Lowes Reviews

Name: Lowes
Rating: 1.59

1.6 Rating 848 Reviews

13 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 848 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Cassandra Bridges

Ray

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don’t buy from Loews appliances our Samsung refrigerator has been out for a month and now 8 more days before a repair technician shows up 2500 dollars for this fridge and no refrigerator and nobody in this area to repair it the closest repair company is 300 miles away demham springs Louisiana on live in Greenville Mississippi Lowes please help 6625375277”

Helpful Report

Posted 9 months ago

“This is the worst place for installation and any projects, bad customer service. I started a projects which is window installation with them, window colors came wrong,bad installation, wrong sizes very expensive. It's been 4 months since they promised to bring a refund and the original window, I don't know if it's gonna come tomorrow or next ten years. Worst is we r still paying for it. New homeowners beware of their installation team.Either they give you some incompetent company or you will have no one to talk to..customer service trained to lie to you and prolong your frustration. I wish I could give them negative half star..”

Helpful Report

Posted 9 months ago

“Going with the recommend Lowe’s cabinet installers for kitchen was the biggest mistake. Maria Franco at Westminster Colorado store and Schuyler Cabinets were great but Overhead Garage was unprofessional, incompetent company that should stick to installing garage doors. They said they had 40 years of experience and installed our cabinets perfectly but didn’t read the plans written by Maria Franco the Lowe’s Designer. Four cabinets placed in the wrong area. Wrong crown molding, floor molding, no fillers were used, island cabinets not square or leveled. We had to hire another cabinet installers to correct numerous mistakes. Many things we could not correct. Find your own installer!”

Helpful Report

Posted 9 months ago

“Service plans for appliances are worthless. Bout a 5 year plan for washer. At 4.5 years, washer constantly out of balance. They sent someone who ran a test cycle - with nothing in the tub & said there is nothing wrong with it.”

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Posted 9 months ago

“I was scammed over €818,717 by someone I met online on a fake investment project. I started searching for help legally to recover my money and I came across a lot of Testimonies about theresachinRecovery Experts. I contacted them providing the necessary information's and it took the experts about 72hours to locate and help recover my stolen funds. I am so relieved and the best part was, the scammer was located and arrested by local authorities in his region. I hope this help as many out there who are victims and have lost to these fake online investment scammers. I strongly recommend their professional services for assistance with swift and efficient recovery. They can be reached through the link below. Email: t h e r e s a c h i n 1 2 1 2 (AT) g m a i l . c o m Call/WhatsApp: + 1 2 3 4 3 0 0 1 5 4 4”

Helpful Report

Posted 9 months ago

“I been a Lowes Prefer customer since 2008. B careful not to buy appliances with them go to Home Depot instead.”

Helpful Report

Posted 9 months ago

“We bought two boxes of white hexagon tile to lay in our bathroom floor. After laying tile, we couldn’t tell that there was a slight difference in the tile color until the grout was put in. We took the receipt back to Lowes and showed them a picture of the difference. They would not refund us the money and got this who story about lot numbers and how they could be a slight different in color. We will not buying from Lowes again. This is a warning to others. Buyer beware. I tried to upload a photo but couldn’t.”

Helpful Report

Posted 9 months ago

“Never never go to. Lowe’s We. Bought. A. Generator. And. We buy. The. Guarantee. And. Still give. Problems. Better. Go to. Ace. Or. Home Depot”

Helpful Report

Posted 9 months ago

“I bought flooring at Lowe’s in Opelousas Louisiana, the cost was over $4000.00 because we had it installed. But Lowe’s in Opelousas didn’t have everything we ordered they sent part of the order to Lowe’s in Crowley Louisiana. When we bought the flooring we were asked if we had large furniture to move and we told them we would move it ourselves. But they charged me $95.00 anyway. Well, when the installers were done with the first part, one of the installers asked my husband if he wanted him to help him put my couch back in place ( my kitchen and living room is connected and they took maybe 5 steps to place my couch back ) it took some time to get the issue resolved and still charged me $45.00 for that. So I’m very upset because someone messed up with my order so it took some time to finish my installation. I never complained, I waited patiently. But after all of that, they had the nerve to charge me $45.00 to move about 5 steps to put my couch back in place after he offered to help my husband. So now I’m planning on closing my account because that does not make sense to me.”

Helpful Report

Posted 9 months ago

“this should not deserve any recognition, lows delvery is the worst, with no phone customer support, the delivery at their own will and time, they blocked my garage door twice, they broke my items, just go to another appliance store to avoid headaches n receive wrong items,”

Helpful Report

Posted 9 months ago

“I love Lowes but not Lowes delivery. I know that you should never say never but if I can help it I will never use Lowes delivery again. Last week was a clown show. First they delivered the wrong appliance. The appliance I purchased was gray without any knobs or dials and the appliance they delivered was white with knobs and dials. They came back the following day picked up the wrong appliance and delivered the right appliance. My husband was home and tested it and said it was defective. He tried to flag the driver down but they kept going. He called me and I called the driver back. They come back to the house and gave the wrong advise. They told my husband to test the appliance again. They said we had 7 days to return it. They did not leave the owner's manual. I called them back and they asked me to text my address because they know I paid for the manual and drop it off. After an hour I texted back and said don't forget to drop off the owner's manual and they texted back "YouTube it". I was so pisted I went to the store and that's when the salesclerk told me I only had 48 hours not 7 days to return an appliance. After that they were supposed to pick up the appliance on Sunday and deliver the new appliance between 11:30am - 3:30pm. I get a call early Sunday morning and call them back and was put on hold for nearly an hour. I finally got someone about 1:30pm. Lowes delivery told me that they didn't have any notes on my appliance and would call back. They call back about 30 minutes later and said it was too late. They couldn't deliver the appliance because it was past the 48 hour window and they would pick it up on Monday and I would have to purchase a brand-new appliance. Okay, so now you know the correct amount of time I have to return an appliance when your delivery person said it was 7 days. And also now, you have plenty of notes and sound like a robot when I ask questions. On a scale of 1 to 10 I give them a negative 10. I do not recommend using Lowes delivery.”

Helpful Report

Posted 9 months ago

“Went to Franklin, Tn location. Worst store in Tennessee, with no interest in helping their customers. Go to HOME DEPOT!!!”

Helpful Report

Posted 9 months ago

“Been waiting in wire department For 30 minutes. Had a associate Paige but no one cares to wait on people on Saturday. Need help button apparently doesn't work”

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Posted 9 months ago

“I ordered new custom blinds for my house in April. I didn't expect to hear right away since they were custom made. After two months I called to check and the order was marked complete. They restarted the order I asked them to rush as I had out of state company coming in late June. The order arrived and I waited for installation to contact me. They never did. When I called in July they said the installation order never got sent. It is now September and I now have an installation date of September 10th. I also asked for a manager to call me to have a discount and never got a call. I will not be using Lowe's to do the rest of my home upgrades.”

Helpful Report

Posted 9 months ago

“It took 4 years to install our front door. After 9 doors that were either incorrect or damaged and over 10 people to help “expedite” and improve the process we finally have a door that falls short of what we were originally promised. Lowe’s does not care about you or any customer. Do not shop there.”

Helpful Report

Posted 10 months ago

“Had refrigerator delivered to my tenenants home. Installers were rude, didn't finish hooking up the water (a neighbor had to do this), and even though I paid $50 to have the old fridge hauled away, they weren't going to do it until my tenant insisted. You've earned your 1 star rating Lowes- never again. I have had great success with Best Buy installation services, so even though, as a veteran, I get a discount at lowes, I will not purchase another appliance from them.”

Helpful Report

Posted 10 months ago

“I wish I would have checked this website before contracting with lowes for flooring install. Please do not use them, go to home depot. I waited a month to complete my flooring install. After multiple emails pleading for help and numerous hours on the phone I was told lowes would reimburse me 100 for the hours I had invested and service pro would match that. Guys we are talkingm29 hours of pursuing time. I was told I should read the fine print on the contract, they had 2 months to complete. BEWARE”

Helpful Report

Posted 10 months ago

“Lowes is one of the worst stores I've ever seen. Being a contractor I try to never shop here. Never have anything in stock. They stock Nails for guns they don't sell and that's the normal. If you shop here your going to loose. Good luck.”

Helpful Report

Posted 10 months ago

“Lowe’s delivered a broken refrigerator to my home and will not refund delivery fee. I was told the delivery people have to get paid and I have to pay whether the product delivered is broken or not. Lowe’s should pay the delivery since they sold a broken product. I will never make another purchase from Lowe’s nor will my family ever buy anything else from Lowe’s. This is not how you treat customers. Just lost more than my business.”

Helpful Report

Posted 10 months ago

“This application is just as 'useless ' as the store customer reps. It would help if you stopped hiring 'old' army vets and retirees. My experience has found them to be extremely lazy as hell and demonstrate this 'entitlement' attitude when it comes to genuine customer service. At one point, Home Depot was on the scale of 5 (1-10), and Lowes was 10, but that is no longer the case now. It has been less than seven years for Lowe's to become the worst home improvement place to shop. It is an excellent place to Steal items, though, because all the store reps are hiding out in the break room 'milking' the clock, while the customers are in the aisles yelling for help”

Helpful Report

Posted 10 months ago

Lowes is rated 1.6 based on 848 reviews