Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had to cancel a booking with less than one week before the accommodation commenced. I received a very quick call back and prompt attention to my request. Josephine was friendly and knowledgeable and was able to quickly secure confirmation that my booking could be put on hold. This was a great help in a stressful situation.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your 5-star review. We are glad to hear that Josephine was a great help in assisting you with your booking request.

Posted 3 years ago

“We unfortunately needed to cancel but thanks to Marcelle we received our credits and she patiently explained how we could change our flights at minimal or no further cost which we did. We’ve been travelling overseas for over twenty years and have to say that Marcelle has been the best and most helpful travel agent we have ever dealt with. We are looking forward to using our credits and flights towards another trip to Bali.”

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Posted 3 years ago

Hi Graham, thank you for your 5-star review. We are very pleased to hear that your experience with Marcelle was exceptional.

Posted 3 years ago

“Josephine responded quickly and efficiently to my request. Thank yiu”

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Posted 3 years ago

Hi Warden, thank you for your 5-star review. Great to hear that Josephine was efficient and responded promptly to your query.

Posted 3 years ago

“Fabulous lodge, fabulous activities, fabulous scenery, fabulous staff. Thank a lot.”

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Posted 3 years ago

Hi there, thank you so much for your 5-star review, it is greatly appreciated!

Posted 3 years ago

“Josephine was polite and courteous and responded very quickly dealing with my issue.”

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Posted 3 years ago

Hi there, thank you for sending through this lovely feedback about Josephine. We will pass this on to Josephine and the team.

Posted 3 years ago

“Thank you LUXURY ESCAPE for the opportunities to buy great deals in Bali. We booked two resorts: SOFITEL NUSA DUA and MULIA NUSA DUA. Unfortunately I don’t remember all names of operators. But last conversation with CLARE we truly are impressed with how she has managed to meet all our requests, politely and on a timely matter. CLARE has made this experience in bookings with LUXURY ESCAPE so easy that we couldn’t recommend her enough if you are looking to book with them.”

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Posted 3 years ago

Hi Tatiana, thank you for your 5-star review. We are thrilled to hear that you were happy with your experience with Clare. We will pass on your wonderful feedback.

Posted 3 years ago

“Fantastic package as per usual Thank you again”

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Posted 3 years ago

Hi Craig, thank you for your 5-star review. We are glad that you enjoyed your escape.

Posted 3 years ago

“I’ve booked and been in many luxury escape breaks. All have been exactly how fabulous they have been portrayed to be- sometimes even better. I’ve also now had two incidents when I needed some extra help. One sadly was when a friend of mine passed away, just before he booked a surprise trip fir his wife. LE we’re wonderful. Kind , sympathetic and helpful. My friend’s wife received the full refund as well as a lot of kindness Just recently I booked my sister a 60th present staycation with some tickets to Mary Poppins. The package didn’t specify which night the show would be in and my sister had a prior engagement on the Friday night. Josephine as LE was fabulous. Sorted it all out, and now my sisters birthday weekend will have two amazing nights. Thanks for your help Josephine- I really appreciate it ❤️❤️”

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Posted 3 years ago

Hi Di, thank you for your 5-star review. Great to hear that your experience has been a positive one and Josephine was very helpful.

Posted 3 years ago

“Thankyou to Lychota, she has been so kind and understanding. We have had to re schedule our 2 night stay at Sofitel due to family battling cancer. We are so looking forward to our Getaway at Sofitel Melbourne, hopefully later in 2022. Lychota has been amazing, so professional and caring, we are so thankful for all she has done for us.”

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Posted 3 years ago

Hi Anne, thank you for your 5-star review. We are pleased to hear that Lychota was exceptional and you are happy with your experience.

Posted 3 years ago

“Josephine really helped me in resolving the issue and made booking for me to my satisfaction.”

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Posted 3 years ago

Hi Chander, thank you for your 5-star review. Great to hear that Josephine helped to resolve your issue.

Posted 3 years ago

“Marcelle was super helpful in getting my holiday package re-booked after I got COVID and had to cancel my initial booking. I really expected it to be so much harder but it was all sorted really quickly. Thanks so much!”

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Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for – thank you for sharing!

Posted 3 years ago

“Very responsive and attentive to changes.”

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Posted 3 years ago

Hi Nancy, thank you for your 5-star review, it is greatly appreciated!.

Posted 3 years ago

“Marcelle C was a pleasure to deal with, our trip had to be rescheduled due to Covid and Marcelle offered several alternative dates for us, she emailed information promptly and secured our preferred departure. I would recommend her highly. Thanks Marcelle.”

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Posted 3 years ago

Hi Bev, thank you for your 5-star review. We are very happy to hear that Marcelle was a pleasure to deal with. We will pass on your lovely feedback.

Posted 3 years ago

“Josiephine was very helpful”

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Posted 3 years ago

Hi Janette, thank you for sharing your positive experience, glad to hear that Josephine was helpful.

Posted 3 years ago

“Josephine was very pleasant to deal with and efficiently worked on our behalf to secure a Luxury Escape's credit for us. Emails and phone conversations were prompt and polite and Josephine kept us up to date as she carried out negotiations with a hotel. We are happy indeed with the outcome.”

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Posted 3 years ago

Hi Bron, thank you for your 5-star review. We are glad to hear that you were happy with the outcome and that Josephine was pleasant to deal with.

Posted 3 years ago

“We have had excellent customer service in the last few days from Josephine, who went out of her way to quickly rectify a couple of things in a booking I’d made. She was very good in every way, her communication was clear and if she couldn’t get me she left phone messages and emails instead. I’ve been extremely impressed with her, many thanks Josephine and the team at Luxury Escapes.”

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Posted 3 years ago

Hi Dee, thank you for your 5-star review. Pleased to hear that Josephine provided excellent service, we will pass on your lovely feedback.

Posted 3 years ago

“Luxury Escapes have been fantastic with both bookings I have done… but especially understanding with my circumstances. Josephine from the support team was very helpful with my situation.”

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Posted 3 years ago

Hi William, thank you for your 5-star review. Great to hear that your experience has been positive and Josephine was very helpful with your situation.

Posted 3 years ago

“Excellent vacation from food to ambiance. Staff was amazing!”

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Posted 3 years ago

Hi Kim, thank you so much for your 5-star review, it is greatly appreciated.

Posted 3 years ago

“Marcelle was amazing at helping me rebook my hotel due to last minute health issue. She did an excellent job to serve me as a customer and I was very impressed, great incentive to use Luxury Escapes again: this is very rare. She was dedicated, responsive and solution-driven!”

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Posted 3 years ago

Hi Elsa, thank you for your 5-star review. Wonderful to hear that Marcelle did an excellent job and you are happy with the outcome.

Posted 3 years ago

“I had a query regarding my account and Clare from Luxury Escapes was extremely helpful and resolved it efficiently and professionally.”

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Posted 3 years ago

Hi Sean, thank you for your 5-star review. Great to hear that Clare was very helpful and resolved your query efficiently.

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews