Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 851 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 851 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The night before we were at the Shawnee Oklahoma Lowes and saw several brands of linoleum that was on sell. We asked the sales associate if there was any left and they assured me there was plenty pointing to the “in stock” sticker. We are doing a major renovation to our home and decided to come back that very next morning to purchase 30 linear feet. Long story short, borrowed a truck and rented a trailer and get there at opening time that next morning. Turns out it wasn’t NONE of the items were in stock and had not been for WEEKS! The associate (who took 20 minutes to respond to “assistance needed) rambled on about “ya they knew they were out but we keep the signs up because….” ???! We called around to all the other LOWES and got the same run around. BAIT AND SWITCH AT ITS WORST. We were not the only people there with that same complaint. I think I will just switch to the local yard. Not as cheap but they don’t lie to your face and waste your time.”

Helpful Report

Posted 1 year ago

“Too bad there isn't a minus grade! Ordered a black stainless steel whirlpool dishwasher at the Saratoga, NY Lowes. Installed it, went to put the handle on, discovered it was plain chrome. Checked the model#. It was the model below the one we paid for! Called the store. The guy in appliances became hostile so I asked to be transferred to customer service. He said I'd have to call back and hung up. Customer service was no help so I called corporate. That guy opened a case, refunded the difference plus some to match Home Depots price, and told me to bring the handle with the case # to the store and they would replace it with a black stainless one. Right. Ten days after my husband saw the manager, he called to see if the handle was in. He was told the black would not fit as the higher model was different dimensions. Not true. They are exactly the same, i had already researched it. Back to corporate, who sent me to whirlpool who, bless thier hearts, sent me the handle (although to the wrong address, so they sent it again. This time the wrong handle) it's been 6 weeks and still dealing with this. We have shopped Lowes for 30 years. Never again. We cut up our cards.”

Helpful Report

Posted 1 year ago

“I recently purchased a washer and dryer from Lowe’s the day they delivered it and set it up. We went to use it and the basket in the washing machine drop out of the bottom of the washer. They said they would contact us in 24 hours to get a replacement to say they never called back after I called every day and they cannot connect to the distribution center the distribution center, which is a third-party was not answering their phone. I didn’t change it. Take the washing machine back and refund my money. It’s been 17 days they have not picked up the washer nor refund my money , I would advise anybody looking to purchase anything from Lowe’s to go elsewhere. I have now taken steps with Visa to get a credit for the washing machine. This is the worst company I have ever dealt with in my 65 years.”

Helpful Report

Posted 1 year ago

“Lowe's is absolutely the worst place to go to for flooring, and as I have learned, pretty much. Anything else. There customer service is horrible. Been try to find out what's going on with my flooring. I constantly get told someone will call you. Nobody ever calls. Or I get told, I can't find the order. Mind you. This is in stock items. Not special order. Now I see they sent via email, to my husband info that is 200.00 more than the contract I signed. That is total butt. So I have to watch they don't take more from my account. Again, when I contact them. They say. Someone will be in touch with you shortly to explain the difference. Again, nobody calls. I will never use Lowe's again. And will steer anyone I know away from them.”

Helpful Report

Posted 1 year ago

“I used to be 100% lowes. I got a card with them and about 6 years it got hacked. They canceled my current card and said they would send me a new card. It has been 3 months and still no new card. I got a letter saying that they are canceling the account due to inactivity. Now I have to reapply and get a credit inquiry on my credit score if I want to have a new card. My business is going elsewhere”

Helpful Report

Posted 1 year ago

“Don't buy any appliances from lowes they are crook we bought a fridge they delivered it had to take the doors off to get it inside Don't know what they did when they put it back on but when you close the bottom part the freezer part pops open now they tell me I have to contact the manufacturer to see about it they give you a number to call but no one answers they full of bs so if you need anything I don't recommend lowes they just take your money and the he'll with you after rude customer service they train them well 😡 oh almost forgot to mention that they dent the fridge trying to get it in the house after my husband told them it wouldn't fit so I guess that's our fault and had the nerve to want too give a discount if I want a discounted fridge I would have bought one I wasn't asking for anything free just wanted if replaced...”

Helpful Report

Posted 1 year ago

“Lowe's is turning into a full self-checkout in McMinnville, Tennessee. I don't know how many others are doing it which can barely any associates in the store. Horrible shopping experience”

Helpful Report

Posted 1 year ago

“Never use Lowe's there corrupt and if you didn't know don't buy a mower till you plan to use it because it is a set up. They sold us a mower in April went to use it in June and paid 400 for a warranty the mower wouldn't even start we charged the battery then ten minutes later it started smoking and wouldn't start there horrible they wouldn't do nothing for us but offer to refund it and even had the nerve to tell us that we still might have to pay to get it fixed because our warranty doesn't cover it. Why do you pay for a warranty? I rral. If anyone was in our shoes you would not accept this mower because we paid for a 3000 dollar new mower and this isn't a new mower. A new mower starts when you go to start it and don't blow up on you. Never shop here Springfield ohio location manager name Ashley is the most disrespectful unprofessional manager I've seen. You guys this is from experience. They did this to my 85 ll6 year old grandma it broke down June 1st took them 2 weeks to cone get it and thry siad teo weeks to fix it. 😂 It's just when you shop at Lowe's you expect the best and far from the best. We've contwcted state attonrey general bbb consumer affairs and Lowe's at least 20 times with no sympathy from Lowe's or even ownership for being in the wrong selling us this mower. My grandma's cried everyday since June 1st because of these people there corrupt.”

Helpful Report

Posted 1 year ago

“Customer service is the worst they don't know how to answer the phone. I think these big businesses should take all of their phones out in put them in the garbage because the workers don't answer the phones anyway.”

Helpful Report

Posted 1 year ago

“They just delivered and installed a new LG washer. After install people left my wife started a load. Water poured out all over the floor. I got in touch with the install people and they came back. All the connections were fine--the washer is defective. All he said in broken English was call customer service and don't use. Am in 20th minute on hold waiting for "customer service". Buyer beware. Lowe's will sell you a broken product and strand you.”

Helpful Report

Posted 1 year ago

“I bought a "New" impact drill kit from the PaducahKentucky store. After opening the package I noticed I was missing parts. While on the phone with customer service and further inspection of drill I noticed the drill was used. Handle was cracked and also was off set from the other side. Further more it was covered in black suet. Customer service pretty much told told me I was out of luck and would have to drive the 90 mile round trip to return to the store. Also I had a broken razor knife with a "Hassle Free Gaurantee" I was told in the store that they no longer carry that exact knife and would not replace it. Very disappointed.”

Helpful Report

Posted 1 year ago

“The Lowe's store in Woburn is a terrible place, you go on line it says it has the product and you go there nothing it's happened many time getting tired of this I live two towns over and have to go to Salem NH. which seems the have everything I'll stick with Home Depot at least they have what I want so goodbye Lowe's”

Helpful Report

Posted 1 year ago

“Read reviews! Lowe's is going down hill fast! Very Sad but when they don't stand behind returns... now their policy is no receipt, no in-store credit. This all equivocates to poor customer service. Thank goodness Home Depot is just around the corner.”

Helpful Report

Posted 1 year ago

“First of all there was no one around to even ask for help, had to go back up front & ask for someone to help us. Showed him a picture of what we wanted, it was texted to us, but he couldn't help if we didn't have the part number??? Is there no training for these people that when a person comes in the store in person there is no one who can find anything without the app or their phone? Also, it was so hot in this store, Arvada store on 52nd & Wadsworth, no air conditioning at all. No knowledgeable employees. I will NEVER come back to this store & I will tell everyone I know to go to Home Depot always, before they ever consider Lowes.”

Helpful Report

Posted 1 year ago

“lowes sent installers to my home to do upstairs and stai5rs had to show proof i paid for stairs i notified installers i wanted surplus carpet new and old and metal strip was not needed so i figured i return for credit , JAG floor covering installers took items out my home i called no response so i notifed lowes and local police was notied , finally got items taken out of my home i quess i pay for padding but did not get back lowes not accountable for actions of their contractors so be aware next time home depot”

Helpful Report

Posted 1 year ago

“Placed an order on Monday, the web site said ready in 3 hrs. It is now day four. Four hours ago they said the order was assembled and ready for pick up. I was just told that they are still working on it. Probably need a manager change.”

Helpful Report

Posted 1 year ago

“We have been customers for years!! We spent quite a bit of money updating our farmhouse with products from Lowe’s. We purchased a range hood for a kitchen remodel - when it was opened we realized it was not the correct size. We tried returning it and we were told it was outside of the “large appliance” return policy. WE HAD NO IDEA this was even a policy! AND A RANGE HOOD CONSIDERED TO BE A LARGE APPLIANCE??????? I’ve tried customer service with no help. We will cancel our card and let everyone and anyone know that we will never shop at Lowe’s again. We are now stuck with a range hood that doesn’t fit.”

Helpful Report

Posted 1 year ago

“Here’s a one-star review you could use: I am extremely disappointed with Lowe’s customer service and their extended protection plan. I purchased a washing machine with the extended warranty, expecting peace of mind if anything went wrong. When the machine broke down on Thursday, I promptly reported it to Lowe’s. They assigned a repair company that never scheduled the repair. Upon researching this company, I discovered numerous complaints on the BBB about their unprofessional conduct, including taking money without performing repairs and failing to show up for appointments. I contacted Lowe’s about this issue, and they assured me they would find a different repair option. It has now been five days, and I have received no response. I am still without a working washing machine despite having the extended warranty. This experience has been incredibly frustrating, and I am very disappointed in Lowe’s lack of support and follow-through.”

Helpful Report

Posted 1 year ago

“I am writing to express my profound dissatisfaction with the kitchen installation service provided by Lowes, which has been an ongoing nightmare for over a year now. We embarked on what should have been an exciting kitchen renovation project, investing thousands, only to be met with incompetence, rudeness, and a complete lack of resolution from Lowes. From the outset, Lowes insisted that we use their installer, which turned out to be a disastrous decision. The installer clearly lacked the necessary skills and professionalism for such a significant project, leaving us with a kitchen that not only looks unsightly but also unusable now for more than a year. Moreover, the customer service experience has been equally disappointing. Instead of addressing our concerns earnestly, we have been subjected to a series of excuses and finger-pointing, with no concrete steps towards resolving the issues. The culmination of these unresolved issues has forced us to escalate the matter through the CCB (Construction Contractors Board) route, as we see no other viable option to seek justice and a proper resolution. In conclusion, I strongly advise anyone considering a kitchen renovation to steer clear of Lowes for cabinetry or installation services. Their insistence on using inexperienced installers has resulted in a financial loss and significant stress for my family. The investment has not only been wasted but has also brought us ongoing frustration and disappointment. I hope that this review serves as a warning to others and prompts Lowes to reassess their installation procedures and customer service standards. A kitchen renovation should enhance one's home and quality of life, not become a protracted battle with the retailer responsible for the mess.”

Helpful Report

Posted 1 year ago

“The repairman for the extended warranty did not show up, call and was not there when I called I will never buy another extended warranty from lowes.”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 851 reviews