should come in quickly as KraftMaid keeps them in quantity in the factory. Unfortunately, the cabinet would take some time because the factory would be closing for the holiday but the order was placed prior to the close of the factory so it would be a couple weeks once the factory opened. The miss order of the color of the cabinet caused a delay in us being able to complete the kitchen project in the two week time frame we allotted for this phase of the project. We could not install the top cabinets without the filler. We could not install the bottom cabinets without the top first being installed. We were told the filler for the top cabinets would be in on 01/11/24. We would be in the store to pick it up the following Saturday. 01/13/24 we arrived at Lowe’s and was told the shipment had ben delayed. We were told the store would contact us when they were in. we spoak to one of the store managers in regard to the the Lowe’s employee (Adam), and all the problems he had caused by his improper ordering of the cabinet color and pantry high. The manager said he would look in to it. Adam called and stated the cabinets were in and we could pick them up on 2/3/24 and the manager Aaron would be there for us to talk to. When we arrived at Lowes Aaron was not in and had left for the day. We were not told that Aaron would only be in on Saturday for a few hours in the morning. We did take the cabinets, skins and filler home with us. On 2/4/24 we took the skins out of the box to see how they would look to discover that Adam was incorrect and because the cabinets were finished on both sides the skins stuck out and looked terrible. We still did not receive the hardware for the sliding drawer, or the hinges for the cabinets. At this point we decided to check the trim, crown molding, and toe kicks to make sure we had the correct colors. Half of the crown molding was the wrong color, and trim were the wrong color. We took back the skins along with the 2 cabinet doors that did not have hinges, the Crown molding, and trim to show the wrong color was ordered. Aaron was at the store and stated they had crown molding we could take and use that was the correct color, however, it was the wrong style of crown molding. We explained to Aaron how terrible this whole ordeal has been with all the mistakes and he listened and took notes on what needed to be corrected. We then asked about the ordering of the Crown starter pieced that were on the display at the store noting that we did not have that and trying to figure out where we were supposed to tack the crown to. Aaron went and got JR the other cabinet employee to see if he could answer our question. JR when he first came over he had a very condescending attitude towards my husband. As we were asking questions about the cabinets that were ordered and how the crown that was ordered by Adam for the cabinets. JR refused to lisen to the problem. Is sted JR continued to talk over and infirm us that he had installed cabinets for 30 years and he know what he was talking about (implying we did not and that was the problem). Seeing we were getting nowhere my husband asked him to show us an example of the cabinets we ordered with similar crown installed on it. When we found an example in the store my husband tried to explain what was missing in what we received. JR again cut my husband off mid-sentence. Wen JR finaly allowed him to speek JR agreed that the crown we were sold would not work without a starter strip the same color as the crown. Then JR proceeded to tell us that the skins would fit on the side of the cabinet, when in fact they did not fit in the way they were supposed to. We hed to show JR pichers of the pantry cabinets with the skins before he finally agreed, and finally finally changed his condescending attitude. Unfortunately mortar and Hardie bord has been installed on floor boxing in pantry cabinet. This initially exiting project of my dream kitchen has turned in to a nightmare that seems to hav no end in sight. Now all our new appliances for the kitchen could not be delivered. The store had to take delivery of them as we have on where to snore them. The cabinets can’t be installed until we have a resolution to the pantry problem.”

Posted 4 months ago

“Tried to order an exterior door around or near Nov 5 2023. A representative came to our home to measure and take down the information of what door we wanted. Got my father a credit card to Lowes. Contacted a company to come out and remeasre door. Did hear from them. I called and left several messages and was told I would get a return call. No dice. I tried to contact the gentleman that came out, but got nothing. 60 days or so later,I got a hold of him. He said he called me but got no response. I looked at my cell and his number never appeared. I tried again to work with him. He took all our information i.e card number etc... but didn't hear anything again. Call the installment department and they never received an order. So here January 21, 2024 we have no door and no one has contacted us. A manager was supposed to call, but never heard from him as well. Please stay away from Lowe's in Victorville Ca. Store #1001.”

Posted 4 months ago

“Anyone who is looking to do a home improvement project through Lowes should run! I paid Lowes in full over 7 months ago to complete a very simple kitchen project. My cabinets were already done. We ordered cabinets for a basic kitchen island to match the existing cabinets and we ordered countertops. The total was $20,000. (We also purchased the backsplash, sink and fixtures from Lowes as a separate purchase) Photos of everything are attached to show just how easy this job should have been. This process has been a disaster from day 1. I emailed them the exact island that I wanted along with the make and model # of the countertops. One would have thought this was simple enough. Their terms state that a Lowes rep has to come to the house to take the measurements. Fine, they did so- twice. Not only did their "design team" screw up the design of the basic island, but the measurements for the cabinets were also wrong. When the cabinets arrived, they had to be sent back. Lowes tried holding me accountable for the measurements and wanted to charge me for the wrong cabinets because I signed a contract that included THEIR measurements in it. Next, they forgot to pick up the wrong cabinet for over a month. I called for an update. They had no idea that I still had the cabinets. They eventually sent someone to pick the cabinets up but neglected to call me to arrange the pickup. I got a call from a driver that was 10 minutes from my house. Luckily, I was home and let them come get them. Weeks later, I hadn't heard a word from Lowes so I called for an update. They asked me if I still had the wrong cabinets. I explained that the picked them up. They looked into this and then said that they would now order the correct cabinets. Weeks passed, I called for another update. They still hadn't ordered the new cabinets, but they "escalated" the ticket. There is zero communication between their multiple departments and zero communication with their customer. If you don't call them, you will never hear from them. You have to hound them relentlessly. The manager has 24-78 hours to return your call. Three weeks go by before I call back, and guess what? The manager is still not available. He has spoken to me once. During that one call, he said that he reviewed the recorded zoom design meeting and the emails on the file. He agreed that this has been a disaster on their end from day one. He said that Lowes would give a discount on the project to "make things right." After multiple employees forgot to order the correct cabinets for more months to follow, the correct cabinets arrived in the store on Dec 18th. Weeks passed without a call to schedule installation. I called and was told that they weren't aware that the cabinets were in the store. Oh My God already. 7 solid months of this! About 2 weeks ago I started getting emails and calls that they wanted me to schedule the installation. I asked Lowes to tell me how much the discount was going to be for the cluster that I have dealt with thus far. I would like to know the amount prior to the delivery and installation. I think that this is a fair question after 7 months of blatant incompetence. I was told that Lowes will not disclose the amount of the discount until AFTER they complete the entire project. This makes zero sense to me. As a consumer, I would think that I am entitled to full transparency in an agreement prior to moving forward. They have spent the past 2 weeks absolutely refusing to discuss the discount prior to completing the job. They expect their customer to have a horrible experience with every aspect of the project: design, measuring, ordering, customer service, and contract terms, but to trust them to "make things right." The discount could be $100 for all I know. My understanding is that companies are to be fully transparent during any dealings. To not inform me of what I would receive as compensation PRIOR to agreeing to letting them complete the job is RIDICULOUS! When I emailed them this, Shari and another employee at Lowes responded with asking me if I have retained an attorney. I didn't confirm or deny if I have consulted with an attorney. What if I did consult an attorney? Is that any different them Lowes having their legal team? They put a note on my acct that stated that I have an attorney and to not move forward with the project until I replied that I haven't hired an attorney. So to be clear, Lowes has been paid in full to complete this project. Their incompetence didn't allow me to move forward with the project for, at minimum, 6 months because the cabinets weren't even in the received and now Lowes is threatening to not deliver, not to install, not provide a discount, not provide a refund, not have a manager call me AND they have my $20,000 but have provided absolutely nothing? My view is that they are blackmailing me and that at this point, they have stolen $20,000 from me. Neither is acceptable and no consumer should be subject to this. They are paid to provide a service.”

Lowes 1 star review on 5th February 2024

Lowes 1 star review on 5th February 2024

Lowes 1 star review on 5th February 2024

Lowes 1 star review on 5th February 2024

Lowes 1 star review on 5th February 2024

Posted 4 months ago

“If you want us to self check have place for me to clock in and out so I get paid for doing your job if not but people back at chase register your Lossing more customers than your gaining by self check out simple but a person back on the front to take care of customers”

Posted 4 months ago

“We ordered a refrigerator to be delivered. We advised them they would need a smaller truck to get up the driveway unless they could dolly it up. They showed up with a huge truck that could not get up the drive. I spoke to the dispatch before the second attempt. They assured me they would get a smaller truck. We took a second day off of work. They brought an even larger truck and refused to dolly it up the drive. The delivery folks were unprofessional. Lowes was not helpful at all, they were unable to offer a solution. I offered to bring a small trailer to the drive and pull it up myself, but they refused to wait even 15 minutes. Very poor service all around, I would not order an appliance to be delivered from Lowes.”

Posted 4 months ago

“I go into Lowe's and ask for a simple hook for a plant to hang it. I describe it they send me all over the store back and forth back and forth. There's nobody in the store except me and I've managed to find one other person and employee. I guess the rest are hiding. I describe the hook the man tried to be helpful but he was nothing like I described whatsoever. I really don't want to go up and down a damn football field back and forth back and forth and trying to find a hook. Their customer service is the worst. They don't even know their products and they're in that store. A dismal dismal awful experience. I haven't been there in 6 months. That's my mistake I won't ever go there again.”

Posted 4 months ago

“Irmo, SC, Store Placed four boxes of floor tile that was on the shelf marked as clearance. At the register the register showed it as cannot sale. It was needed to replace some defective tile. I asked the assistant manager to hold it so I could try to get permission to buy it. Immediately after I left they threw all of it in the dumpster.”

Posted 4 months ago

“We bought an LG Appliance package at Lowe’s. It was delivered on September 7th, we bought the fridge because it had the Craft Ice option. We have had problems ever since it was delivered, the ice is salty and can’t even use it because it makes our drinks nasty. I called Lowe’s to ask about it and they told me that it was an LG issue, so we have still been fighting with them to help us on our fridge. We have had a tech come out and he replaced the ice maker inside the fridge and still a problem. They keep trying to tell us that we need a plumber to come out. Our water and ice on the front part of the fridge works perfect. We have gone into Lowe’s 3 times the manager before him the back doesn’t want to help and another gentleman up front manager won’t help us at all. He said that the package would have to be wrapped still, how are you suppose to know if it works if it is still wrapped up. I would never buy LG again or buy anything from Lowe’s because of the customer service. Like I said we paid an extra $300 for the craft ice and it hasn’t worked since we bought it. Lowe’s also said that they have had people come in and complain about this as well.”

Posted 4 months ago

“Do not buy an generator at Lowe's. I purchase a $1200.00 plus generator from Lowe's on Dec 10, 2023, on Jan 9, 2024 I lost electricity and went out to fire up the generator. After five day attempting to get help with the manufacturer with no luck, I called Lowe's and was told of the 30-Day Return Policy. Outdoor Power Equipment (Excludes CRAFTSMAN and BLACK+DECKER branded corded and cordless outdoor power equipment items, which have a 90-day return policy.) Mowers, chainsaws, generators, pressure washers, trimmers, blowers, snow throwers, log splitters, wood chippers, hedge trimmers, edgers, tillers, earth augers and brush cutters must be returned within 30 days of receiving the product and must be unused and in original, unopened, undamaged, factory-sealed packaging. A 30 day return policy unused and in the original, unopened, undamaged, factory sealed packaging. Who purchases a generator, leaves it in the factory sealed packaging and never opens the box. I will never purchase any large appliance through Lowe's again.”

Posted 4 months ago

“Purchased GE dbl wall oven electric $2,700 Lowes installed 11/21/23 Used oven first time 12/22/23 to make Christmas cookies work for 2 hours and oven shut off. Called help line they said a ge rep needed to come out. Waited for appt. Til 1/9/24 he came opened &closed oven door and said he had to order main computer board Will install 1/25/24. Received notice today 1/18/24 part is back ordered & they don’t know when it will be in.then ended notice “goodbye” Low said it’s not their problem Lowe’s in Voorhees New Jersey where we purchased it and GE has just given us the runaround they don’t know anything and they can’t really do anything try to get a hold of corporate offices cannot get a phone number even for Larry Culp Junior Ceo no help anywhere do not buy from Lowe’s do not buy GE Anything with the computer in it Lowes was happy to sell it to us and push the warranty policy yet they don’t back it up not one bit those is a disgrace so is GE”

Posted 4 months ago

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Lowes is rated 1.6 based on 492 reviews