Lumadent Reviews

Name: Lumadent
Rating: 3.96

4.0 Rating 391 Reviews

71 %

of reviewers recommend Lumadent

4.0

Based on 391 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, reliable customer service and good quality product.”

Helpful Report

Posted 4 years ago

“If there is less than 1 star I would choose it, worst experience ever, I placed my order in January got my loupes in April, after three months of waiting I got something full of mistakes, the frame doesn't fit, wrong working distance, double vision, and limited dark field. 5 of my friends have the same issues all the measurements are wrong. I opened a ticket one week ago and no one contacted me! Unresponsible unreliable company.”

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Posted 4 years ago

“Michelle and the staff at Lumadent were so quick to respond to my enquiries. Definitely more reason to purchase their amazing lights!”

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Posted 4 years ago

“I have been working with Lumadent for our dental students at Spokane Community College for years! They are always quick to respond with any issue corrections and kind in the process. There products are well worth the money spent.”

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Posted 4 years ago

“Lumadent shipped very fast and everything arrived well packaged in short time (10 days to New Zealand).”

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Posted 4 years ago

“Customer service by Israel. S was beyond amazing. You solved the issues I was having with my loupes for several months, in a matter of few weeks which is impressive; I received my loupes back from repair and it seems to be performing very well! I appreciate you!”

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Posted 4 years ago

“Super Lumadent”

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Posted 4 years ago

“great product but also wonderful service. I ordered my light packet towards the end of the week and had it by monday. Was not expecting to receive it so quickly! The light is great, and I love that I get two battery packs included. Much better than the competitors out there.”

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Posted 4 years ago

“Great light ... wish there was a trade in option”

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Posted 4 years ago

“Didn't fit and would like to return the item”

Helpful Report

Posted 4 years ago

If something "doesn't fit" then you should definitely fill out our contact form to let one of our Agents reach out to you and determine a solution. Form available here: https://zfrmz.com/lVs5diQxjqe3QuH0KYEH

Posted 4 years ago

“My loupes weren’t fabricated correctly. The loupes light is very flimsy. Low quality product overall.”

Helpful Report

Posted 4 years ago

No part of our headlight systems should be "flimsy". Fill out this contact form and one our Agents will reach out to you to find a proper solution. https://zfrmz.com/lVs5diQxjqe3QuH0KYEH

Posted 4 years ago

“Wish it came with a lens cloth and the rubber in the case is cut such that the goggles can fit without having to detach the headlight and battery”

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Posted 4 years ago

“Everything was very seamless. No issues”

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Posted 4 years ago

“Had my loupes for 6 years. Battery still going strong, and I’ve had zero issues with my loupes. Good quality, great price”

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Posted 4 years ago

“Got the products right away, no problems there. But it worked only for a fortnight then the light stopped working! No matter if I change batteries or cables from delivery. BUT old batteries and cable work.”

Helpful Report

Posted 4 years ago

Well you're definitely within our 45 day trial period if you've only had them for 2 weeks. You definitely should not be experiencing issues like that! One of our Agents will be reaching out to you soon to make sure you're taken care of.

Posted 4 years ago

“I have been using my LumaDent loupe light (v3) for over 5 years. It has been an amazing and important part of my care! Recently, one of my batteries needed to have the cell replaced. I received so much support and the turn-around time was incredibly fast. Thank you for providing such an invaluable product and excellent customer service. LumaDent rules!!!”

Helpful Report

Posted 4 years ago

“Expensive light, they didn't send the part that attaches the light to the loupes.”

Helpful Report

Posted 4 years ago

The HL360 LED Headlight Upgrade Kit is designed for our existing customers who are still using our older V3 headlight and wish to upgrade to our newer HL360 without buying new batteries. It does include a complete Linkage Arm (instructions on changing them here: https://lumadent.com/linkage-arm-replacement) but does not include a mount. This is because existing customers using our headlight system should already have a working mount. All of our mounts are compatible with both headlights - you should just be able to take off the V3 light and attach the HL360 in it's place and be all set without needing any additional parts. If you're in need of a new mount, they can be found here: https://lumadent.com/custom-mount.html Please let us know if you need any assistance attaching your HL360 to your loupes.

Posted 4 years ago

“Lumadent customer service was great and super fast in processing my order and sending me my invoice and updates on the order status and delivery!”

Helpful Report

Posted 4 years ago

“poor customer service, short and limited warranty on low quality products. charges for even the smallest pieces of accessories”

Helpful Report

Posted 4 years ago

“I have been a very long-time customer and have bought several lights plus sent colleagues to buy your headlight products. I always was able to reach a customer service rep when I called. Now, with whatever new system you have in place, it seems that your are deliberately trying to avoid human contact by phone. I have a problem with the last purchase (sales order # SO-71755) and I cannot get anyone to help me address it and resolve it. I had to try to reach a live human being to talk to, by calling your sales reps (Alex,Josephine, Mark) who promised that someone from main office will get back to me, but I have had no luck. I can't understand how you expect to get repeat customers to stay with your company if you are only available for online sales but no customer service. I am very, VERY disappointed in how I am being treated. I hope you will arrange someone with knowledge and authority to help, to get in touch with me ASAP.”

Helpful Report

Posted 4 years ago

The Solution Team Supervisor has been notified about this situation. I would expect to hear from him soon.

Posted 4 years ago

Lumadent is rated 4.0 based on 391 reviews