Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 890 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 890 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

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“I ordered two garage doors a Lowe’s and the contractor who is supposed to come to delivered and install the doors never call me to schedule. I paid for service since September, today is December 3, 2024 no one has contacted me. The contractor that Lowe’s give the business to has bad customer service skills. I would not recommend to buy garage doors at Lowe’s it will take a long long long long time before someone comes to take measurements and to install it. I recommend that you use a different company to do your business with.”

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Posted 10 months ago

“Ridiculously high interest rates”

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Posted 10 months ago

“Online order went through incorrectly. Trying to call to fix situation was more than aggravating and incompetent. Deland Lowes does not answer their phone for approximately 30 minutes ringing today.”

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Posted 11 months ago

“We ordered a refrigerator from Lowe’s website. Paid for delivery, installation, and haul away. The delivery guys refused to setup the refrigerator so we had to call another person to install. Then he told us he would working in the area and would return to pickup the old refrigerator within a few hours all we had to do was give him a call The new guy showed up within 10mins of the delivery guys leaving and did the install himself. We call the Lowe’s delivery guys to come back to pick up the old refrigerator they first lied and said they would be back soon then they proceeded to ignore our calls. Long story short the Lowe’s delivery guy lied and was very unprofessional. Lowe’s gave us a $25 gift card for the inconvenience however at the cost of 2 refrigators seating in my kitchen over the next few days while waiting for another crew to come back to haul away. I WILL NEVER BUY ANOTHER BIG PIECE OF APPLIANCE FROM LOWES AND I WILL ALSO NEVER USE THEIR DELIVERY SERVICES!”

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Posted 11 months ago

“I am so tired of when checking out I have an employee looking over my shoulder or getting in my way as I am checking out. It is beyond obnoxious! If I need help then that is one thing and I will ask.”

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Posted 11 months ago

“Very very dissatisfied. Customer went to Lowe's in buckhorn Pennsylvania purchased a refrigerator and dryer. Paid $1000 estimated delivery. 24 hours. The associate Josh, Josh. Wrote the wrong phone number. Wrote the wrong address. And submitted the order. Waited all day for my delivery. Contacted Lowe's. They knew nothing about me. But they still have my $1,000. Now telling me it will be 48 plus hours before they can even tell me if I get my stuff or not. Even though they have my $1,000, the people in the store clearly need more training or they just don't care. Will never shop Lowe's for appliances again.”

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Posted 11 months ago

“If you’re thinking about getting new garage doors do not go to Lowe’s it will take 3 months they don’t tell you that they will you it will take 30 days. What they do they have an outside contractor who is supposed to call you to come take measurements. The problem is they don’t call you and when you call them the owner of that company do not return your call and the reason I said the owner is because when you call it’s cancel phone number and it goes to voicemail. Anyway the customer service is really bad don’t even waste your time just save the headache and hassle by doing business elsewhere”

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Posted 11 months ago

“Lowe's in Carbondale Illinois refuses to stand behind their products I purchased a washing machine Whirlpool and had delivered machine makes loud knocking noise numerous calls to the appliance department and the customer service department and corporate and whirlpool they all refuse to correct the issue Lowe's is a disgrace”

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Posted 11 months ago

“Tried to create an account. But every code sent, I put back in same number. But it said wrong otp number. 3 times 3 codes . I gave up . So with no problem at all I created a home depot account. Thank you home depot and I get 10 % military discount. Hey Lowe's fit your app.”

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Posted 11 months ago

“At Lowe's in Johns Creek, GA, I ordered a Pella sliding door on October 16 with the promise that it would be delivered within 28 days. When I had heard nothing for 33 days, I went online to Lowe's Check Order Status. Unexpectedly, my order could not be located, by order # or phone #. I then went to the Lowe's store and inquired at Customer Service. The order could not be found in Lowe's records either. After a few different managers investigated, I was told that the door "had been ordered" despite no record of that and that it would be delivered within a week. No guarantee or proof was offered. When I requested a refund instead, I was told that my credit card had not yet been charged. In spite of showing my receipt, I had to return home to print out my credit card purchase documentation and return to the store to be very reluctantly given a refund. BEWARE of placing a special order at Lowe's.”

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Posted 11 months ago

“This is my second time in 9 years trying to do business with lowes. I purchased a refrigerator and was told they'd call to schedule a pickup. In stead I get an email with a 10 hour window. Tried to narrowing the window for work reasons. I was told that's the policy. I guess they forgot to tell the sells team. No respect for working people. Order was canceled”

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Posted 11 months ago

“Went to 6 stores in Philadelphia and knew Jersey. We can’t get Levolor blinds cut to size. Either the machine is broken or no on in the store knows how to do it or the person who tried to do it did it wrong. What is wrong with lowes. How can you sell these but we can’t get them cut to the right size?????? We spent a week driving from one store to another without any success. Don’t buy at Lowes”

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Posted 11 months ago

“Cannot call store & talk to a person!!! Tried numerous X!😩. ordered a Frigidaire dishwasher, & what appliance person told me about delivery/installation within 2 weeks turned out to be 4x as long. Still have not received. VERY dissatisfied.”

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Posted 11 months ago

“I purchased a refrigerator on the Lowes credit card and was told that if there was a sale with-in 30 days I could call and get the price match. When I called I was told by manager, Shiannia, that the price could not be match because now the promotional discount of using the credit card would not apply to a sales priced item. Even though right on the website it advertises the sale price with 5% off using the credit card. I would never purchase from Lowe's again, horrible customer service.”

Lowes 1 star review on 11th November 2024

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Posted 11 months ago

“I purchased a complete home new premium window install of Pella windows. The install crew managed to ruin the freshly painted interior walls of our home, only install 80% of the windows, leave gaps in the trim to window surface almost large enough for a mouse to climb through, ruin every custom made supplied sill and signed the job off as complete! I must stress this contract was to replace All the opening windows in the house! I should have hired a bunch of 9th grade kids! They would have done a better job! After spending almost $70,000 on new Pella windows with installation, our home has more leakage around the windows than with the 50 year old windows! There is No pride in workmanship! Installers very frugal with insulating foam! I think they only used 1 can for 13 windows! Why insulate if the customer can't see it? I feel abused! My wife and I feel as if we were robbed. As far as the Lowes customer satisfaction warranty, they have Extremely good customer service representatives. However, the excellent service ends there. Not only does Lowes not honor their warranty, but I requested a different installer after the first day and was denied every request! I begged more than 4 times for a different installer! Lowes will not even respond to my phone calls! Promises are made by customer service reps and then never followed through. They got my money! I am nothing to Lowes except someone to ignore..”

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Posted 11 months ago

“I purchased all new premium Pella windows from Lowes because they claimed to have a team of expert window installers. Little did I know that this Expert team traveled for 2 hours one way to install the windows in my home. Apparently, they could not get work any closer to where they lived! They caused so much damage to our freshly professionally painted interior of our home. And then just said, we don't paint or fix drywall. I stated, you caused it! They did not repair it! In fact, they only installed 80% of the windows i purchased and paid to have installed by their experts! My home is now draftier than it was prior to spending nearly $70K on new windows! And, they refused to instal the windows handles and special hidden screens! Lowes does have the absolute best customer service reps and the worst installers. They have big hammers with long handles and they really use them! The house shook! I have about 50 hours in cleaning up after them! I am of the opinion the expert installers are actually a demolition team taking a break. Based on their actual job site work time, I think they gross about $250 per hour.”

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Posted 11 months ago

“For over 4 months, several phone calls, live chats and messaging...I have been unable to get the statement service and my site access straight. The last phone conversation i had i wanted to pay all of the account down, as i once again did not get a statement, after i had told them in a previous conversation to send statements via regular mail. Long story short, they have consistently screwed up this billing, consistently screwed up my access and have consistently avoided any and all accountability. After i had supposedly payed the card down (was not even all that much) I get another 'late notice more than a month later for $12.71...absolutely no indication what it was related to, except a small fee and interest amount. I am canceling this card and I will not step through those doors again. I had an 'excellent' credit rate, now I am below 700 because of TWO reports these fools have sent in. Horrible service and damaging impact, typical corporate response.”

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Posted 11 months ago

“I put Lowes on my store of last resort months ago due the forced self checkout. Lowes store is very close to me but I will go to Ace or the Depot first. Yesterday I had an emergency as the landscape guy broke my water line. Went to Ace but they did not have the PVC fitting I needed, so due to the emergency nature of the problem I went to Lowes. At Lowes I went to the PVC area only to find it fence off. No one was working in the area so I went around th barrier and picked my fitting. As I was walking to checkout an employee chastised by for going aro7nd the barrier. I asked why was the aisle blocked off when no one was working the area. No answer. Got to the kiosk and entered my phone number as I am retired military and previously register with Lowes. My my name pops up and the attendant wants to see my ID. I show her my military ID, not good enough wants to see my drivers license, show her my license, not good enough she wants me to take it out of my wallet so she can see the back. Mint you I am buying a 3 dollar fitting. This is a prime example of Lowes not being customer freindly.”

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Posted 11 months ago

“If I could give them a negative number I would they are the worse company I have ever dealt with and will not again I am about to cancel the order and go to Home Depot”

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Posted 11 months ago

“I spend thousands of dollars at Lowes, service is spotty but up till today not terrible. Live is Sarasota and the hurricane destroyed several appliances. On 10/23 I order a new dishwasher, not an inexpensive one at that. After waiting a week for the installation, when the time came, no show. No one called from Lowes to tell me there was an issue. I called the installation company, they stated that the installer went to the store to pick it up and it was not there. They informed Lowes, who neglected to call me. I called them, after waiting on hold I finally spoke to customer service, they were unable to explain why I was not contacted and that they told the installer to the wrong store to pick up the dishwasher. No communication just meaningless apologies. Even though they have a 2 day policy for missed deliveries they are now telling me they can't deliver the item for 7 days from today. My advice to you is to do business with a local retailer, not a big box store that cares little for their customers. If you look at the reviews of Lowes you will see that this is a common issue with Lowes and they have very low satisfaction reviews.”

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Posted 11 months ago

Lowes is rated 1.6 based on 890 reviews