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Lumadent Reviews

4.0 Rating 378 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 378 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is horrible. O ring from prior cable is stuck in my light and they do nothing to help with a simple solution, instead want more more money to “fix” all I need is a cable with no O ring. Ridiculous I can’t use my light with the new cable as is. Horrible help”

Posted 2 years ago

“The service experience was great. Quick easy order and delivery. The product itself I haven’t loved with how the light is turned on/off. The button is easily bumped or rubbed which results in my light being on when not in use which is annoying.”

Posted 2 years ago

“I have the 5x ergoprisms and love them. Customer service is honestly great. I’ve tried 3 different loupes. Lumadent fits their telescopes the best and quickly. I had to send back my other loupes 3x to get them adjusted, luamdent this isn’t an issue. I’ve worked with Josie and Mabel and really appreciate both of their quick response time and truly being willing to help with anything I have questions with. Honestly lumadent is my favorite loupe company I’ve worked with. I do recommend!”

Posted 2 years ago

“Very easy, and fast shipment!!!”

Posted 2 years ago

“I have been trying to return my product and they never reached out to me. They tried to offer me another product and tried to hold the return.I liked neither the product nor the customer service. Horrible”

Posted 2 years ago

“Josie J has been providing great customer service for me. I got my lights repaired in a timely manner. Thank you so much Josie.”

Posted 2 years ago

“Love my Lumadent light! However the accessories when you get a new set of loupes are extremely overpriced! $30 for a tiny attachment when it should be about $10 after you have already purchased the light.”

Posted 2 years ago

“I’m a current student and was having problems with my unilux lights. Lumadent representative Michelle Brown gave top notch customer service and provided a solution for my problem that has been working excellent! Fast response and great service! Highly recommended”

Posted 2 years ago

“I still have not received my order. It is January 9, and I placed my order November 26”

Posted 2 years ago

“At first I didn’t know how to adjust the light intensity…the first setting was very dim so I wrote an unfavourable review. I didn’t know how to change the intensity properly by holding the button down and waiting for it to increase. Customer service responded quickly and Brian was very understanding and helpful. The light is great and the battery lasts the entire day and charges quickly. I think there’s three levels of intensity to choose from. Delivery was fast and the price was very reasonable.”

Posted 2 years ago

“I love Lumadent! Great pricing on great products! I've happily been using their headlight products for years. Always good service.”

Posted 2 years ago

“Thank you for great service, helping me find the right replacement parts for my light.”

Posted 2 years ago

“I worked with Erica and she was AWESOME! Great response time, very friendly. Pleased with my service and with Lumadent in general. Nice student benefits as well.”

Posted 2 years ago

“My first pair of Lumadent loupes broke shortly after the 2 year warranty period. The actual metal broke at the hinge of the arm and customer service did not have a record of me buying them since they were bought under my previous dentist I worked for (even though my name was engraved on the carrying case). Also the rubber grips on the end of the ear piece would pull off easily with the tightening of the headstrap. I did purchase a second pair with the wireless light this time. Love Love Love the wireless feature. The changing of the wireless battery is awkward meaning it feels like it will easily break the delicate light the way you have to force the battery on and off. I’ve only had the loupes for 3 weeks and so far the battery last an entire work day. The light does start to dim when running out of battery so you know when it’s time to change and you have to have your second batter charged and ready to go. I am giving 3 stars due to the quality of the first pair and customer service. My second pair is a little better so far but it’s only been 3 weeks.”

Posted 2 years ago

“Have been using the Lumadent light for around 11 years now and it's still going strong. Been very happy with it. So much that I purchased another one for my new pair of loupes and recommended the light to a couple of colleagues. Erica, the Lumadent rep who assisted me, was extremely helpful and made the latest purchase seamless. Happy to recommend this product to other people.”

Posted 2 years ago

“Fantastic customer service. Helped me fix my issue over the phone and didn't make me feel dumb when it was an easy fix i could have figured out with the online guide.”

Posted 2 years ago

“Thank you very much. Excellent product and fast delivery. I got all information about shipping and delivery immediately.”

Posted 2 years ago

“Thanks for being so prompt with our order! And giving us tracking the whole way through. Greatly appreciated!!”

Posted 2 years ago

“Very poor service ordered battery in the beginning of December, still have not arrived, even after contacting them several times no one has given me any answers, will not buy from them again”

Posted 2 years ago

“Initially, when I looked for the item I was seeking it seemed they didn't have it. A call to the online sales dept. reveals they had it. Ordering was a breeze. Sales rep was very knowledgeable and friendly. Great experience. Will order again as needed”

Posted 2 years ago

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Lumadent is rated 4.0 based on 378 reviews