Lumadent Reviews

Name: Lumadent
Rating: 3.95

4.0 Rating 392 Reviews

71 %

of reviewers recommend Lumadent

4.0

Based on 392 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Kate

Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve only used my 3.3 X ergoprism loupes on four patients so far and I can already tell I like them and they will help save my neck. usually during my lunch break I’m giving myself massages because I’m starting to get stiff and achy. I don’t feel that currently, I’m excited to see how I feel with these new loupes at the end of the week, excited for the chronic pain on my neck, shoulder, and upper back to be gone! these are game changers. i’m so happy I will be able to prolong my career”

Helpful Report

Posted 4 years ago

“They always find a way to help me out in times of need! Love my loupes can’t work with out them. I appreciate all the team at LumaDent and Solutions at LumaDent . Thanks to all that you do and then some,”

Helpful Report

Posted 4 years ago

“They will try to charge extra for every little thing. $43 for expedited shipping that will only arrive one day earlier. Really? $43 more for a little tiny light to be shipped? Regular shipping was already quite expensive for such a small item. Student discount is weak ($45). I think students should at least receive 20% off, 25-30% off is fair IMO.”

Helpful Report

Posted 4 years ago

“we have the luma vac's and needed some parts to replace, Allie Poarch is our representative and was very helpful getting the parts replaced, highly recommend the Luma Vac's”

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Posted 4 years ago

“Love the light. Very lightweight and bright.”

Helpful Report

Posted 4 years ago

“Love my Lumadent face shield, it is very light weight and comfortable!”

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Posted 4 years ago

“Allie Poarch was my customer Representative and did an amazing job a communicating in a very timely manner, and helping me make adjustments to my new loupes so that they function perfect for my needs. Very please with the product and especially pleased with the customer service Allie provided. Keep up the great work and thank you!”

Helpful Report

Posted 4 years ago

“This email to request a review has come and I have not received my order yet, it's almost 2 weeks. After 1 week, I followed up with lumadent by email and received no response. The tracking emails are very limited and shows last tracking info as: "departed facility" and that was 3 days ago, nothing since”

Helpful Report

Posted 4 years ago

“Israel was very helpful and timely!”

Helpful Report

Posted 4 years ago

“Unfortunately, I am cancelling my purchase since I had a bad experience and difficulty ordering with Lumadent. NY representative ( Josephine) shifted me on another representative ( Mark) of other states which he didn't want to come to Rochester NY ( EIOH/URMC) for measurements since it's my first loupe purchase nor responded to my email or sms for days, then he directed me to finish purchase with his student's promotion thankfully. After receiving my ERGOFIT Box the frame did NOT fit well (pushing my temples and heavy on my nose) and wasn't sure about my measurements of accurate. I got replied with some of my images are not perfect since it's first time, that's why am asking some caring representative and services to handle my ($3000+) purchase Note: first attached picture was sent to me was NOT mine (it was for somebody in Canada; loss of confidentiality), now I'm concerned about your accuracy in fabrication of this loupe. So wondered how can I purchase Lumadent loupe and light of I started with not getting helped to begin with and high prices for this promising loupe. I believe each one can improve. Lumadent management may need to work on their communication, rep. services, accuracy, confidentiality, and product improvement. I hope could purchase a better services from Lumadent.”

Helpful Report

Posted 4 years ago

“fast shipping and tracking is great.”

Helpful Report

Posted 4 years ago

“Great to work with!!”

Helpful Report

Posted 4 years ago

“I am enjoying the wireless freedom. However, coming from the wired lumadent light, the wireless one is not as bright.”

Helpful Report

Posted 4 years ago

“So far, so tood. Long battery life. My only gripe is they didn’t factor in side shields on glassescmake it difficult to keep quick touch button secured with supplied rubber bands.”

Helpful Report

Posted 4 years ago

“Luma shield came promptly”

Helpful Report

Posted 4 years ago

“I like the company. I just didn't like the flimsy faceshield I got from them. Very cheaply made”

Helpful Report

Posted 4 years ago

“great choice”

Helpful Report

Posted 4 years ago

“Lumadent made it very easy to purchase from their website. Their product was of high quality, therefore, I have no experience with their returns process.”

Helpful Report

Posted 4 years ago

“Great costumer service and superior light. Easy to assemble and the battery stays charged at the brightest setting for an entire work day.”

Helpful Report

Posted 4 years ago

“EXTREMELY FRUSTRATED WITH ABYSMALLY POOR AND NON-AVAILABLE LIVE CUSTOMER SERVICE! As a long-standing formerly happy customer, I purchased a new Prolux essential package in November 2020. I have had problems with cable contact causing the light to go off in mid-procedures. I have been trying to get someone to help me, or to get a warranty replacement, BUT THERE IS NO ONE TO TALK TO AND NO ONE HAS BEEN ANSWERING MY MESSAGES! I even tried to reach out to one of your salespersons (Alex Betancourt) in hopes of him helping me to get someone to reach out to speak with me, but to no avail. COVID pandemic notwithstanding, there should be SOMEONE who responds to customers' needs!”

Helpful Report

Posted 4 years ago

Lumadent is rated 4.0 based on 392 reviews