LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.71

4.7 Rating 621 Reviews

93 %

of reviewers recommend LOZURI Inc

4.7

Based on 621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Complimentary express shipping on all orders, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Update to my previous review: I am delighted to share my fantastic experience with Lozuri, particularly highlighting the exceptional customer support provided by Rob and Annaly (forgive me if this is misspelled). Their prompt and dedicated assistance resolved an issue I encountered, showcasing Lozuri's commitment to customer satisfaction. Lozuri's inventory is truly exquisite, featuring a carefully curated selection of high-quality products. While my first purchase didn't work out due to sizing, the beauty of the item was undeniable. I am eager to continue exploring Lozuri's offerings in the future, thanks to the brand's dedication to its customers. The level of service and the impressive inventory make it a pleasure to support such a customer-centric brand. I encourage everyone to discover the beauty of Lozuri's products and experience their exceptional customer support. Join me in being a proud member of the Lozuri community.”

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Posted 1 year ago

“Just received my Celine Teen Classic Box Bag and I am in love! It is beautiful and came with all the dust bags and tags. This bag was discontinued recently by Celine so I was thrilled to be able to find a brand new one on Lozuri. Highly recommend this site for great designer items.”

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Posted 1 year ago

“LOZURI I am very happy with my purchase with y’all I recommend LOZURI to my people bc it’s secure and the prices are the best!! Definitely”

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Posted 1 year ago

“This was the first time I used Lozuri. I ordered two designer bags, and both came in perfect condition and were authentic. The shipping was a little slower than I’d like, but otherwise it was a positive experience. I would order from this company again, next time preparing to wait a bit.”

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Posted 1 year ago

Hi Angela, Thank you so much for taking the time to share your experience with Lozuri. We are thrilled to hear that your first encounter with us met your expectations in terms of product quality and authenticity. We understand your concerns regarding the shipping time and appreciate your patience and understanding in this matter. We are continually working on improving our logistics and delivery processes to offer faster and more efficient shipping options. Your willingness to give us another opportunity means a great deal to us. We look forward to serving you again and are committed to making your next experience even more seamless and enjoyable.

Posted 1 year ago

“Competitive prices and prompt customer service👍”

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Posted 1 year ago

“I ordered Gucci sneakers from LOZURI and I love it. The price was the best, everything went smoothly, even though I was worried about the size and about shipping from Europe to US. I’m super happy with my purchase)))”

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Posted 1 year ago

“LOZURI is a place I would use again. Fast shipping and got exactly what I wanted.”

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Posted 1 year ago

“Nice purse 👛”

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Posted 1 year ago

“Got my order correct and delivered ontime”

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Posted 1 year ago

“I had to exchange an item for a different size and it was easy enough. Customer service was very responsive in the process. There was some lag in communications from them regarding refunding the difference in price but it was eventually resolved. Overall, it was a good experience. I would recommend the site to others.”

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Posted 1 year ago

“Great site! Would definitely order again. Package arrived on time and just as described”

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Posted 1 year ago

“My package arrived on time but I was disappointed by the way the item was packed (especially for the cost of the item). It was only packed in a dust bag with no additional protection. If the box got damaged during transport, the item would’ve been damaged as well. I would purchase from Lozuri again but I would hope that they would improve the unboxing experience!”

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Posted 1 year ago

“The bag is beautiful”

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Posted 1 year ago

“I was able to return the bag and received a refund without any problems.”

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Posted 1 year ago

“I had some issues with my return, however, they were resolved and I am happy with the company.”

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Posted 1 year ago

“I purchased a purse from Lozuri, but my overall experience has left me hesitant to shop there again. The delivery of the bag was delayed, and upon receiving it, I realized it was much larger than expected. When I decided to return it, I encountered challenges with their return policy. The process involves requesting a return label via email, which can be time-consuming. In my case, they expedited the label due to a family emergency that required me to leave town urgently. However, the overall lack of an easy and seamless process, coupled with delayed customer service responses, makes me inclined to explore other shopping options in the future. Update: Lozuri was extremely helpful when expediting the label and also processing my refund. I had a family emergency and the lady who handled my chat sent me a label the same day! I will say that they expedited my payment quickly and even sent me a copy of the confirmation!!”

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Posted 1 year ago

Thank you for updating your review and sharing your experience with LOZURI. We're heartened to hear that our team was able to assist you promptly, especially during such a critical time for your family. Your acknowledgment of the efforts made to expedite your return label and refund is greatly appreciated. We understand that your initial experience did not meet your expectations, and we apologize for the inconvenience caused by the delivery delay and the challenges you faced with the size of the purse. We're continuously working on improving our product descriptions and website clarity to ensure that our customers have all the information they need to make informed decisions. Regarding the return process, your feedback is invaluable, and we're actively looking into ways to streamline our procedures to make them more efficient and user-friendly. Customer satisfaction is our top priority, and we're committed to making the necessary adjustments to enhance our service. We're glad that we could resolve your issue satisfactorily in the end, and it's encouraging to know that you would consider shopping with us again. Please rest assured that we are taking your feedback seriously and are dedicated to improving our services to prevent similar situations in the future. We look forward to welcoming you back to LOZURI and providing you with an exceptional shopping experience! If you need any further assistance or have more suggestions, our client services team is always here to help. With Love, LOZURI

Posted 1 year ago

“This was my first purchase with LOZURI and I was skeptical. It did take about 5 days to receive a tracking number (as the site clearly states it may). The team noticed a small mark on the bag and contacted me to offer a slight further discount or the opportunity to cancel my order. The bag was lovely and was probably handled and tried on in store. It was missing some of the protective hardware stickers (not all of them). It was packaged well and arrived in 4 days once shipped. For me, the wait time and the small imperfection was well worth the over $1000 in savings. The customer service agent, Annaly, was very professional and responsive.”

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Posted 1 year ago

Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear about your positive experience with your first purchase from LOZURI. Your patience and understanding regarding the initial wait for the tracking number and the slight imperfection on the bag are greatly appreciated. We're glad that our team's proactive approach in addressing the issue and offering a discount was satisfactory to you. Hearing that you found the bag lovely is very reassuring, and we're delighted that the savings made it all the more worthwhile for you. Annaly, along with the rest of our customer service team, is dedicated to providing professional and responsive service, and she will be overjoyed to know her efforts were recognized! We look forward to serving you again in the future and hope to continue exceeding your expectations. Your feedback is invaluable in helping us maintain high standards and improve where necessary. Thank you for choosing LOZURI, and enjoy your new bag!

Posted 1 year ago

“Outstanding service, responsive, keeps in touch throughout the process and offers tracking information. The product is new and "REAL" ! I'm an extremely satisfied buyer and will be back.”

LOZURI Inc 5 star review on 25th February 2024

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Posted 1 year ago

“Return process was easy”

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Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

LOZURI Inc is rated 4.7 based on 621 reviews