Luxury Escapes Reviews

Name: Luxury Escapes
Rating: 4.86

4.9 Rating 3,878 Reviews

97 %

of reviewers recommend Luxury Escapes

Company Reviews

Metrics

Info

4.9

Based on 3,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

283206845

Email:

Support@luxuryescapes.com

Location:

Level 4, 68 Clarke Street
3006

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Mitchell R helped us to pay the balance of our stay in the Maldives and will be in contact with the result to arrange airport transfers. If all that happens as planned, we will be very grateful for Mitchell!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes and Mitchell's great assistance. Enjoy your escape!

Posted 1 year ago

“Fantastic. We didn’t think we would get a booking due to the popularity of this escape. You really worked wonders for us. Thank you so much”

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Posted 1 year ago

Thank you so much for giving us a 5 star review! We appreciate your kind words and are delighted to know that you were able to get your booking. Thank you again for taking the time to leave your feedback!

Posted 1 year ago

“Vynka was extremely courteous and helpful. She followed up promptly and resolved our issue 6+ stars!!!!”

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Posted 1 year ago

Hi Hilton, thank you for your 5-star review. We are particularly delighted you found Vynka courteous and helpful. We are thrilled you are satisfied with the service provided!

Posted 1 year ago

“Mitch R was an absolute pleasure to deal with today. His customer service, calmness, empathy and being solution focused provided me with a ⭐️⭐️⭐️⭐️ overall experience. Thank you Mitch for solving our issue and I look forward to booking another experience with you in the near future. You are a real champ, thank you!”

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Posted 1 year ago

Thank you for this amazing feedback Tilly! It's certainly made us smile. We will share this with Mitch and the team.

Posted 1 year ago

“Luxury Escapes and your agent Vynka in particular were so helpful in problem solving our booking dilemma. Vynka, after our initial conversation, was able to liaise with a third party and have our issue sorted in a very short time frame. To get a follow up call and associated emails for our records was also very professional and much appreciated.”

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Posted 1 year ago

Thank you for your 5 star rating of Vynka's professional and amazing assistance. We will share this with the team.

Posted 1 year ago

“Natasha K was very helpful for my parents and kept us informed by email. Love luxury escapes.”

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Posted 1 year ago

Thanks for your 5 star rating, Karen! We're so glad to hear that Natasha was very helpful for your parents and kept you informed by email.

Posted 1 year ago

“Mitch R was most helpful (and cheerful) in updating email details on LE account. Well done Mitch!”

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Posted 1 year ago

Thank you Ian! We appreciate your five-star rating of Mitch's amazing assistance.

Posted 1 year ago

“Patient and understanding service as Natasha K sorted out my account details. Natasha waited patiently as I logged into another device and walked me through the steps. Fantastic outcome!”

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Posted 1 year ago

Thank you, Jenny, for the 5-star rating of Luxury Escapes! We are pleased to hear of Natasha's patient and understanding service.

Posted 1 year ago

“The person on the phone was so nice and totally 100 percent the right person for the job. Diligent yet friendly and made you feel none of your enquiries were not important. Totally blown away with his polite demeanor. Thanks so much.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Karolina! We are thrilled to hear your review and delighted that you had such a positive experience.

Posted 1 year ago

“quite satisfied with Mitch R's assistance with my query”

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Posted 1 year ago

Thanks Geoff for your 5 star rating of Luxury Escapes!

Posted 1 year ago

“Outstanding customer support/service from Mikayla C….. she has once again come through for us, she is very professional and good at her job”

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Posted 1 year ago

Thanks so much, Simone, for the 5-star rating of Luxury Escapes. We really appreciate your positive feedback!

Posted 1 year ago

“What a relief to have the help from Vynka B. After going round and round and waiting a long time for a call back, I got Vynka. So understanding and not just listened but actioned what needed to be done. Luxury Escapes employ more staff like this and have more happier customers.”

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Posted 1 year ago

Thank you so much for your 5 star rating for Luxury Escapes, Eve. We are so glad to hear that you had a positive experience with Vynka. We understand how frustrating it can be to wait for a call back and it's great to hear that Vynka listened and took action to provide the help that you needed.

Posted 1 year ago

“I as very happy with Vynka B for her help recently. She listened and was very helpful”

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Posted 1 year ago

Thank you so much for your 5 star rating of Luxury Escapes! Vynka is a star!

Posted 1 year ago

“Customer service from Mitchell R was outstanding. Mitchell has a lovely, friendly manner and sorted my issue on the spot. I had been trying to get through to customer service for quite some time so it was a relief to have everything sorted right there and then.”

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Posted 1 year ago

Thank you for your positive feedback Dee! We are glad to hear you were pleased with Mitchell's customer service, as we always strive for the best customer experience.

Posted 1 year ago

“Mitch R handled my query in a truly professional manner and assisted me fully with a positive resolution. thanks glenn”

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Posted 1 year ago

Thanks so much for the great rating, Glenn! We appreciate your feedback and we are delighted to hear that Mitch provided you with a professional and positive experience.

Posted 1 year ago

“Mitchell R sorted my questions promptly. Great customer service”

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Posted 1 year ago

Thank you for this 5 star review Stephen! Mitchell is amazing.

Posted 1 year ago

“I received an early morning email advising that my transfer in Singapore had been cancelled because a payment had not been made and that the agency (Luxury Escapes) had cancelled the transfer. Of course this was not the case! I had pre-booked and paid for transfer earlier in the year so came as a shock. We were leaving in less than 10 hours and needed this issue resolved asap. I immediately emailed customer service. Vynka was the person who liaised with me and the transfer company. After many emails to and fro the issue was resolved. Vynka went above and beyond in trying to resolve my issue. She located all previous communication and forwarded to transfer company and kept communicating with both transfer company and myself. The transfer company would tell her one thing and then me another. If Vynka had not kept on top of it the entire time we would have had to catch a taxi and then worry about receiving a refund. Instead because of Vynka's outstanding customer service all was finally resolved well before we boarded our plane for Singapore. So thank you Vynka! This was the last leg of our 6 week journey and was happy that it ended on a good note. Congratulations Luxury Escapes for employing a staff member with fantastic work ethics. It makes a huge difference to travellers when faced with a problem.”

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Posted 1 year ago

Hi Silvana, what an amazing review of the fantastic assistance Vynka offered in getting your transfer sorted for you. Vynka is an absolute star and an incredible asset to Luxury Escapes. We will be sure to pass this on to the management team and Vynka herself so she gets the recognition she deserves.

Posted 1 year ago

“I purchased a Luxury Escapes hotel accommodation in Chicago. The standard of accommodation was excellent and extremely good value. The reason I use LE hotels in USA is because of the waiver of the daily 'resort fee'. When I checked out at the desk I was told there was nothing more to pay. Days later when I checked my account there was an unexpected hotel charge. I contacted the hotel and the explanation was a 'service charge'. I followed up with LE on my return. Tammie R has been incredibly helpful, persistently in trying to reconcile this charge with the hotel with numerous attempts. The result has been a refund of the charge. This level of service from Tammie R is first class and means I will continue to use LE with confidence of their high level of service.”

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Posted 1 year ago

Hi Frances, thank you for this amazing review. We are so happy to hear that you had an amazing escape and that when there was an issue, Tammie was fantastic in assisting you with first class service. We will share this with Tammie and the team.

Posted 1 year ago

“I received fabulous assistance from Natasha K when requesting specific dates for my accommodation. I was a bit hard to get hold of on a particular day however Natasha K persevered and was very helpful sorting my arrangements. Thank you Natasha K.”

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Posted 1 year ago

Hi Don, thank you for this amazing feedback. Natasha is amazing and we will share this with her and the team.

Posted 1 year ago

“Natasha K Helped me as I had somehow put a pick for the day I was booking July not Sept when we were there! She fixed it quickly for me and placed all my requests to the hotel as well. My 3 rs luxury escape-love them”

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Posted 1 year ago

Thank you, Andrea, for your 5 star rating of Luxury Escapes! We're so glad that Natasha was so efficient when assisting you with your booking.

Posted 1 year ago

Luxury Escapes is rated 4.9 based on 3,878 reviews