London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

Write Your review

Tell us how London Luton Airport Operations Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perking staff were very helpful and proactive. Although I had lost my wallet in the park and never found it back, could be bad luck.”

Helpful Report

Posted 10 years ago

“The £2 charge for passenger drop off is extortionate.”

Helpful Report

Posted 10 years ago

“Although I prebooked and prepaid I couldn't get out of the car park and had to use the help service.”

Helpful Report

Posted 10 years ago

“Everything was plain sailing until it came to leaving the car park. When I put my ticket in to leave it said I have an overdue payment of £48. I did actually pay online a few weeks ago. When you have a queue of cars behind you wanting to get home it can be stressful. Luckily it was sorted out within a few minutes. I thought you had a car number plate recognition system in place?”

Helpful Report

Posted 10 years ago

“Thank you for the email, however, I am not due to use the carpark until 16 Decemebr!! :-)”

Helpful Report

Posted 10 years ago

“Very god as it is on site and a regular bus service. Excellent support when car battery was flat.”

Helpful Report

Posted 10 years ago

“Just what you need, a system that works well enough said”

Helpful Report

Posted 10 years ago

“My experience at the car park was terrible. Entering was no problem, but the exit system is ridiculous and needs to be redesigned. I had paid for 'pre-booked' parking, as had my father who was in a separate vehicle. We both encountered the same confusing system upon attempting to exit. He, unfortunately, was charged an additional 108 pounds which he now has to go through the hassle of reclaiming. I, after much confusion, was eventually able to leave without an extra charge. My problem is with the appearance and instructions on the ticket machine. Although I see that there are instructions written on the machine for those who have pre-paid and those who have not, it is NOT at all clear that you are supposed to sit and wait for someone to answer the call when you press the button. Instead, there is a loud and repeated beeping sound accompanied by a flashing button telling you to press STOP. There needs to be a clearer indication that you are supposed to WAIT, and then give your CODE. When I finally DID get someone on the other end, she was grumpy and unfriendly and there was no apology for the delay. It took ages to get an answer and there was only one other car there. I will probably avoid Luton airport in the future as a result of this. Stanstead has a better parking system.”

Helpful Report

Posted 10 years ago

“Excellent service , I will definately use it again it was very convenient and will also recommend it to others”

Helpful Report

Posted 10 years ago

“I've been parking at Luton almost every week all week since February as I am travelling to Inverness and will do through to 19/12/14 and may be early next yerar as well. There is no alternative to Apcoa on airport parking as even their partners are bound by their rules. I am still very annoyed that they would not allow me to modify my parking (book for the remaining days ,I would have ccept ed having to pay a full day rate for the first day) when I missed booking last week, i.e. I entered the car park and not for the first time I had to take a ticket, but realised on checking that I hadn't pre-booked. The upshot would have been a bill for £180 had I not managed to get my wife to retrieve the car on the same day as I parked it, still incurring a £36 charge. This lack of flexibility is in my view, on Apcoa's part, unacceptable behaviour and I feel like I would have been robbed had I had to pay the full amount! I have also learnt to pre-book to midnight on the day of leaving (no additional fee) instead of 2 hours after landing as once I had to pay an additonal £36 full day rate for being 30 minutes over the one hour "grace" period. Rob Garrad (rob.garrad@arup.com).”

Helpful Report

Posted 10 years ago

“No hassle parking as always, quick and convenient at a competitive price.”

Helpful Report

Posted 10 years ago

“Easy to book. Easy to locate. No problems at exit. Very reasonable price.”

Helpful Report

Posted 10 years ago

“The car park is a short walk from the terminal building and is well situated. The lighting in the car park and the marking and layout of the bays is not the best and other airports do this better. However, paid for in advance the parking offers good value for money. The automated entry and exit system works well and the on-line payment system was simple to use.”

Helpful Report

Posted 10 years ago

“Served its purpose. Lighting not terribly good when you collect your car at night. Don't like the fact that the disabled bus stop is only serviced if you press the button. What is the point of that - the bus has to pass by anyway.”

Helpful Report

Posted 10 years ago

“Mid term car park was easy to find with ample spaces available. Buses to & from the terminal arrived promptly. We arrived early in the morning, allowing for any road works so there was not much traffic; I would think the experience might be different at peak times.”

Helpful Report

Posted 10 years ago

“The whole experience was very easy, from the online booking > finding a parking space > catching a regular bus to the Airport.”

Helpful Report

Posted 10 years ago

“A+++”

Helpful Report

Posted 10 years ago

“could be slightly cheaper”

Helpful Report

Posted 10 years ago

“The car reg was not automatically read for pre booked parking and on exiting was waiting 5 mins+ just to speak to someone. Shuttle service was perfect on both days.”

Helpful Report

Posted 10 years ago

“customer service near non existent”

Helpful Report

Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews