London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.68

3.7 Rating 2,417 Reviews

63 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,417 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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London Luton Airport Operations Limited 1 star review on 30th August 2025

Elliot Coleman

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long stay car park - Difficult to find a parking space, long wait for bus, crowded bus. On exit it failed to recognise that I had pre-paid and tried to charge me over £150.”

Helpful Report

Posted 10 years ago

“No allocated spaces or zones Very poor signage uneven road surfaces Not enough space between bays Ineffective system Unhelpful staff”

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Posted 10 years ago

“It's the ultimate way to start your holiday. Drive up right outside the terminal, a really quick process to check your car in, hand over the key and within 2 mins you are standing in the terminal! Staff were polite and efficient and even helped to easily resolve an issue whereby my booking was one day short. Not cheap, but if you are going on holiday with a 1 year old, this is almost essential!”

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Posted 10 years ago

“Travelled recently alone to Luton Airport for the first time. Parking was simple and easy, and the bus stop was within 2 minutes walking from where I left my car. Absolutely no problems whatsoever.”

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Posted 10 years ago

“Waited 30mins in the wind and rain for the bus. Poorly designed shelter,; wind whistled through and it leaked, covering the seating in water. Next time, will get a lift or public transport”

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Posted 10 years ago

“No issues, smooth in and smooth out. Would certainly use again as it also saves the hassle of going to a pay station.”

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Posted 10 years ago

“Very easy to book and everything went well on arrival and return. Will use this car park next time I travel from Luton.”

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Posted 10 years ago

“Entry into and exit from the carpark went well with excellent number plate recognition system. I would only say that the direction signs for pedestrians and cars needs to be improved.”

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Posted 10 years ago

“I'm very happy with London Luton Parking. Bus every few minutes directly to the airport. Strongly recommended.”

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Posted 10 years ago

“Priority meet and greet was good, but traffic delays into the airport contributed to an overall poor experience.”

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Posted 10 years ago

“YOUR EMPLOYEE WAS TURNING EVERYONE AWAY FROM MID TERM CAR PARK AS HE CLAIMED I WAS FULL AND IT HAD TO BE PREBOOKED. SO a long traffic jam ensued with cars trying to access main Terminal areas and drop their passengers off. Some, disembarked early and dragged their luggage on the road to catch their flights - oTHERS. LIKE ME, WERE DIRECTED TO paid drop off area just to drop a passenger, who would have otherwise caught the shuttle from mid term parking. FREE FOR 30 MINS ? Where's the profit in that?”

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Posted 10 years ago

“Generally fine bit had to wait about 30 mins for a bus.”

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Posted 10 years ago

“Couldn't fault this parking. We had a problem leaving when the machine wanted to charge us a vast amount of money because it didn't recognise our number plate but a very helpful polite man on the intercom sorted it out straight away.”

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Posted 10 years ago

“Excellent - mid stay car park is very close to the airport. Good value for money.”

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Posted 10 years ago

“quick and easy but always have Problems when trying to leave the car park”

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Posted 10 years ago

“Very poor signage to get to the long-term car-park (found afterwards that at least one sign had been turned round and was facing the wrong way!) Drove around for 15 minutes before i could find a space in the long-term car park. When i returned to the airport after my holiday, I waited 25 minutes for a bus to take me back to the car-park - and when it came it was so crowded that it felt quite unsafe.”

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Posted 10 years ago

“Everything good apart from directions to Priority Parking from Arrivals (especially at 1 am after a delayed flight.”

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Posted 10 years ago

“We arrived back vey late and would have incurred an extra charge however the lady on the intercom was very helpful -able to see our flight had been delayed and allowed us to leave without having to pay an extra charge . Excellent customer service. Also the bus was prompt at 3.30 am. Would use it again and recommend it to others.”

Helpful Report

Posted 10 years ago

“Car park was fine, it is a short trip by bus, my only gripe being a fairly long wait for the bus at the terminal. Automatic number plate recognition worked fine for entry. Overall: fine!”

Helpful Report

Posted 10 years ago

“Everything very easy to book and mid-term car park easy to find. One thing that we found very annoying is the state of the car park itself. The tarmac roads are very rough and the huge chunks of ballast that the cars actually park on are extremely difficult to walk on to get to the front/back of the car & to wheel cases over. Could the whole area be covered in tarmac and the car spaces be white-lined? This would also cure the problem of cars taking up 2 spaces and therefore using up valuable space.”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,417 reviews