London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.68

3.7 Rating 2,417 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,417 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good and a fair price for the time I was in the L.S.C.P. Thank you .”

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Posted 10 years ago

“No problems at all... When I returned my car was ready for me. Will use again.”

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Posted 10 years ago

“short term car park charges £7 for 40 mins a complete rip off, as a comparison Heathrow terminal 5 charges £3.50 for 30 minutes, a third world experience at Luton....”

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Posted 10 years ago

“Used mid-term aka mid-stay (unhelpful inconsistency confusing to foreigners arriving for the first time) to pick someone up. Website said Bay 1 was where the shuttle came and left for the mid-term park so I asked my friend to go there, only to find it was in fact Bay 3 - this lost us 5-10 minutes through confusion to find each other so could not take the first shuttle. Finding a space to park in mid-stay was very difficult and time consuming - signage pointed out to 'spaces' which didi not exist. So I ended up paying an exorbitant £7 because I could not complete the operation within the free 30 minute period. Road surface in car park was just unmade up stones. The whole experience was frustrating and bad. Stansted is vastly superior in this respect.”

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Posted 10 years ago

“Very smoothly driven bus and pleasant driver on the return trip tothe mid-stay parking on 18 June.”

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Posted 10 years ago

“We recently parked in the mid-term car park, which is in very poor condition - rough surfaces and potholes prevail, and there were no marked bays in the section we used (near bus stop A). The bus stops are small with a very limited covered area, but on the plus side the bus transfers are frequent and it is only a short distance to the terminal. We have also used the short-term car park which in terms of potholes is equally as bad if not worse!”

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Posted 10 years ago

“Location good and easy to find. Signage to find spaces was very helpful and location posts/numbered bus stops very helpful. Bus was very good both to/from the terminal. Main complaint is when I came to exit the car park the machine stated I owed £84; I had to call for assistance. This also happened to another driver at the adjacent exit. This issue is not acceptable. Please sort.”

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Posted 10 years ago

“We chose the mid-stay because we were having a night at the Holiday Inn before we flew. It amazes me why there is no pedestrian access from the mid stay car park to the access road!!!! We had to get a bus from the car park to the terminal and then back to the hotel when I could have thrown a stone from the car to the hotel.... ;-/ Also, the bays at the terminal are too close together and they dont allow you much space to get ppl off the bus and then to allow ppl on. Its a bit cramped - take a look at how its done at Stansted, more space and you are not penned in as you are in Luton.”

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Posted 10 years ago

“Better signage for the Blue Badge parking area is required. We had trouble getting onto the bus to & from the terminal as they were extremely busy,some sort of marshalling system would prevent the chaos we were presented with when attempting to return to the car park. What is the point of sending a full bus to the Blue Badge bus stop when clearly people with mobility problems cannot access the bus?!”

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Posted 10 years ago

“Easy to find and buses arrived quickly on both going in and getting back out of the airport.”

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Posted 10 years ago

“The parking service works very well.”

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Posted 10 years ago

“I didn't have a chance to use the car park yet, because there is a week until I will travel to Luton, but I already have negative feelings about it. I initially booked 4 days, and I would like to add one more day, but this was not possible because I bought something which can't be modified. I would expect more flexibility from the parking company and to be focusing on the needs of the costumers instead of following strict rules. Now I only can hope that at least I will have the car in one peace when I return, I don't really want to rely on the helpfulness of the staff.”

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Posted 10 years ago

“I am a regular customer, I use the parking once every three months. However I will not use it any more. Very disappointing. I was charged 21 pounds for 1 hour and 20 minutes!. I was not able to arrive to the parking on time because of the Luton Airport is under reforms, so it was absolutely crowded, long queues to get the bus, no air conditioner, just one machine to pay, parking neglected .... It is not acceptable to charge this amount when the airport is being reformed. I think is not fair and it is an abuse. I will not use this parking any more.”

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Posted 10 years ago

“We have used this car park several times with no problems either with the safety of the car or the transfer to and from the airport. Only one suggestion, the exit road markings need improvement since the relocation of the exit point.”

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Posted 10 years ago

“A very efficient, pleasant experience. No problems to report. Bus was clean and quick Car park had plenty of spaces with lots of drop off and pick up points Price was good for a week's stay I would use again and I recommend to other users”

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Posted 10 years ago

“I made a booking at the mid stay car park for Saturday 13th June. I was dismayed to find when I arrived at approximately 10.30 am there were no parking spaces. I along with many others toured the car park for a space. In the end after 30 minutes I parked where it said "Staff Parking" and reported it to the office. I understand from the company overseeing the parking on behalf of Luton Airport that this is an everyday occurrence for Luton Airport to overbook. I was travelling on my own and was not a good start to my journey. I will not park there again.”

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Posted 10 years ago

“Issue with number plate not being read was resolved in 30sec. And there were no further issue with booking. Comunication via email with customer service was very informative and clair.”

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Posted 10 years ago

“Last week I dropped off someone at the dropping off zone in front of the terminal . It was utter chaos a queue to get in , and equally chaos to get out , who in hell designed this system . The £2.50 charge was just rubbing salt into wound , you should rename Luton airport as Dick Turpin airport this charge is daylight robbery”

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Posted 10 years ago

“Parts of the long-term car park are covered in rubble. I have on two occasions suffered a flat tyre soon after leaving the car park. I am sure that this cannot be a coincidence. It is a disgrace to charge for parking if the road surface is going to damage people's cars.”

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Posted 10 years ago

“The road surface needs replacing”

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Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,417 reviews