LOZURI Inc Reviews

Name: LOZURI Inc
Address: 55 Enterprise Dr, Windham, 55 Enterprise Dr, Windham, New Hampshire
Rating: 4.70

4.7 Rating 622 Reviews

93 %

of reviewers recommend LOZURI Inc

4.7

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About LOZURI Inc:

Shop top designer fashion from Fendi, Saint Laurent, Valentino, Gucci and more. Unparalleled selection and hundreds of rare finds. 7-day returns, Complimentary express shipping on all orders, and AMAZING client services!

Visit Website

Phone:

8889299969

Email:

clientservices@lozuri.com

Location:

55 Enterprise Dr, Windham,
55 Enterprise Dr, Windham
New Hampshire
03087

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LOZURI Inc 5 star review on 30th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing merchandise with great customer service support! Definitely I will return to buy my next purse. 👜 Thank you!”

Helpful Report

Posted 1 year ago

Hi Marina, Thank you for taking the time to share your feedback. We're truly sorry for any inconvenience you've experienced regarding the return label. We want to assure you that your return label was sent on April 1, 2024. Sometimes, emails like these can accidentally land in the spam or junk folder, so we kindly suggest checking there. Our amazing client services team has also been in contact with you and sent the label via your return request ticket. Please be sure to check your spam. We also want to reassure you that once a return request is initiated, the 7-day return window is paused, ensuring you have ample time to return your item without any stress. Your satisfaction and peace of mind are our top priorities. Please let us know if you still haven't found the return label, or if there's anything else we can assist you with. Please keep in touch with our customer service team directly and we'll be more than happy to continue helping you. Thank you for your patience and understanding. With love, LOZURI

Posted 1 year ago

“Amazing customer service! Authentic items!”

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Posted 1 year ago

“Thank you LOZURI my bag arrived fast so happy with my purchased .”

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Posted 1 year ago

“Great as described product at a great price.”

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Posted 1 year ago

“I recently purchased a Burberry bag and arrived just as advertised; New authentic and well packaged; I will definitely purchase again and recommend to anyone; absolutely love this company.”

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Posted 1 year ago

“Fast delivery. Loved my bag. It came in its dust bag and it was absolutely gorgeous. Definitely ordering again from this page!”

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Posted 1 year ago

“Fast shipping and wonderful quality!”

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Posted 1 year ago

“very satified with the product and customer service”

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Posted 1 year ago

“I love my Fendi pouch! However, it had a small scratch on the frame of it. When I called to return I was offered money to keep it, but I opt to return. Annaly handled my return from beginning to end! My refund was processed in a timely manner and I greatly appreciate it. Because my return was handled with care I will be ordering again!”

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Posted 1 year ago

“Very pleased with the communication after buying my beautiful purse from them. As well as how quickly I received my order.”

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Posted 1 year ago

“Fendi bag was exactly aw description Smooth purchase”

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Posted 1 year ago

“Awful. Will never use again. Paid $1k USD for a pair of sneakers 14-days later they are still not delivered. Zero customer service other than some BS automated text, sports there is no useable customer service whatsoever. i will be sending these sneaker back IF/WHEN they ever show & check the box (for return explanation): SPITE.”

Helpful Report

Posted 1 year ago

We appreciate the time you took to share your feedback. At LOZURI, every piece of feedback is a chance for us to improve and ensure our customers' satisfaction. We understand the anticipation and excitement that comes with ordering a new pair of high-quality sneakers, especially when such a significant investment is involved. We aim to ensure that the entire process, from order to delivery, is as smooth and transparent as possible. On March 16th, we received your order at 7 pm. We strive to process orders promptly; however, our fulfillment team does not operate over weekends, which affects processing times. This was communicated in the ticket opened on March 20th by Annaly, one of our client service representatives, who outlined the expected processing timeline of 3-5 business days and assured you that tracking information would be provided as soon as your package was ready for shipment. We regret any confusion caused by our automated notification sent on March 20th, which was intended to keep you informed of your order's status. Annaly's follow-up on the same day aimed to clarify the timeline and reaffirm our commitment to keeping you updated, including the tracking information once available. We noticed your concern expressed in a review on March 20th regarding the lack of updates. We want to assure you that our responses are crafted with care and attentiveness to each customer's specific situation. Annaly's response on March 22nd with the tracking information, also sent via email, was an effort to provide you with the transparency and updates you sought. We take your latest review very seriously and regret any frustration or inconvenience you may have experienced. According to the tracking details provided by DHL, your package is set to be delivered on March 27th, which falls within our stated delivery window of 5-10 business days. We sincerely hope that your order meets your expectations in quality and craftsmanship. We value you as a customer and are here to address any further concerns or questions you may have. Our goal is not just to meet but exceed your expectations, and we are committed to learning from your experience to better serve you in the future. Thank you for choosing LOZURI, and we look forward to the opportunity to serve you better.

Posted 1 year ago

“Great pricing, authentic goods and super fast shipping! Will purchase again from them.”

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Posted 1 year ago

“I was worried at first because I never used this place before. The belt I ordered was authentic but it was not the right size in width. I was looping for a 1.5” in width but it was 1”. I returned with no issue and reorder shoes I seen on the sight. Now, I am excited and waiting for those to arrive. Also, they arrive within one week even having had gone through customs. I was impressed.”

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Posted 1 year ago

“I’m impressed with Lozuri so far! I ordered a bag and it was quickly shipped and arrived in perfect condition. I had tried shopping a competitor site that before finding Lozuri and the experience wasn’t pleasant. With the other site, after 3 weeks of waiting for any communication on my order, I was notified my item was out of stock and got a refund. But Lozuri kept me updated and again, shipping was fast with notifications. I think I’ll shop exclusively with them going forward.”

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Posted 1 year ago

“fast delivery. I bought DG shoes and a sunglasses of Prada. Love them so much”

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Posted 1 year ago

“Unbelievable prompt service and this was on a weekend Sunday!. Cheaper than what I would’ve paid. Same quality- could not go wrong”

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Posted 1 year ago

“Fast shipping and lovely quality !!”

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Posted 1 year ago

“Absolutely stunning bag 🤩 feet’s many things in it! Good quality and cute”

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Posted 1 year ago

“My Valentino shoes are beautiful. Was worried about ordering from another country but the shoes arrived without problem.”

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Posted 1 year ago

LOZURI Inc is rated 4.7 based on 622 reviews