Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“One of the best organizers till date. Perfectly planned all inclusive package. Everything was seamless from the very start. We were directly picked from the airport to the hotel or the lounge area. From there the resort authorities took care of the travel to the resort. Same with the return process. I would highly recommend luxury escapes to anyone wanting a worry less travel.”

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Posted 3 years ago

Hi Biplab, thank you for sharing this wonderful review. We want every experience to be “five stars” and glad this was the case for you. Your recommendation means a lot to us.

Posted 3 years ago

“Me and my wife had the best honeymoon ever!!! Thanks 😊”

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Posted 3 years ago

This is wonderful to hear Omar! Thank you for sharing.

Posted 3 years ago

“So good to have personalised service from an Australian call centre! Josephine was great and did everything she could to manage the change in our booking dates. Thank you!”

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Posted 3 years ago

Hi there, thank you for your 5-star review. Our goal is 100% customer satisfaction, and it sounds like Josephine achieved this goal with you. She will be thrilled to hear your feedback.

Posted 3 years ago

“Today I had to defer a LE package due to health issues. Nothing was to much trouble for Josephine from LE to defer the booking and make the necessary arrangements with the destination provider. I have used over 7 LE packages over the years and cannot fault their service and response to any queries or question I have had . And get this, they actually phone you in repose to emails!!!! How good is that. Thanks Josephine for you assistance.”

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Posted 3 years ago

Hi Trevor, thank you for your 5-star review. Great to hear that Josephine was able to assist with your query. We will pass on your lovely feedback and hope to see you on many more escapes.

Posted 3 years ago

“Extremely helpful and prompt responses received. Highly recommend Marcelle provided excellent service.”

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Posted 3 years ago

Hi Lynda, thank you for your 5-star review. Great to hear that Marcelle provided excellent service.

Posted 3 years ago

“Excellent hotels and customer support throughout Covid”

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Posted 3 years ago

Hi there, thank you so much for your 5-star review, it is greatly appreciated.

Posted 3 years ago

“Just incredible. We were helped by Marcelle all morning with our booking, which was a flight and accomodation package. We had incorrectly put in our dates, and Marcelle could not have been more attentive. The package was sold out online, and Marcelle took the time to contact the hotel themselves, amend our booking and change our flights all so quickly. An absolute life saver, and so friendly and accomodating! Thank you so much Marcelle.”

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Posted 3 years ago

Hi Tyla, thank you for this wonderful review for Marcelle. We are glad that your experience has been exceptional and we will pass on your great feedback.

Posted 3 years ago

“Marcelle was a great help and support in resolving an important issue for me today. She responded promptly to my issue and guided me accordingly. She is a great asset to you team. Thanks again Marcelle.”

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Posted 3 years ago

Hi Cassandra, thank you for your 5-star review. Glad to hear that Marcelle provided great service - she is indeed an asset to the team.

Posted 3 years ago

“Hi we could not be happier with the service Clare gave us and arranged for us to take our holiday at a later date”

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Posted 3 years ago

Hi Graeme, thank you for your 5-star review. We are glad that you were happy with your experience with Clare.

Posted 3 years ago

“Excellent support. The lady was super helpful”

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Posted 3 years ago

Hi Anthony, thank you for your 5-star review. Glad to know that you had a positive experience.

Posted 3 years ago

“Excellent customer service received from Will B when changing my booking. Very polite, helpful and great communication.”

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Posted 3 years ago

Hi Michael, thank you for your 5-star review. We are happy to hear that you received excellent service from Will.

Posted 3 years ago

“Thankyou for making everything so easy, Vicki has been very helpfull on getting my first trip booked online a pleasant experience . Let the fun begin”

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Posted 3 years ago

Hi Robert, thank you for your review and have an amazing trip!

Posted 3 years ago

“Hi. I have had the good fortune to be dealing with Will B and have found him very helpful to sort out a change of dates for my trip to Cairnes. Nothing has been too much trouble and he has been very prompt in replying with the new details that we needed for our trip and have today recieved confirmation from the resort.”

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Posted 3 years ago

Hi Ken, thank you for this review. Will is definitely a star! We will pass on your feedback to Will and the team.

Posted 3 years ago

“Lychota was able to extend my credits. Very grateful”

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Posted 3 years ago

Thank you for this review. It's great to hear that Lychota was able to help you out.

Posted 3 years ago

“The service has been great. I booked first, then change the rooms and then change the dates, all without a problem. Will B has provided excellent service”

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Posted 3 years ago

Hi Neil, thank you for sending through this review. We will pass on your feedback to Will and the team.

Posted 3 years ago

“I was having difficulty uploading my gift cards and emailed Will B. Originally, I was in the queue with 700 people before me—Will B emailed me stating that he would be able to help me. His highly diligent approach and professionalism further reinforced my love and ease of dealing with Luxury escapes. I will continue to book further trips with Luxury Escapes. Thank you Will B.”

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Posted 3 years ago

Hi Meg, thank you for your 5-star review. We are pleased to note that Will helped to make your experience a pleasant one. We look forward to seeing you on many more escapes.

Posted 3 years ago

“Marcelle was extremely helpful and was able to change my booking to the dates I wanted. I had spoken to someone last week who said they couldn't do it so I was very happy that she could do it for me today.”

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Posted 3 years ago

Hi Deborah, thank you for your 5-star review. We are pleased to hear that Marcelle was extremely helpful with your request.

Posted 3 years ago

“Excellent customer service. Great prices. Definitely value for money”

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Posted 3 years ago

Hi Victoria, thank you for your 5-star review. We are pleased to know that your experience has been excellent.

Posted 3 years ago

“Luxury Escape always offer a great range of packages. In cancelling and getting a credit for a holiday that was not going to happen, they have been great.”

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Posted 3 years ago

Hi Julie, thank you for your 5-star review. We are glad that your experience has been a great one and we look forward to seeing where your next escape takes you.

Posted 3 years ago

“Josephine has been so helpful with assisting us with changing the booking dates - really appreciate it!”

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Posted 3 years ago

Hi there, thank you for your 5-star review. Great to hear that Josephine has been very helpful with your query.

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews