Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,879 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Jennifer has been so helpful in working with Novotel Southbank in sorting out our Escape which could not take place because of the floods”

Helpful Report

Posted 3 years ago

Hi there, thank you for your 5-star review. We are happy to hear that Jennifer was very helpful with your query.

Posted 3 years ago

“Luxury Escapes consultant Jennifer was extremely helpful and patient with all of my enquires. I didn’t feel in anyway rushed and felt Jennifer’s customer service was excellent.”

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Posted 3 years ago

Hi Edwina, thank you for this lovely review. Jennifer really is a great asset to our team. We will pass on your feedback to Jennifer and the team.

Posted 3 years ago

“Josephine at Luxury Escapes has been wonderful in dealing with my queries. Always prompt, attentive and overall great customer service! An absolute star! Thank you for all your assistance.”

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Posted 3 years ago

Hi there, thank you for this lovely review. Josephine really is a star! We will share your feedback with Josephine and the team.

Posted 3 years ago

“Luxury Escapes live up to all their promises and the customer service is next level. I recently had to cancel a booking and Will was very helpful. His manner was professional and empathetic. I felt reassured after speaking to him and have received an email to confirm that everything has been resolved. Thank you Will and Luxury Escapes!”

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Posted 3 years ago

Hi Shirley, thank you for your 5-star review. We are glad to hear that your experience with Will was exceptional.

Posted 3 years ago

“Luxury Escapes have been absolutely amazing. We originally had to cancel a trip to Bali, and have found use of their credits afterwards fantastic. Even when we had to cancel a further weekend away due to COVID, they were quick to come to our aid and rebook with the hotel. Josephine was simply wonderful to deal with. I have complete peace of mind when using Luxury Escapes ☺️”

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Posted 3 years ago

Hi there, thank you for taking the time to send through this lovely review. We will be sure to pass this on to Josephine and the team.

Posted 3 years ago

“After getting Covid and due to be in isolation when we were supposed to be travelling to Fiji on our Babymoon, I went into a total panic and it was looking like we wouldn’t be able to salvage the trip. But Marcelle & Kylie were absolute stars and managed to get us into the place we had previously booked, despite availability now being on our side. Both consummate professionals with great service skills. I was incredibly grateful for both of their excellent support. Thanks so much”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a member and look forward to helping with your future escapes

Posted 3 years ago

“The service was fabulous. I was promised a call back on Sunday by Marcelle C and first thing Sunday morning I was called back. The technical issue was sorted out and my booking was remade without any hassle to me I have booked a few trips with luxury escapes and this was my first issue with an error so I was unsure of what would happen. I was pleasantly surprised”

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Posted 3 years ago

Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work

Posted 3 years ago

“Will was awesome .. perfect !”

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Posted 3 years ago

Hi there, thank you so much for your 5-star review, and glad that you enjoyed your experience with Will.

Posted 3 years ago

“I would just like to thank Will for all of his assistance and help in re-booking my accommodation in Koi Samui. He didn’t exceptional job with communications and sorting out the needs are required. Regards, Rob Salyer”

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Posted 3 years ago

Hi there, thank you for your 5-star review. We are happy to hear that Will was exceptional and helped to sort your accommodation needs.

Posted 3 years ago

“Jess was very helpful, she made our inquiry progress seamlessly. It was a very pleasant experience.”

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Posted 3 years ago

Hi there, thank you for your 5-star review. Glad to hear that Jess helped to make your experience a pleasant one.

Posted 3 years ago

“Jess was amazing and helpfully”

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Posted 3 years ago

Hi there, glad to know that you enjoyed your experience with Jess.

Posted 3 years ago

“Great company to deal with, we’ve been on a number of fabulous trips which have been organised by them. Always helpful and quick to respond to queries. Our latest contact has been with Raph G. He has helped us rebook a package which was postponed during Covid. Would thoroughly recommend both him and the company.”

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Posted 3 years ago

Hi there, thank you for your 5-star review and recommendation. We are pleased to hear that Raph was able to assist with rebooking your package.

Posted 3 years ago

“I’m just blown away. Lychota (and everyone else I’ve chatted with) from luxury escapes are simply brilliant. Responsive, polite and will go that extra mile for anyone booking a holiday. This is doubly impressive since they have been so busy - I will be booking through them again in future.”

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Posted 3 years ago

Hi Elsa, thank you for sharing this wonderful review. It makes us very happy knowing that your experiences with the team have been brilliant. We'll pass this on to Lychota and team.

Posted 3 years ago

“Need to either extend the valid travel dates or cancel my trip that was postponed a few times because of travel restrictions. It did take a while for customer service to get back to me. But once they have assigned Korey to assist me, everything went smoothly and quickly and my trip was refunded for credit to use in the future. Will book with luxury escape again. Thanks Korey.”

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Posted 3 years ago

Hi Warren, thank you for your 5-star review. We are glad to hear that Korey helped to make your experience a smooth-sailing one. We look forward to seeing where your next escape takes you!

Posted 3 years ago

“Will B took up my case and met and delivered on every request with urgency and personality. His customer service could not be faulted. Thank you Will, my family are super excited for family holiday take 2.”

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Posted 3 years ago

Hi Chris, thank you for detailing your experience and letting us know how great Will was. Enjoy your family holiday!

Posted 3 years ago

“Need to change the date of my booking. Will from Luxury Esacpaes contacted the hotel and arranged for it quickly. Thanks!”

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Posted 3 years ago

Hi Gareth, thank you for this review. We will pass this on to Will and the team.

Posted 3 years ago

“Will B was incredibly helpful with our queries and sorted out the issues we were having with the resort. Great job, thank you!”

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Posted 3 years ago

Hi Bridgett, it's great to hear how helpful Will has been! We will be sure to pass on your feedback to Will and the team.

Posted 3 years ago

“I had my travel plan canceled due to Covid-19 travel restrictions. I finally can see my credit in Scoopon account. Thanks to Kylie P. I had issue seeing those credit since last year and other Scoopon staff couldn’t help. But now it had been resolved. Thanks again Kylie”

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Posted 3 years ago

Hi there, thank you for sending through this lovely review. We will pass this on to Kylie and the team.

Posted 3 years ago

“I caught covid two days before flying back to Perth for Easter. We postponed our flights a couple of months but couldn't change our accommodation because it was within 21 days notice period. I called Luxury Escapes but joined the long queue of Easter break enquirers (440 in front of me). I opted for LE to call me back, with the expectation set it would be the next day due to the sheer volume of enquiries. I received a call back from Raph the next day. Raph was professional and empathetic to our situation. He worked his magic and emailed me back with confirmation of a new date we could stay. Very satisfied with the service and outcome. Thanks again Raph!”

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Posted 3 years ago

Hi George, thank you for sending through this feedback. Raph really is a star in our team and it's great to hear how helpful he was. We will pass on your feedback to Raph and the team.

Posted 3 years ago

“Due to covid restrictions we had to cancel a booking last year. The Hotel could not give us a suitable exchange date so we asked for a cancellation. Korey M from Luxury escapes handled my enquiry with an efficient and timely response and we now have a credit to use. Thanks Korey M.”

Helpful Report

Posted 3 years ago

Hi Chris, it's great to hear that Korey was able to efficiently help you out with your enquiry. We will share this feedback with Korey and the team.

Posted 3 years ago

Luxury Escapes is rated 4.9 based on 3,879 reviews