London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“third time used u. good all round service”

Helpful Report

Posted 10 years ago

“Your auto barrier camera can not red my number plate on my Toyota Celica - so have always to contacy help to get out of car park”

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Posted 10 years ago

“Pre-booked parking was, as usual, excellent. The only slight issue I ever seem to have is dependent on which entry barrier I use. The ANPR on the right-hand entry lane is a little "suspect". When using the left-hand lane, the machine always spits out the ticket with my name appearing on-screen "Welcome Mr xxx". On the right-hand lane, 50% of the time the ANPR fails to recognize the car's registration number - I always know when this will be a problem because screen doesn't display my name in the welcome message - then I know that I'll have to press the assistance button when I exit (as the pre-booking isn't recognized). But this doesn't detract from a very efficient bus service, friendly drivers etc. :)”

Helpful Report

Posted 10 years ago

“The booking/payment/confirmation process was easy and faultless The parking itself was also faultless, as was the shuttle service from Business Parking to Terminal One However on flying back in to Terminal One and heading to the labelled bus stop for the shuttle service back to Business Parking, things became frustrating and complicated A workman advised me that I should check if the bus was still scheduled to stop at the labelled stop, as the road was closed for late night works. There were no signs or people to ask or anything - luckily another passenger had a Parking phone number which he called and was advised to go back upstairs as the bus would be calling at Departures level and NOT Arrivals level at the labelled bus stop. I don't know what I would have done had I been on my own - it was approaching midnight and unacceptable that there was no signage or ANYTHING to advise that the labelled bus stop would not be used and the correct bus stop was on a completely different level”

Helpful Report

Posted 10 years ago

“No problems entering car park, however, on return we had to use help button as even though we had pre-booked barrier would not let us out and we were asked to pay £128. This was remedied by a very courteous gentleman who took our details, confirmed our booking and let us out. Did not have to wait long for a bus to the airport either.”

Helpful Report

Posted 10 years ago

“Reliable and well organised parking. Free shuttle bus to the airport every 10-15 min. Good experience overall.”

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Posted 10 years ago

“Very easy to find, easily accessible and close to the terminal - all in all a good experience.”

Helpful Report

Posted 10 years ago

“We used the long stay carpark at Luton airport for the first time in September and found a parking space easy and the transfer to the airport was quick.”

Helpful Report

Posted 10 years ago

“Cheap parking ,”

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Posted 10 years ago

“Easy to book, good location, decent value for money”

Helpful Report

Posted 10 years ago

“Good all round apart from people in room above stomping around in the early hours off the morning waking us up”

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Posted 10 years ago

“Good value when booking early. Difficult to find a space when we arrived on the 20th (v. unusual!) On return, large queue at the airport for the long stay bus, but supervisor managed to get some people on the car hire and staff bus which helped.”

Helpful Report

Posted 10 years ago

“Overall a very good service, but let down by the length of wait for the bus on our return, circa 20-30 minutes.”

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Posted 10 years ago

“Always use this service, very reliable and safe, although sometimes frequency of buses varies, but this is a minor problem to an otherwise excellent good value service, particularly if you book well in advance.”

Helpful Report

Posted 10 years ago

“It would have been a little more helpful if they repainted their road signs as the pink colour on most signs was badly faded especially that "pink" is not a strong colour in itself so being refreshed would have been an advantage otherwise good but inside the buses it would have been useful that if at each stop within the parking area some visible notification was available showing what lanes that stop is serving.”

Helpful Report

Posted 10 years ago

“Booked Mid-Term parking for a week and seemed good value for money. The bus service was frequent and was easy to board with a wheelchair as the buses have disabled access via the middle doors. The parking compound was secure and seemed well lite. The compound is set out with a letter and number reference so you can find your car again on your return easy enough. The only issue, which is nothing to do with Luton Airport Parking, is how some people choose to park their cars, not leaving proper space or seemingly abandoning their car rather than find a space further into the compound and parking more courteously for others.”

Helpful Report

Posted 10 years ago

“Mid-stay is convenient, easy to find and close to the terminal. The bus service is good and frequent, with very helpful and careful drivers. To improve the car park I suggest the following: 1. Tarmac the entire parking area. I do not expect to park on gravel and large stones for the price paid. 2. Create and signpost a pedestrian route to the terminal. Many customers would like to walk before or after what could be a long flight. 3. Electronically tag the buses, so when they depart the terminal, a sign in the car park waiting rooms advises the ETA of the next bus.”

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Posted 10 years ago

“found it quickly. Only thing I dislike is having to pay for collecting someone, totally unnecessary.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews