Lowes Reviews

Name: Lowes
Rating: 1.63

1.6 Rating 922 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 922 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

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Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“gave me a 4 hour window for delivery. confirmed that 4 hour window. texted they were on the way to my house *2 hours* before that 4 hour window. i texted them back with only automated response and had to leave half way through an important appointment to get my delivery. ridiculous! like messing up 4 hours of my day to plan around the original window wasn't bad enough - had to screw up my entire day.”

Helpful Report

Posted 1 year ago

“Suppose to have a new fridge delivered yesterday between 4-8 pm. At 11:30 pm my tracker says I’m next for delivery, so I go open the garage doors and come back and seen I missed a call so I call back, three times and no one answers. By 12:30 am I close the doors and go to bed even tho the tracker keeps saying I’m next. This morning I call and they tell me that the driver says he sat in my driveway for 15 minutes but it was dark and no one was home? I said that’s a lie cause I have 5 dogs and no one comes up that drive that I don’t know about not to mention I have 2 motion sensing cameras and every light in this house was on! So then they say we can deliver it 4 days later between 8 am and 8 pm?! I bought it on sale and canceling it is have to pay $150 more anywhere else plus I have my old fridge out like they told me to do. Anyway I checked my cameras and no one came up this drive last night so I called back and this time she says well the driver was at the end of your drive and called but no answer and it was dark at 11:30 pm. I said I called that number back immediately several times and no one answered and of course it was dark at the bottom of my driveway, it’s almost .20 miles from the house!! Why didn’t he answer when I called back? Why didn’t he call 3 1/2 hours earlier to tell me he was running 4 hours behind? The least you could do is deliver it this morning, but she said he was at the end of the driveway and he called and you didn’t answer so it’s not our fault?! They didn’t even offer me a discount or gift card, hell, they couldn’t even get it delivered the next day or day after or even the day after that. I’ll never buy anything there ever again. Writing these reviews I realize I should have read some of these before I bought anything there the first time. Awful”

Helpful Report

Posted 1 year ago

“TWICE I wait all day and my scheduled pick up did not come. Do not depend on Lowes for any pickup or delivery.”

Helpful Report

Posted 1 year ago

“I ordered two garage doors a Lowe’s and the contractor who is supposed to come to delivered and install the doors never call me to schedule. I paid for service since September, today is December 3, 2024 no one has contacted me. The contractor that Lowe’s give the business to has bad customer service skills. I would not recommend to buy garage doors at Lowe’s it will take a long long long long time before someone comes to take measurements and to install it. I recommend that you use a different company to do your business with.”

Helpful Report

Posted 1 year ago

“Ridiculously high interest rates”

Helpful Report

Posted 1 year ago

“Online order went through incorrectly. Trying to call to fix situation was more than aggravating and incompetent. Deland Lowes does not answer their phone for approximately 30 minutes ringing today.”

Helpful Report

Posted 1 year ago

“I am so tired of when checking out I have an employee looking over my shoulder or getting in my way as I am checking out. It is beyond obnoxious! If I need help then that is one thing and I will ask.”

Helpful Report

Posted 1 year ago

“Very very dissatisfied. Customer went to Lowe's in buckhorn Pennsylvania purchased a refrigerator and dryer. Paid $1000 estimated delivery. 24 hours. The associate Josh, Josh. Wrote the wrong phone number. Wrote the wrong address. And submitted the order. Waited all day for my delivery. Contacted Lowe's. They knew nothing about me. But they still have my $1,000. Now telling me it will be 48 plus hours before they can even tell me if I get my stuff or not. Even though they have my $1,000, the people in the store clearly need more training or they just don't care. Will never shop Lowe's for appliances again.”

Helpful Report

Posted 1 year ago

“If you’re thinking about getting new garage doors do not go to Lowe’s it will take 3 months they don’t tell you that they will you it will take 30 days. What they do they have an outside contractor who is supposed to call you to come take measurements. The problem is they don’t call you and when you call them the owner of that company do not return your call and the reason I said the owner is because when you call it’s cancel phone number and it goes to voicemail. Anyway the customer service is really bad don’t even waste your time just save the headache and hassle by doing business elsewhere”

Helpful Report

Posted 1 year ago

“Lowe's in Carbondale Illinois refuses to stand behind their products I purchased a washing machine Whirlpool and had delivered machine makes loud knocking noise numerous calls to the appliance department and the customer service department and corporate and whirlpool they all refuse to correct the issue Lowe's is a disgrace”

Helpful Report

Posted 1 year ago

“Tried to create an account. But every code sent, I put back in same number. But it said wrong otp number. 3 times 3 codes . I gave up . So with no problem at all I created a home depot account. Thank you home depot and I get 10 % military discount. Hey Lowe's fit your app.”

Helpful Report

Posted 1 year ago

“At Lowe's in Johns Creek, GA, I ordered a Pella sliding door on October 16 with the promise that it would be delivered within 28 days. When I had heard nothing for 33 days, I went online to Lowe's Check Order Status. Unexpectedly, my order could not be located, by order # or phone #. I then went to the Lowe's store and inquired at Customer Service. The order could not be found in Lowe's records either. After a few different managers investigated, I was told that the door "had been ordered" despite no record of that and that it would be delivered within a week. No guarantee or proof was offered. When I requested a refund instead, I was told that my credit card had not yet been charged. In spite of showing my receipt, I had to return home to print out my credit card purchase documentation and return to the store to be very reluctantly given a refund. BEWARE of placing a special order at Lowe's.”

Helpful Report

Posted 1 year ago

“This is my second time in 9 years trying to do business with lowes. I purchased a refrigerator and was told they'd call to schedule a pickup. In stead I get an email with a 10 hour window. Tried to narrowing the window for work reasons. I was told that's the policy. I guess they forgot to tell the sells team. No respect for working people. Order was canceled”

Helpful Report

Posted 1 year ago

“Went to 6 stores in Philadelphia and knew Jersey. We can’t get Levolor blinds cut to size. Either the machine is broken or no on in the store knows how to do it or the person who tried to do it did it wrong. What is wrong with lowes. How can you sell these but we can’t get them cut to the right size?????? We spent a week driving from one store to another without any success. Don’t buy at Lowes”

Helpful Report

Posted 1 year ago

“Cannot call store & talk to a person!!! Tried numerous X!😩. ordered a Frigidaire dishwasher, & what appliance person told me about delivery/installation within 2 weeks turned out to be 4x as long. Still have not received. VERY dissatisfied.”

Helpful Report

Posted 1 year ago

“I purchased a refrigerator on the Lowes credit card and was told that if there was a sale with-in 30 days I could call and get the price match. When I called I was told by manager, Shiannia, that the price could not be match because now the promotional discount of using the credit card would not apply to a sales priced item. Even though right on the website it advertises the sale price with 5% off using the credit card. I would never purchase from Lowe's again, horrible customer service.”

Lowes 1 star review on 11th November 2024

Helpful Report

Posted 1 year ago

“I purchased a complete home new premium window install of Pella windows. The install crew managed to ruin the freshly painted interior walls of our home, only install 80% of the windows, leave gaps in the trim to window surface almost large enough for a mouse to climb through, ruin every custom made supplied sill and signed the job off as complete! I must stress this contract was to replace All the opening windows in the house! I should have hired a bunch of 9th grade kids! They would have done a better job! After spending almost $70,000 on new Pella windows with installation, our home has more leakage around the windows than with the 50 year old windows! There is No pride in workmanship! Installers very frugal with insulating foam! I think they only used 1 can for 13 windows! Why insulate if the customer can't see it? I feel abused! My wife and I feel as if we were robbed. As far as the Lowes customer satisfaction warranty, they have Extremely good customer service representatives. However, the excellent service ends there. Not only does Lowes not honor their warranty, but I requested a different installer after the first day and was denied every request! I begged more than 4 times for a different installer! Lowes will not even respond to my phone calls! Promises are made by customer service reps and then never followed through. They got my money! I am nothing to Lowes except someone to ignore..”

Helpful Report

Posted 1 year ago

“I purchased all new premium Pella windows from Lowes because they claimed to have a team of expert window installers. Little did I know that this Expert team traveled for 2 hours one way to install the windows in my home. Apparently, they could not get work any closer to where they lived! They caused so much damage to our freshly professionally painted interior of our home. And then just said, we don't paint or fix drywall. I stated, you caused it! They did not repair it! In fact, they only installed 80% of the windows i purchased and paid to have installed by their experts! My home is now draftier than it was prior to spending nearly $70K on new windows! And, they refused to instal the windows handles and special hidden screens! Lowes does have the absolute best customer service reps and the worst installers. They have big hammers with long handles and they really use them! The house shook! I have about 50 hours in cleaning up after them! I am of the opinion the expert installers are actually a demolition team taking a break. Based on their actual job site work time, I think they gross about $250 per hour.”

Helpful Report

Posted 1 year ago

“For over 4 months, several phone calls, live chats and messaging...I have been unable to get the statement service and my site access straight. The last phone conversation i had i wanted to pay all of the account down, as i once again did not get a statement, after i had told them in a previous conversation to send statements via regular mail. Long story short, they have consistently screwed up this billing, consistently screwed up my access and have consistently avoided any and all accountability. After i had supposedly payed the card down (was not even all that much) I get another 'late notice more than a month later for $12.71...absolutely no indication what it was related to, except a small fee and interest amount. I am canceling this card and I will not step through those doors again. I had an 'excellent' credit rate, now I am below 700 because of TWO reports these fools have sent in. Horrible service and damaging impact, typical corporate response.”

Helpful Report

Posted 1 year ago

“If I could give them a negative number I would they are the worse company I have ever dealt with and will not again I am about to cancel the order and go to Home Depot”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 922 reviews