Lowes Reviews

Name: Lowes
Rating: 1.63

1.6 Rating 922 Reviews

14 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 922 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cassandra Bridges

Ray

Anonymous

Kathleen Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered gazebo, but the wrong one. I started trying to cancel my order immediately, but could not cancel it. Called store they could not cancel it. Called headquarters, they say the order could not be cancelled. It is not shipped. They have to deliver it and I have to return or refuse it. Totally ridiculous. They lost a customer.”

Helpful Report

Posted 1 year ago

“Our small business has a commercial account with Lowe's. We have had it for a long time and use a Lowe's business credit card. As the bookkeeper at my company, I am in charge of sending the statements to my accountant. Sometimes the statement is misplaced by another person who is checking over the spending each month. It is not possible to just log into the account and download the missing statements. Unlike the other credit cards, Lowe's does not have this option. Instead, I have to call them, wait for a long time, until I can finally request the missing statements, which are then mailed out. The last time, it took me 2 weeks to receive the missing statements. And what is with the long, legal paper sized statements? Scanning them takes forever. Other credit card statements do not come on legal size papers. Any chance of Lowe's perhaps joining the modern age of billing?”

Helpful Report

Posted 1 year ago

“The return policy at Lowe’s is terrible. If you lost your receipt, they will no longer give store credit. I will only shop at Home Depot from now on.”

Helpful Report

Posted 1 year ago

“They sold us a Whirlpool washer, the finish on the machine by the bleach receptacle is failing. The lid on the machine is doing the same. This Whirlpool machine is 10 months old.”

Lowes 1 star review on 29th January 2025

Helpful Report

Posted 1 year ago

“I had a whole house window project done in my house. I was told that Lowes check to make sure their installers are vetted. During the project one of the installers had to leave for criminal court. The installer that came to our house scope out the project measured a large bay window wrong. He told us after tearing out the existing that it was 5" short on height. He wanted me to go to Lowes to find a molding to cover the gap. The window has been a constant problem with a draft and the window isn't set correctly. On another window he used a sledgehammer because the new didn't fit. The wall has a large crack now. Another window when he completed you could see light outside. The side of our house has caulking all over the siding and all over the roof on the upstairs windows. The installers used very large finish nails; the size you would use to frame a house on moldings. I had the store manager from the Rome store come to look at the work being done. The installer was excused from the job, paid in full and never returned. The manager sent another installer to correct the problems, but he refused to work on anything because the installation was so bad. The manager didn't want Lowes Corporate involved and I ended up finishing the work the best I could. I've played phone tag for a week with customer care and they won't do anything. The only thing I am after is getting a competent installer to fix the problems with the large bay window in my living room that was the center piece of the whole job to begin with. I would be paying for it. No help at all was offered.”

Helpful Report

Posted 1 year ago

“Lowe's blows”

Helpful Report

Posted 1 year ago

“If you have nothing better to do than spend a few hours trying to get assistance with a major appliance purchase that within 90 days of purchase will need - repair - then 100% spend thousands of dollars with Lowes. Purchase of washer & dryer #1 - dryer immediately had mechanical issues and was scheduled for return. Purchase of washer & dryer #2 (to replace #1) - worked great for almost 90 days before washer had error codes during cycle. Whirlpool? Good luck trying to speak with a human - over an hour on hold with no assistance. Live chat - lol.... I guess they consider bot's to be "live" chat. Over two hours wasted on phone calls and chats with no (zero) assistance from Lowes or Whirlpool. Spent over $1800 on major appliance set and now will pay out of pocket for repairs while still making payments on Lowes credit card. Epic low standards in customer support. Everyone (including Phil) was so very sorry that there was nothing they could do to help. Yes, sorry is probably the best description of the service and support.”

Helpful Report

Posted 1 year ago

“We ordered a new refrigerator but on the day of delivery, the drivers refused to deliver it. Their reason was because there was snow and it was on a lawn which leads to the path to our door. They said they refuse to carry the refrigerator across the snow and even if there was no snow, they would not cross the lawn to get to the path to our house. They wouldn’t back their truck up to the path. They just didn’t want to deliver the refrigerator. Their suggestion was buy planking and lay it down for them to carry it. Why don’t THEY bring the planking? Or wait until there is no snow. We live in the Upper Hudson Valley. We aren’t the only house with snow on the ground in Winter and a grassy pathway. We live in the country. And, either way, they WON’T walk across grass. We are NOT going to pave a path in stone or concrete just for these delivery people. Customer Service was of no use to us (suggesting we wait until Spring). We moved into this house in Winter. The movers delivered BIG wooden pieces of furniture (heavier than a refrigerator) across that grassy snow covered pathway and never complained!”

Helpful Report

Posted 1 year ago

“Worst possible customer server ever in my 64yrs of living at Lowes!! I purchased a LG washer and dryer at the Lowe's store in Tuscaloosa Al on a Sunday. Trey was the salesman and assured me that a stackable kit would be delivered with my items the next day! I asked for the washer and dryer be delivered after 5pm. I got a message that it was being delivered in the morning, so I took off from work. On Monday the delivery guys show up with the items and no stackable kit. I had to go back to the store to purchase the kit (2nd trip). This was Tuesday and another day off from work and the 2nd set of delivery men show up and open the kit and there's no screws with the kit. So, then I'm told there will be 3rd set of drivers coming out Wednesday with the correct kit. We'll, they called and said there was one stop ahead of me and they'll be at my home. They never showed and just decided to drop my service call and went back to the warehouse and then home. This brings me to the 4th set of drivers on Saturday morning. I get a call from one of the managers Derrick and again I'm told that he was going to personally witness the loading of the stackable kit tonight. Then I get a call from the drivers that their outside my home, but don't have the kit. NEXT on this same day, I get a call from another manager Robert and he tells me I have to make (3rd trip myself) to Lowe's to buy another kit. After calming myself, I exchange the kit for another one and this time it had been already opened, not happening, so she brings another one out, which I have her open and hopefully it's the right kit. Because she tried to sell me a GE kit, not a LG kit. So, I just got a message that the 5th set of delivery service drivers will be out tomorrow between 3:30pm and 7:30pm. I would have had Lowe's give my money back, but I just don't want to go through the hassle of going elsewhere and waiting on someone else!! Keep in mind that I have both hips replaced and I have to make all these trips to a store that has no concept of what customer service means, the worst store ever!!”

Helpful Report

Posted 1 year ago

“I’m sorry that I’ll be taking my business elsewhere just because they will not replace a broken screwdriver. It’s the principle more than anything. A kobalt tool that is supposed to be guaranteed. Not a big deal , this is what happened to Sears. I do have 3 houses that I have to buy for, it just won’t be at Lowe’s anymore. I actually keep this screwdriver laying on a work bench to remind me not to buy anything at Lowe’s.”

Helpful Report

Posted 1 year ago

“I have been a Lowes customer for as long as I can remember. Have always enjoyed spending my money in my local community. I try to help businesses stay in my community so I shop equally between Lowes and Home Depot. So I was saddened to hear that you are canceling your DEI program. And Because of that I can no longer shop and spend my money at a company that doesn't believe in promoting equal opportunities for minorities. Was planning on spending about 10,000 just this Spring and summer. Now that money will all go to Home Depot. It's really too bad because I really enjoy shopping at Lowes but I have to feel comfortable that my money is helping to make my community better where jobs and opportunities are equal and available.”

Helpful Report

Posted 1 year ago

“My mom has three charges on her debit card that Lowe’s refuses to reimburse her since they have already been paid. We reside in Colorado. The three charges are for Lowe’s: 149 in Everett, WA 1540 in Citrus Heights, CA 1087 in Folsom, CA The Corporate gave us the phone numbers to the three stores mentioned above since my mom was requesting for the addresses of who possibly used her debit card. The store manage for #149 suggested to call the police department to file a fraud complaint. I would like to commend this manager. Her employee was saying we would need to call Synchrony Bank to report the fraud. We asked why since apparently he wasn’t listening very well. During that time she told him that she already contacted her bank and corporate. We did call our police department make the complaint. Because they’re busy with emergency calls, she gave us the police website and where to go to in order to file a fraud complaint.”

Helpful Report

Posted 1 year ago

“I was shopping for a washer dryer 3 times the washer was delivered 1 st time was the stackable washer dryer With 220 electric Cord my home is 110 2nd they un boxed the stackable The entire top was smashed in 3rd time another unit was delivered And installed the delivery driver's Didn't installed the silver dryer vent hose they used the old one And never refunded my money for the new hose and clamps They told me the credited my cc Which wasn't true For the grand finali they wrecked my wooden stairs in my home. Lowes in Flemington nj Awful 😖”

Helpful Report

Posted 1 year ago

“I purchased a LG stackable washer/dryer. It was delivered and the delivery people needed to attach a longer hose to connect for the dryer vent. And then they pushed the unit in close to the wall. However, in doing that they squished the hose. And then I started getting D80 errors on the dryer which meant the dryer was not venting properly - fire hazard. I had my son pull out the unit and he found a hole in the vent. I called Lowe's who kept wanting to refer me to LG. This is an installation issue and just because I'm a few days outside of their 30 day boundary should not be upheld. Lowe's just wants to give a refund on the hose. But how am I supposed to disconnect the hose and have a new hose installed? This must be on Lowe's to correct.”

Helpful Report

Posted 1 year ago

“Terrible hiring process,nobody answers the phone intentionally drops calls when I get transfer to HR.waited 45 mins and the hiring manager went on break.came back the next week and gave me the shortest interview of my life.would not recommend them to anybody.”

Helpful Report

Posted 1 year ago

“Lowe's is the epitome of horrible customer service. Waited almost 2 months for a door and then when the door arrived they didn't bother to cover it for delivery. They initially quoted me one price to install the door, then tried to double the price. Hope I never have to utilize any of their services ever again!”

Helpful Report

Posted 1 year ago

“Why is Bruce manger of flooring. The girl order my tiles for floor I wanted extra so got 3 extra and is one short came back they show it in stock but both of them to lazy to find it or remove it from the display. Both said go to tilton because they are more organized. So what are you paying him for?”

Helpful Report

Posted 1 year ago

“Terrible Corporate rules and regulations! I will never purchase from Lowe’s at any location. Home Depot is a better informed place to purchase your home needs !! And they don’t expect you to read a book on there credit regulations . Lowe’s go train at Home Depot !”

Helpful Report

Posted 1 year ago

“20 phone calls that are over an hour, does no good”

Helpful Report

Posted 1 year ago

“We had a refrigerator delivered before Christmas. When the guys got to our home to bring the fridge in, they realized it was not going to fit through the door, I told them they would probably have to remove the doors, of course they did not want to do that. They wanted to bring it through the front door, all the way through the living room. I had to move everything in my foyer (while they stood there) so that they could get it through. They were angry because once they got it in the front door, it would not go through the door to get in the kitchen so they had to remove the doors and bottom piece (I had already told them they would have to remove the doors) they finally get it in the kitchen, they call me in to look at it once it was together. I was like, well this is a nice fridge but its not mine!! They had unloaded the wrong one off the truck, it was not the one I ordered. After they get that one out and start to bring mine in, the one guy knocked over a vintage stereo speaker and splits in from top to bottom, he simply says "sorry" REALLY? They get the fridge in, they are constantly saying they thought it was going to be an early day for them.. Not my fault that they unloaded the wrong one! I have filed a claim with Lowes for the speaker but have heard NOTHING! Everytime I call, I am placed on hold then hung up on from the "claims department" DO NOT PURCHASE FROM LOWES!”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 922 reviews