“Excellent slate effect vinyl flooring tiles. Click fit so easy to lay and water resistant for bathroom. Matching skirting gives a high quality finish. Well impressed and will use again in future.”
“We had a few decisions to make about floor type, style etc and also timing to fit in with other renovations works and Luxury Flooring were happy to advise and work around our programme. Michael (the fitter) was great and worked extremely hard to get it all done in 2 days (23m^2). Everyone comments on the floor, a lovely herringbone pattern.”
“Great company to deal with. Tom, the sales rep I dealt with was polite and professional and helped us with our order. Fast free shipping on our order and it even came with free underlay. We will definitely use them next time we need new flooring. We love our new herringbone style floor!”
“Great company to deal with. Tom, the sales rep I dealt with was polite and professional and helped us with our order. Fast free shipping on our order and it even came with free underlay. We will definitely use them next time we need new flooring. We love our new herringbone style floor!”
“Very helpful staff and fantastic quality flooring was very easy to lay and they collected the extra box that was leftover within 3 days and money refunded in 7 days great company to deal with”
“First Class products. Used them for a room 3 years ago. Looking at more flooring from them. Quick responses from Scott on live chat via the website helped with my queries instantly.”
“Luxury flooring at affordable prices . Easy to lay. Colour on trend and very good quality hardly any wastage when laying floor. Would definitely use this company again and recommend to others. Fast reliable service”
“I laid my floor down using a floor nailer and alhough the process took a lot of time and effort, the results have been well worth the labour. Me and my partner are thoroughly enjoying our new floor and will be purchasing from this company again for our corridoor floor once all of our other renovations are complete.”
“Not one did I receive excellent communication as to when I will be receiving my new flooring, I was also provided with complimentary underlay and joint glue which all worked really well for installation.”
“We recently purchased a large amount of engineered flooring from Luxury Flooring and the product that has arrived is excellent.
Their customer service has been excellent, Tom Hughes has kindly looked after all our queries and concerns in a very professional and polite manner. I would highly recommend using this company.”
“Having anticipated a high quality hard wood, this is exactly what I received.I feel I paid a considerably good price considering the quality of this floor.”
“A huge thanks to the whole team and luxury flooring. I was a bit nervous about having flooring done in my new flat because I've never done anything like this before. The people on the phone were really helpful, the delivery was on time and in pristine condition. Luxury Flooring recommended someone to fit it - he was incredible (literally perfect workmanship). They even went as far as helping with how much I should order and they were spot on. Honestly couldn't recommended these guys enough.”
“Great customer service, given a chosen date for delivery and wonderful flooring, very happy customers and lovely comments regarding our new floor too 😁”
“Order: 100285353
Ordering - the company over-promises next day delivery on the website. As with the other reviewers, the delivery takes longer than expected. It's good to factor this in mind when making an order.
Product - Very good
Returns - I requested a refund within 14 days of the flooring arrival. The company responded late (outside of the 14 days) and copy/pasted a link of the returns webpage and also a website where I can inquire on courier prices. I sent another email to confirm whether my refund would be fulfilled if I sent the item. The company then said they would not accept the refund as it was outside of the 14 days and not covered by the manufacturers warranty. This was a surprise as the warranty is not specified in the returns webpage.
This company is now refusing to accept returns despite the fact that:
1. I inquired about the refund within 14 days of taking delivery (which aligns me with the Consumer Contracts Regulation 2013)
2. The delayed response from the company pushed me outside of the 14 day window
3. Warranty condition was not specified in the returns webpage and all of the goods are unopened in resellable condition
I have spent over £2k in flooring and requested to return a very small part of the order. This company is avoiding the return and has not acknowledged any of the points I have described above, only referring to the warranty condition.
There is a lack of training and profession service here where the staff do not communicate well and the company does not show integrity to stick by their returns policy.
Most importantly, they do not provide "Luxury" service.”
